N491 – Tire Pressure Labels Incorrect/FMVSS 110 – 2020-2021 Land Rover Range Rover Sport

SEOCONTENT-START

N491NAS1
TECHNICAL BULLETIN
20 OCT 2020
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
100-00
S E C T I O N :
Non-Compliance Recall: Incorrect Tire Placard and Tire Pressure Label
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
Range Rover Sport (LW) 2020 700009-748957
Range Rover Sport (LW) 2020 876368-899994
Range Rover Sport (LW) 2021 749276-751417
A F F E C T E D V E H I C L E R A N G E :
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Replacement labels will be supplied free of charge. Use form JLRVINRQ, Replacement
Vehicle Identification Number (VIN) Label Request Form (published to GRP2.0),
provide all required information, and email the order per the form’s instructions.
Please enter ‘N491’ to the JLRVINRQ form by your Retailer Name
CANADA; USA
MARKET S :
SITUATION:
A potential issue has been identified on certain 2020 and 2021 Model Year Range
Rover Sport vehicles fitted with 19-inch wheels where the tire inflation pressure label
and the tire placard label states the incorrect tire pressures for the vehicle. Where the
tire inflation pressure label and the tire placard label does not include the correct tire
pressure information, the customer may inflate the tire to an incorrect pressure.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and
refrain from releasing the vehicles for new vehicle sale pending completion of the
procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
C O N D I T I O N S U M M A R Y :
P A R T S I N F O R M A T I O N
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NOTE:
The table below shows those vehicles in CANADA that have a full-size spare
wheel and the part numbers that need to be ordered.
SHORT
VIN
TIRE PLACARD (WHITE
LABEL)
TIRE PRESSURE (BLACK CERTIFICATION
LABEL)
LW704835 LK62-1A552-AB LK62-1532-JB
LW880907 LK62-1A552-AB LK62-1532-JB
NOTE:
The table below shows those vehicles in USA that have a full-size spare wheel
and the part numbers that need to be ordered.
SHORT
VIN
TIRE
PLACARD
(WHITE
LABEL)
TIRE PRESSURE
(BLACK
CERTIFICATION
LABEL)
SHORT
VIN
TIRE
PLACARD
(WHITE
LABEL)
TIRE PRESSURE
(BLACK
CERTIFICATION
LABEL)
LW705864 LK62-
1A552-AB
LK62-1532-DB LW735915 LK62-
1A552-AB
LK62-1532-DB
LW705978 LK62-
1A552-AB
LK62-1532-DB LW739417 LK62-
1A552-AB
LK62-1532-DB
LW711184 LK62-
1A552-AB
LK62-1532-DB LW742410 LK62-
1A552-AB
LK62-1532-DB
LW712337 LK62-
1A552-AB
LK62-1532-DB LW746395 LK62-
1A552-AB
LK62-1532-DB
LW713082 LK62-
1A552-AB
LK62-1532-DB LW749926 LK62-
1A552-AB
LK62-1532-DB
LW717057 LK62-
1A552-AB
LK62-1532-DB LW750704 LK62-
1A552-AB
LK62-1532-DB
LW717693 LK62-
1A552-AB
LK62-1532-DB LW882664 LK62-
1A552-AB
LK62-1532-DB
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SHORT
VIN
TIRE
PLACARD
(WHITE
LABEL)
TIRE PRESSURE
(BLACK
CERTIFICATION
LABEL)
SHORT
VIN
TIRE
PLACARD
(WHITE
LABEL)
TIRE PRESSURE
(BLACK
CERTIFICATION
LABEL)
LW718699 LK62-
1A552-AB
LK62-1532-DB LW883341 LK62-
1A552-AB
LK62-1532-DB
LW721193 LK62-
1A552-AB
LK62-1532-DB LW883468 LK62-
1A552-AB
LK62-1532-DB
LW726272 LK62-
1A552-AB
LK62-1532-DB LW893906 LK62-
1A552-AB
LK62-1532-DB
LW727358 LK62-
1A552-AB
LK62-1532-DB LW898418 LK62-
1A552-AB
LK62-1532-DB
NOTE:
All other vehicles affected by this campaign and not listed above will have a
space-saver wheel and will need the following part numbers.
COUNTRY TIRE PLACARD (WHITE
LABEL)
TIRE PRESSURE (BLACK CERTIFICATION
LABEL)
Canada LK62-1A552-BB LK62-1532-JB
USA LK62-1A552-BB LK62-1532-DB
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
W A R R A N T Y I N F O R M A T I O N
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Warranty claims must be submitted quoting the Program Code N491 and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims should be submitted quoting program code N491 with the relevant
option code from the table below. As option codes are used there is no requirement
for you to enter SROs or parts, these are included for information only.
Warranty claims must be submitted within 30 calendar days of completion of the
repair.
PROGRAM CODE OPTION DESCRIPTION SRO TIME
N491 A Tire placard and tire pressure label – Renew 05.10.10 0.1
N491 B Tire placard and tire pressure label – Renew
Drive in/drive out
05.10.10
02.02.02
0.1
0.2
NOTE:
The option that contains the drive in/drive out allowance may only be claimed
when the vehicle has been brought back into the workshop for this action alone
to be undertaken.
Normal Warranty Policies and Procedures Apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside warranty period), a copy of the repair invoice must be
produced as proof of the repair. The retailer must directly reimburse the customer and
a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been
paid/accepted.
C U S TOME R R E I M B U R S E M E N T P R O C E S S
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Claims should be submitted quoting program code N491 and by clicking the ‘Related
Damage’ radio button on the claim submission screen. The warranty claim should be
submitted using option code X as detailed in the table shown below and entering the
cost to be reimbursed against the sundry code of ‘ZZZ999. All costs should be entered
in local currency.
PROGRAM
CODE
OPTION DESCRIPTION SRO TIME SUNDRY
ITEM CODE
VALUE
N491 X Reimbursement to
owner
N/A N/A ZZZ999 Retailer
entered
A copy of the invoice must be attached to the repair order for Warranty Audit
purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to
itemize and explain the charges.
Only vehicles eligible for Recall Action N491 are included in this process. Only one
claim per vehicle for related damages will be accepted.
NOTES:
◾ Some variation in the illustrations may occur, but the essential information is
always correct.
◾ Some components shown removed for clarity.
SERVICE INSTRUCTIONS
1. Open both left doors.
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NOTE:
The new tire placard and tire pressure label must be installed in the
same positions as the previous tire placard and tire pressure label.
Remove and discard the tire placard and tire pressure label.
◦ Clean the surrounding area.
◦ Remove the backing from the new tire placard and tire pressure
label.
◦ Install the new tire placard and tire pressure label.
2.
3. Close both left doors.
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IMPORTANT SAFETY RECALL
This notice applies to your vehicle,

