May 30, 2024 NHTSA CAMPAIGN NUMBER: 24V380000
Transmission May Shift Into Neutral While Driving
A loss of drive power can increase the risk of a crash.
NHTSA Campaign Number: 24V380000
Manufacturer Jaguar
Land Rover North America, LLC
Components POWER TRAIN
Potential Number of Units Affected 19
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Range Rover and Range Rover Sport vehicles. The transmission oil pressure may decrease and cause the clutch to shift into neutral gear, which can result in a loss of drive power.
Remedy
Dealers will inspect and replace the transmission as necessary, free of charge. Owner notification letters are expected to be mailed July 26, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N903.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
Chronology :
On November 21, 2023, a field report was received of a shift to neutral condition during driving. The Global Critical Concerns Team started to monitor the issue and, following a number of additional reports received up to April, 2024, the issue was raised to the Product Safety and Compliance Committee (PSCC).
On April 16, 2024, a PSCC investigation was opened and regularly reviewed throughout the remainder of April and into May where the engineering team investigated the nature of, and the response of the transmission to the issue, and assessed the scope of the issue.
On May 21, 2024, the PSCC reviewed historical loss of drive issues where it was determined that the rate of issue was an unreasonable safety risk. Comparison of the rate of issue to prior investigations was completed. The PSCC decided that the matter should be escalated to JLR’s Recall Determination Committee (RDC).
On May 23, 2024, the RDC determined that, as the reported rate of failure is greater than prior matters which were assessed as being an unreasonable safety risk for the same customer symptom of loss of drive, this issue constitutes an unreasonable risk to safety. The RDC requested that a safety recall be launched to inspect and remedy the affected vehicles.
There have been no reported accidents, injuries or fires as a result of this concern.
JLR has received 13 claims and field reports in the USA between December 28, 2023, and February 16, 2024
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER | 2024 |
| LAND ROVER | RANGE ROVER SPORT | 2024 |
3 Associated Documents
Recall 573 Report – May 31, 2024
RCLRPT-24V380-9237.PDF 214.856KB
Recall 573 Report
RCLRPT-24V380-9805.PDF 214.858KB
Recall Acknowledgement
RCAK-24V380-6796.pdf 731.173KB
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- 【Warm Tips】Wired THINKSCAN 689 is connected through a detachable OBDII cable, and we also have added OBD2 Extension Cable (about 60 cm/2 feet) as g ift, enabling customers handling vehicle repairs with ease. Just click "Bundles Item" above to get it. Note: FCA AutoAuth is a third-party service, additional cost may be required.
- 【Professional Car Diagnostic Tool】Tired of renew fees? Thinkscan 689 scanner provides dealer-level advanced functions without annual fees for auto mechanics and repair shops. 34+ Services, 3000+ Active Test, ECU Coding, 140+ Brands Coverage, FCA AutoAuth, CANFD&DOIP Protocol, Component Matching, Power Balance, V.A.G Guided, Compatible with Google Chrome integration, etc. With strong hardware backing, 64G Memory, Android 10, 4-core processors, and 4150mAh battery. Thinkscan 689 brings you the best as your daily business helper and never lets you drop the ball!
- 【Over 34 Reset Service, Adaptation + Relearn + Calibration + Initialization + Matching】Made for workshops, Thinkscan 689 scanner provides 34+ services for worldwide vehicles: such as Gear/SAS/EPB/TPMS/D.P.F/I.M.M.O/BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset, ABS Bleed, Injector coding, etc. Warm tips: Compatibility may vary on vehicles' model and year, please contact seller before purchase to make sure it works well on your cars.
- 【Real Active Test】Thinkscan 689 scan tool features over 3000+ full bi-directional control ability, to send commands to vehicle’s systems/components, to verify system input/output without using the vehicle's controls, e.g. turn on the radiator fan, modulate the throttle, open/close windows, operate mirrors, Injector Buz Test, turn on interior&exterior lights, sound horn, test door lock actuators, turn on/off front/rear side ACM Solenoid, Vehicle level position calibration, Wheel Speed Sensor Supply.
