NHTSA Campaign Number: 18V625
Manufacturer Jaguar
Land Rover North America, LLC
Components FORWARD COLLISION AVOIDANCE
Potential Number of Units Affected 86
Autonomous Emergency Braking System Failure
If the AEB does not intervene when needed, without warning, there would be an increased risk of a crash.
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover, Land Rover Range Rover Sport and Land Rover Discovery vehicles. The Autonomous Emergency Braking (AEB) system may be disabled without warning the driver that the system is not functional.
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin November 9, 2018. Owners may contact Land Rover customer service at 1-800-637-6837, Option 9. Land Rover’s number for this recall is N227.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
SAFETY RECALL N227 (NHTSA 18V-625): AUTONOMOUS EMERGENCY BRAKING (AEB) NOT AVAILABLE
| NAS18.10.001 | WORKSHOP | USA |
AFTERSALES BULLETIN
OCTOBER 1, 2018
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Safety Recall on certain 2018 model year Land Rover Discovery, Range Rover Sport, and Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000.00 per vehicle.
This Recall Service Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF ISSUE
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the Autonomous Emergency Braking (AEB) feature will not be available. A warning message will not be displayed on the Instrument Cluster (IC) to inform the driver AEB is unavailable.
AFFECTED VEHICLE RANGE
Discovery (L462)
Model Year: …………….. 2018
VIN: …………………………… SALRT2RK9JA047661-SALRG2RV0JA060863
Range Rover Sport (L494)
Model Year: …………….. 2018
VIN: …………………………… SALWR2RE1JA181785-SALWZ2SE1JA199732
……………………………………. SALWV2SV9JA400143-SALWV2SV1JA401450
……………………………………. SALWR2RK5JA695628-SALWV2SV1JA699403
……………………………………. SALWR2RE4JA802369-SALWV2RE2JA802799
Range Rover (L405)
Model Year: …………….. 2018
VIN: …………………………… SALGS2RE2JA380417- SALGS2RE0JA399323
……………………………………. SALGS2SV9JA501048 SALGS2RE9JA502402
A total of 86 vehicles are potentially affected in the USA and Federalized Territories. Visit the Land Rover InfoTrail website for a list of affected unsold vehicles (as of October 1, 2018).
EFFECT ON VEHICLE OPERATION
In the event of a situation where AEB would normally activate to avoid or reduce the severity of an accident, the system will not activate as designed, increasing the risk of an accident.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will update the Image Processing Module A (IPMA) software to the latest level.
There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of November 11, 2018.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N227NAS, SAFETY RECALL: Autonomous Emergency Braking (AEB) Not Available, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIX to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS / SUNDRY CODE | QTY. / VALUE |
| N227 | B | Image Processing Module A – Update ECU | 86.54.89.40 | 1.0 | – | – |
| N227 | C | Image Processing Module A –
Update ECU Drive in/drive out | 86.54.89.40
02.02.02 | 1.0
0.20 | –
– | –
– |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: SAFETY RECALL N227
Main Message: an issue has been identified with certain vehicles where the Autonomous Emergency Braking (AEB) feature will not be available. A warning message will not be displayed on the instrument cluster to inform the driver AEB is unavailable.
| Q1 | Who do I contact if a member of the press contacts me about this recall? | |||
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:.
