N768 Third-Row Child Seat May Have Reduced Strength – 2023 Land Rover Defender

SEOCONTENT-START

C U S T O M 23 E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUS T O M E R S E R V I C E
N 7 6 8 – I N C O R R E C T L Y F I T T E D L O C K I N G M E C H A N I S M O N T H I R D R OW S E A T F R A M E
SAFETY RECALL N768 INCORRECTLY FITTED LOCKING MECHANISM ON THIRD ROW SEAT FRAME
AFFECTED MODELS 23MY Defender 130 ONLY
VOLUME AFFECTED US 812 CAN 82
REPAIR
A concern has been identified on a number of 2023 model year Land Rover
Defender 130 vehicles with third-row seats, where an incorrect specification seat
back latch component may have been installed on the third-row seat frame.
Retailers will be required to replace the seat frame and associated components.
REPAIR TIME Inspection time 0.1 hrs + DIDO. Repair time is TBA.
CAMPAIGN LAUNCH Retailers were notified on March 16th, 2023 and an inspection procedure was
published March 28th, 2023. Repair Bulletin timing is TBA, pending parts supply.
Notes
Failure rate is estimated to be 2%. All unsold vehicles must be held and cannot be
sold until inspected. 49 unsold vehicles as of March 29th, 2023
Vehicles passing inspection may proceed to sale and those that fail inspection must
continue to be held pending repair.
All customers will be notified by mail and asked to contact their retailer for a
service appointment.

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C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T 31
CUS T O M E R S E R V I C E
RE C A L L N 7 8 9 a n d N 7 6 8
SAFETY RECALL N789 – SECOND ROW SEAT ARMREST STOWAGE COMPARTMENT LATCH
AFFECTED MODELS 22-23MY Range Rover
23MY Range Rover Sport
VOLUME AFFECTED US 12587 CAN 832
REPAIR
A concern has been identified where the second-row seat
armrest stowage compartment latch may fail. Retailers are to
replace the latch with a new service part.
REPAIR TIME TBA
CAMPAIGN LAUNCH
Retailer Notification: May 18th, 2023
Parts are being procured and expected to be available by July
24th, 2023
Notes Owners will be notified via mail on June 30th, 2023
SAFETY RECALL N768 INCORRECTLY FITTED LOCKING MECHANISM ON THIRD ROW SEAT FRAME
AFFECTED MODELS 23MY Defender 130 ONLY
VOLUME AFFECTED US 812 CAN 82
REPAIR
A concern has been identified on a number of 2023 model year
Land Rover Defender 130 vehicles with third-row seats, where
an incorrect specification seat back latch component may have
been installed on the third-row seat frame. Retailers will be
required to replace the seat frame and associated components.
REPAIR TIME 0.1 to 2.9 + DIDO
CAMPAIGN LAUNCH
Retailers were notified on March 16th, 2023, and an inspection
procedure was published March 28th, 2023.
Recall repair launched on June 1st, 2023
Notes
Failure rate is estimated to be 2%. All unsold vehicles must be
held and cannot be sold until inspected or repaired. 7 open
unsold vehicles as of June 5th, 2023
All customers will be notified by mail and asked to contact their
retailer for a service appointment.

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14 C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUSTOME R S E R V ICE
S A F E T Y R E C A L L N 7 6 8 – I N COR R E C T L Y F I T T E D L O C K I NG ME C HANI SM O N 3 R D R OW S E A T F R AME
SAFETY RECALL N768 INCORRECTLY FITTED LOCKING MECHANISM ON THIRD ROW SEAT FRAME
AFFECTED MODELS 23MY Defender 130 ONLY
VOLUME AFFECTED USA 812 CAN 82
REPAIR
A concern has been identified on a number of 2023 model year Land Rover
Defender 130 vehicles with third-row seats, where an incorrect specification seat
back latch component may have been installed on the third-row seat frame.
Retailers will be required to replace the seat frame and associated components.
REPAIR TIME Inspection time 0.1 hrs. Repair time is 2.9 hrs + DIDO.
CAMPAIGN LAUNCH
Inspection procedure was published March 28th, 2023.
Repair Bulletin is expected on May 22nd, 2023, when required parts are expected to
be available.
Notes
Failure rate is estimated to be 1.5%. All unsold vehicles must be held and cannot be
sold until inspected. Vehicles passing inspection may proceed to sale and those that
fail inspection must continue to be held pending repair.
All customers will be notified by mail and asked to contact their retailer for a
service appointment.

