February 29, 2024 NHTSA CAMPAIGN NUMBER: 24V163000
Right Side Lower Pillar Bolt Improperly Fastened
A body structure with reduced structural strength may not adequately protect passengers in a crash, increasing the risk of injury.
NHTSA Campaign Number: 24V163
Manufacturer Jaguar
Land Rover North America, LLC
Components STRUCTURE
Potential Number of Units Affected 47
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Land Rover Discovery Sport vehicles. The lower A-pillar bolt on the right side may be improperly fastened, which can result in reduced structural strength of the body structure.
Remedy
Dealers will inspect and tighten the right side, lower A-pillar bolt, as necessary, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N871.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
Publication No.: N871
Date of Issue: 12 March 2024
Right Side Lower A-Pillar Bolt
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and Plug-in Hybrid Electric Vehicle (PHEV) specification vehicles it is possible that the body structure may not perform as intended in certain crash modes.
In the event of a crash the performance of the body structure may be impaired, increasing the risk of injury to occupants of the vehicle.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair tobe completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number:24V-163
Transport Canada (TC) reference number:2024-139
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2024 model year Discovery Sport vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.
Technical Questions And Answers
A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and PHEV specification vehicles it is possible that the body structure may not perform as intended in certain crashmodes.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the JLR Corporate Affairs office.
Question 2
Why is JLR recalling certain models?
Answer
JLR is conducting a safety recall involving certain 2024 model year Discovery Sport 7 seat and PHEV specification vehicles. It has been identified that on these heavier vehicles in certain crash modes the body structure may not perform as expected, thereby increasing the risk of occupant injury in the event of a crash.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
In the vehicle assembly plant, a manufacturing process change was incorrectly completed leading to the error state for which vehicles are being recalled.
Question 4
How would the customer become aware of potentially having this concern?
Answer
This is not apparent to a customer during normal vehicle use.
Question 5
Does this concern affect vehicle safety?
Answer
Yes.
Question 6
Has JLR received many complaints?
Answer
JLR has not received any complaints related to this concern.
Question 7
Have there been any accidents or injuries or fires?
Answer
There have been no reported accidents, injuries or fires as a result of this concern.
Question 8
How was the condition discovered?
Answer
The defect was identified through analysis of vehicle build records.
Question 9
How long has JLR known about this concern?
Answer
The vehicle assembly plant discovered this concern on 06 February 2024.
Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
An automated stop has been manufactured into the production process so that if the bolt is not properly fastened, the body shell will not move on to the next assembly station.
Question 12
What will JLR retailer/authorized repairer do to the vehicles?
Answer
Vehicles will have the right side lower A-pillar bolt fixing checked and, if necessary, secured.
There will be no charge to the owners for this repair.
Question 13
Which vehicles are affected by this recall?
Answer
2024 model year Discovery Sport vehicles as below may be affected:
SALCA2BT0RH341404 to SALCA2AT5RH345546*
* Specific vehicles within the Vehicle Identification Number (VIN) range
Question 14
Are other JLR models affected by these actions?
Answer
No other models are known to be affected by this concern.
Question 15
Are parts available to rework vehicles?
Answer
No additional parts are required for this repair.
Question 16
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
How do I know if my vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer forthe work to be completed.
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 54 minutes to complete. Naturally, due to JLR retailer/authorized repairer schedules, vehicles may be required for longer.
Question 19
Can I continue to drive my vehicle safely until it has been recalled?
Answer
Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns with the safety or operation of their vehicle.
Note:
Make sure that any press enquiries are referred to the JLR Corporate Media office on +44-(0)2475-361000 [email protected]
Chronology :
On 06 February 2024, the vehicle assembly plant team discovered through inspection of vehicle build data that a number of vehicles may have been built with the lower A-Pillar bolt on the righthand-side improperly fastened. A stop-shipment was implemented by the vehicle assembly plant and an Update Prior to Sale (UPS) notice issued to affected retailers to suspend the sale of affected vehicles until corrective actions were applied. The Product Safety and Compliance Committee (PSCC) was informed of the issue.
On 13 February 2024, the issue was introduced to the Product Safety and Compliance Committee (PSCC) where confirmation was provided that a number of vehicles had been sold in an unrepaired state.
