H481 – Brake Pad Wear Warning Light Failure – 2021-2024 Jaguar E-Pace

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-201
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAR 14, 2024 NHTSA Recall No. : 24V-201 Manufacturer Recall No. : H481 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 2,842 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2024 JAGUAR E-PACE
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2021-2024MY Jaguar E-PACE vehicles built at the Graz Vehicle Assembly Plant from November 11, 2020 – October 10, 2023. 2,842 vehicles in the United States and Federalized Territories. The basis for the recall population is all 2021 to 2024 Model Year E-PACE vehicles up until the point in time where product changes were made where, as a result of an incorrect setting in the Car Configuration File, the brake pad wear indicator does not display where brake pads have worn to a condition where the indicator lamp should display.
Production Dates : NOV 11, 2020 – OCT 10, 2023
VIN Range 1 : Begin : SADF12GX4M1014560 End : SADFL2FX5R1044721 Not sequential Description of Noncompliance :
Description of the Noncompliance :
A concern has been identified on 2021 to 2024 Model Year E-PACE vehicles where, as a result of an incorrect setting in the Car Configuration File, the brake pad wear indicator does not display where brake pads have worn to a condition where the indicator lamp should display. FMVSS 1 : 135 – Light vehicle brake systems FMVSS 2 : NR
Description of the Safety Risk : Without a notification informing the driver of brake pad wear, the driver may be unaware of the level of brake pad wear which introduces a risk of increased brake noise on application and progressively reduced service brake effectiveness. Brake pads that are worn out increases the risk of a crash. Description of the Cause : NR Part 573 Safety Recall Report 24V-201 Page 2 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Car Configuration File (CCF) Component Description : Car Configuration File (CCF) Component Part Number : M9C3-1A324-AD07 Component Name 2 : Car Configuration File (CCF) Component Description : Car Configuration File (CCF) Component Part Number : N9C3-1A324-AA12 Component Name 3 : Car Configuration File (CCF) Component Description : Car Configuration File (CCF) Component Part Number : P9C3-1A324-AB06 Component Name 4 : Car Configuration File (CCF) Component Description : Car Configuration File (CCF) Component Part Number : R9C3-1A324-AE04 Supplier Identification : Component Manufacturer
Name : Jaguar Land Rover Limited Address : Abbey Road
Whitley, Conventry Foreign States CV3 4LF
Country : United Kingdom Chronology : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-201
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
A Product Safety and Compliance Committee (PSCC) investigation was opened on 17 November 2023 following an internal report of non-display of the brake pad wear indicator on the instrument cluster. The PSCC requested a team of engineers investigate this matter and report to PSCC the status of their investigations. Between 17 November 2023 and 27 February 2024, the issue was regularly at the PSCC with reviews of the technical system operation as well as understanding if there was a pattern and trend relating to this matter. At the PSCC of 27 February 2024, the PSCC discussed the scope of this issue and markets where there is a requirement for the pad wear sensor to operate. Based on the feedback provided the PSCC progressed the issue to the Recall Determination Committee (RDC) for review. The RDC reviewed the issue on 07 March 2024 and concluded that the issue represented a failure to meet the regulated and certified performance standards for brake pad wear indicator and is therefore a defect. The RDC requested that a recall be launched to remedy the affected vehicles. JLR has received 0 claims or field reports in the USA.
Description of Remedy :
Description of Remedy Program : Vehicles will have the Car Configuration File (CCF) updated. There will be no charge to the owners for this repair.
Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on 28 March 2024. Distribution of
owner notification letters will occur on or before 10 May 2024.
Planned Dealer Notification Date : MAR 28, 2024 – MAR 28, 2024
Planned Owner Notification Date : MAY 10, 2024 – MAY 10, 2024
* NR – Not Reported

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ADMINISTRATION BULLETIN – SAFETYRELATED RECALL
Global Recall Action
Number:
H481ADM1
Subject:
Brake Pad Wear Indicator Inoperative
Publication No.: H481ADM1
Model: E-PACE (X540)
Model Year: 2021 – 2024
Date of Issue: 28 March 2024
To:
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.
For the Attention of:
The approved JLR retailer/authorized repairer.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 24V-201
Transport Canada (TC) reference number: 2024-167
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on 2021 to certain 2024 model year E-PACE vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites.
This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any newaffected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of$27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A concern has been identified on 2021 to certain 2024 Model Year E-PACE vehicles where, as a result of an incorrect setting in the Car Configuration File, the brake pad wear indicator does not display where brake pads have worn to a condition where the indicator lamp should display. This is a non-compliance with the requirements of CMVSS 135 and FMVSS 135, Light Vehicle Brake Systems.
Without a notification informing the driver of brake pad wear, the driver may be unaware of the level of brake pad wear which introduces a risk of increased brake noise on application and progressively reduced service brake effectiveness. Brake pads that are worn out increases the risk of a crash.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 10th May 2024.
ACTION TO BE TAKEN
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
The Safety Recall repair procedures and any required software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required software are available. This is expected to be completed by 3rd April 2024.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director

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