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17 C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUSTOME R S E R V ICE
S A F E T Y R E C A L L N 7 6 8 – I N COR R E C T L Y F I T T E D L O C K I NG ME C HANI SM O N 3 R D R OW S E A T F R AME
SAFETY RECALL N768 INCORRECTLY FITTED LOCKING MECHANISM ON THIRD ROW SEAT FRAME
AFFECTED MODELS 23MY Defender 130 ONLY
VOLUME AFFECTED US 812 CAN 82
REPAIR
A concern has been identified on a number of 2023 model year Land Rover
Defender 130 vehicles with third-row seats, where an incorrect specification seat
back latch component may have been installed on the third-row seat frame.
Retailers will be required to replace the seat frame and associated components.
REPAIR TIME Inspection time 0.1 hrs. + DIDO. Repair time is TBA.
CAMPAIGN LAUNCH Retailers were notified on March 16th, 2023, and an inspection procedure was
published March 28th, 2023. Repair Bulletin timing is TBA, pending parts supply.
Notes
Failure rate is estimated to be 2%. All unsold vehicles must be held and cannot be
sold until inspected. 45 unsold vehicles as of April 11th, 2023
Vehicles passing inspection may proceed to sale and those that fail inspection must
continue to be held pending repair.
All customers will be notified by mail and asked to contact their retailer for a
service appointment.

