April 18, 2024 NHTSA CAMPAIGN NUMBER: 24V278000
A torn air bag may not adequately protect an occupant in a crash, increasing the risk of injury. Additionally, a torn air bag may allow the escape of hot gases which can burn an occupant.
NHTSA Campaign Number: 24V278
Manufacturer Jaguar
Land Rover North America, LLC
Components AIR BAGS
Potential Number of Units Affected 2,409
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2023 E-Pace vehicles. The passenger air bag may tear during deployment.
Remedy
Dealers will replace the passenger air bag module, free of charge. Owner notification letters are expected to be mailed June 14, 2024. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H491.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Jaguar has a Recall
H491 – Chronology of Defect / Non-compliance Determination:
A Product Safety and Compliance Committee (PSCC) investigation was opened in September, 2021, following facia supplier reports of in-house Lot Acceptance Test (LAT) issues with passenger airbag deployment. The PSCC requested a review be completed by the responsible Jaguar Land Rover (JLR) Engineering teams to understand the issue reported.
During the remainder of 2021 and the start of 2022, the investigating team reviewed supplier data and testing evidence to understand the nature of the LAT failures and factors influencing the test results. The investigation status continued to be reported to PSCC during this period.
Through Quarter 2 2022, the team worked with the facia supplier to understand test methods and techniques as well as to better understand the supplier problem solving actions already conducted. The outcomes were reviewed regularly at PSCC through Q2 2022 and into Q3 2022 with exploration of the influencing factors that could lead to abnormal deployments and to define lines of investigation to understand if these factors are present in production parts or unique to the parts used in the LAT.
During Quarters 3 and 4 2022, experiments were designed to show what factors needed to be present in the fascia to influence the deployment of the passenger airbag. These factors were then systematically introduced into experiments to define the factors needing to be present and allow the investigation to progress. PSCC reviewed the progress and status during the course of this time.
During Quarter 4 2022 and Quarter 1 2023, investigations were conducted into the influence that the passenger airbag has on deployment and what factors influence the deployment through the facia. The system testing continued through August 2023 at which point further investigations into the matter extended to vehicle level tests.
During September and October 2023, vehicle level tests were started, the results of these tests were reported to PSCC. Testing continued throughout the remainder of 2023 and into 2024. The last investigative testing concluded in February 2024 where the final results, assessments and evaluations of the LAT issues were finalized and presented to PSCC for review.
During March and early April 2024, these results together with the understanding of all of the influences and related evidence for the LAT test issues were thoroughly reviewed at PSCC. This review recognized that the facia passenger airbag deployment door panel was, on some facias, inadequately weakened leading to higher forces required to break through. With this understanding, at the 9 April 2024 PSCC it was agreed to progress the matter to the Recall Determination Committee (RDC).
The RDC reviewed the matter on 11 April 2024 and concluded that there was evidence of an unreasonable risk to safety and instructed a safety recall be completed to remedy this defect.
JLR has received 0 claims or field reports in the USA.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | E-PACE | 2021-2023 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-24V278-6788.PDF 237.788KB
Miscellaneous Document
Recall Acknowledgement
RCAK-24V278-1091.pdf 645.344KB
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-278
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC APR 18, 2024 NHTSA Recall No. : 24V-278 Manufacturer Recall No. : H491 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 2,409 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 JAGUAR E-PACE
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving
2021-2023 E-PACE vehicles built at the Graz Vehicle assembly plant from November 11, 2020 – August 31, 2022. 2,409 vehicles in the United States and Federalized Territories. The recall population was determined by the facia supplier records that show the facia serial number where the passenger airbag deployment door weakening cuts are out of specification. Facia serial numbers are linked to vehicle order records allowing the identification of specific affected vehicles.
Production Dates : NOV 11, 2020 – AUG 31, 2022
VIN Range 1 : Begin : SADF12GX4M1014560 End : SADFP2FX0P1036804 Not sequential Description of Defect :
Description of the Defect : A concern has been identified on certain 2021-2023MY Jaguar E-PACE vehicles where, during a passenger airbag deployment, the airbag may tear as a result of the facia airbag deployment door panel not being sufficiently weakened.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A torn airbag may reduce the occupant protection, and therefore increase risk of injury in the event of a crash. A torn airbag may also allow the escape of hot gasses which may cause burns to occupants.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR Part 573 Safety Recall Report 24V-278 Page 2 Involved Components : Component Name 1 : Facia Component Description : Facia Component Part Number : M9C304320 Supplier Identification : Component Manufacturer
Name : IAC
Address : Automobilový priemyselný park
Súp.č. 1006 Lozorno Foreign States 900 55 Country : Slovakia Chronology :
See file “JLR Recall Notification H491 Chronology”. Description of Remedy :
Description of Remedy Program : Vehicles will have the passenger airbag module and associated
components replaced. The replacement airbag module is able to break through facias where the weakening cut is out of specification. There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect out of warranty will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-278
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealer notification date is May 2, 2024. Customer letter mailing on or
before June 14, 2024.
Planned Dealer Notification Date : MAY 02, 2024 – MAY 02, 2024
Planned Owner Notification Date : JUN 14, 2024 – JUN 14, 2024
* NR – Not Reported
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