On 22 February 2024, JLR’s Recall Determination Committee (RDC) determined that the issue presented an unreasonable risk to safety and requested that a safety recall be launched to remedy the affected vehicles.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY SPORT | 2024 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-24V163-1154.PDF 213.962KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc)
RCMN-24V163-1658.pdf 485.218KB
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-163
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC FEB 29, 2024 NHTSA Recall No. : 24V-163 Manufacturer Recall No. : N871 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 47 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 LAND ROVER DISCOVERY SPORT
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving 2024 Land Rover Discovery Sport vehicles built at the Halewood Vehicle assembly plant from November 10, 2023 – January 23, 2024. 47 vehicles in the United States and Federalized Territories. The recall population was determined by reviewing build records of vehicles where the righthand-side lower A-pillar bolt may not have been fastened to the correct torque on some body shells. . Production Dates : NOV 10, 2023 – JAN 23, 2024
VIN Range 1 : Begin : SALCJ2FX8RH342264 End : SALCL2FX9RH345183 Not sequential Description of Defect :
Description of the Defect : A concern has been identified where the righthand-side lower A-pillar bolt may not have been fastened to the correct torque on some body shells. For 7 seat vehicles, it is possible that the body structure may not perform as intended in certain crash modes.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash, the performance of the body structure may be
impaired, increasing the risk of injury to occupants of the vehicle.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR Part 573 Safety Recall Report 24V-163 Page 2 Involved Components : Component Name 1 : A-Pillar bolt Component Description : A-Pillar bolt Component Part Number : W711806S443 Supplier Identification : Component Manufacturer
Name : Jaguar Land Rover Limited Address : Abbey Road
Whitley, Conventry Foreign States CV3 4LF
Country : United Kingdom Chronology :
On 06 February 2024, the vehicle assembly plant team discovered through inspection of vehicle build data that a number of vehicles may have been built with the lower A-Pillar bolt on the righthand-side improperly fastened. A stop-shipment was implemented by the vehicle assembly plant and an Update Prior to Sale (UPS) notice issued to affected retailers to suspend the sale of affected vehicles until corrective actions were applied. The Product Safety and Compliance Committee (PSCC) was informed of the issue. On 13 February 2024, the issue was introduced to the Product Safety and Compliance Committee (PSCC) where confirmation was provided that a number of vehicles had been sold in an unrepaired state. On 22 February 2024, JLR’s Recall Determination Committee (RDC) determined that the issue presented an unreasonable risk to safety and requested that a safety recall be launched to remedy the affected vehicles. Description of Remedy :
Description of Remedy Program : Vehicles will have the righthand-side lower A-pillar bolt fixing checked
and, if necessary, secured. There will be no charge to the owners for this repair. The affected vehicles will be covered under Jaguar Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-163
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on March 14, 2024. Distribution of
owner notification letters will occur on or before April 19, 2024.
Planned Dealer Notification Date : MAR 14, 2024 – MAR 14, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported
**************************************************************************************************************
SAFETY RELATED RECALL
Global Recall Action
Number:
N871
Changes are highlighted in blue
Subject:
Right Side Lower A-Pillar Bolt
Publication No.: N871
Model: Discovery Sport (LC)
Model Year: 2024
Date of Issue: 12 March 2024
To:
All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For theAttention of:
The approved JLR retailer/authorized repairer.
Important:
NOTE: The information in this campaign is intended for use by professional technicians. If you are not aJLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specificvehicle.
This bulletin supersedes Update Prior to Sale notice
Update Prior to Sale (UPS)
UPS1024-2 withimmediate effect. The blue highlighted text relates only to the date information. All text in this bulletinshould be read and understood in full.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and
Plug-in Hybrid Electric Vehicle (PHEV)
specification vehicles it is possible that the body structure may notperform as intended in certain crash modes.