October 30, 2020

Non-Compliance Recall N491: Incorrect Tire Placard and Tire Pressure Label Vehicles Affected: Land
Rover Range Rover Sport
Model Year: 2020-2021

National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-586 Dear Range Rover
Sport Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that certain Land Rover 2020-2021 model year Land Rover Range Rover Sport
vehicles fitted with19inch wheels fail to conform to Federal Motor Vehicle Safety Standard (FMVSS)
number 110 – “Tire Selection and Rims for Passenger Cars”.
Your vehicle is included in this Recall action.

What is the reason for this program?

A concern has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted
with 19inch wheels where the tire inflation pressure label and the tire placard label states the
incorrect tire pressures for the vehicle.

Where the tire inflation pressure label and the tire placard label does not include the correct
tire pressure information, the customer may inflate the tire to an incorrect pressure. Failure to
inflate tires to the correct pressure could lead to loss of vehicle stability and increase the risk
of a crash.
Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standard
(FMVSS) number 110, “Tire Selection and Rims for Passenger Cars”.

What will Land Rover and your authorized Land Rover Retailer do?

Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will replace the labels with correct ones.
There will be no charge for this repair under this program.

What should you do?

Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N491’.

Please refer to your owner handbook or the Instrument cluster display for the correct tire pressure
values for your vehicle.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
0000771
0000001

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within TEN (10) days.

How long will it take?

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time
for the service visit.

Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the return postage-paid card enclosed.

What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.

To avoid delays, please do not send the receipt to Jaguar Land Rover North America.

What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you. You may also contact us by email using
the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:

Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590

Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.

Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.

Sincerely,

Rory Beattie
Vice President Customer Service Jaguar Land Rover North America, LLC

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NON-COMPLIANCE RECALL
(NHTSA 20V-5)
NAS20.10.014 RECALL AFTERSALES BULLETIN
20 2020
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a Recall on certain 2020-2021 model year Land Rover Range Rover Sport
vehicles imported into the United States market. Information relating to this Recall will be posted on the
National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the
manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle
is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of
up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized
Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall
repair is completed.
DESCRIPTION OF DEFECT
Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS)
110 – Tire Selection and Rims forPassenger Cars.
A total of 1,087 vehicles are potentially involved in the USA and Federalized Territories.
Visit the BritishBrands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer
replace the labels with correct ones.
There will be no charge to owners for this action.
AFFECTED VEHICLE RANGE
New Range Rover  (with 1” wheels)
Model Year: …………….. 2020
VIN: ……………………………
USA
NOTE: this bulletin updates NAS20.10.007
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of  1, 2020.
ACTION TO BE TAKEN
Check Jaguar Land Rover claims submission system to ensure that the vehicle is affected by this Program prior to
undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired
before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this
recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the
applicable customers.
lacard and Tire PSetting
Label
PARTS INFORMATION
Replacement labels will be supplied free of charge. Use form JLRVINRQ, Replacement Vehicle Identification Number
(VIN) Label Request Form (published to GRP2.0), provide all required information and email the order per the form’s
instructions. Please enter ‘N491’ to the JLRVINRQ form by your Retailer.

PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N491 A
N491 B
02.02.02
0.
0.2
Normal Warranty policies and procedures apply.
WARRANTY
IMPORTANT SAFETY RECALL
November 00, 2020
Non-Compliance Recall N491: Incorrect Tire Placard And Tire Pressure Label
Vehicles Affected: Land Rover Range Rover Sport
Model Year: 2020-2021
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-586
Dear Range Rover Sport Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover
has decided that certain Land Rover 2020-2021 model year Land Rover Range Rover Sport vehicles fitted
with19inch wheels fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 110-
“Tire Selection and Rims for Passenger Cars”.
What is the reason for this program?
A concern has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with
19inch wheels where the tire inflation pressure label and the tire placard label states the incorrect tire
pressures for the vehicle.
10Tire Selection and Rims for Passenger Cars).
What will Land Rover and your authorized Land Rover Retailer do?
replace the labels with correct ones.
What should you do?
‘N491’.
Attention Leasing Agencies:
SAMPLE OWNER LETTER: NON-COMPLIANCE RECALL N4􀁻1 -USA
Where the tire inflation pressure label and the tire placard label does not include the correct tire pressure
information, the customer may inflate the tire to an incorrect pressure. Failure to inflate tires to the correct
pressure could lead to loss of vehicle stability and increase the risk of a crash.
Please refer to your owner handbook or the Instrument cluster display for the correct tire pressure values
for your vehicle.
Moved or no longer own this Land Rover vehicle?
What should you do if you have further questions?
I [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
https://www.safercar.gov.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to
qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
How long will it take?

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