November 21, 2019 NHTSA CAMPAIGN NUMBER: 19V840000
Headliner Adhesive Bond Can Fail
In the event of a crash necessitating the deployment of side curtain air bags, the metal plate could detach from the headliner and strike vehicle occupants, increasing the risk of injury.
NHTSA Campaign Number: 19V840
Manufacturer Jaguar
Land Rover North America, LLC
Components STRUCTURE
Potential Number of Units Affected 3,444
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The adhesive bond attaching a metal plate to the headliner can fail after exposure to very cold temperatures.
Remedy
Land Rover will notify owners, and dealers will apply self-adhesive fleece tape to the metal plate and the driver and passenger sides of the headliner, free of charge. The recall began January 17, 2020. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N412.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
N412NAS1
TECHNICAL BULLETIN
18 FEB 2020
SECTION:
100-00
SUBJECT/CONCERN:
SAFETY RECALL: Headliner Metal Plate Retention
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| New Range Rover Evoque (LZ) | 2020 | 000181-025797 |
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, at temperatures below 23° Fahrenheit / -5° Celsius, the adhesive bond attaching a metal plate to the headliner of the vehicle may weaken. If the vehicle is involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate in the headliner could detach during airbag deployment and may pass through the passenger compartment, increasing the risk of injury to vehicle occupants.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
| DESCRIPTION | PART NUMBER | QUANTITY |
| Modification Kit | LR140060 | 1 |
WARRANTY:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PART NUMBER | QUANTITY |
| N412 | A | Headliner – Modification | 76.64.89.25 | 2.0 | LR140060 | 1 |
| N412 | B | Headliner – Modification
Drive in/drive out | 76.64.89.25
02.02.02 | 2.0
0.2 | LR140060
– | 1
– |
Normal Warranty policies and procedures apply.
SERVICE INFORMATION:
1
The headliner must be lowered for access; the 2 spacers shown must be removed and discarded.
- A: spacer location shown from beneath the headliner.
- B: spacer location from above the headliner.
SERVICE INSTRUCTION:
NOTES:
◾ Some variation in the illustrations may occur, but the essential information is always correct.
◾ Some components are removed to provide extra clarity.
1
Note the position of the steering wheel and then set to the lowest and most forward position.
2
Note the position of the front row left and right seats and then remove the head restraint from front row left and right seats (see TOPIx Workshop Manual section: 501-10 Removal and Installation – Front Row Seat Head Restraint).
3
CAUTIONS:
◾ Do NOT remove the headliner from the vehicle.
◾ The headliner must remain supported at all times. Take extra care to not damage the headliner.
NOTE:
Vehicle with roof opening panel shown; vehicles with fixed roof similar.
Lower the headliner for access (see TOPIx Workshop Manual section: 501-05 Removal and Installation – Headliner Lower For Access.) Do NOT attempt to remove the headliner from the vehicle.
4
Note the area to be modified on both sides of the headliner.
5
Use the video as a guide to perform the following procedure on both sides of the headliner.
◦ 1. Remove the existing self-adhesive tape pad.
◦ 2. Remove the backing from the new self-adhesive tape pad.
◦ 3. Install the new self-adhesive tape pad.
CAUTION:
The new self-adhesive tape pad must be installed exactly as shown in the video with the 12 small holes in the new self-adhesive tape pad aligning directly with the 12 small portions of cured glue on the headliner metal plate.
◦ 4. By hand, make sure the new self-adhesive tape pad adheres fully to the headliner.
NOTE:
The new self-adhesive tape pad must be installed over the black trim shown at 01:38 in the video.
◦ 5. Use a suitable tool to make sure the new self-adhesive tape pad adheres fully to the headliner.
6
Install the headliner (see TOPIx Workshop Manual section: 501-05 Removal and Installation – Headliner Lower For Access.)
7
Install the head restraints to the front row left and right seats (see TOPIx Workshop Manual section: 501-10 Removal and Installation – Front Row Seat Head Restraint).
8
Return the seats and steering wheel to the original position.
SAFETY RECALL N412 (NHTSA 19V-840) HEADLINER METAL PLATE RETENTION
| NAS20.02.011 | WORKSHOP | USA |
AFTERSALES BULLETINFEBRUARY 18, 2020 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: THIS BULLETIN UPDATES NAS19.12.002.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.
AFFECTED VEHICLE RANGE
Range Rover Evoque (LZ)
Model Year: …………….. 2020
VIN: …………………………… SALZM2GX5LH000181-SALZJ2FX1LH025797
A total of 3,444 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Should the detached plate strike a vehicle occupant, it may cause injury.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified to take their vehicle to an authorized Land Rover retailer who will apply new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.
