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May 25, 2023 NHTSA CAMPAIGN NUMBER: 23V369000
High-Voltage Battery May Overheat
The high-voltage battery overheating increases the risk of a fire.
NHTSA Campaign Number: 23V369000
Manufacturer Jaguar
Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 6,367
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
Remedy
The battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge. Owner notification letters are expected to be mailed July 21, 2023. Owners may contact Jaguar’s customer service at 1-800-452-4827. Jaguar’s number for this recall is H441.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Jaguar has a Recall
Battery Energy Control Module (BECM) Software Update
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-369
Transport Canada (TC) reference number: 2023-302
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 to 2024 model year I-PACE vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites.
This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of$26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the High Voltage (High Voltage (HV) battery is located. Investigations are continuing.
A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 21st July 2023.
ACTION TO BE TAKEN
In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy has been completed, retailers and customers should park away from structures. Where possible, vehicles should be charged outside.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
2019 to 2024 Model Year Jaguar I-PACE vehicles for High Voltage Battery Assembly Fire or Smoke
Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the High Voltage (HV) battery is located.
Question 1
Why is Jaguar Land Rover (JLR) recalling certain Jaguar models?
Answer
JLR is conducting a voluntary safety recall involving certain 2019 to 2024 model year Jaguar I-PACE vehicles due to a risk of thermal overload within the HV battery.
Question 2
Can you tell me more about what is wrong with the vehicles?
Answer
A vehicle thermal overload condition can lead to fire or smoke so resulting in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage.
Question 3
How would the customer become aware of potentially having this concern?
Answer
Where there is a detected HV battery issue, an Instrument Panel Cluster warning such as ‘Traction Battery Fault’ and ‘Stop Safely Battery Fault’ may be displayed. In extreme cases a popping sound and burning smell may be experienced. Smoke and potentially flames may be seen.
Question 4
Does this concern affect vehicle safety?
Answer
JLR has determined that the condition constitutes an unreasonable risk to safety.
Question 5
Has JLR received many complaints?
Answer
JLR has received a number of field reports of vehicle fires which were attributed to this issue.
Question 6
Have there been any accidents or injuries or fires?
Answer
There have been no reports of accidents or injuries relating to this concern of which JLR is aware. There have been reports of vehicle fires.
Question 7
How was the condition discovered?
Answer
The condition was identified through JLR ’s field reporting process.
Question 8
How long has JLR known about this problem?
Answer
An investigation was initiated following reports of vehicle fires in February 2022.
Question 9
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
Answer
JLR has no concerns with the overall reliability of the vehicle.
JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. In this case, the investigation is ongoing.
Question 10
What has JLR done in production?
Answer
The Battery Energy Control Module (BECM) software is updated to better detect and respond to detected HV battery electrical issues.
Question 11
What will authorized Repairers do to the vehicles?
Answer
Recalled vehicles will receive an update to the BECM software that will monitor the HV battery electrical state and provide a warning where the HV battery electrical health deteriorates to a state which may lead to thermal overload condition.
This software provides an enhanced level of driver warnings in relation to HV battery condition and where the software determines a risk exists, the HV battery charging capacity is limited to up to 75%.
The associated Owner Guide instruction relating to this warning message directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair.
Customers who have paid for a repair of this defect will be reimbursed by the JLR reimbursement plan, subject to the usual terms and conditions.
There will be no charge to owners for this repair.
Question 12
Will the software be rolled out through Software Over The Air (SOTA)?
Answer
For 2021-2024 MY vehicles, the updated Battery Energy Control Module (BECM) software for the H441 recall will be deployed over the air as part of the 4.0.0 Software Over the Air (SOTA) release. VINs in this population will be marked in the warranty system as complete when the SOTA update is successfully installed. In the unlikely event that the SOTA update does not install successfully, if preferred, the customer can book into the retailer for the software update to be completed as a retailer repair as part of the H441recall campaign and claimed for following the instructions in the Recall Action bulletin when published.
For 2019-2020 MY vehicles the software update is to be completed as a retailer repair as part of the H441 recall campaign and claimed for following the instructions in the Recall Action bulletin when published.
Question 13
Where can customers check their software level if they have not visited the retailer to complete H441?
Answer
The latest software level installed on the car can be accessed through the ‘Software Updates’ section in the Settings menu on the PIVI screen.
Question 14
Which vehicles are affected by this recall?
