Non-Compliance Recall N341: Front/Rear Windshield Washer Pump Fuses – 2020 Range Rover Evoque

June 6, 2019 NHTSA CAMPAIGN NUMBER: 19V421000

Windshield Washers May Fail/FMVSS 104

The driver’s reduced visibility can increase the risk of a crash.

 

NHTSA Campaign Number: 19V421

Manufacturer Jaguar Land Rover North America, LLC

Components VISIBILITY

Potential Number of Units Affected 2,200

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The fuse for the front and rear windshield washer system may fail and reduce driver visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, “Windshield Wiping and Washing Systems.”

 

Remedy

Land Rover will notify owners, and dealers will replace the fuse for the front and rear washer systems, free of charge. In addition, the Engine Junction Box lid will be replaced and an owner’s manual insert will be added with the updated fuse rating information. The recall is expected to begin August 2, 2019. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N341.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 

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NON-COMPLIANCE RECALL N341 – FRONT/REAR WINDSHIELD WASHER PUMP FUSES

NAS19.07.004

RECALL

USA

AFTERSALES BULLETIN JULY 8, 2019

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Non-Compliance Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,780.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

NOTE: this bulletin updates/supersedes all previous versions. Changes are not highlighted.

 

DESCRIPTION OF ISSUE

An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where the fuses in the Engine Junction Box (EJB) for the front and rear windshield washer pump may fail if the system is operated in freezing or blocked conditions.

 

AFFECTED VEHICLE RANGE

Range Rover Evoque (L551)
Model Year:  …………….. 2020
VIN:  …………………………… SALZM2GX5LH000181-SALZP2FX0LH019195

A total of 2,200 vehicles are potentially affected in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 104, Windshield Wiping and Washing Systems. This could reduce the driver’s visibility and increase the risk of a crash.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified and instructed to take their vehicle to an authorized Land Rover retailer who will replace the 15A fuses with 25A fuses for the front and rear washer systems. The Engine Junction Box (EJB) lid will also be replaced so the vehicle fuse amperage schematic embossed on the lid displays the correct fuse rating. A handbook supplement will also be printed and inserted into the Owner’s Handbook.

There will be no charge to owners for this action under this program.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before August 2, 2019.

 

ACTION TO BE TAKEN

Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N341NAS, Non-Compliance Recall: Front/Rear Windshield Washer Pump Fuses, for detailed repair instructions.

 

PARTS

NOTE: only order the expected percentage demand of parts identified.

Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.

DESCRIPTION	PART NO. / SUNDRY CODE	QTY. / VALUE
25A fuse	LR078013	2
Engine Junction Box (EJB) cover	LR122998	1

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

WARRANTY

NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS / SUNDRY CODE	QTY. / VALUE
N341	A	Engine Junction Box (EJB) cover – Renew	86.71.89.83	0.1	LR078013 LR0122998	2 1
N341	B	Engine Junction Box (EJB) cover – Renew Drive in/drive out	86.71.89.83   02.02.02	0.1   0.2	LR078013 LR0122998 –	2 1 –

Normal Warranty policies and procedures apply.

 

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TECHNICAL Q & A: NON-COMPLIANCE RECALL N341

 

Main Message: an issue has been identified with certain vehicles where the fuses in the Engine Junction Box (EJB) for the front and rear windshield washer pump may fail if the system is operated in freezing or blocked conditions.

 

Q1 Who do I contact if a member of the press contacts me about this recall?

Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:.

Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561 Cell: +1-201-739-2964

 

Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?

Federal Motor Vehicle Safety Standard (FMVSS) 104 calls on SAE J942 test procedures. An interpretation related to SAE J942 from 1972 makes clear the requirement for washers to operate following a frozen state operation. Should the vehicle’s windshield washer system experience a frozen or blocked condition, causing the washer pump to stall, the 15A fuse in the EJB will fail. Vehicles in this condition do not meet the requirements of FMVSS 104.

 

Q3 Can you tell me more about what is wrong with the vehicles?

