December 17, 2020 NHTSA CAMPAIGN NUMBER: 20V793000
Second-Row Seat Belt May Malfunction/FMVSS 208-209
Seat belts that do not function properly can increase the risk of injury during a crash.
NHTSA Campaign Number: 20V793
Manufacturer Jaguar
Land Rover North America, LLC
Components SEAT BELTS
Potential Number of Units Affected 13
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles equipped with a replacement part for the second-row seat belt assembly. These seat belt assemblies may not function properly in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standards (FMVSS) numbers 208, “Occupant Crash Protection” and 209, “Seat Belt Assemblies.”
Remedy
Land Rover will notify owners, and dealers will inspect the right and/or left-side outer second-row seat belt assemblies and replace them as necessary, free of charge. The recall began February 25, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N523.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the Affected Vehicle Range which have received an in-service replacement of the second row left and/or right seatbelt assembly.
AFFECTED VEHICLE RANGE
A total of 13 vehicles are potentially involved in the USA and Federalized Territories.
Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZM2GX3LH001474-SALZP2FX1LH075808
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Passengers occupying the second row seats would not, in the event of a vehicle crash, be fully protected and may suffer injuries worse than expected.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer, who will inspect the second row left and right seatbelt assemblies. If necessary, the retailer will replace the second row left and/or right seatbelt assembly with the correct specification. There will be no charge to owners for this action under this Program.
OWNER NOTIFICATION
Owners will have received an interim letter (sample attached) by February 12, 2021, notifying them of this Recall. They will then receive a second notification by February 28, 2021, asking them to contact an authorized Land Rover retailer, who will inspect the second row left and right seatbelt assemblies. If necessary, the retailer will replace the second row left and/or right seatbelt assembly with the correct specification. There will be no charge to owners for this action under this Program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N523NAS, SAFETY RECALL: Aftermarket Seatbelts Incorrect Service Part Number, for detailed repair instructions.
TECHNICAL Q & A: SAFETY RECALL N523
Main Message: Due to an aftermarket part number cross referencing error, second row seatbelt retractors manufactured to an incorrect specification may have been installed to the vehicle. If these incorrectly identified parts are installed to vehicles, the seatbelt may not function correctly as intended for market requirements. Vehicles without these features installed for certain markets do not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) numbers 208, ‘Occupant Crash Protection’, and 209, ‘Seatbelt Assemblies’.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Vehicles without these features installed for certain markets do not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) numbers 208, ‘Occupant Crash Protection’, and 209, ‘Seatbelt Assemblies’.
Q3 Can you tell me more about what is wrong with the vehicles?
Passengers occupying the second row seats would not, in the event of a significant vehicle collision, be fully restrained and may experience more severe injuries.
Q4 How would the customer become aware of potentially having this concern?
The customer will have had the second row seatbelt renewed with a service assembly after a collision or other incident requiring seatbelt renewal.
Q5 Does this concern affect vehicle safety?
Yes, we consider this a failure to meet the requirements of FMVSS 208 and209 regarding occupant protection in the event of a collision and has issued a voluntary safety recall for the affected vehicles
Q6 Has Jaguar Land Rover Limited received many complaints?
No.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
An investigation was opened following receipt of a letter from the seatbelt supplier who informed Jaguar Land Rover that incorrect parts had been supplied to the market for vehicles that require a replacement second row seatbelt assembly.
Q9 How long has Jaguar Land Rover known about this problem?
The issue was opened on November 3, 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
This issue affects only aftermarket seatbelt service assemblies and does not affect seatbelts installed in the assembly plants.
Q12 What will an authorized Land Rover retailer do to the vehicles?
An authorized Land Rover retailer will renew the second row seatbelt assemblies with the correct specification parts.
Q13 Which vehicles are affected by this recall?