In the event of a crash the performance of the body structure may be impaired, increasing the risk of injury to occupants of thevehicle.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should becontacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair tobe completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. Ifyou have any questions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The WarrantyPortal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time asthe repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should bereimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related DamageProcess. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are anyother outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to becompleted in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number:24V-163
Transport Canada (TC) reference number:2024-139
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehiclesmust be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic SafetyAdministration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2024 model year DiscoverySport vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on theNHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within areasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. UnitedStates Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle isdelivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in amaximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for arelated series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States andFederalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the SafetyRecall repair is completed.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator andloaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who chooseto proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recallnotice to the applicable customers.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
SERVICE INSTRUCTION – N871
SROs
Description
SRO
Time
Torque lower A-pillar bolt – Left hand drive vehicles
05.10.60
0.6
Torque lower A-pillar bolt – Right hand drive vehicles
05.10.70
0.7
Drive in/drive out
02.02.02
0.2
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.Always refer to TOPIx to obtain the latest repair time.
Warranty Information
Warranty claims should be submitted quoting program code N871 with the relevant option code from the table below. As option codes are used there isno requirement for you to enter SROs or parts, these are included for information only.
Program Code
Option
Description
SRO
Time
N871
A
Torque lower A-pillar bolt – Left hand drive vehicles
05.10.60
0.6
N871
B
Torque lower A-pillar bolt – Left hand drive vehicles
Drive in/drive out
05.10.60
02.02.02
0.6
0.2
N871
C
Torque lower A-pillar bolt – Right hand drive vehicles
05.10.70
0.7
N871
D
Torque lower A-pillar bolt – Right hand drive vehicles
Drive in/drive out
05.10.70
02.02.02
0.7
0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for thisaction alone to be undertaken.
Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in thisbulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be foundin TOPIx (in the Search box, search for ‘Related Damage Claim’ and open the related bulletin link).
Table of Contents
REMOVAL AND INSTALLATION: SERVICE INSTRUCTION A – LEFT HAND DRIVE VEHICLES
REMOVAL AND INSTALLATION: SERVICE INSTRUCTION B – RIGHT HAND DRIVE VEHICLES
SERVICE INSTRUCTION A – LEFT HAND DRIVE VEHICLES
NOTE:
This procedure contains instructions for left hand drive vehicles, for right hand drive vehicles see Service Instruction B.
1.
Remove the front right treadplate (See TOPIx Workshop Manual section 501-05: Interior Trim and Ornamentation – Removal and Installation – FrontTreadplate).
2.
Remove the glovebox (See TOPIx Workshop Manual section 501-12:Instrument Panel and Console – Removal and Installation – Glovebox).
3.
Reposition the
Noise, Vibration and Harshness (NVH)
material to access thelower A-pillar bolt.
4.
NOTE:
To tighten the lower A-pillar bolt a 1/4 drive socket, 1/4 drive extension,1/4 drive to 3/8 drive adapter and 3/8 drive torque wrench is required.
Tighten the lower A-Pillar bolt.
Torque:
24 Nm
5.
Reposition the
NVH
material to the correct location.
6.
Install the glovebox (See TOPIx Workshop Manual section 501-12: InstrumentPanel and Console – Removal and Installation – Glovebox).
7.
Install the front right treadplate (See TOPIx Workshop Manual section 501-05:Interior Trim and Ornamentation – Removal and Installation – FrontTreadplate).
SERVICE INSTRUCTION B – RIGHT HAND DRIVE VEHICLES
NOTE:
This procedure contains instructions right hand drive vehicles, for left hand drive vehicles see Service Instruction A.
1.
Remove the front right treadplate (See TOPIx Workshop Manual section 501-05: Interior Trim and Ornamentation – Removal and Installation – FrontTreadplate).
2.
Remove the instrument panel lower trim (See TOPIx Workshop Manualsection 501-12: Instrument Panel and Console – Removal and Installation -Instrument Panel Lower Trim).
3.
Reposition the
NVH
material to access the lower A-pillar bolt.
4.
Tighten the lower A-pillar bolt.
Torque:
24 Nm
5.
Reposition the
NVH
material to the correct location.
6.
Install the instrument panel lower trim (See TOPIx Workshop Manual section501-12: Instrument Panel and Console – Removal and Installation -Instrument Panel Lower Trim).
7.
Install the front right treadplate (See TOPIx Workshop Manual section 501-05:Interior Trim and Ornamentation – Removal and Installation – FrontTreadplate).
