May 23, 2019 NHTSA CAMPAIGN NUMBER: 19V390000
Left Hand Door May Remain Unlatched and Open
The unlatched door may open while the vehicle is in motion, increasing the risk of injury or a crash.
NHTSA Campaign Number: 19V390
Manufacturer Jaguar
Land Rover North America, LLC
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 28,671
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Range Rover and Range Rover Sport vehicles. A spring in the Keyless Vehicle Latching System (KV Latch) may get stuck, causing the left hand door to remain unlatched when the door is closed.
Remedy
Land Rover will notify owners, and dealers will update the software, and inspect the KV latches, replacing them if necessary, free of charge. The recall began December 6, 2019. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N336.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
NOTIFICATION OF SAFETY RECALL N336
| NAS19.06.008 ISSUE 2 | RECALL | USA | AFTERSALES BULLETIN FEBRUARY 12, 2020 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Safety Recall on certain 2016 model year Land Rover Range Rover Sport and Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,780.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates NAS19.06.008. This bulletin (issue 2) supersedes previous versions; changes are highlighted in blue.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where customers have reported a front and/or rear left door is unlatched when in the closed position and no indication provided of an unlatched condition. Some customers have reported that a front and/or rear door on the left-side of the vehicle has opened while the vehicle was in motion. A spring in the Keyless Vehicle Latching System (KV Latch) may jam between the outside transmission lever and chamfer bush. With the spring trapped, the latch assembly cannot return to its correct position and the latch assembly will not fully latch the door.
AFFECTED VEHICLE RANGE
Range Rover Sport (L494)
Model Year: …………….. 2016
VIN: …………………………… SALWG2VF0GA556983-SALWR2EF6GA599458
……………………………………. SALWR2VF5GA636516-SALWG2PFXGA657901
Range Rover (L405)
Model Year: …………….. 2016
VIN: …………………………… SALGS2EF3GA258138-SALGS2PF8GA298504
A total of 28,671 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Vehicle doors which are not latched in either the primary or secondary state may, while driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will replace the front and rear left door latch assemblies with one that fully meets the engineering specification.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Owner notification is expected to occur on or before July 17, 2019.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.
PARTS
NOTE: only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.
Range Rover Sport
| DESCRIPTION | PART NUMBER | QUANTITY | EXPECTED PERCENTAGE DEMAND |
| Front left door latch – With soft close | LR078729 | 1 | 5% |
| Front left door latch – Without soft close | LR078731 | 1 | 5% |
| Rear left door latch – With soft close | LR078749 | 1 | 2% |
| Rear left door latch – Without soft close | LR078752 | 1 | 2% |
| Front door – Door trim panel clip | LR036935 | 5 | 5% |
| Front door – Door trim panel clip | LR013135 | 11 | 5% |
| Rear door – Door trim panel clip | LR036935 | 5 | 2% |
| Rear door – Door trim panel clip | LR013135 | 9 | 2% |
NOTE: only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.
Range Rover
| DESCRIPTION | PART NUMBER | QUANTITY | EXPECTED PERCENTAGE DEMAND |
| Front left door latch – With soft close | LR078729 | 1 | 5% |
| Front left door latch – Without soft close | LR078731 | 1 | 5% |
| Rear left door latch – With soft close | LR078749 | 1 | 2% |
| Rear left door latch – Without soft close | LR078752 | 1 | 2% |
| Front door – Door trim panel clip | LR036935 | 5 | 5% |
| Front door – Door trim panel clip | LR013135 | 10 | 5% |
| Rear door – Door trim panel clip | LR036935 | 5 | 2% |
| Rear door – Door trim panel clip | LR013135 | 9 | 2% |
| Rear door – Door trim panel clip – Long wheelbase vehicles only | LR036129 | 6 | 2% |
| Rear door – Door trim panel clip – Long wheelbase vehicles only | LR013135 | 11 | 2% |
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting Program Code ‘N336’, Option Code ‘X’, and the relevant SRO and Parts information. The SRO that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
NOTE: the Remote Function Actuator (RFA) may also be referred to as Keyless Vehicle Module (KVM).