During cold weather testing on prototype 2020MY Range Rover Evoque vehicles in Sweden, failures of the windshield washer pump were noted by the testing team. An investigation discovered that should the windshield washer pump stall due to a frozen or blocked condition, the 15A fuse in the EJB will fail. Replacement of the 15A fuse with a 25A fuse will remedy the error state, allowing the system to operate following a frozen state.

 

Q4 How would the customer become aware of potentially having this concern?

During very cold winter conditions, customers may experience a failure of the windshield washer pump should they activate the system when frozen and then subsequently after the system has thawed.

 

Q5 Does this concern affect vehicle compliance?

Yes, this condition affects the compliance of the affected vehicles.

 

Q6 Has Jaguar Land Rover Limited received many complaints?

Jaguar Land Rover has not received retailer/authorized repairer reports relating to this matter.

 

Q7 Have there been any accidents or injuries?

Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.

 

Q8 How was the condition discovered?

The condition was discovered during cold weather testing on prototype vehicles.

 

Q9 How long has Jaguar Land Rover known about this problem?

The issue was first investigated on 26 March, 2019

 

Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

 

Q11 What has Jaguar Land Rover done in production?

Production vehicles have 25A fuses installed in the EJB.

 

Q12 What will authorized Land Rover retailers do to the vehicles?

Authorized Land Rover retailers will replace the current 15A fuses with 25A fuses for the front and rear windshield washer pump. The Engine Junction Box (EJB) lid will also be renewed so the vehicle fuse amperage schematic embossed on the lid displays the correct fuse rating. A handbook supplement will also be printed and inserted into the Owner’s Handbook. .

 

Q13 Which vehicles are affected by this recall?

The following Land Rover vehicles manufactured from November 2, 2018, to April 4, 2019, are affected: SALZM2GX5LH000181-SALZP2FX0LH019195

 

Q14 Are other Jaguar Land Rover models affected by these actions?

No other models, other than those listed on this document, are known to be affected by this condition.

 

Q15 Are parts/software available to rework vehicles?

Yes, the necessary parts are available for authorized retailers to conduct this repair.

 

Q16 How much will the recall cost Jaguar Land Rover?

Cost was not a factor in deciding to recall these vehicles.

 

Q17 How do I know if my Land Rover vehicle is affected?

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.

 

Q18 How long does it take for the vehicle to be inspected and repaired?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.

 

Q19 Can I continue to drive my vehicle safely until it has been recalled?

Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
LAND ROVER	RANGE ROVER EVOQUE	2020

 

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11 Associated Documents

Recall Acknowledgement

RCAK-19V421-6798.pdf 307.839KB

 

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Recall 573 Report – AMENDMENT 1

RCLRPT-19V421-6415.PDF 213.806KB

 

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Non-Compliance Notice 573 Report

RCLRPT-19V421-6830.PDF 213.749KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V421-5003.PDF 211.255KB

 

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Miscellaneous Document – SAFETY RECALL LAUNCH STATUS Slide

RMISC-19V421-7111.pdf 35.74KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V421-7458.PDF 211.144KB

 

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ISSUED Owner Notification Letter(Part 577)- Spanish

RCONL-19V421-5857.pdf 276.513KB

 

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Manufacturer Notices(to Dealers, etc.) – NON-COMPLIANCE RECALL N341 -FRONT/REAR WINDSHIELD WASHER PUMP FUSES – AFTERSALES BULLETIN.

RCMN-19V421-6293.pdf 704.457KB

 

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ISSUED Owner Notification Letter(Part 577)- English

RCONL-19V421-7682.pdf 266.27KB

 

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Remedy Instructions and TSB

RCRIT-19V421-5136.pdf 462.66KB

 

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Manufacturer Notices(to Dealers, etc.) – NON-COMPLIANCE RECALL N341 – FRONT/REAR WINDSHIELD WASHER PUMP FUSES NAS19.07.004 – RECALL USA AFTERSALES BULLETIN.

RCMN-19V421-4627.pdf 736.187KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V421&docType=RCL

 

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