Answer
2019 to 2024 model year Jaguar I-PACE vehicles: SADHB2R14K1F60001 to SADHA2A15R1632510
Question 15
Are other JLR models affected by these actions?
Answer
No other models are known to be affected by this condition.
Question 16
Are parts available to rework vehicles?
Answer
The recall remedy is software only, no parts are required to complete this safety recall. Software is available.
Question 17
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 18
How do I know if my Jaguar I-PACE vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer for the work to be completed.
In some countries, recall information is available online through the Jaguar brand web site.
Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm
Question 19
How long does it take for the car to be repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected totake no longer than 39 minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required forlonger.
Question 20
Can I continue to drive my Jaguar I-PACE vehicle safely until it has been recalled?
Answer
In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures until such time as the recall has been completed. Where possible charge outside.
Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until therecall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-PaceOwner’s Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com
Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stopcharging when it reaches 75% state of charge.
Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns regarding their vehicle.
Note:
Please make sure that any press enquiries are referred to the JLR Corporate Media office on 02475-361000 orjlrmedia@jaguarlandrover.com
573.6 (c) (6) – Chronology of Events (Recall H441)
On February 02, 2022, an investigation was initiated in the Product Safety and Compliance Committee (PSCC) following reports of vehicle fire through JLRs critical concerns reporting process.
An Engineering team was assigned responsibility for the investigation and were tasked with analyzing available data from vehicles where fire had been reported and feedback their findings to the PSCC.
Between February and May, 2022, some EV batteries from vehicles that had experienced thermal overload (both fire and smoke exhibited) were obtained, inspected in JLR facilities, and returned to the battery supplier for further and more detailed analysis. In conjunction with the battery supplier, the Engineering team Diagnostic Over The Air (DOTA) data was acquired. The supplier and engineering teams started analysis of this data from all vehicles for which DOTA data is available.
In June, 2022, the PSCC received an update on the status of the investigation along with next steps. This included research of un-failed batteries where DOTA data identified them to be of interest. During June and July, 2022, 6 unfailed batteries were made available to the battery supplier for testing and evaluation to determine their condition in comparison to that indicated by the DOTA data.
In August, 2022, feedback from the supplier’s detailed analysis was provided to the PSCC which showed alignment between DOTA data and physical battery condition.
During Quarter 3, 2022, field inspections of fire damaged vehicles were completed on 3 vehicles in the United States, the battery packs of these 3 vehicles were returned to the battery suppliers US facility for detailed analysis.
From September, 2022, to date, the findings of this detailed analysis have not yet been concluded.
During Quarter 4, 2022, detailed investigations into DOTA data including independent engineering company engagement revealed that the data could possibly be used to identify at risk battery packs. The progress of this use of data was reviewed through January and February, 2023.
On February 28, 2023, the Engineering team presented the progress of the investigation to the PSCC. They confirmed that DOTA data can be used to identify at-risk battery packs and that the data has identified a small number of vehicles where there is an elevated risk. The PSCC agreed the issue would be progressed to the Recall Determination Committee (RDC) for consideration.
The RDC reviewed the investigation on March 2, 2023, and concluded that 25 traction batteries found to have elevated risk of failure should be subject to a safety recall to remove the potential defect. The RDC also requested that these battery packs would be used to aid determination of the scope of any further actions. On March 9, 2023, Jaguar Land Rover submitted a foreign recall notice under 49 CFR 579.11 to NHTSA for the 25 vehicles due to the potential degraded EV battery condition.
The investigation continued through March and April, 2023, seeking to define and scope of an at risk population.
During this period, further field reports were received of vehicle the thermal overload condition, both smoke and fires. The engineering team reported findings from investigations of these further vehicles, including analysis of the DOTA data from these vehicles.
On May 16, 2023, the PSCC reviewed all analysis of vehicle thermal overload conditions and the engineering investigation to date and agreed the issue would be progressed to the RDC for consideration.
On May 18, 2023: Although the Engineering team had not made a determination of whether the HV battery pack assembly is defective and a cause of reported thermal overload conditions, the PSCC raised the issue to take a preemptive field action to reduce a possible risk. Out of an abundance of caution, the RDC decided to conduct a voluntary safety recall on all affected vehicles. The RDC agreed that absent of any determined end point, the scope of this issue is all I-PACE vehicles manufactured to date.
There have been no reported accidents or injuries as a result of this concern. JLR is aware of a number of reports of vehicle thermal overload condition.