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) |
| N336 | X | Disable fast unlock/open actuator – Complete application | 86.90.84 | 0.2 |
| N336 | X | Latch – front door – left hand – renew | 76.37.06 | 0.9 |
| N336 | X | Latch – rear door – left hand – renew | 76.37.07 | 0.8 |
| N336 | X | Latch – Pair – Renew | 76.37.89.66 | 1.6 |
| N336 | X | Drive in/drive out | 02.02.02 | 0.2 |
Normal Warranty policies and procedures apply.
CUSTOMER RE-IMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.
Supplementary claims for related damages can only be made once the Recall claim has been paid and accepted. Only repairs performed using approved Jaguar parts are eligible for reimbursement.
Submit claims quoting Program Code ‘N336’ and click the ‘Related Damage’ radio button on the claim submission screen. Use Option Code ‘X’ as detailed below and enter the cost to be reimbursed against the sundry code of ‘ZZZ999’. All costs are to be entered in local currency.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | TIME (HOURS) | SUNDRY CODE | MISCELLANEOUS EXPENSE ($) |
| N336 | X | Re-imbursement to owner | N/A | ZZZ999 | Retailer Entered Value |
A copy of the invoice must be appended to the repair order for Warranty Audit purposes and Warranty Specialist review. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
Only vehicles eligible for this Safety Recall are included in this process. Only one claim per vehicle for related damages will be accepted.
TECHNICAL Q & A: SAFETY RECALL N336
Main Message: An issue has been identified on certain 2016MY Range Rover Sport and Range Rover with passive entry system where reports of left front or rear door being unlatched when thought to be in the closed position and no indication provided of an unlatched condition.
Q1 Who do I contact if a member of the press contacts me about this recall?
A Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
A A concern has been identified on certain 2016MY Land Rover Range Rover Sport and Range Rover vehicles where customers have reported a front or rear left door is unlatched when in the closed position and no indication provided of an unlatched condition. Some customers have reported that a door on the left of the vehicle has opened while the vehicle was in motion. The Keyless Vehicle mechanism which forms part of the door latch system can become jammed. In a jammed condition, the Keyless Vehicle mechanism does not permit the latch assembly to return to its correct position so allowing the latch claw to rotate freely.
Vehicle doors not latched in either the primary of secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
Q3 Can you tell me more about what is wrong with the vehicles?
A An investigation was opened following an Engineering Analysis request from the National Highway Traffic Safety Administration (NHTSA) to review reports of unlatched doors whilst in motion on vehicles outside of the previous P068 recall Vehicle Identification Number (VIN) range. The investigation was conducted to understand the nature of the error state and the scope of the issue. Discussions with the door latch supplier were held in regards potential issues which may impact the ability of the Unilatch Keyless Vehicle door latch to correctly operate. Data analysis indicated a pattern and trend for doors not latching on the left of the vehicle for a discreet population of vehicles manufactured from October 1, 2015 to May 27, 2016.
From component analysis conducted with the supplier it was revealed that the front and rear left door latch outside transmission lever and bush chamfer components within the Keyless Vehicle mechanism were not manufactured to the designed dimensional specifications and tolerances. With use, over time a return spring in the Keyless Vehicle mechanism can get trapped so jamming the Keyless Vehicle mechanism in the door unlatch state.
Where left door latches contain both out of specification transmission lever and bush chamfer components, there is a risk that over time the defect will occur.
Q4 How would the customer become aware of potentially having this concern?
A Customers may notice the front or rear left doors of the vehicle may not latch in either the primary or secondary state and bounce back when push closed.
Q5 Does this concern affect vehicle safety?
A Vehicle doors not latched in either the primary of secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
Q6 Has Jaguar Land Rover Limited received many complaints?