- 【Comprehensive Solutions with Advanced Features】Take your vehicle customization to the next level with the Thinkscan 689's advanced ECU coding capabilities. This scan tool provides power balance, PMI, unlock more new features and enhance performance by activating dormant functions, customizing OE settings, matching replaced components, and reprogramming adaptive data to elevate your driving experience. Note: Compatibility varies by car models, please check before order.
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
Last update on 2026-06-08 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-380
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAY 30, 2024 NHTSA Recall No. : 24V-380 Manufacturer Recall No. : N903 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 19 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 LAND ROVER RANGE ROVER
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a non-compliance recall campaign involving certain 2024MY Land Rover Range Rover vehicles built at the Solihull Vehicle Assembly Plant from September 11, 2023, – November 9, 2023. 9 Land Rover Range Rover vehicles in the United States and Federalized Territories. The basis for the recall population was Land Rover Range Rover and Range Rover Sport vehicles determined by transmission build dates, their serial numbers and, from vehicle production records, the VIN’s of the vehicles these transmission serial numbers were installed into.
Production Dates : SEP 11, 2023 – NOV 09, 2023
VIN Range 1 : Begin : SALK19F40RA090853 End : SALK19F41RA203578 Not sequential Vehicle 2 : 2024-2024 LAND ROVER RANGE ROVER SPORT
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a non-compliance recall campaign involving certain 2024MY Land Rover Range Rover vehicles built at the Solihull Vehicle Assembly Plant from September 11, 2023, – November 9, 2023. 10 Land Rover Range Rover Sport vehicles in the United States and Federalized Territories. The basis for the recall population was Land Rover Range Rover and Range Rover Sport vehicles determined by transmission build dates, their serial numbers and, from vehicle production records, the VIN’s of the vehicles these transmission serial numbers were installed into.
Production Dates : SEP 04, 2023 – OCT 27, 2023
VIN Range 1 : Begin : SAL119F47RA157279 End : SAL119F47RA168959 Not sequential Part 573 Safety Recall Report 24V-380 Page 2 Description of Defect :
Description of the Defect : A concern has been identified where the clutch plates within the hybrid transmission may have been manufactured with a flatness out of tolerance to the engineering specification. This can lead to excessive heat build-up and material degradation within the clutch pack and transmission oil contamination which blocks the hydraulic system leading to inability to operate the clutch pack in the transmission.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Reduced oil pressure can trigger the transmission to shift into Neutral gear and cause loss of drive. Unexpected loss of drive at speed increases the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Transmission Component Description : Transmission
Component Part Number : Transmission – R8E2-7000-AE Supplier Identification : Component Manufacturer
Name : ZA Friedrichshafen AG Address : Blythe Valley Park
Shirley Foreign States B90 8BG
Country : United Kingdom Chronology :
On November 21, 2023, a field report was received of a shift to neutral condition during driving. The Global Critical Concerns Team started to monitor the issue and, following a number of additional reports received up to April, 2024, the issue was raised to the Product Safety and Compliance Committee (PSCC). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-380
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On April 16, 2024, a PSCC investigation was opened and regularly reviewed throughout the remainder of April and into May where the engineering team investigated the nature of, and the response of the transmission to the issue, and assessed the scope of the issue. On May 21, 2024, the PSCC reviewed historical loss of drive issues where it was determined that the rate of issue was an unreasonable safety risk. Comparison of the rate of issue to prior investigations was completed. The PSCC decided that the matter should be escalated to JLR’s Recall Determination Committee (RDC). On May 23, 2024, the RDC determined that, as the reported rate of failure is greater than prior matters which were assessed as being an unreasonable safety risk for the same customer symptom of loss of drive, this issue constitutes an unreasonable risk to safety. The RDC requested that a safety recall be launched to inspect and remedy the affected vehicles. There have been no reported accidents, injuries or fires as a result of this concern. JLR has received 13 claims and field reports in the USA between December 28, 2023, and February 16, 2024
Description of Remedy :
Description of Remedy Program : JLR approved repairers will run a diagnostic test to determine whether the
clutch packs within the transmission are operating as expected. Any transmissions which fail the test will be replaced. There will be no charge to the owners for this repair.
The affected vehicles will be covered under JLR’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies is not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on 06/13/2024. Distribution of owner
notification letters will occur on or before 07/26/2024.