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SAFETY RELATED RECALL
Global Recall Action
Number:
N768v2
Changes are highlighted in blue
Subject:
Incorrectly Installed Locking Mechanism on Third RowSeat Frame
Publication No.: N768v2
Model: Defender (LE)
Model Year: 2023
Date of Issue: 01 June2023
To:
All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For theAttention of:
The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
Important:
NOTE: The information in this campaign is intended for use by professional technicians. If you are not aJLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specificvehicle.
This campaign is being re-issued to advise retailers/authorized repairers of a change to the Warrantyinformation and the Service Instruction.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified on a number of 2023 model year Defender 130 vehicles with third row seats, where an incorrectspecification seat back latch component may have been installed on the third row seat frame. An incorrect specification seat backlatch component may result in the seat back not latching properly. Where a permitted child restraint is installed with the top tethersecured, the seat structure, where the latch is not operating correctly, will compromise seat strength. In case of a frontal crash ofsufficient severity, the seat back deflects more than it should and therefore the child seat occupant is exposed to an increased risk ofinjury.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should becontacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair tobe completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. Ifyou have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The WarrantyPortal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time asthe repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should bereimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related DamageProcess. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are anyother outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to becompleted in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-137.
Transport Canada (TC) reference number: 2023-109.
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehiclesmust be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic SafetyAdministration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2023 model year Defender
vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on theNHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within areasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. UnitedStates Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle isdelivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in amaximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for arelated series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States andFederalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the SafetyRecall repair is completed.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator andloaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who chooseto proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recallnotice to the applicable customers.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
SERVICE INSTRUCTION – N768V2
PARTS
The parts below should be ordered through
Jaguar Land Rover (JLR)
in the normal manner.
Description
Part Number
Qty.
% Of vehicles requiring this part*
Third row seat frame
LR163583
1
1.5
Third row seat carpet – Left and right – Vehicles with ebony interior
LR163543
2
1.5
Third row seat carpet – Center – Vehicles with ebony interior
LR163545
1
1.5
Third row seat carpet – Left and right – Vehicles with light oyster/ lunar interior
LR163542
2
1.5
Third row seat carpet – Center – Vehicles with light oyster/ lunar interior
LR163544
1
1.5
Head restraint guide bezel (non locking type) – Vehicles with ebony interior
LR122993
3
1.5
Head restraint guide bezel (non locking type) – Vehicles with light oyster/ lunar interior
LR131791
3
1.5
Head restraint guide bezel (locking type) – Vehicles with ebony interior
LR154499
3
1.5
Head restraint guide bezel (locking type) – Vehicles with light oyster/ lunar interior
LR154498
3
1.5
Plastic trim clips
LR033144
8
1.5
*When ordering parts, order no more than the expected percentage failure rate of parts identified.
SROs
Description
SRO
Time
Third row seats – Inspection – No further action
05.10.10
0.1
Third row seats – Inspection – Third row seat frame – Renew
78.85.15
2.9
Drive in/drive out
02.02.02
0.2
NOTES:
NAS ONLY – Time for disabling and enabling transit mode is embedded within the SROs.
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken asguidance only. Always refer to TOPIx to obtain the latest repair time.
Warranty Information
Warranty claims should be submitted quoting program code N768 with the relevant option code from the table below. As option codes are used there isno requirement for you to enter SROs or parts, these are included for information only.
ProgramCode
Option
Description
SRO
Time
Part No.
Qty.
N768
A
Third row seats – Inspection – No further action
05.10.10
0.1
N/A
N/A
N768
B
Third row seats – Inspection – No further action
Drive in/drive out
05.10.10
02.02.02
0.1
0.2
N/A
N/A
N768
C
Third row seats – Inspection – Third row seat frame – Renew – Vehicles with ebony interior
78.85.15
2.9
LR163583
LR163543
LR163545
LR122993
LR154499
LR033144
1
2
1
3
3
8
N768
D
Third row seats – Inspection – Third row seat frame – Renew – Vehicles with ebony interior
Drive in/drive out
78.85.15
02.02.02
2.9
0.2
LR163583
LR163543
LR163545
LR122993
1
2
1
3
ProgramCode
Option
Description
SRO
Time
Part No.
Qty.
LR154499
LR033144
3
8
N768
E
Third row seats – Inspection – Third row seat frame – Renew – Vehicles with light oyster/lunar interior
78.85.15
2.9
LR163583
LR163542
LR163544
LR131791
LR154498
LR033144
1
2
1
3
3
8
N768
F
Third row seats – Inspection – Third row seat frame – Renew – Vehicles with light oyster/lunar interior
Drive in/drive out
78.85.15
02.02.02
2.9
0.2
LR163583
LR163542
LR163544
LR131791
LR154498
LR033144
1
2
1
3
3
8
NOTES:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into theworkshop for this action alone to be undertaken.
NAS ONLY – Time for disabling and enabling transit mode is embedded within the SROs.
Warranty claims should be submitted in accordance with the current
JLR
Global Warranty Manual, and its amendments, unless stated otherwise in thisbulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be foundin TOPIx (in the Search box, search for ‘Related Damage Claim’ and open the related bulletin link).
Table of Contents
REMOVAL AND INSTALLATION: SERVICE INSPECTION
REMOVAL AND INSTALLATION: SERVICE INSTRUCTION
SERVICE INSPECTION
NOTES:
Some variation in the illustrations may occur, but the essential information is always correct.
Some components shown removed for clarity.
1.
Inspect the position of the third row seats. The third row seats must be in thefully folded position before continuing.

2.
Position the left third row seat as shown.

3.
Position the left third row seat into the locked position.
The seat should bemoved at a standard operating speed and not too slowly.
An audible’click’ should be heard from both the left and right side of the seat as the seatengages into the locked position.

