March 26, 2020 NHTSA CAMPAIGN NUMBER: 20E017000
Improperly Manufactured Headliner/FMVSS 201
An improperly manufactured headliner may increase the risk of injury in the event of a crash.
NHTSA Campaign Number: 20E017
Manufacturer Jaguar
Land Rover North America, LLC
Components STRUCTURE
Potential Number of Units Affected 3
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque headliners, part number LR117807. The headliners may have been improperly manufactured without a metal plate, possibly reducing the headliner’s head impact protection. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, “Occupant Protection in Interior Impact.”
Remedy
Land Rover will notify vehicle owners, and dealers will replace the headliner, free of charge. Dealers will also notify any retailers that purchased the headliner and exchange them, free of charge. The recall began June 16, 2020. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N454.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
NON-COMPLIANCE RECALL N454 (NHTSA
20E-017) – INCORRECT SPECIFICATION
REPLACEMENT HEADLINERS
| NAS20.06.011 | RECALL | USA | AFTERSALES BULLETIN
JUNE 11, 2020 |
NOTE: this bulletin updates NAS20.04.012.
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF DEFECT
An issue has been identified on three headliners supplied for use on United States specification 2020 Model Year Land Rover Range Rover Evoque vehicles where the headliners supplied have been incorrectly manufactured.
AFFECTED EQUIPMENT
Headliner; LR117807 (quantity one (1) at Land Rover San Diego; not installed and confirmed ‘destroyed’)
AFFECTED VEHICLE
New Range Rover Evoque (LZ)
Model Year: ………………. 2020
VIN / Retailer: …………..
A total of three (3) headliners are potentially involved in the USA and Federalized Territories.
EFFECT ON VEHICLE OPERATION
In the event of a crash, there is an increased risk of injury to the occupants of the vehicle.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will replace the headliner with one of the correct specification. There will be no charge to owners for this action.
OWNER NOTIFICATION
A second owner notification is expected to occur on or before the week of July 6, 2020.
ACTION TO BE TAKEN
Retailers are required to HOLD affected new parts that are within your control and refrain from releasing for sale pending completion of the rework act ion. Affected vehicles already in t he hands of customers should be updated at t he next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommend at ion,w here legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bullet in N454NAS, Non–Compliance Recall Incorrect Specification Replacement Headliners, for detailed repair inst ructions.
PARTS
NOTE: add the Vehicle Identification Number (VIN) to the Customer Material Field to process your order. Order quantity of ‘1’ only.
| DESCRIPTION | PART NUMBER | QUANTITY |
| Headliner | LR117807 | 1 |
| PU adhesive kit | LR078295 | 1 |
TOOLS
Refer to t he Technical Bullet in referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all out standing Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warrant y claims must be submitted quoting the Program Code to get her with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) t hat allow s for the drive in/ drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under const ant review and there fore times / prices are subject to change; those quot ed here must be taken as guidance only. Use TOPlx to obtain the latest repair time.
Warrant y claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PART NUMBER | QUANTITY |
|
N454 |
A | Headliner – Sunshine/ sliding roof condition- Renew | 76.64.15 | 4.2 | LR117807 LR078295 | 1
1 |
| Headliner – Sunshine/sliding roof condition- | 76.64.15 | 4.2 | LR117807 | 1 | ||
| N454 | B | Renew | LR078295 | 1 | ||
| Drivein/drive out | 02.02.02 | 0.2 | – | – |
Normal Warranty policies and procedures apply
TECHNICAL Q & A: NON-COMPLIANCE RECALL N454
Main Message: an issue has been identified on three headliners supplied for use on United States specification 2020 Model Year Land Rover Range Rover Evoque vehicles where the headliners supplied have been incorrectly manufactured without a metal plate, possibly reducing the headliner’s head impact protection.
| Q1 | Who do I contact if a member of the press contacts me about this recall? |
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
|
| Q2 | Why is Jaguar Land Rover recalling certain Land Rover vehicles? |
| A | Replacement headliners in this condition will not meet the upper interior head impact protection requirements of Federal Motor Vehicle Safety Standards FMVSS 201U Occupant Protection in Interior Impact Upper Interior Head Impact Protection or Canadian Motor Vehicle Safety Standard – CMVSS 201 – Occupant Protection.