A Yes, there have been reports of this issue.
Q7 Have there been any accidents or injuries?
A Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
A An Engineering Analysis was issued from the US National Highway Traffic Safety Administration (NHTSA) to review in detail reports of unlatched doors whilst in motion for vehicles outside of the P068 recall VIN range.
Q9 How long has Jaguar Land Rover known about this problem?
A NHTSA issued their Inquiry Letter March 26, 2019.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
A We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
A Production vehicles are manufactured with assured quality door latches.
Q12 What will an authorized Land Rover retailer do to the vehicles?
A An authorized retailer who will install software that will disable the Unilatch Keyless Vehicle entry function on the vehicle. After the latest software update is applied, a check of the Keyless Vehicle entry function mechanism on the left front and left rear door latches will be performed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning left door latch assembly will be replaced with a new latch.
Q13 Which vehicles are affected by this recall?
A Range Rover Sport (L494)
Model Year: ……………. 2016
VIN: …………………………… SALWG2VF0GA556983-SALWR2EF6GA599458
……………………………………. SALWR2VF5GA636516-SALWG2PFXGA657901
Range Rover (L405)
Model Year: ……………. 2016
VIN: …………………………… SALGS2EF3GA258138-SALGS2PF8GA298504
Q14 Are other Jaguar Land Rover models affected by these actions?
A No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
A Yes, the necessary software and parts are available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
A Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
A All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
A The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than two (2) hours. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
A Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
Customers are advised that until your vehicle is repaired, Jaguar Land Rover strongly recommend that all vehicle occupants are secured using the vehicle seat belts, ensure all doors are fully latched/closed, and check the instrument cluster for any ‘door ajar’ warnings before you drive away. Contact an authorized Land Rover retailer if they have any concerns regarding their vehicles.
2016 MY RANGE ROVER RANGE ROVER SPORT
Safety Recall N336 – Doors may not latch or open while driving
- A spring in the Keyless Vehicle Latching System (KV Latch) may jam between the outside transmission lever and chamfer bush. With the spring trapped, the latch assembly cannot return to its correct position and the latch assembly will not fully latch the door. Vehicle doors not latched in either the primary of secondary state may open during driving.
- Land Rover approved repairers will replace both left hand side door latches with assemblies that fully meets the engineering specification.
- 28,679 USA vehicles are affected. Does not affect Canada.
- Retailers were notified by Bulletin on June 6th 2019
- The date for availability of parts and the repair bulletin is being actively managed with the supplier. A review on June 19th is expected to provide a timing plan. Retailers will be updated as soon as this information becomes available.
- Customer mailing notification by July 19th
- All affected new vehicles have been retailed.
573.6 (c) (6) – Chronology of Events
A Product Safety and Compliance Committee (PSCC) investigation was opened on March 26, 2019, following an investigation by the Product Compliance external investigations team, who had received an Engineering Analysis request from National Highway Traffic Safety Administration (NHTSA) to review claims of door unlatched outside of the previous P068 recall VIN range.
A Jaguar Land Rover Engineering investigation was conducted to understand the nature of the failure mode and the scope of the issue.
During the investigation in April, 2019, the engineering team reviewed all available data including assessment of field return components. The engineering team conducting ongoing discussion with the door latch supplier in regards to the prior investigation and other potential issues which may impact the ability of the Unilatch Keyless Vehicle (KV) door latch to correctly operate.
In late April, 2019, detailed analysis of reports relating to vehicles manufactured after the cut off point for the P068 recall campaign where reports similar to those in the P068 recall campaign were received. This detailed analysis engendered a detailed assessment of the post-P068 vehicle population and the causes of the post-P068 recall failures.
During the investigation in late April and early May, 2019, the data analysis indicated a pattern and trend for doors not latching on the left hand side of the vehicle for a discreet population manufactured within the date range specified. Investigations revealed from component analysis conducted with the supplier revealed that the left hand side door latch outside transmission lever and bush chamfer components were not manufactured to the designed dimensional specifications.