4.
Repeat steps 2 and 3 an additional 4 times.
5.
Repeat steps 2 to 4 for the center
AND
right third row seats.
6.
If an audible ‘click’
COULD
be heard from both the left and right side of
ALL
third row seats, on
ALL
5 tests, then the vehicle has
PASSED
the inspection.Release the vehicle.
If an audible ‘click’
COULD NOT
be heard from
ONE OR MORE
third rowseats, on
ANY
of the 5 tests, then the vehicle has
FAILED
the inspection.Continue to the
Service Instruction
.
SERVICE INSTRUCTION
1.
NOTES:
Only third row seat frames that failed the inspection shouldbe renewed.
When reinstalling the seatbelt buckle assemblies, Loctite™243 thread lock (or equivalent) must be applied to the boltthreads before installation.
Renew the third row seat frame (see TOPIx Workshop Manual section 501-10C: Seating – Third Row Seats – Third Row Seat Frame – 130).
SAMPLE CUSTOMER LETTER – FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N768
Date: month/year
SAFETY RELATED RECALL – 2023 Model Year Defender – Incorrectly Installed Locking Mechanism onThird Row Seat Frame
Dear
Jaguar Land Rover (JLR)
Limited would like to advise you that during ongoing quality assessment of our product it has been identifiedthat a possible safety related problem may occur on certain Land Rover vehicles within a specific production range. Please read theinformation below, this will explain the actions that we intend to take and what you will need to do.
Why are we contacting you?
A concern has been identified on a number of 2023 model year Defender 130 vehicles with third-row seats, where an incorrectspecification seat back latch component may have been installed on the third-row seat frame. An incorrect specification seat back latchcomponent may result in the seat back not latching properly. Where a permitted child restraint is installed with the top tether secured, theseat structure, where the latch is not operating correctly, will compromise seat strength. In case of a frontal crash of sufficient severity, theseat back deflects more than it should and therefore the child seat occupant is exposed to an increased risk of injury.
Customers are advised to contact a
JLR
retailer/authorized repairer should they have any concerns regarding their vehicle. Until suchtime as the recall is completed, customers should use the installed third-row vehicle seatbelt to secure children in the third row seats.
What will your Land Rover retailer/authorized repairer do?
At your visit, your preferred Land Rover retailer/authorized repairer will check the third row seat back latch operation. Where the seatlatches operate correctly, no further action is required. Where a latch does not operate properly, the seat frame and associatedcomponents will be replaced.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Yourretailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need toprovide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle.
The program code for the action.
If you do not have a retailer/authorized repairer, please access
www.landrover.co.uk
or
www.landrover.com
for contact details.
If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip toJaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance orcontact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities willclosely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you,in advance, for your co-operation.
Yours sincerely
Head of Business
Technical Questions And Answers
FOR USE ON ENQUIRY
Jaguar Land Rover N768
2023 model year Defender 130 vehicles with third row seats, where anincorrect specification seat back latch component may have beeninstalled on the third row seat frame.
A concern has been identified on a number of 2023 model year Defender 130 vehicles with third-row seats, where an incorrectspecification seat back latch component may have been installed on the third row seat frame.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the
Jaguar Land Rover (JLR)
Corporate Affairs office.
Question 2
Why is
JLR
recalling certain Defender models?
Answer
JLR
is conducting a voluntary safety recall involving certain 2023 model year Defender 130 vehicles where an incorrect specificationseat back latch component may have been installed on the third row seat frame.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
An incorrect specification seat back latch component may result in the seat back not latching properly. Where a permitted childrestraint is installed with the top tether secured, the seat structure, where the latch is not operating correctly, will compromise seatstrength. In case of a frontal crash of sufficient severity, the seat back deflects more than it should and therefore the child seatoccupant is exposed to an increased risk of injury.
Question 4
How would the customer become aware of potentially having this concern?
Answer
The third row seat squab may not latch on one side. The seat should click on both sides when locked in the correct seating position.
Question 5
Does this concern affect vehicle safety?
Answer
JLR
has determined this concern represents an unreasonable risk to safety.
Question 6
Has
JLR
received many complaints?
Answer
There are no warranty claims or field reports related to this matter prior to the
Update Prior to Sale (UPS)
.
Question 7
Have there been any accidents or injuries or fires?
Answer
There have been no reported accidents, injuries or fires as a result of this concern
Question 8
How was the condition discovered?
Answer
JLR
was notified by the retailer of the third row seat that a concern with the function of the seat back latch had been discovered.
Question 9
How long has
JLR
known about this problem?
Answer
JLR
was notified by the retailer in October 2022.
Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered forthe passengers’ safety? What type of measures are you planning to take?
Answer
JLR
has no concerns with the overall reliability of the vehicle.
JLR
carefully monitors field data to make sure that any matters relatingto safety and compliance are rigorously investigated.
Question 11
What has
JLR
done in production?
Answer
The producer has corrected the production process, all components manufactured after 23/11/2022 do not contain this defect.
Question 12
What will Authorized Repairers do to the vehicles?
Answer
Owners will be notified and instructed to take their vehicle to a retailer/authorized repairer. The third row seat back latch operation willbe checked. Where the seat latches operate correctly, no further action is required. Where a latch does not operate properly, the seatframe and associated components will be replaced.
There will be no charge to owners for this repair.
Question 13
Which vehicles are affected by this recall?
Answer
Certain 2023 model year Defender 130 vehicles within the
Vehicle Identification Number (VIN)
range – SALEA8AW9P2081477 toSALEA8AW0P2185095.
Question 14
Are other
JLR
models affected by these actions?
Answer
No other models are known to be affected by this condition.
Question 15
Are parts available to rework vehicles?
Answer
Parts are available for
JLR
retailers/authorized repairers to conduct this repair.
Question 16
How much will the recall cost
JLR
?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
How do I know if my Defender vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a
JLR
retailer/authorized repairer for thework to be completed. Customers in the US, Brazil and Australia can check if their vehicle is eligible for a safety recall at the LandRover brand web site. Other countries, customers can also use the Recall Search athttps://topix.jaguar.jlrext.com/topix/vehicle/lookupForm
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The work will be completed out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expectedto take no longer than 3 hours to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required forlonger.
Question 19
Can I continue to drive my Defender vehicle safely until it has been recalled?
Answer
Customers are advised to contact a
JLR
retailer/authorized repairer should they have any concerns regarding their vehicle. Until suchtime as the recall is completed, customers should use the installed third row vehicle seatbelt to secure children in the third row seats.
Note:
Please make sure that any press enquiries are referred to the
JLR
Corporate Affairs office.