Certain 2020 model year Land Rover Range Rover Evoque vehicles, manufactured January 17-December 19, 2019, are affected: SALZM2GX3LH001474-SALZP2FX1LH075808
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than one (1) hour. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
SUBJECT/CONCERN:
SAFETY RECALL: Aftermarket Seatbelts Incorrect Service Part Number
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| New Range Rover Evoque (LZ) | 2020 | 001474-075808 |
MARKETS:
USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the Affected Vehicle Range which have received an in-service replacement of the second row seatbelt assembly.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION:
SERVICE INSPECTION:
1.
Open the rear left or right door.
Inspect the left and right (outboard) second row seatbelts. Inspect, and record on the repair order, the part number shown in the area highlighted in the illustration.
◦ If both left and right seatbelts DO show part number K8D2 611B68 AA 8PVJ, no further action is required. Close the door and release the vehicle.
◦ Any second row seatbelt, left or right, that DOES NOT show part number K8D2 611B68 AA 8PVJ will require a new seatbelt retractor; go to the Service Instruction.
SERVICE INSTRUCTION:
1.
NOTE:
Repeat for the opposite side of the vehicle if required.
Renew the second row seatbelt retractor (see TOPIx Workshop Manual section 501-20A: Removal and Installation – Second Row Seatbelt Retractor).
SEOCONTENT-START
N523NAS1
TECHNICAL BULLETIN
18 FEB 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
100-00
S E C T I O N :
SAFETY RECALL: Aftermarket Seatbelts Incorrect Service Part Number
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
New Range Rover Evoque (LZ) 2020 001474-075808
A F F E C T E D V E H I C L E R A N G E :
MARKET S :
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NOTES:
◾ Order only the expected percentage demand of parts as identified.
◾ Use the Vehicle Identification Number (VIN) and the Electronic Parts
Catalogue (EPC) to confirm part number(s) necessary to perform repairs.
DESCRIPTION PART
NUMBER
QUANTITY EXPECTED PERCENTAGE
DEMAND
Second row seatbelt
retractor
LR122836 1 100
Seatbelt anchor bolt LR067428 1 100
USA
SITUATION:
An issue has been identified on certain Land Rover vehicles within the Affected Vehicle
Range which have received an in-service replacement of the second row seatbelt
assembly.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and
refrain from releasing the vehicles for new vehicle sale pending completion of the
procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
C O N D I T I O N S U M M A R Y :
P A R T S I N F O R M A T I O N :
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DESCRIPTION PART
NUMBER
QUANTITY EXPECTED PERCENTAGE
DEMAND
Seatbelt retractor bolt LR063976 1 100
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
PART
NUMBER
QUANTITY
N523 K Inspect left and
right second row
seatbelt – No
further action
required
05.10.10 0.1 – –
W A R R A N T Y I N F O R M A T I O N :
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PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
PART
NUMBER
QUANTITY
N523 L Inspect left and
right second row
seatbelt – No
further action
required
Drive in/drive out
05.10.10
02.02.02
0.1
0.2
–
–
–
–
N523 M Inspect and renew
second row
seatbelt retractor –
Single
99.02.64 0.4
0.2
LR122836
LR067428
LR063976
1
1
1
N523 N Inspect and renew
second row
seatbelt retractor –
Single
Drive in/drive out
99.02.64
02.02.02
0.4
0.2
LR122836
LR067428
LR063976
–
1
1
1
–
N523 O Inspect and renew
second row
seatbelt retractor –
Pair
99.02.65 0.8
0.2
LR122836
LR067428
LR063976
2
2
2
N523 P Inspect and renew
second row
seatbelt retractor –
Pair
Drive in/drive out
99.02.65
02.02.02
0.8
0.2
LR122836
LR067428
LR063976
–
2
2
2
–
Normal Warranty policies and procedures apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside warranty period), a copy of the repair invoice must be
produced as proof of the repair. The retailer must directly reimburse the customer and
a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been
paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using
Sundry Code ‘ZZZ999’. All costs must be entered in local currency.
C U S T O M E R R E I M B U R S E M E N T :
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A copy of the invoice/repair order must be attached to the repair order for Warranty
Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to
itemize and explain the charges.
Only vehicles eligible for this Recall Action are included in this process. Only 1 claim
per vehicle for related damages will be accepted.