There will be no charge to owners for this action.
OWNER NOTIFICATION
A second owner notification, advising them that the necessary components are now available, is expected to occur on or before the week of March 17, 2020.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N412NAS, SAFETY RECALL: Headliner Metal Plate Retention, for detailed repair instructions.
PARTS
| DESCRIPTION | PART NUMBER | QUANTITY |
| Modification Kit | LR140060 | 1 |
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PART NUMBER | QUANTITY |
| N412 | A | Headliner – Modification | 76.64.89.25 | 2.0 | LR140060 | 1 |
| N412 | B | Headliner – Modification
Drive in/drive out | 76.64.89.25
02.02.02 | 2.0
0.2 | LR140060
– | – |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: SAFETY RECALL N412
Main Message: in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.
| Q1 | Who do I contact if a member of the press contacts me about this recall? |
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
|
| Q2 | Why is Jaguar Land Rover recalling certain Land Rover vehicles? |
| A | In temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant
|
| Q3 | Can you tell me more about what is wrong with the vehicles? |
| A | During cold temperature side curtain airbag testing, it was noted that a metal bracket from the headliner had detached unexpectedly. An investigation was conducted to understand the nature of the error state and the scope of the issue. The investigation revealed that due to a reduction in the adhesive properties of the glue which bonds the metal plate to the headliner substrate at 23° Fahrenheit (-5° Celsius), the metal plate detached during side curtain airbag deployment.
|
| Q4 | How would the customer become aware of potentially having this concern? |
| A | Customers will have no knowledge of the concern.
|
| Q5 | Does this concern affect vehicle safety? |
| A | Yes, this recall is being completed on the grounds of safety.
|
| Q6 | Has Jaguar Land Rover received many complaints? |
| A | No.
|
| Q7 | Have there been any accidents, injuries or fires? |
| A | Jaguar Land Rover is not aware of any accidents, injuries, or fires have been attributed to this issue.
|
| Q8 | How was the condition discovered? |
| A | Supplier testing of the side curtain airbag identified an unusual headliner system condition.
|
| Q9 | How long has Jaguar Land Rover known about this problem? |
| A | Jaguar Land Rover opened an investigation on July 23, 2019.
|
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? |
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
|
| Q11 | What has Jaguar Land Rover done in production? |
| A | Production vehicles are manufactured with an adhesive that meets the required vehicle operating temperature specification.
|
| Q12 | What will an authorized Land Rover retailer do to the vehicles? |
| A | Authorized Land Rover retailers will apply the new self-adhesive tape pad to the metal plate and the surrounding area.
|
| Q13 | Which vehicles are affected by this recall? |
| A | Range Rover Evoque (LZ; manufactured from November 02, 2018 to May 15, 2019)
Model Year: ……………. 2020
|
| Q14 | Are other Jaguar Land Rover models affected by these actions? |
| A | No other models, other than those listed on this document, are known to be affected by this condition.
|
| Q15 | Are parts available to rework vehicles? |
| A | Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.
|
| Q16 | How much will the recall cost Jaguar Land Rover? |
| A | Cost was not a factor in deciding to recall these vehicles.
|
| Q17 | How do I know if my vehicle is affected? |
| A | All owners of potentially affected vehicles will shortly receive a second letter asking them to contact an authorized Land Rover retailer for the work to be carried out.
|
| Q18 | How long does it take for the vehicle to be inspected and repaired? |
| A | The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 2.5 hours. Due to retailer schedules, vehicles may be required for longer.
|
| Q19 | Can I continue to drive my vehicle safely until it has been recalled? |
| A | Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
|
NOTIFICATION OF SAFETY RECALL N412 (NHTSA 19V840)
| NAS19.12.002 | RECALL | USA | AFTERSALES BULLETIN DECEMBER 5, 2019 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.
AFFECTED VEHICLE RANGE
Range Rover Evoque (LZ)
Model Year: …………….. 2020
VIN: …………………………… SALZM2GX5LH000181-SALZJ2FX1LH025797
A total of 3,444 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Should the detached plate strike a vehicle occupant, it may cause injury.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of January 17, 2020.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
February 27, 2020
Safety Recall N412: Headliner Metal Plate Retention
Vehicles Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-840 Dear Land Rover Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect relating to motor vehicle safety exists in certain 2020 model year Land Rover Range Rover Evoque vehicles.