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April 24, 2023 SAFETY RECALL N768: Incorrectly installed Locking Mechanism on Third Row Seat Frame Vehicles Affected: Land Rover Defender
Model Year: 2023 National Highway Traffic Safety Administration (NHTSA) Recall Number: 23V-137 Dear Land Rover Defender Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2023 Model Year Land Rover Defender 130 vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
The incorrect seatback latch component may have been installed on the third-row seat frame and may not operate properly. When the seatback latch operates incorrectly during a crash, the vehicle seat may deflect more than designed allowing increased movement of a child seat installed with a top tether. Increased movement of a child seat may not properly restrain the child seat occupant during a crash, increasing the risk of injury.
Are there any precautions that may be taken to minimize the safety risk until the corrective measures are implemented?
To reduce the safety risk, Land Rover recommends not to use a child restraint seat that requires a top-tether in the third-row seat until the recall repairs have been completed.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover will inspect the third-row seatback latch operation. Where the seatback latches operate correctly, no further action is required. Where the seatback latches operate incorrectly, the seat frame and associated components will be replaced, as necessary. There will be no charge to owners for this repair.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N768’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. To qualify for a refund, during the recall repair service appointment, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover NA LLC.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
IMPORTANT SAFETY RECALL
notice applies to your vehicle,
0000682
0000001 ow long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 15 minutes to inspect the third-row seat latch operation.
If your seat fails inspection, the replacement seat frame repair will take approximately 3 hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Please be aware that at the present time, the replacement seat frames are not available. If required, please discuss your alternative transportation requirements with your dealer. Moved or no longer own this Land Rover vehicle? If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
http://www.safercar.gov. Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese
Director, Technical
Customer Service