Where left hand side latches contain both out of specification transmission level and bush chamfer components, there is a risk that over time the defect will occur. Analysis conducted by the supplier showed that these out of specification parts were supplied to Jaguar Land Rover during the period specified. There is an elevated report rate for vehicles manufactured during the affected period.
Engineering concluded on May 14, 2019, that vehicles with left hand latch assemblies fitted with out of specification components could prevent the left hand side front or rear door from latching correctly.
The PSCC reviewed the scope of the issue and concluded that this issue be progressed to the Jaguar Land Rover Recall Determination Committee (RDC) for consideration.
The RDC reviewed the concern on May 16, 2019, and concluded that the concern represented an unreasonable risk to safety and that a voluntarily safety recall be conducted.
There have been no reported accidents or injuries as a result of this concern.
SEOCONTENT-START
N336NAS2
TECHNICAL BULLETIN
12 FEB 2020
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
501-14
S E C T I O N :
SAFETY RECALL: Door Will Not Latch
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
Range Rover Sport (LW) 2016 556983-599458
Range Rover Sport (LW) 2016 636516-657901
Range Rover (LG) 2016 258138-298504
A F F E C T E D V E H I C L E R A N G E :
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USA
MARKET S :
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected
Vehicle Range where customers have reported a front and/or rear left door is
unlatched when in the closed position and no indication provided of an unlatched
condition. Some customers have reported that a front and/or rear door on the left of
the vehicle has opened while the vehicle was in motion. A spring in the Keyless Vehicle
Latching System may jam between the outside transmission lever and chamfer bush.
With the spring trapped, the latch assembly cannot return to its correct position and
the latch assembly will not fully latch the door.
Vehicle doors which are not latched in either the primary or secondary state may, while
driving, open. This can increase the risk of a vehicle crash or compromise the safety of
vehicle occupants.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and
refrain from releasing the vehicles for new vehicle sale pending completion of the
procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
C O N D I T I O N S U M M A R Y :
P A R T S :
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RANGE ROVER SPORT:
NOTES:
◾ Order only the expected percentage demand of parts as identified.
◾ Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalogue
(EPC) to confirm part number(s) necessary to perform repairs.
DESCRIPTION PART
NUMBER
QUANTITY EXPECTED PERCENTAGE
DEMAND
Front left door latch – With soft
close
LR078729 1 5%
Front left door latch – Without
soft close
LR078731 1 5%
Rear left door latch – With soft
close
LR078749 1 2%
Rear left door latch – Without
soft close
LR078752 1 2%
Front door – Door trim panel
clip
LR036935 5 5%
Front door – Door trim panel
clip
LR013135 11 5%
Rear door – Door trim panel clip LR036935 5 2%
Rear door – Door trim panel clip LR013135 9 2%
RANGE ROVER:
NOTES:
◾ Order only the expected percentage demand of parts as identified.
◾ Use the VIN and the EPC to confirm part number(s) necessary to perform
repairs.
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DESCRIPTION PART
NUMBER
QUANTITY EXPECTED PERCENTAGE
DEMAND
Front left door latch – With soft
close
LR078729 1 5%
Front left door latch – Without
soft close
LR078731 1 5%
Rear left door latch – With soft
close
LR078749 1 2%
Rear left door latch – Without
soft close
LR078752 1 2%
Front door – Door trim panel
clip
LR036935 5 5%
Front door – Door trim panel
clip
LR013135 11 5%
Rear door – Door trim panel clip LR036935 5 2%
Rear door – Door trim panel clip LR013135 9 2%
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle
is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code ‘N336’, Option Code ‘X’,
and the relevant SRO and Parts information. The SRO that allows for the drive in/drive
out allowance may only be claimed if the vehicle is brought into the workshop for this
action alone to be undertaken.