SAMPLE CUSTOMER LETTER – FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N871
Date: month/year
SAFETY RELATED RECALL – Discovery Sport – Right Side Lower A-Pillar Bolt
Dear
JLR Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safetyrelated problem may occur on certain JLR vehicles within a specific production range. Read the information below, this will explain theactions that we intend to take and what you will need to do.
Why are we contacting you?
A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and
Plug-in Hybrid Electric Vehicle (PHEV)
specification vehicles it is possible that the body structure may not performas intended in certain crash modes.
In the event of a crash the performance of the body structure may be impaired, increasing the risk of injury to occupants of the vehicle.
What will your JLR retailer/authorized repairer do?
At your visit, your preferred JLR retailer/authorized repairer will have the right side lower A-pillar bolt fixing checked and, if necessary,secured.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your JLRretailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Contact your preferred JLR retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide theretailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle.
The program code for the action.
If you do not have a JLR retailer/authorized repairer, access
www.landrover.co.uk
or
www.landrover.com
for contact details.
If you no longer own the vehicle could you complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to JLR Limitedimmediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance orcontact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities willclosely monitor the response rate of this bulletin.
Treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, inadvance, for your co-operation.
Yours sincerely
Head of Business
Technical Questions And Answers
FOR USE ON ENQUIRY
JLR Recall N871
Discovery Sport 7 Seat and
Plug-in Hybrid Electric Vehicle (PHEV)
Right Side Lower A-Pillar Bolt Not Fastened Correctly.
A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and
PHEV
specification vehicles it is possible that the body structure may not perform as intended in certain crashmodes.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the JLR Corporate Affairs office.
Question 2
Why is JLR recalling certain models?
Answer
JLR is conducting a safety recall involving certain 2024 model year Discovery Sport 7 seat and
PHEV
specification vehicles. It hasbeen identified that on these heavier vehicles in certain crash modes the body structure may not perform as expected, therebyincreasing the risk of occupant injury in the event of a crash.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
In the vehicle assembly plant, a manufacturing process change was incorrectly completed leading to the error state for whichvehicles are being recalled.
Question 4
How would the customer become aware of potentially having this concern?
Answer
This is not apparent to a customer during normal vehicle use.
Question 5
Does this concern affect vehicle safety?
Answer
Yes.
Question 6
Has JLR received many complaints?
Answer
JLR has not received any complaints related to this concern.
Question 7
Have there been any accidents or injuries or fires?
Answer
There have been no reported accidents, injuries or fires as a result of this concern.
Question 8
How was the condition discovered?
Answer
The defect was identified through analysis of vehicle build records.
Question 9
How long has JLR known about this concern?
Answer
The vehicle assembly plant discovered this concern on 06 February 2024.
Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered forthe passengers’ safety? What type of measures are you planning to take?
Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any mattersrelating to safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
An automated stop has been manufactured into the production process so that if the bolt is not properly fastened, the body shell willnot move on to the next assembly station.
Question 12
What will JLR retailer/authorized repairer do to the vehicles?
Answer
Vehicles will have the right side lower A-pillar bolt fixing checked and, if necessary, secured.
There will be no charge to the owners for this repair.
Question 13
Which vehicles are affected by this recall?
Answer
2024 model year Discovery Sport vehicles as below may be affected:
SALCA2BT0RH341404 to SALCA2AT5RH345546*
* Specific vehicles within the
Vehicle Identification Number (VIN)
range
Question 14
Are other JLR models affected by these actions?
Answer
No other models are known to be affected by this concern.
Question 15
Are parts available to rework vehicles?
Answer
No additional parts are required for this repair.
Question 16
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
Note:
Make sure that any press enquiries are referred to the JLR Corporate Media office on +44-(0)2475-361000 [email protected]
How do I know if my vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer forthe work to be completed.
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expectedto take no longer than 54 minutes to complete. Naturally, due to JLR retailer/authorized repairer schedules, vehicles may berequired for longer.
Question 19
Can I continue to drive my vehicle safely until it has been recalled?
Answer
Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns with the safety or operation oftheir vehicle.
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