|
| Q3 | Can you tell me more about what is wrong with the vehicles? |
| A | The JLR Supplier Technical Assistance (STA) investigated the issue and found replacement headliners were manufactured at the supplier following a different process to those manufactured for original equipment supply. The different process failed to request the installation of the required metal plates onto replacement headliner assemblies.
|
| Q4 | How would the customer become aware of potentially having this concern? |
| A | It is unlikely that a customer will realize they have this issue although they will have had their headliner recently renewed.
|
| Q5 | Does this concern affect vehicle safety? |
| A | Yes, this concern affects the service headliner part’s ability to meet the requirements of FMVSS 201U and CMVSS 210 in Canada.
|
| Q6 | Has Jaguar Land Rover Limited received many complaints? |
| A | Jaguar Land Rover has not received any reports relating to this matter.
|
| Q7 | Have there been any accidents or injuries? |
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
|
| Q8 | How was the condition discovered? |
| A | The concern was investigated following an internal alert identifying certain replacement headliners may have been manufactured away from design intent.
|
| Q9 | How long has Jaguar Land Rover known about this problem? |
| A | The issue was first investigated on March 4, 2020.
|
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? |
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
|
| Q11 | What has Jaguar Land Rover done in production? |
| A | The headliner supplier has updated the service headliner manufacturing process to ensure all headliners are manufactured to design intent.
|
| Q12 | What will authorized Land Rover retailers do to the vehicles? |
| A | Authorized Land Rover retailers will renew the headliner with one of the correct specification.
|
| Q13 | Which vehicles are affected by this recall? |
| A | The following Land Rover vehicles manufactured from January 09, 2019 to March 17, 2020 are affected:
– |
| Q14 | Are other Jaguar Land Rover models affected by these actions? |
| A | No other models, other than those listed on this document, are known to be affected by this condition.
|
| Q15 | Are parts/software available to rework vehicles? |
| A | Yes, the necessary parts are available for authorized retailers to conduct this repair.
|
| Q16 | How much will the recall cost Jaguar Land Rover? |
| A | Cost was not a factor in deciding to recall these vehicles.
|
| Q17 | How do I know if my Land Rover vehicle is affected? |
| A | All owners of potentially affected vehicles will shortly receive a second letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
|
| Q18 | How long does it take for the vehicle to be inspected and repaired? |
| A | The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 4.5 hours. Due to retailer schedules, vehicles may be required for longer.
|
| Q19 | Can I continue to drive my vehicle safely until it has been recalled? |
| A | Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
|
N454NAS1
TECHNICAL BULLETIN
11 JUN 2020
SECTION:
501-05
SUBJECT/CONCERN:
Non-Compliance Recall: Incorrect Specification Replacement Headliners
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| New Range Rover Evoque (LZ) | 2020 | 005684 |
| New Range Rover Evoque (LZ) | 2020 | 006599 |
| New Range Rover Evoque (LZ) | 2020 | 020232 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where the headliners supplied have been incorrectly manufactured.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
| NOTE:
Add the Vehicle Identification Number (VIN) to the Customer Material Field to process your order. Order quantity of ‘1’ only. |
| DESCRIPTION | PART NUMBER | QUANTITY |
| Headliner | LR117807 | 1 |
| PU adhesive kit | LR078295 | 1 |
WARRANTY:
| NOTE:
Use the Jaguar |
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PART NUMBER | QUANTITY |
| N454 | A | Headliner – Sunshine/sliding roof condition – Renew | 76.64.15 | 4.2 | LR117807 LR078295 | 1 1 |
| N454 | B | Headliner – Sunshine/sliding roof condition – Renew Drive in/drive out | 76.64.15 02.02.02 | 4.2 0.2 | LR117807 LR078295 – | 1 1 – |
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
- Renew the headliner (see TOPIx Workshop Manual section 501-05: Interior Trim and Ornamentation – Removal and Installation – Headliner).