JLR has received 8 reports of vehicle fires in the US, reports were received on the following dates;
June 20, 2019
July 6, 2020
August 31, 2021
August 31, 2021
November 11, 2021
December 20, 2021
June 22, 2022
May 3, 2023
6 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | I-PACE | 2019-2024 |
7 Associated Documents
Recall 573 Report – May 30, 2023
RCLRPT-23V369-7824.PDF 237.138KB
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Recall H441 Chronology
RMISC-23V369-0591.pdf 47.489KB
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Recall Acknowledgement
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Defect Notice 573 Report
RCLRPT-23V369-2384.PDF 237.131KB
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ADMINISTRATION BULLETIN – SAFETY RELATED RECALL
RMISC-23V369-0070.pdf 156.511KB
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Recall 573 Report – June 12, 2023
RCLRPT-23V369-7045.PDF 237.151KB
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Remedy Instructions and TSB
RCRIT-23V369-3376.pdf 254.28KB
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-369 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : MAY 30, 2023 NHTSA Recall No. : 23V-369 Manufacturer Recall No. : H441 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 6,367 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2024 JAGUAR I-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving all 2019-2024MY Jaguar I-PACE vehicles built at the Graz Vehicle Assembly Plant from June 5, 2018 – TBD. 6367 vehicles in the United States and Federalized Territories. The basis for the recall population is from the start of production through to the introduction of the revised software in vehicle production. Production Dates : JUN 05, 2018 – MAY 25, 2023 VIN Range 1 : Begin : SADHA2A14K1F60112 End : SADHA2A14K1F60112 Not sequential Description of Defect : Description of the Defect : Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where high voltage traction battery is located. Investigations are continuing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-369 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K4282 Component Name 2 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K9818 Component Name 3 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K11674 Component Name 4 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K13288 Component Name 5 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14489 Component Name 6 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14609 Component Name 7 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16281 Part 573 Safety Recall Report 23V-369 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16370 Component Name 9 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K17606 Component Name 10 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K19934 Supplier Identification : Component Manufacturer Name : LG Energy Solution Co., Ltd. Address : LG Energy Solution Wrocław sp. z oo LG 1A Biskupice Podgórne Foreign States 55-040 Country : Poland Chronology : See File “Recall H441 Chronology”. Part 573 Safety Recall Report 23V-369 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Recalled vehicles will receive an update to the Battery Energy Control Module (BECM) software that will monitor the battery pack assembly operational status that indicates where the battery contains conditions which may lead to thermal overload condition. This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%. The warning message and associated Owner Guide instruction directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair. The retailer will inspect and, if necessary, replace the affected battery module/pack. There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to dealers will occur on June 8, 2023. Distribution of owner notification letters will occur on or before July21, 2023. Planned Dealer Notification Date : JUN 08, 2023 – JUN 08, 2023 Planned Owner Notification Date : JUL 21, 2023 – JUL 21, 2023 * NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-369 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : MAY 25, 2023 NHTSA Recall No. : 23V-369 Manufacturer Recall No. : H441 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 6,367 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2023 JAGUAR I-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving all 2019-2024MY Jaguar I-PACE vehicles built at the Graz Vehicle Assembly Plant from June 5, 2018 – TBD. 6367 vehicles in the United States and Federalized Territories. The basis for the recall population is from the start of production through to the introduction of the revised software in vehicle production. Production Dates : JUN 05, 2018 – MAY 25, 2023 VIN Range 1 : Begin : SADHA2A14K1F60112 End : SADHA2A14K1F60112 Not sequential Description of Defect : Description of the Defect : Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where high voltage traction battery is located. Investigations are continuing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-369 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K4282 Component Name 2 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K9818 Component Name 3 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K11674 Component Name 4 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K13288 Component Name 5 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14489 Component Name 6 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14609 Component Name 7 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16281 Part 573 Safety Recall Report 23V-369 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16370 Component Name 9 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K17606 Component Name 10 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K19934 Supplier Identification : Component Manufacturer Name : LG Energy Solution Co., Ltd. Address : LG Energy Solution Wrocław sp. z oo LG 1A Biskupice Podgórne Foreign States 55-040 Country : Poland Chronology : See File “Recall H441 Chronology”. Part 573 Safety Recall Report 23V-369 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Recalled vehicles will receive an update to the Battery Energy Control Module (BECM) software that will monitor the battery pack assembly operational status that indicates where the battery contains conditions which may lead to thermal overload condition. This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%. The warning message and associated Owner Guide instruction directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair. The retailer will inspect and, if necessary, replace the affected battery module/pack. There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to dealers will occur on June 8, 2023. Distribution of owner notification letters will occur on or before July21, 2023. Planned Dealer Notification Date : JUN 08, 2023 – JUN 08, 2023 Planned Owner Notification Date : JUL 21, 2023 – JUL 21, 2023 * NR – Not Reported