You previously received a letter advising you that we were in the process of obtaining the necessary components to rectify your vehicle. Those components are now available.
Your vehicle is included in this Recall action.
What is the reason for this program?
In temperatures below 23°F (-5°C), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.
Should the detached plate strike a vehicle occupant, it may cause injury.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer, provide them with your Vehicle Identification Number (VIN), and request a service date to complete the work required under Program Code ‘N412’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 2.5 hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner, using the return postage-paid card enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected], If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service Jaguar Land Rover North America, LLC
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
January 16, 2020
Safety Recall N412: Headliner Metal Plate Retention
Vehicles Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-840 Dear Land Rover Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect relating to motor vehicle safety exists in certain 2020 model year Land Rover Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
In temperatures below 23°F (-5°C), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.
Should the detached plate strike a vehicle occupant, it may cause injury.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on
the driver and passenger sides of the vehicle. However, we currently do not have a supply of the necessary tape.
There will be no charge for this repair under this program.
What should you do?
Once a supply of the necessary tape is obtained, we will contact you again. At that time, please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N412’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately (2) hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner, using the return postage-paid card enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected], If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
18 Associated Document
Miscellaneous Document – Campaign Launch Status
RMISC-19V840-6960.pdf 28.845KB
Miscellaneous Document – Campaign Launch Notification re N412 RECALL–20MY EVOQUE & N430 20MY EVOQUE AND DISCOVERY SPORT – EVAPORATIVE EMISSIONS PURGE VALVE
RMISC-19V840-5301.pdf 83.905KB
Recall Acknowledgement
RCAK-19V840-9038.pdf 244.864KB
Defect Notice 573 Report
RCLRPT-19V840-2392.PDF 213.773KB
Owner Notification Letter(Part 577)
RCONL-19V840-3532.pdf 326.607KB
Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N412 (NHTSA 19V840)
RCMN-19V840-0727.pdf 149.588KB
Miscellaneous Document – Campaign Launch Status for February-March 2020
RMISC-19V840-6981.pdf 64.662KB
Recall 573 Report
RCLRPT-19V840-2619.PDF 213.826KB
Recall 573 Report – Amendment 2
RCLRPT-19V840-3503.PDF 213.955KB
Miscellaneous Document – Evoque Headliner Bulletin
RMISC-19V840-4281.pdf 129.175KB
Miscellaneous Document – Campaign Launch Status
RMISC-19V840-1302.pdf 79.327KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V840-4774.pdf 160.444KB
Remedy Instructions and TSB dated 2/28/2020
RCRIT-19V840-7044.pdf 491.824KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V840-0310.PDF 211.146KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V840-2887.pdf 312.266KB
Miscellaneous Document – Campaign Launch Status
RMISC-19V840-3812.pdf 106.484KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V840-7330.PDF 211.245KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V840-6241.PDF 211.331KB
Latest Recalls Documents
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- 【Non-Toxic & Eco-Friendly Formula】Safe for car interiors—no harsh fumes, VOC-free, and child/pet-friendly for worry-free use.
- 【Built-In Brush for Mess-Free & Fast & Easy Application】The headliner repair glue comes with an integrated brush in the cap for controlled, accurate application - no drips, no waste, just perfect repairs every time.
- 【Ultimate Solution-Headliner Repair Kit】This headliner adhesive is the ultimate fix for your car's sagging interior roof. The headliner repair kit comes with a specialized glue (4.23 oz covers 100 sq ft), roller and protective gloves. The seam roller features an engineered solid wood handle, a flexible rubber roller, and a metal connector that Minimizes air bubbles. Plus, the gloves keep your hands clean and protected from direct contact with the adhesive
- 【Powerful Multi-Surface Bond】This professional-strength headliner adhesive forms a permanent bond on hard porous and non-porous surfaces including leather, fabric, plastic, and rubber—ideal for headliners, door panels, dashboards, and DIY projects.
- 【Extreme Environment Resistant】Engineered to withstand temperatures from -40°C to 120°C (-40°F to 248°F), our glue remains flexible in winter and stable in summer heat, with waterproof protection against humidity, car washes, and weather.
- 【Non-Toxic & Interior-Safe Formula】odorless, and non-flammable, this headliner glue is safe for use in enclosed car interiors around children and pets, with no harsh fumes or irritating odors
- 【Easy Application for Invisible Finish】The built-in brush of headliner repair glue allows for even application of the glue, while the roller allows for faster application and prevents air bubbles. The simple application process allows for quick repairs without the need for professional assistance. Our user-friendly formula delivers perfect results in minutes.
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
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