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December 3, 2020 NHTSA CAMPAIGN NUMBER: 20V751000
Instrument Cluster Malfunction/FMVSS 101
The changing displays may cause driver distraction or confusion and possibly result in excessive speed, which can increase the risk of a crash.
NHTSA Campaign Number: 20V751
Manufacturer Jaguar Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 23
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Discovery Sport and Range Rover Evoque vehicles. A software error may cause the instrument cluster to randomly alternate the speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H) without driver input to the display unit. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Control and Displays.”
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall began January 19, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N516.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H while the vehicle is in motion without the driver making any selection of display units.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’ and other state level regulations requiring the speedometer to read in MPH.
AFFECTED VEHICLE RANGE
A total of 23 vehicles are involved in the USA and Federalized Territories.
Discovery Sport
Model Year: ………….. 2020
VIN: ………………………… SALCT2FX1LH840601-SALCT2FXXLH843254
Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZP2FX8LH001320-SALZP2FX7LH077837
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The information displayed to the driver may not be in the correct units for the country where the vehicle is being driven. This may confuse and distract the driver. In certain circumstances it could lead the driver to break the speed limit or drive the vehicle at excessive speed and potentially cause a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will update the vehicle software to the correct specification. There will be no charge to owners for this action under this Program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before January 29, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N516NAS, Non-Compliance Recall N516: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
TECHNICAL Q & A: NON-COMPLIANCE RECALL N516
Main Message: an issue has been identified with certain 2020 model year Land Rover Discovery Sport vehicles. Due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between MPH and KM/H while the vehicle is in motion without the driver making any selection of display units.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr Vice President, Communications & Public Affairs Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com Office: +1-201-760-8561 Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101 Controls and Displays and other state level regulations requiring the speedometer to read in MPH.
Q3 Can you tell me more about what is wrong with the vehicles?
Vehicles in this condition had received and in-service software update through retailers. The software updated caused the data buffer transfer to incorrectly cache the data in the Instrument Panel Cluster (IPC) control module. Without the correctly cached data, the IPC will alternate between mph and km/h speedometer readings at random, and without any input or selection by the driver.
Q4 How would the customer become aware of potentially having this concern?
Customers will notice their speedometer and odometer randomly switching between their originally selected display units of mph or km/h.
Q5 Does this concern affect vehicle compliance?
Yes. Vehicles in this condition do not meet the requirements noted above.
Q6 Has Jaguar Land Rover Limited received many complaints?
Jaguar Land Rover has received a small number of reports relating to this matter.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
Jaguar Land Rover has received a small number of reports relating to this matter.
Q9 How long has Jaguar Land Rover known about this problem?
The investigation was opened on October 27, 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
This issue only affects vehicles which have received an in-service software update. It does not affect vehicles in production.
Q12 What will an authorized Land Rover retailer do to the vehicles?
Authorized Land Rover retailers will update the vehicle software to the correct specification.
Q13 Which vehicles are affected by this recall?
Certain 2020 model year Land Rover vehicles, within the listed VIN ranges and manufactured from January 16, 2019 to January 8, 2020, are affected:
Discovery Sport SALCT2FX1LH840601-SALCT2FXXLH843254
Range Rover Evoque SALZP2FX8LH001320-SALZP2FX7LH077837
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer if they have any concerns regarding their vehicles.
SUBJECT/CONCERN:
Non-Compliance Recall: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Discovery Sport (LC) | 2020 | 840601-843443 |
| New Range Rover Evoque (LZ) | 2020 | 001320-077837 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle where, due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between MPH and KM/H while the vehicle is in motion without the driver making any selection of display units.
Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle Safety Standard (CMVSS) 101 Controls, Tell-tales, Indicators and Sources of Illumination, Federal Motor Vehicle Safety Standard (FMVSS) 101 Controls and Displays, and other state level regulations requiring the speedometer to read in MPH.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
DIAGNOSTIC INSTRUCTION:
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
1.
CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
2.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 310 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow all on-screen instructions.
◦ 1. Select ‘ECU Diagnostics’.
◦ 2. Select ‘Gateway Module ‘A’ [GWM]’.
◦ 3. Select ‘Update ECU’.
◦ Follow the on-screen instructions until the application finishes successfully.
4.
Only if required: set the vehicle to Transit mode.
◦ Follow the on-screen instructions until the application finishes successfully.
5.
Exit the current session.
6.
Disconnect the diagnostic equipment and battery support unit from the vehicle.
SEOCONTENT-START
N516NAS1
TECHNICAL BULLETIN
07 JAN 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
100-00
S E C T I O N :
Non-Compliance Recall: Instrument Panel Cluster (IPC) Displaying Incorrect
Speedometer Units
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
Discovery Sport (LC) 2020 840601-843443
New Range Rover Evoque (LZ) 2020 001320-077837
A F F E C T E D V E H I C L E R A N G E :
Page 1 of 5
https://topix.jlrext.com/topix/service/procedure/1120233/ODYSSEY_FSA/G2788054/en_U… 1/7/2021
CANADA, USA
MARKET S :
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected
Vehicle where, due to an error in a service software update, the Instrument Panel
Cluster (IPC) randomly displays alternating speedometer and odometer units between
MPH and KM/H while the vehicle is in motion without the driver making any selection
of display units.
Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle
Safety Standard (CMVSS) 101 Controls, Tell-tales, Indicators and Sources of
Illumination, Federal Motor Vehicle Safety Standard (FMVSS) 101 Controls and
Displays, and other state level regulations requiring the speedometer to read in MPH.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and
refrain from releasing the vehicles for new vehicle sale pending completion of the
procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
C O N D I T I O N S U M M A R Y :
Page 2 of 5
https://topix.jlrext.com/topix/service/procedure/1120233/ODYSSEY_FSA/G2788054/en_U… 1/7/2021
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and part
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
N516 A Gateway Module A (GWM) – Update
– Replace ECU
85.87.12 0.2
N516 B GWM – Update – Replace ECU
Drive in/drive out
85.87.12
02.02.02
0.2
0.2
Normal Warranty policies and procedures apply.
W A R R A N T Y I N F O R M A T I O N :
Page 3 of 5
https://topix.jlrext.com/topix/service/procedure/1120233/ODYSSEY_FSA/G2788054/en_U… 1/7/2021
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause
damage to vehicle control modules.
***********************************************************************************************************
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
January 19, 2021
NON-COMPLIANCE RECALL N516: Instrument Panel Cluster (IPC) Displaying Incorrect
Speedometer Units
Vehicles Affected: Land Rover Discovery Sport, Land Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-751 Dear Land Rover
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that certain 2020 model year Land Rover Discovery Sport and Range Rover
Evoque vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 101,
“Controls and Displays”.
Your vehicle is included in this Recall action.
What is the reason for this program?
Due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays
alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour
(KM/H) while the vehicle is in motion without the driver making any selection of display units.
The information displayed to the driver may not be in the correct units for the country where the
vehicle is being driven. Displaying the incorrect units may confuse and distract the driver. In
certain circumstances, it could lead the driver to break the speed limit or drive the vehicle at
excessive speed and potentially cause a crash.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard
(FMVSS) number 101, “Controls and Displays” and other state level regulations requiring the
speedometer to read in MPH.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to update the vehicle software
to the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N516’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
orth America, LLC
ah, NJ 07495 Tel: 201.818.8500
How Long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall
time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
**************************************************************************************************************
NON-COMPLIANCE RECALL N516 (NHTSA 20V-
751) – INSTRUMENT PANEL CLUSTER (IPC)
DISPLAYING INCORRECT SPEEDOMETER UNITS
NAS21.01.007 RECALL USA AFTERSALES BULLETIN
JANUARY 7, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Non-Compliance Recall on certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS20.12.011.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H while the vehicle is in motion without the driver making any selection of display units.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’ and other state level regulations requiring the speedometer to read in MPH.
AFFECTED VEHICLE RANGE
A total of 23 vehicles are involved in the USA and Federalized Territories.
Discovery Sport Model Year: ………….. 2020 VIN: ………………………… SALCT2FX1LH840601-SALCT2FXXLH843254
Range Rover Evoque Model Year: ………….. 2020 VIN: ………………………… SALZP2FX8LH001320-SALZP2FX7LH077837
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The information displayed to the driver may not be in the correct units for the country where the vehicle is being driven. This may confuse and distract the driver. In certain circumstances it could lead the driver to break the speed limit or drive the vehicle at excessive speed and potentially cause a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will update the vehicle software to the correct specification. There will be no charge to owners for this action under this Program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before January 29, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N516NAS, Non-Compliance Recall N516: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N516
A
Gateway Module A (GWM) – Update – Replace ECU
85.87.12
0.2 N516 B Gateway Module A (GWM) – Update – Replace ECU Drive in/drive out 85.87.12 02.02.02 0.2 0.2
Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER: NON-COMPLIANCE RECALL N516
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALXXXXXXXXXXXXXX
January 2021
Non-Compliance Recall N516: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units
Vehicle Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-751
Dear Land Rover Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’.
Your vehicle is included in this Recall action.
What is the reason for this program?
Due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H while the vehicle is in motion without the driver making any selection of display units.
The information displayed to the driver may not be in the correct units for the country where the vehicle is being driven. Displaying the incorrect units may confuse and distract the driver. In certain circumstances it could lead the driver to break the speed limit or drive the vehicle at excessive speed and potentially cause a crash.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’ and other state level regulations requiring the speedometer to read in MPH.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to update the vehicle software to the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N516’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY SPORT | 2020 |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-20V751-2987.pdf 100.698KB
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Noncompliance Notice 573 Report
RCLRPT-20V751-3652.PDF 216.576KB
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Recall Acknowledgement
RCAK-20V751-8507.pdf 244.896KB
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Manufacturer Notices(to Dealers,etc)- NON-COMPLIANCE RECALL N516 (NHTSA 20V-751) – INSTRUMENT PANEL CLUSTER (IPC) DISPLAYING INCORRECT SPEEDOMETER UNITS
RCMN-20V751-7535.pdf 179.123KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V751-1484.pdf 333.62KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N516 RECALL – INCORRECT SPEEDOMETER UNITS DISPLAY
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – RECALL UPDATE
RMISC-20V751-3669.pdf 57.742KB
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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF NONCOMPLIANCE RECALL N516 (NHTSA 20V-751)
RCMN-20V751-9181.pdf 127.975KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-20V751-6866.PDF 211.138KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-20V751-7251.PDF 211.244KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V751&docType=RCL
Reprogramming
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- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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