| |||
| Q2 | Why is Jaguar Land Rover recalling certain Land Rover vehicles? | |||
| A | Vehicles in this condition may pose an elevated risk to the safety of the vehicle occupants or other road users. | |||
| Q3 | Can you tell me more about what is wrong with the vehicles? | |||
| A | Engineering research showed after an in-service upgrade to certain software, the AEB was switched off and would not therefore continue to operate correctly on certain 2018MY vehicles. Engineering identified that a Field Service Action (FSA) released to the market altered default setting for AEB and prevented it from being turned on. | |||
| Q4 | How would the customer become aware of potentially having this concern? | |||
| A | There are no warnings that AEB is switched off however, the Driver may attempt to enable the AEB feature manually in the instrument cluster menu function and notice the AEB feature will immediately deselect, denoting the feature has been automatically disabled. | |||
| Q5 | Does this concern affect vehicle safety? | |||
| A | Jaguar Land Rover is conducting this as this as a safety recall due to the elevated safety risk. | |||
| Q6 | Has Jaguar Land Rover Limited received many complaints? | |||
| A | Yes. There have been a number of reports of this issue. | |||
| Q7 | Have there been any accidents or injuries? | |||
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue. | |||
| Q8 | How was the condition discovered? | |||
| A | This issue was reported to Jaguar Land Rover via retailer reports. | |||
| Q9 | How long has Jaguar Land Rover known about this problem? | |||
| A | Investigation into this issue started in late May 2018. | |||
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? | |||
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated. | |||
| Q11 | What has Jaguar Land Rover done in production? | |||
| A | This condition arose solely through an in-service software upgrade; no changes in vehicle production were required. | |||
| Q12 | What will an authorized Land Rover retailer do to the vehicles? | |||
| A | Authorized Land Rover retailers will update the Image Processing Module A (IPMA) software to the latest level. | |||
| Q13 | Which vehicles are affected by this recall? | |||
| A | The following Land Rover vehicles manufactured from November 13, 2017 to April 17, 2018, are affected:
| |||
| Q14 | Are other Jaguar Land Rover models affected by these actions? | |||
| A | No other models, other than those listed on this document, are known to be affected by this condition. | |||
| Q15 | Are parts and/or software available to rework vehicles? | |||
| A | Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair. | |||
| Q16 | How much will the recall cost Jaguar Land Rover? | |||
| A | Cost was not a factor in deciding to recall these vehicles. | |||
| Q17 | How do I know if my vehicle is affected? | |||
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out. | |||
| Q18 | How long does it take for the vehicle to be inspected and repaired? | |||
| A | The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than one (1) hour. Due to retailer schedules, vehicles may be required for longer. | |||
| Q19 | Can I continue to drive my vehicle safely until it has been recalled? | |||
| A | Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles. |
| 10/5/2018 | N227NAS1 – SAFETY RECALL: Autonomous Emergency Braking (AEB) Not Available | TOPIx |
N227NAS1
TECHNICAL BULLETIN
01 OCT 2018
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
206-00
SUBJECT/CONCERN:
SAFETY RECALL: Autonomous Emergency Braking (AEB) Not Available
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Discovery (LR) | 2018 | 047661-060863 |
| Range Rover Sport (LW) | 2018 | 181785-199732 |
| Range Rover Sport (LW) | 2018 | 400143-401450 |
| Range Rover Sport (LW) | 2018 | 695628-699403 |
| Range Rover Sport (LW) | 2018 | 802369-802799 |
| Range Rover (LG) | 2018 | 380417-399323 |
| Range Rover (LG) | 2018 | 501048-502402 |
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the Autonomous Emergency Braking (AEB) feature will not be available. A warning message will not be displayed on the Instrument Cluster (IC) to inform the driver AEB is unavailable.
In the event of a situation where AEB would normally activate to avoid or reduce the severity of an accident, the system will not activate as designed, increasing the risk of an accident.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic equipment with latest PATHFINDER software
WARRANTY:
| NOTE: |
| Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action. |
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PART NUMBER / SUNDRY CODE | QUANTITY / VALUE |
| N227 | B | Image Processing Module A – Update ECU | 86.54.89.40 | 1.0 | – | – |
| N227 | C | Image Processing Module A – Update ECU Drive in/drive out Drive in/drive out | 86.54.89.40 02.02.02 | 1.0 0.2 | –
– | –
– |
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE:
| CAUTIONS: |
|
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup battery.
2
| NOTE: |
| The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 190 (or later). |
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3
| NOTE: |
| The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode (if required). |
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Image Processing Module ‘A’ [IPMA].
6
Select Update ECU.
- Follow the on-screen instructions until the application finishes successfully.
7
Exit the current session.
- If required, reset the vehicle to Transit mode.
- Select the Exit icon.
8
Disconnect the diagnostic equipment and battery power supply from the vehicle.
N227NAS1
01 OCT 2018
SAFETY RECALL N227 (NHTSA 18V-625): AUTONOMOUS EMERGENCY BRAKING (AEB) NOT AVAILABLE
OCTOBER 1, 2018
Jaguar Land Rover N227
573.6 (c) (6) – Chronology of Events
Recall Acknowledgement
October 3, 2018
Reprogramming
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