W A R R A N T Y :
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Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
N336 X Disable fast unlock/open actuator –
Complete application
86.90.84 0.2
N336 X Latch – front door – left hand –
renew
76.37.06 0.9
N336 X Latch – rear door – left hand – renew 76.37.07 0.8
N336 X Latch – Pair – Renew 76.37.89.66 1.6
N336 X Drive in-drive out 02.02.02 0.2
Normal Warranty policies and procedures apply.
NOTE:
All ignition ON/OFF instructions must be followed. Failure to perform these
instructions may cause damage to the vehicle control modules.
This software will disable the ability for vehicle doors to be opened when trying to
open too quickly (less than 0.25 seconds from the time a hand is sensed between
the door and the handle and the handle is pulled).
D IAGNOSTI C I N STRUCTION :
Connect the Jaguar Land Rover-approved battery support unit to the vehicle
startup battery.
1.
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CAUTION:
This procedure requires a minimum of SDD 159.01 and Software
Management Pack v333 (or later).
Connect the Jaguar Land Rover approved diagnostic equipment to the vehicle
and begin a new session.
2.
3. Follow the diagnostic equipment prompts.
If the hyperlink is not available:
◦ Follow the on-screen instructions until the application finishes
successfully.
4.
◦ 1. Select the ‘Service Functions’ Session Type.
◦ 2. Run ‘Security – Disable Fast Unlock/Open Actuator’.
5. Exit the session.
Disconnect the diagnostic equipment and the battery support unit from the
vehicle.
◦ When all tasks are complete, go to Service Information.
6.
SERVICE INFORMATION:
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NOTE:
This video must be viewed with the sound switched ON.
Watch the video demonstration of how to perform the door latch test
procedure.
◦ Pay particular attention to the speed of operation of the door
handle.
◦ When you have watched the video, go to Service Instruction
‘A’.
1.
SERVICE INSTRUCTI O N ‘ A ‘ – F R O N T LEFT DOOR:
1. Open the front left door.
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2. With the door open, use a suitable tool to close the door latch.
Lock the vehicle by pressing the dimple on the exterior door handle and wait
a minimum of 3 seconds before continuing to step 4.
3.
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NOTES:
◾ When performing step 4, the exterior door handle must be pulled
quickly (less than 0.25 seconds from the time a hand is sensed
between the door and the exterior door handle and the handle is
pulled) as shown in the Service Information video.
◾ Do not return the exterior door handle to its original position after
opening the door.
◾ If the vehicle unlocks and door mirrors unfold before the exterior door
handle is fully open/extended position, the exterior door handle was
not pulled fast enough from the point that your hand reached into the
exterior door handle opening.
Use a quick and smooth motion to grasp and pull the exterior door handle,
hold the handle in the open/extended position, and observe the position of
the door latch lever.
◦ If the door latch is still in the latched position, as shown by the
GREEN ‘✓’ in the illustration, go to step 5.
4.
????
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If necessary, watch the Service Information video again and pay particular
attention to the speed of operation of the door handle.
◦ If the door latch is in the unlatched position, as shown by the
RED ‘✕’ in the illustration, return to step 2.
Slowly return the exterior door handle to its original position until a ‘click’ is
heard.
5.
6. Pull the exterior door handle to open the door.
Observe the position of the door latch lever.
◦ If the door latch lever is in the unlatched position, as shown by
the GREEN ‘✓’ in the illustration, the front left door latch has
passed the functionality test; go to Service Instruction ‘B’.
◦ If the door latch lever is still in the latched position, as shown
by the RED ‘✕’ in the illustration, go to step 8.
7.
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Renew the front left door latch (see TOPIx Workshop Manual section 501-14:
Handles, Locks, Latches and Entry Systems – Removal and Installation – Front
Door Latch).
◦ When all tasks are complete, go to Service Instruction ‘B’.
8.
SERVICE INSTRUCTION ‘B’ – REAR LEFT DOOR:
1. Open the rear left door.
2. With the door open, use a suitable tool to close the door latch.
Lock the vehicle by pressing the dimple on the exterior door handle and wait
a minimum of 3 seconds before continuing to step 4.