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ISTRATION BULLETIN – SAFETY LL Global Recall ction 441 Subject: Battery Energy Control Module (BECM) Software Update Publication No.: H441 Model: I-PACE (X590) Model Year: 2019 – 2024 Date of Issue: 07 June 2023 To: For the Attention of: Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC. The approved Jaguar Land Rover (JLR) retailer/authorized repairer. FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY: National Highway Traffic Safety Administration (NHTSA) reference number: 23V-369 Transport Canada (TC) reference number: 2023-302 Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale. REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 to 2024 model year I- PACE vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations. DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the High Voltage (High Voltage (HV)) battery is located. Investigations are continuing. A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. OWNER NOTIFICATION Initial owner notification is expected to occur on or before 21st July 2023. ACTION TO BE TAKEN In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy has been completed, retailers and customers should park away from structures. Where possible, vehicles should be charged outside. Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. Yours faithfully Steve Oldham Global Customer Care Quality Director
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ISTRATION BULLETIN – SAFETY LL Global Recall ction H441v2 Subject: Battery Energy Control Module (BECM) Software Update Publication No.: H441v2 Model: I-PACE (X590) Model Year: 2019 – 2024 Date of Issue: 13 June 2023 To: For the Attention of: Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC. The approved Jaguar Land Rover (JLR) retailer/authorized repairer. FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY: National Highway Traffic Safety Administration (NHTSA) reference number: 23V-369 Transport Canada (TC) reference number: 2023-302 Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale. REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 to 2024 model year I- PACE vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations. DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the High Voltage (High Voltage (HV)) battery is located. Investigations are continuing. A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. OWNER NOTIFICATION Initial owner notification is expected to occur on or before 21st July 2023. ACTION TO BE TAKEN In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy has been completed, retailers and customers should park away from structures. Where possible, vehicles should be charged outside. Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. Yours faithfully Steve Oldham Global Customer Care Quality Director Technical Questions And Answers FOR USE ON ENQUIRY Jaguar Land Rover H441 2019 to 2024 Model Year Jaguar I-PACE vehicles for High Voltage Battery Assembly Fire or Smoke Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the High Voltage (HV) battery is located. Question 1 Why is Jaguar Land Rover (JLR) recalling certain Jaguar models? Answer JLR is conducting a voluntary safety recall involving certain 2019 to 2024 model year Jaguar I-PACE vehicles due to a risk of thermal overload within the HV battery. Question 2 Can you tell me more about what is wrong with the vehicles? Answer A vehicle thermal overload condition can lead to fire or smoke so resulting in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Question 3 How would the customer become aware of potentially having this concern? Answer Where there is a detected HV battery issue, an Instrument Panel Cluster warning such as ‘Traction Battery Fault’ and ‘Stop Safely Battery Fault’ may be displayed. In extreme cases a popping sound and burning smell may be experienced. Smoke and potentially flames may be seen. Question 4 Does this concern affect vehicle safety? Answer JLR has determined that the condition constitutes an unreasonable risk to safety. Question 5 Has JLR received many complaints? Answer JLR has received a number of field reports of vehicle fires which were attributed to this issue. Question 6 Have there been any accidents or injuries or fires? Answer There have been no reports of accidents or injuries relating to this concern of which JLR is aware. There have been reports of vehicle fires. Question 7 How was the condition discovered? Answer The condition was identified through JLR’s field reporting process. Question 8 How long has JLR known about this problem? Answer An investigation was initiated following reports of vehicle fires in February 2022. Question 9 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? Answer JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. In this case, the investigation is ongoing. Question 10 What has JLR done in production? Answer The Battery Energy Control Module (BECM) software is updated to better detect and respond to detected HV battery electrical issues. Question 11 What will authorized Repairers do to the vehicles? Answer Recalled vehicles will receive an update to the BECM software that will monitor the HV battery electrical state and provide a warning where the HV battery electrical health deteriorates to a state which may lead to thermal overload condition. This software provides an enhanced level of driver warnings in relation to HV battery condition and where the software determines a risk exists, the HV battery charging capacity is limited to up to 75%. The associated Owner