February 15, 2018

Frontal Air Bags may not Deploy Properly

In the event of a crash, the driver and the front seat passenger may not be properly protected by the frontal air bags, increasing their risk of injury.

 

NHTSA Campaign Number: 18V112

Manufacturer Jaguar Land Rover North America, LLC

Components AIR BAGS

Potential Number of Units Affected 307

 

Summary

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 XF Sportbrake vehicles. The Supplemental Restraint System (SRS) calibration may be incorrect, possibly causing the frontal air bags to deploy improperly in a low speed crash.

 

Remedy

Jaguar will notify owners, and dealers will update the software for the air bag system, free of charge. The recall is expected to begin April 6, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H090.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Jaguar has a Recall

 

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SAFETY RECALL H090 (NHTSA 18V112): RESTRAINTS CONTROL MODULE (RCM) CALIBRATION INCORRECT

SERVICE BULLETIN

 

08-MAR-18

NO.: 7-144USA

SEC.: RECALL

MKT.: USA

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Safety Recall on certain 2018 model year Jaguar XF Sportbrake vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000.00 per vehicle.

This Recall Service Bulletin serves as notification to all Jaguar retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

THIS BULLETIN UPDATES 7-143USA

 

DESCRIPTION OF ISSUE

An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range with the calibration of the Supplementary Restraint System (SRS). The calibration of the Restraints Control Module (RCM) does not provide the correct airbag deployment signals in the event of a crash.

 

AFFECTED VEHICLE RANGE

XF (X260; Sportbrake)
Model Year:  ………………. 2018
VIN:  …………………………….. SAJBM2FV9JCY56880-SAJBP2FV6JCY67245

A total of 307 vehicles are affected in the USA and Federalized Territories. Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of 01 March 2018).

 

EFFECT ON VEHICLE OPERATION

Vehicles may not meet some of the frontal airbag protection requirements in certain low speed impact scenarios. In the event of a vehicle crash, the Supplementary Restraint System may not provide the level of protection required to the driver and front passenger seat occupant, leading to an increased risk of injury.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who will download the correct software to the vehicle.

There will be no charge to owners for this action under this program.

 

OWNER NOTIFICATION

Owners will receive a notification by mail on or before 06 April 2018.

 

ACTION TO BE TAKEN

Use the Jaguar Land Rover claims submission system to ensure that the vehicle is affected by Program Code ‘H090’ prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action required for vehicles in the hands of owners.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin H090NAS, SAFETY RECALL: Restraints Control Module (RCM) Calibration Incorrect, for detailed repair instructions.

 

PARTS

No parts required.

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

WARRANTY

NOTE: use the Jaguar Land Rover claims submission system to ensure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS / SUNDRY CODE*	QTY. / VALUE*
H090	B	Configure Restraints Control Module (RCM)	86.95.02	0.2	–	–
H090	C	Configure Restraints Control Module (RCM) Drive In/Drive Out	86.95.02   10.10.10	0.2   0.2	– –	–   –

 

Normal Warranty policies and procedures apply.

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TECHNICAL Q & A: SAFETY RECALL H090

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Main Message: An issue has been identified with the Supplementary Restraints System (SRS) calibrations on certain 2018MY Jaguar XF Sportbrake vehicles. The calibrations loaded do not provide the correct deployment signals in the event of a crash. Vehicles in this condition may not meet some of the front occupant protection requirements in certain low speed impact scenarios.

Q1	Who do I contact if a member of the press contacts me about this recall?
A	Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:. Stuart Schorr Vice President, Communications & Public Affairs Jaguar Land Rover North America, LLC sschorr@jaguarlandrover.com Office: +1-201-760-8561 Cell: +1-201-739-2964 Nathan Hoyt Product Communications Manager Jaguar Land Rover North America, LLC nhoyt@jaguarlandrover.com Office: +1-201-818-8316 Cell: +1-551-427-3199
Q2	Why is Jaguar Land Rover recalling certain Jaguar vehicles?
A	These vehicles are being recalled because this defect, incorrect SRS calibration, may increase the risk of front seat occupant injury in certain low speed crash events.
Q3	Can you tell me more about what is wrong with the vehicles?
A	Vehicles have been released for sale where the SRS calibration is incorrect. Although at higher speeds, the SRS system will perform as required, where a lower speed crash occurs, the SRS system may not deploy one or both of the frontal airbags when a deployment is warranted or the time to fire is delayed excessively.
Q4	How would the customer become aware of potentially having this concern?
A	There is no advanced warning of this condition.
Q5	Does this concern affect vehicle safety?
A	Jaguar Land Rover is conducting this as a Safety Recall.
Q6	Has Jaguar Land Rover Limited received many complaints?
A	There have been no complaints related to this issue of which Jaguar Land Rover is aware.
Q7	Have there been any accidents or injuries?
A	Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8	How was the condition discovered?
A	The condition was highlighted through internal Engineering reviews.
Q9	How long has Jaguar Land Rover known about this problem?
A	This issue started to be investigated in January 2018.
Q10	Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
A	We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11	What has Jaguar Land Rover done in production?
A	The correct, as intended SRS software with correct calibrations is now being uploaded to vehicles during the manufacturing process.
Q12	What will an authorized Jaguar retailers do to the vehicles?
A	Authorized Jaguar retailers will update the Restraint Control Module software to the correct specification for your vehicle.
Q13	Which vehicles are affected by this recall?
A	The following Jaguar vehicles are affected: 2018MY XF Sportbrake (SAJBM2FV9JCY56880-SAJBP2FV6JCY67245) manufactured between  13 October 2017 and 14 December 2017.
Q14	Are other Jaguar Land Rover models affected by these actions?
A	No other models, other than those listed on this document, are known to be affected by this condition.
Q15	Are parts/software available to rework vehicles?
A	Yes, the necessary software is available for authorized Jaguar retailers to conduct this repair.
Q16	How much will the recall cost Jaguar Land Rover?
A	Cost was not a factor in deciding to recall these vehicles.
Q17	How do I know if my Jaguar vehicle is affected?
A	All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out.
Q18	How long does it take for the vehicle to be inspected and repaired?
A	The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19	Can I continue to drive my Jaguar vehicle safely until it has been recalled?
A	Customers are advised to contact an authorized Jaguar retailer if they have any concerns regarding their vehicles.