Planned Dealer Notification Date : JUN 13, 2024 – JUN 13, 2024
Planned Owner Notification Date : JUL 26, 2024 – JUL 26, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-380
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAY 31, 2024 NHTSA Recall No. : 24V-380 Manufacturer Recall No. : N903 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 19 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 LAND ROVER RANGE ROVER
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2024MY Land Rover Range Rover vehicles built at the Solihull Vehicle Assembly Plant from September 11, 2023, – November 9, 2023. 9 Land Rover Range Rover vehicles in the United States and Federalized Territories. The basis for the recall population was Land Rover Range Rover and Range Rover Sport vehicles determined by transmission build dates, their serial numbers and, from vehicle production records, the VIN’s of the vehicles these transmission serial numbers were installed into.
Production Dates : SEP 11, 2023 – NOV 09, 2023
VIN Range 1 : Begin : SALK19F40RA090853 End : SALK19F41RA203578 Not sequential Vehicle 2 : 2024-2024 LAND ROVER RANGE ROVER SPORT
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2024MY Land Rover Range Rover vehicles built at the Solihull Vehicle Assembly Plant from September 11, 2023, – November 9, 2023. 10 Land Rover Range Rover Sport vehicles in the United States and Federalized Territories. The basis for the recall population was Land Rover Range Rover and Range Rover Sport vehicles determined by transmission build dates, their serial numbers and, from vehicle production records, the VIN’s of the vehicles these transmission serial numbers were installed into.
Production Dates : SEP 04, 2023 – OCT 27, 2023
VIN Range 1 : Begin : SAL119F47RA157279 End : SAL119F47RA168959 Not sequential Part 573 Safety Recall Report 24V-380 Page 2 Description of Defect :
Description of the Defect : A concern has been identified where the clutch plates within the hybrid transmission may have been manufactured with a flatness out of tolerance to the engineering specification. This can lead to excessive heat build-up and material degradation within the clutch pack and transmission oil contamination which blocks the hydraulic system leading to inability to operate the clutch pack in the transmission.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Reduced oil pressure can trigger the transmission to shift into Neutral gear and cause loss of drive. Unexpected loss of drive at speed increases the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Transmission Component Description : Transmission
Component Part Number : Transmission – R8E2-7000-AE Supplier Identification : Component Manufacturer
Name : ZA Friedrichshafen AG Address : Blythe Valley Park
Shirley Foreign States B90 8BG
Country : United Kingdom Chronology :
On November 21, 2023, a field report was received of a shift to neutral condition during driving. The Global Critical Concerns Team started to monitor the issue and, following a number of additional reports received up to April, 2024, the issue was raised to the Product Safety and Compliance Committee (PSCC). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-380
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On April 16, 2024, a PSCC investigation was opened and regularly reviewed throughout the remainder of April and into May where the engineering team investigated the nature of, and the response of the transmission to the issue, and assessed the scope of the issue. On May 21, 2024, the PSCC reviewed historical loss of drive issues where it was determined that the rate of issue was an unreasonable safety risk. Comparison of the rate of issue to prior investigations was completed. The PSCC decided that the matter should be escalated to JLR’s Recall Determination Committee (RDC). On May 23, 2024, the RDC determined that, as the reported rate of failure is greater than prior matters which were assessed as being an unreasonable safety risk for the same customer symptom of loss of drive, this issue constitutes an unreasonable risk to safety. The RDC requested that a safety recall be launched to inspect and remedy the affected vehicles. There have been no reported accidents, injuries or fires as a result of this concern. JLR has received 13 claims and field reports in the USA between December 28, 2023, and February 16, 2024
Description of Remedy :
Description of Remedy Program : JLR approved repairers will run a diagnostic test to determine whether the
clutch packs within the transmission are operating as expected. Any transmissions which fail the test will be replaced. There will be no charge to the owners for this repair.
The affected vehicles will be covered under JLR’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies is not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on 06/13/2024. Distribution of owner
notification letters will occur on or before 07/26/2024.
Planned Dealer Notification Date : JUN 13, 2024 – JUN 13, 2024
Planned Owner Notification Date : JUL 26, 2024 – JUL 26, 2024
* NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.