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16/03/2023, 13:37 Incorrectly Installed Locking Mechanism on Third Row Seat Frame
https://www.odyssey.jlrint.com/odyssey/WorkflowHtmlComposition.do?wid=1616168234182 1/1
ADMINISTRATION BULLETIN – SAFETYRELATED RECALL
Global RecallAction
Number:
N768
Subject:
Incorrectly Installed Locking Mechanism on Third RowSeat Frame
Publication No.: N768
Model: Defender (LE)
Model Year: 2023
Date of Issue: 16 March2023
To:
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.
For the Attention of:
The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-137
Transport Canada (TC) reference number: 2023-109
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehiclesmust be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic SafetyAdministration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2023 model Year Defendervehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSAand TC websites.
This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any newaffected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of thisrequirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of$26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A concern has been identified on a number of 2023 model year Land Rover Defender 130 vehicles with third-row seats, where anincorrect specification seat back latch component may have been installed on the third-row seat frame. An incorrect specification seatback latch component may result in the seat back not latching properly. Where a permitted child restraint is installed with the toplanyard secured, the seat structure, where the latch is not operating correctly, will compromise seat strength. In case of a frontalcrash of sufficient severity, the seat back deflects more than it should and therefore the child seat occupant is exposed to anincreased risk of injury.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 28th April 2023.
ACTION TO BE TAKEN
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The WarrantyPortal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasingthe vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should beupdated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles arerepaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed againstthis recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repaircampaign will be published when all repair procedures and all required parts and/or software are available. This is expected to becompleted by TBD.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time asthe repair has been successfully completed.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-137
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAR 02, 2023 NHTSA Recall No. : 23V-137 Manufacturer Recall No. : N768 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 812 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2023-2023 LAND ROVER DEFENDER 130
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2023MY Land Rover Defender 130 vehicles with third-row seats built built at the Nitra Vehicle Assembly Plant from July 11, 2022 – October 6, 2022. 812 vehicles in the United States and Federalized Territories. The basis for the recall population has been established from the start of production of the model affected, up to the point the supplier confirmed seats with the correct seat back latches were being supplied.
Production Dates : JUL 11, 2022 – OCT 06, 2022
VIN Range 1 : Begin : SALEVFEU0P2141843 End : SALE2FEU3P2160184 Not sequential Description of Defect :
Description of the Defect : A concern has been identified on a number of 2023MY Land Rover Defender 130 vehicles with third-row seats, where an incorrect seat back latch component may have been installed on the third-row seat frame.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An incorrect specification seat back latch component may result in the seat
back not latching properly. Where a permitted child restraint is installed with the top tether secured, the seat structure, where the latch is not operating correctly, will compromise seat strength. In case of a frontal crash of sufficient severity, the seat back deflects more than it should and therefore the child seat occupant is exposed to an increased risk of injury. Description of the Cause : NR Part 573 Safety Recall Report 23V-137 Page 2 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Rear Seat Base (third row) Component Description : Rear Seat Base (third row) Component Part Number : N8B2-613A10-AF Supplier Identification : Component Manufacturer
Name : TS Tech KFT Address : Iparos u. 2
Százhalombatta Foreign States 2440
Country : Hungary Chronology :
In October 2022, Jaguar Land Rover (JLR) was notified by the supplier of the third-row seat that a concern with the function of the seat back latch had been discovered. This issue was reported through JLRs critical concerns reporting process. A Product Safety and Compliance Committee (PSCC) investigation was opened on November 16, 2022. The PSCC requested that an Update Prior to Sale (UPS) be issued to contain vehicles that had not yet entered into commerce. Vehicles within this UPS were inspected, and where third-row seat back latch operation was found to be not OK, vehicles were held pending further instruction. The PSCC also requested the JLR Supplier Technical Assistance Team (STA) to fully define the scope of this issue. They reported their initial findings to the PSCC on November 30, 2022. Through December 2022 and January 2023 reviews of vehicle disposition and scope were completed. The results of the UPS were reviewed during this period, to help better understand the scope and nature of this issue. At the PSCC of February 21, 2023, the scope of the issue was discussed, the effect on vehicle operation was reviewed and it was agreed that the issue be progressed to the Recall Determination Committee (RDC) for consideration. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-137
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
The RDC reviewed the issue on February 23, 2023, and concluded that this issue represents an unreasonable risk to safety, and a voluntary safety recall should be conducted. There have been no reported accidents, injuries or fires as a result of this concern. There are no warranty claims or field reports related to this matter prior to the UPS.
Description of Remedy :
Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an
authorized repairer. The third-row seat back latch operation will be checked. Where the seat latches operate correctly, no further action is required. Where a latch does not operate properly, the seat frame and associated components will be replaced. There will be no charge to owners for this repair. The affected vehicles will be covered under Jaguar Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre- notice remedies is not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on March 16, 2023. Distribution of
owner notification letters will occur on or before April 28, 2023.
Planned Dealer Notification Date : MAR 16, 2023 – MAR 16, 2023
Planned Owner Notification Date : APR 28, 2023 – APR 28, 2023
* NR – Not Reported

SEOCONTENT-END