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
June 16, 2020
NON-COMPLIANCE RECALL N454: Incorrect Specification Replacement Headliners Vehicles Affected: Land Rover Range Rover Evoque
Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20E-017
Dear Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2020 Land Rover Range Rover Evoque vehicles fail to conform to Federal Motor Vehicle Safety Standard Number 201, “Occupant Protection in Interior Impact”.
Your vehicle is included in this Recall action.
This letter updates the information contained in the interim letter which was mailed to you in May. The necessary parts to update and repair your vehicle are now available.
What is the reason for this program?
An issue has been identified on three headliners supplied for use on United States specification 2020 Model Year Land Rover Range Rover Evoque vehicles where the headliners supplied have been incorrectly manufactured without a metal plate, possibly reducing the headliner’s head impact protection.
In the event of a crash, there is an increased risk of injury to the occupants of the vehicle.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will replace the headliner with one of the correct specification. There will be no charge for this repair under this program.
What should you do?
Contact your preferred authorized Land Rover retailer, provide them with your Vehicle Identification Number (VIN), and request a service date to complete the work required under Program Code ‘N454’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 4.5 hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
May 07, 2020
NON-COMPLIANCE RECALL N454: Second Row Seat Frame Fixings Vehicles Affected: Land Rover Range Rover Evoque
Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20E-017
Dear Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2020 Land Rover Range Rover Evoque vehicles fail to conform to Federal Motor Vehicle Safety Standard Number 201, “Occupant Protection in Interior Impact”.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified on three headliners supplied for use on United States specification 2020 Model Year Land Rover Range Rover Evoque vehicles where the headliners supplied have been incorrectly manufactured without a metal plate, possibly reducing the headliner’s head impact protection.
In the event of a crash, there is an increased risk of injury to the occupants of the vehicle.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will replace the headliner with one of the correct specification. There will be no charge for this repair under this program.
What should you do?
We are currently in the process of finalizing the repair process. Once this is completed, we will send you a second letter requesting you to contact your preferred authorized Land Rover retailer, provide them with your Vehicle Identification Number (VIN), and request a service date to complete the work required under Program Code ‘N454′.
Attention Leas ing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 4.5 hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
SEOCONTENT-START
N454 – SAFETY RECALL 20MY RANGE ROVER EVOQUE – HEADLINER
CAMPAIGN LAUNCH STATUS
EQUIPMENT RECALL N454 – INCORRECT
SPECIFICATION REPLACEMENT HEADLINER
AFFECTED MODELS 20MY RANGE ROVER
EVOQUE
VEHICLES AFFECTED 2 USA, 1 CAN
REPAIR
Affected vehicles require
replacement of the
headliner with a correct
specification part
REPAIR TIME 4.2 hrs+ drive in/out
CAMPAIGN LAUNCH 06/12/2020
• The 3 affected vehicles have been
previously repaired with replacement
service parts that have been found to be
non-compliant with occupant protection
regulations.
• An additional affected part in retailer
inventory has been scrapped.
• Vehicles were identified from parts sales
and warranty claims.
• Customers were initially notified in May
and will receive a further notification on
or before the week of July 6th , 2020
SEOCONTENT-END
2 Affected Products
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
|---|---|---|
| LAND ROVER | HEADLINER | |
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
11 Associated Documents
Remedy Instructions and TSB
RCRIT-20E017-2329.pdf 88.536KB
Recall Acknowledgement
RCAK-20E017-5030.pdf 244.786KB
Non-Compliance Notice 573 Report
RCLRPT-20E017-4814.PDF 237.254KB
Miscellaneous Document – N454 – SAFETY RECALL 20MY RANGE ROVER EVOQUE – HEADLINER
RMISC-20E017-1808.pdf 51.255KB
Manufacturer Notices(to Dealers,etc) – NON-COMPLIANCE RECALL N454 (NHTSA 20E-017) – INCORRECT SPECIFICATION REPLACEMENT HEADLINERS
RCMN-20E017-7192.pdf 282.906KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20E017-6423.pdf 260.14KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20E017-6752.pdf 567.143KB
Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF NON-COMPLIANCE RECALL N454 (NHTSA 20E-017)
RCMN-20E017-6006.pdf 155.159KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20E017-7166.PDF 211.141KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20E017-3330.PDF 211.236KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20E017-8810.PDF 211.323KB
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