3.
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NOTES:
◾ When performing step 4, the exterior door handle must be pulled
quickly (less than 0.25 seconds from the time a hand is sensed
between the door and the exterior door handle and the handle is
pulled) as shown in the Service Information video.
◾ Do not return the exterior door handle to its original position after
opening the door.
◾ If the vehicle unlocks and door mirrors unfold before the exterior door
handle is fully open/extended position, the exterior door handle was
not pulled fast enough from the point that your hand reached into the
exterior door handle opening.
Use a quick and smooth motion to grasp and pull the exterior door handle,
hold the handle in the open/extended position, and observe the position of
the door latch lever.
◦ If the door latch is still in the latched position, as shown by the
GREEN ‘✓’ in the illustration, go to step 5.
4.
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If necessary, watch the Service Information video again and pay particular
attention to the speed of operation of the door handle.
◦ If the door latch is in the unlatched position, as shown by the
RED ‘✕’ in the illustration, return to step 2.
Slowly return the exterior door handle to its original position until a ‘click’ is
heard.
5.
6. Pull the exterior door handle to open the door.
Observe the position of the door latch lever.
◦ If the door latch lever is in the unlatched position, as shown by
the GREEN ‘✓’ in the illustration, the rear left door latch has
passed the functionality test; return the vehicle to the
customer.
◦ If the door latch lever is still in the latched position, as shown
by the RED ‘✕’ in the illustration, go to step 8.
7.
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Renew the rear left door latch:
◦ Range Rover Sport – (see TOPIx Workshop Manual section
501-14: Handles, Locks, Latches and Entry Systems – Removal
and Installation – Rear Door Latch).
◦ Range Rover – Standard wheelbase – (see TOPIx Workshop
Manual section 501-14: Handles, Locks, Latches and Entry
Systems – Removal and Installation – Rear Door Latch –
Standard Wheelbase).
◦ Range Rover – Long wheelbase – (see TOPIx Workshop
Manual section 501-14: Handles, Locks, Latches and Entry
Systems – Removal and Installation – Rear Door Latch – Long
Wheelbase).
◦ When all tasks are complete, return the vehicle to the
customer.
8.
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SEOCONTENT-END
2 Affected Products
Vehicles
| LAND ROVER | RANGE ROVER | 2016 |
| LAND ROVER | RANGE ROVER SPORT | 2016 |
30 Associated Documents
Recall Acknowledgement
RCAK-19V390-5588.pdf 483.711KB
Chronology
Defect Notice 573 Report
RCLRPT-19V390-5956.PDF 214.304KB
Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF SAFETY RECALL N336
RCMN-19V390-3875.pdf 135.379KB
Miscellaneous Document – Safety Recall 19V390 – N336 – June 2019 Conference Call Slide 9
RMISC-19V390-0341.pdf 20.542KB
Remedy Instructions and TSB
RCRIT-19V390-7550.pdf 316.548KB
Miscellaneous Document – Safety Recall Launch Status N336 – N335 VEHICLE DOOR MAY NOT LATCH
RMISC-19V390-4087.pdf 29.156KB
Miscellaneous Document – Safety Recall N336NAS1 CARE POINTS Slide
RMISC-19V390-4713.pdf 488.593KB
Remedy Instructions and TSB
RCRIT-19V390-0596.pdf 439.056KB
Miscellaneous Document – SAFETY RECALL N336 (NHTSA 19V-390) – DOOR WILL NOT LATCH
RMISC-19V390-9154.pdf 175.884KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V390-1808.PDF 211.153KB
Miscellaneous Document – Safety Recall Launch Status Slide
RMISC-19V390-6764.pdf 28.381KB
Miscellaneous Document – SAFETY RECALL LAUNCH STATUS Slide
RMISC-19V390-3079.pdf 37.019KB