 

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H090NAS1

TECHNICAL BULLETIN

08 MAR 2018

 

© Jaguar Land Rover North America, LLC

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.

 

INFORMATION

SECTION:

501-20B: Supplementary Restraint System

 

SUBJECT/CONCERN:

SAFETY RECALL: Restraints Control Module (RCM) Calibration Incorrect

 

AFFECTED VEHICLE RANGE:

MODEL:	MODEL YEAR:	VIN:	ASSEMBLY PLANT:	APPLICABILITY:
XF (X260)	2018	Y56880-Y67245	Castle Bromwich	Sportbrake

 

MARKETS:

USA

 

CONDITION SUMMARY:

SITUATION:

An issue has been identified on certain vehicles within the listed Affected Vehicle Range with the calibration of the Supplementary Restraint System (SRS). The calibration of the Restraints Control Module (RCM) does not provide the correct deployment signals in the event of a crash.

Vehicles may not meet some of the frontal airbag protection requirements in certain low speed impact scenarios. In the event of a vehicle crash, the Supplementary Restraint System may not provide the level of protection required to the driver and front passenger seat occupant, leading to an increased risk of injury.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Diagnostic Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

PARTS:

No parts required.

 

SPECIAL TOOLS:

Jaguar Land Rover-approved Midtronics Battery Power Supply

Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software

 

WARRANTY:

NOTE:

Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.

 

At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use the Jaguar Land Rover claims submission system to obtain the latest repair time.

Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS/ SUNDRY CODE	QTY./ VALUE
H090	B	Configure Restraints Control Module (RCM)	86.95.02	0.2	–	–
H090	C	Configure Restraints Control Module (RCM) Drive In/Drive Out	86.95.02 10.10.10	0.2 0.2	– –	– –

 

Normal Warranty policies and procedures apply.

 

DIAGNOSTIC PROCEDURE:

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved diagnostic tool with PATHFINDER.

CAUTIONS:

A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle startup battery during diagnosis / module programming. All ignition ON/OFF requests must be carried out; failure to perform these steps may cause damage to control modules in the vehicle.

 

1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup battery.

 

2

NOTE:

The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 144 (or later).

 

Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

 

3

NOTE:

The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

 

Follow the on-screen prompts.

 

4

Select ECU Diagnostics.

 

5

Select Restraints Control Module [RCM].

 

6

Select Update ECU.

1. Follow all on-screen instructions until the application completes successfully.
2. When all tasks are complete, go to the next Step.

 

7

Exit the current session.

1. If required, reset the vehicle to Transit mode.
2. Select the Exit icon.

 

8

Disconnect the diagnostic tool and battery power supply from the vehicle.

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
JAGUAR	XF	2018

 

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11 Associated Documents

Manufacturer Notices(to Dealers,etc)- 01-MAR-18 – NOTIFICATION OF SAFETY RECALL H090 (NHTSA 18V112)

RCMN-18V112-4646.pdf 59.671KB

 

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Remedy Instructions and TSB

RCRIT-18V112-6954.pdf 99.565KB

 

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Miscellaneous Document

RMISC-18V112-8731.pdf 78.929KB

 

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Manufacturer Notices(to Dealers,etc)- 08-MAR-18 – SAFETY RECALL H090 (NHTSA 18V112): RESTRAINTS CONTROL MODULE (RCM)CALIBRATION INCORRECT

RCMN-18V112-0611.pdf 526.768KB

 

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Miscellaneous Document – TECHNICAL ENGINEERING SERVICES – 18MY XF SPORTBRAKE SAFETY RECALL H090 – SUPPLEMENTARY RESTRAINTS SYSTEM CALIBRATION

RMISC-18V112-5320.pdf 51.795KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V112-1391.pdf 785.167KB

 

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Recall Acknowledgement

RCAK-18V112-7784.pdf 245.769KB

 

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Recall 573 Report

RCLRPT-18V112-9230.PDF 215.735KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V112-9981.PDF 214.524KB

 

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V112-4121.PDF 211.32KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V112-6513.PDF 211.32KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V112&docType=RCL

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Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

J2534 Device

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	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
	GODIAG J2534

 

SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 

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