Guide instruction relating to this warning message directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair. Customers who have paid for a repair of this defect will be reimbursed by the JLR reimbursement plan, subject to the usual terms and conditions. There will be no charge to owners for this repair. Question 12 Will the software be rolled out through Software Over The Air (SOTA)? Answer For 2021-2024 MY vehicles, the updated Battery Energy Control Module (BECM) software for the H441 recall will be deployed over the air as part of the 4.0.0 Software Over the Air (SOTA) release. VINs in this population will be marked in the warranty system as complete when the SOTA update is successfully installed. In the unlikely event that the SOTA update does not install successfully, if preferred, the customer can book into the retailer for the software update to be completed as a retailer repair as part of the H441 recall campaign and claimed for following the instructions in the Recall Action bulletin when published. For 2019-2020 MY vehicles the software update is to be completed as a retailer repair as part of the H441 recall campaign and claimed for following the instructions in the Recall Action bulletin when published. Question 13 Where can customers check their software level if they have not visited the retailer to complete H441? Answer The latest software level installed on the car can be accessed through the ‘Software Updates’ section in the Settings menu on the PIVI screen. Question 14 Which vehicles are affected by this recall? Answer 2019 to 2024 model year Jaguar I-PACE vehicles: SADHB2R14K1F60001 to SADHA2A15R1632510 Question 15 Are other JLR models affected by these actions? Answer No other models are known to be affected by this condition. Question 16 Are parts available to rework vehicles? Answer The recall remedy is software only, no parts are required to complete this safety recall. Software is available. Question 17 How much will the recall cost JLR? Answer Cost was not a factor in deciding to recall these vehicles. Question 18 How do I know if my Jaguar I-PACE vehicle is affected? Answer All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer for the work to be completed. In some countries, recall information is available online through the Jaguar brand web site. Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm Question 19 How long does it take for the car to be repaired? Answer The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 39 minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for longer. Question 20 Can I continue to drive my Jaguar I-PACE vehicle safely until it has been recalled? Answer In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures until such time as the recall has been completed. Where possible charge outside. Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until the recall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-Pace Owner’s Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stop charging when it reaches 75% state of charge. Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns regarding their vehicle. Note: Please make sure that any pres ia office on 02475-361000 or jlrmedia@jaguarlandrover.com
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-369 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : JUN 12, 2023 NHTSA Recall No. : 23V-369 Manufacturer Recall No. : H441 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 6,422 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2024 JAGUAR I-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving all 2019-2024MY Jaguar I-PACE vehicles built at the Graz Vehicle Assembly Plant from January 5, 2018 – June 1, 2023. 6422 vehicles in the United States and Federalized Territories. The basis for the recall population is from the start of production through to the introduction of the revised software in vehicle production. Production Dates : JAN 05, 2018 – JUN 01, 2023 VIN Range 1 : Begin : SADHA2A14K1F60112 End : SADHM2S12R1632406 Not sequential Description of Defect : Description of the Defect : Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where high voltage traction battery is located. Investigations are continuing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 23V-369 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K4282 Component Name 2 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K9818 Component Name 3 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K11674 Component Name 4 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K13288 Component Name 5 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14489 Component Name 6 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14609 Component Name 7 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16281 Part 573 Safety Recall Report 23V-369 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16370 Component Name 9 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K17606 Component Name 10 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K19934 Supplier Identification : Component Manufacturer Name : LG Energy Solution Co., Ltd. Address : LG Energy Solution Wrocław sp. z oo LG 1A Biskupice Podgórne Foreign States 55-040 Country : Poland Chronology : See File “Recall H441 Chronology”. Part 573 Safety Recall Report 23V-369 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Recalled vehicles will receive an update to the Battery Energy Control Module (BECM) software that will monitor the battery pack assembly operational status that indicates where the battery contains conditions which may lead to thermal overload condition. This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to 75%. The warning message and associated Owner Guide instruction directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair. The retailer will inspect and, if necessary, replace the affected battery module/pack. There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notifications to dealers will occur on June 8, 2023. Distribution of owner notification letters will occur on or before July21, 2023. Planned Dealer Notification Date : JUN 08, 2023 – JUN 08, 2023 Planned Owner Notification Date : JUL 21, 2023 – JUL 21, 2023 * NR – Not Reported
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