SERVICE INSPECTION:
1. Open the rear left or right door.
Inspect the left and right (outboard) second row seatbelts. Inspect, and record
on the repair order, the part number shown in the area highlighted in the
illustration.
◦ If both left and right seatbelts DO show part number K8D2 611B68
AA 8PVJ, no further action is required. Close the door and release
the vehicle.
◦ Any second row seatbelt, left or right, that DOES NOT show part
number K8D2 611B68 AA 8PVJ will require a new seatbelt
retractor; go to the Service Instruction.
2.
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SERVICE INSTRUCTI O N :
NOTE:
Repeat for the opposite side of the vehicle if required.
Renew the second row seatbelt retractor (see TOPIx Workshop Manual
section 501-20A: Removal and Installation – Second Row Seatbelt Retractor).
1.
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**************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
February 04, 2021
SAFETY RECALL N523
Vehicles Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-793
Dear Land Rover Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has determined that a defect which relates to motor vehicle safety exists in certain
2020 model year Land Rover Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
Certain Land Rover Range Rover Evoque vehicles have received an in-service replacement of the
second row seatbelt assembly that is a different specification to that intended for the vehicle.
Passengers occupying the second row seats would not, in the event of a vehicle crash, be fully
protected and may suffer injuries worse than expected.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to replace the second row
seatbelt assemblies with the correct specification part. However, we currently do not have supply
of the necessary parts to repair your vehicle. Once we receive the necessary supply, we will
contact you a second time.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
After you receive a second letter notifying you that we have the necessary parts to repair your
vehicle, please contact your preferred authorized Land Rover retailer and provide them with your
Vehicle Identification Number (VIN) and request a service date to complete the work required under
Program Code ‘N523’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within TEN (10) days.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take no longer that one (1) hour, although your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.,
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
**************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
February 25, 2021
SAFETY RECALL N523: Aftermarket Seatbelts Incorrect Service Part Number Vehicles Affected: Land
Rover Range Rover Evoque
Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-793
Dear Land Rover Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has determined that a defect which relates to motor vehicle safety exists in certain
2020 model year Land Rover Range Rover Evoque vehicles.
You should have received a letter previously advising you of this Recall and that we did not have
adequate parts to perform repairs. We now have the necessary parts in stock
Your vehicle is included in this Recall action.
What is the reason for this program?
Certain Land Rover Range Rover Evoque vehicles have received an in-service replacement of the
second- row seatbelt assembly that is a different specification to that intended for the vehicle.
Passengers occupying the second-row seats would not, in the event of a vehicle crash, be fully
protected and may suffer injuries worse than expected.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to inspect the second row left
and right seatbelt assemblies to make sure it is the correct specification. If necessary, the
retailer will replace the second row left and/or right seatbelt assembly with the correct
specification.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N523’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within TEN (10) days
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take no longer that one (1) hour, although your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.,
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
**************************************************************************************************************
SAFETY RECALL N523 (NHTSA 20V-793) –
AFTERMARKET SEATBELTS INCORRECT SERVICE
PART NUMBER
NAS21.02.008 RECALL USA AFTERSALES BULLETIN
FEBRUARY 18, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: This bulletin updates Aftersales Bulletin NAS21.01.003.
PARTS
NOTE: only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs. DESCRIPTION PART NUMBER QUANTITY EXPECTED PERCENTAGE DEMAND
Second row seatbelt retractor
LR122836
1
100 Seatbelt anchor bolt LR067428 1 100
Seatbelt retractor bolt
LR063976
1
100
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS) PART(S) QUANTITY
N523
K
Inspect left and right second row seatbelt – No further action required
05.10.01
0.1
–
– N523 L Inspect left and right second row seatbelt – No further action required Drive in/drive out 05.10.01 02.02.02 – 0.2 – – – –
N523
M
Inspect and renew second row seatbelt retractor – Single
99.02.64
0.4 0.2
LR122836 LR067428 LR063976
1 1 1 N523 N Inspect and renew second row seatbelt retractor – Single Drive in/drive out 99.02.64 02.02.02 0.4 0.2 LR122836 LR067428 LR063976 – 1 1 1 –
N523
O
Inspect and renew second row seatbelt retractor – Pair
99.02.65
0.8 0.2
LR122836 LR067428 LR063976
1 1 1 N523 P Inspect and renew second row seatbelt retractor – Pair Drive in/drive out 99.02.65 02.02.02 0.8 0.2 LR122836 LR067428 LR063976 – 1 1 1 –
Normal Warranty policies and procedures apply.