SAFETY RECALL LAUNCH STATUS N336 & NEW RECALL N367
RMISC-19V390-2127.pdf 27.372KB
Miscellaneous Document – Dealer Notification
RMISC-19V390-7425.pdf 85.161KB
Miscellaneous Document – SAFETY RECALL LAUNCH STATUS N333 DOORS MAY NOT LATCH
RMISC-19V390-2913.pdf 27.347KB
Miscellaneous Document – USA Market Recall Launch Status Information
Miscellaneous Document – Safety Recall Launch Status
RMISC-19V390-7105.pdf 27.305KB
Miscellaneous Document – Aftersales Bulletin re DOOR WILL NOT LATCH
RMISC-19V390-4272.pdf 164.696KB
Miscellaneous Document – Safety Recall Launch Status re Door May Not Latch
RMISC-19V390-1926.pdf 92.653KB
Miscellaneous Document – SAFETY RECALL N336 LAUNCH CARE POINTS
RMISC-19V390-0312.pdf 4536.527KB
Miscellaneous Document – Webinar reminder email
RMISC-19V390-3546.pdf 93.884KB
Miscellaneous Document – SAFETY RECALL LAUNCH STATUS
RMISC-19V390-4939.pdf 60.991KB
Miscellaneous Document – Jaguar Land Rover North America Shop Foreman N336 Webinar – Friday, November 22, 2019
RMISC-19V390-6887.pdf 186.518KB
ISSUED Owner Notification Letter(Part 577)- English
RCONL-19V390-0526.pdf 314.406KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V390-6324.pdf 175.85KB
ISSUED Interim Owner Notification Letter(Part 577)- Spanish
RIONL-19V390-8378.pdf 177.244KB
ISSUED Owner Notification Letter(Part 577)- Spanish
RCONL-19V390-3980.pdf 319.964KB
Miscellaneous Document – SAFETY RECALL LAUNCH STATUS
RMISC-19V390-9639.pdf 98.964KB
Recall 573 Report – Amendment 1
RCLRPT-19V390-2893.PDF 214.474KB
Latest Recalls Documents
1 Associated Investigation
Door Latch Open While Driving
NHTSA ID: EA18004
Dated opened: July 2, 2018
On June 11, 2015, Jaguar-Land Rover (JLR) submitted a Defect Information Report (DIR) to NHTSA describing a defect condition in the electronically controlled door latch systems of approximately 65,372 model year (MY) 2013-2016 Range Rover and MY 2014-2016 Range Rover Sport that may result in incidents of door opening while driving (NHTSA Recall No. 15V-385, JLR Recall P068).
On August 4, 2017, the Office of Defects Investigation (ODI) opened Recall Query RQ17-005 to investigate claims of doors failing to latch and/or inadvertently opening while driving (latch malfunctions) on MY 2013-2016 Range Rover and MY 2014-2016 Range Rover Sport vehicles that had received the remedy for 15V-385 or were built after the recall remedy had been implemented in production (the subject vehicles). ODI has received 5 unique reports (VOQs) related to the alleged defect in the subject vehicles. All five VOQs allege experiencing at least one incident of a door opening inadvertently while the vehicle was in motion and were repaired by replacing the malfunctioning latch assembly. One minor injury was reported where the consumer did not seek medical care.
ODI’s analysis of information provided by JLR in response to the Information Request (IR) letter for RQ17-005 identified 43 additional complaints and field reports related to door latch malfunctions in the subject vehicles, including 14 additional allegations that a door opened while the vehicle was in motion. In addition, ODI’s analysis of JLR warranty claim data provided in the IR response identified an additional 564 vehicles that received latch replacements to address customer concerns with latch malfunctions, including 72 additional incidents of doors opening while in motion based on ODI’s analysis of customer concern narratives.
ODI is upgrading this investigation to an Engineering Analysis (EA) to further assess the recall remedy, scope, and frequency. See attached pages for additional information.
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