CUSTOMER REIMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost by using the related damage procedure.
Claims for related damages can only be made once the Recall claim has been paid and accepted. Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting the Program Code and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
SAMPLE OWNER LETTER II: SAFETY RECALL N523
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALZXXXXXLHXXXXXX
February 2021
SAFETY RECALL N523
Vehicle Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-793
Dear Land Rover Range Rover Evoque Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has determined that a defect which relates to motor vehicle safety exists in certain 2020 model year Land Rover Range Rover Evoque vehicles.
You should have received a letter previously advising you of this Recall and that we did not have adequate parts to perform repairs. We now have the necessary parts in stock.
Your vehicle is included in this Recall action.
What is the reason for this program?
Certain Land Rover Range Rover Evoque vehicles have received an in-service replacement of a second row left and/or right seatbelt assembly that is a different specification to that intended for the vehicle. Passengers occupying the second row seats would not, in the event of a vehicle crash, be fully protected and may suffer injuries worse than expected.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to inspect the second row left and right seatbelt assemblies to make sure it is the correct specification. If necessary, the retailer will replace the second row left and/or right seatbelt assembly with the correct specification.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N523’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take? second letter
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
second letter
SAMPLE OWNER LETTER: SAFETY RECALL N523
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALZXXXXXLHXXXXXX
February 2021
SAFETY RECALL N523
Vehicle Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-793
Dear Land Rover Range Rover Evoque Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has determined that a defect which relates to motor vehicle safety exists in certain 2020 model year Land Rover Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
Certain Land Rover Range Rover Evoque vehicles have received an in-service replacement of the second row seatbelt assembly that is a different specification to that intended for the vehicle. Passengers occupying the second row seats would not, in the event of a vehicle crash, be fully protected and may suffer injuries worse than expected.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to replace, the second row seatbelt assemblies with the correct specification part. However, we currently do not have supply of the necessary parts to repair your vehicle. Once we receive the necessary supply, we will contact you a second time.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
After you receive a second letter notifying you that we have the necessary parts to repair your vehicle, please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N523’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days. interim letter
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
interim letter
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
14 Associated Documents
Recall Acknowledgement
RCAK-20V793-9033.pdf 288.573KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V793-1284.pdf 330.575KB
Noncompliance Notice 573 Report
RCLRPT-20V793-6887.PDF 215.074KB
Recall 573 Report – Amendment 1
RCLRPT-20V793-3716.PDF 215.162KB
Manufacturer Notices(to Dealers,etc) – SAFETY RECALL N523 (NHTSA 20V-793) – AFTERMARKET SEATBELTS INCORRECT SERVICE PART NUMBER
RCMN-20V793-1043.pdf 368.739KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N523 RECALL 20MY EV0QUE – 2ND ROW SEAT BELTS
RMISC-20V793-9082.pdf 60.259KB
Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N523 (NHTSA 20V-793)
RCMN-20V793-6131.pdf 138.795KB
Remedy Instructions and TSB
RCRIT-20V793-7218.pdf 168.164KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V793-3490.pdf 330.69KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS RECALL UPDATE
RMISC-20V793-9354.pdf 57.742KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N523 RECALL 20MY EVOQUE – 2ND ROW SEAT BELTS
RMISC-20V793-8379.pdf 55.647KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N523 RECALL 20MY EVOQUE 2nd ROW SEAT BELTS
RMISC-20V793-2879.pdf 67.677KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V793-5506.PDF 211.149KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V793-6483.PDF 211.254KB
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