September 27, 2019 NHTSA CAMPAIGN NUMBER: 19V682000
Incorrect Tire Placard Label / FMVSS 110
An incorrect tire placard label may mislead the vehicle owner to install the wrong tire size, potentially affecting vehicle handling, increasing the risk of a crash.
NHTSA Campaign Number: 19V682
Manufacturer Jaguar
Land Rover North America, LLC
Components EQUIPMENT
Potential Number of Units Affected 241
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 F-Type vehicles equipped with 18-inch rear wheels. The tire placard label on the driver’s side door opening states an incorrect size for the rear tires. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, “Tire Selection and Rims for Passenger Cars.”
Remedy
Jaguar will notify owners, and dealers will replace the tire placard label with a label that states the correct rear tire size, free of charge. The recall began October 23, 2019. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H256.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Jaguar has a Recall
NON-COMPLIANCE RECALL H256 – INCORRECT TIRE SIZE LABEL
| NAS19.10.013 | WORKSHOP | USA |
AFTERSALES BULLETINOCTOBER 10, 2019 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Non-Compliance Recall on certain 2019-2020model year Jaguar F-TYPE vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Jaguar retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF ISSUE
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range which have been manufactured with an incorrect tire size label.
AFFECTED VEHICLE RANGE
F-TYPE (X152)
Model Year: ………………. 2019-2020
VIN: ……………………………..
A total of 241 vehicles are potentially affected in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The tire size label does not have the correct rear tire size stated and does not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110 – Tire Selection and Rims for Passenger Cars. Vehicle owners may fit a tire with dimensions that are not to the designed intent and this may cause a change in the vehicle handling characteristics and increase the risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who will renew the tire size label. There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before November 20, 2019.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin H256NAS, Non-Compliance Recall – Incorrect Tire Size Label, for detailed repair instructions.
PARTS
NOTE: replacement labels will be supplied free of charge. Use form JLRVINRQ, Replacement VIN Label Request Form (published to GRP2.0), provide all required information, state ‘H256’ in the part number field and ‘Tire Placard’ in the part description, and email the order per the form’s instructions.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) |
| H256 | A | Tire size label – Renew | 05.10.10 | 0.1 |
| H256 | B | Tire size label – Renew
Drive in/drive out | 05.10.10
10.10.10 | 0.1
0.2 |
Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER: NON-COMPLIANCE RECALL H256
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SAJXXXXXXXXXXXXXX
November 2019
SAFETY RECALL H256 – Incorrect Tire Size Label
Vehicle Affected: Jaguar F-TYPE
Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-682
Dear Jaguar F-TYPE Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that a defect relating to motor vehicle compliance exists in certain 2019-2020 model year Jaguar F-TYPE vehicles.
Your vehicle is included in this Recall action.
What is the concern?
Your vehicle was manufactured with an incorrect tire size label.
The tire size label does not have the correct rear tire size stated and does not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110 – Tire Selection and Rims for Passenger Cars. Vehicle owners may fit a tire with dimensions that are not to the as-designed intent and this may cause a change in the vehicle handling characteristics and increase the risk of a crash.
What will Jaguar and your authorized Jaguar retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will renew the tire size label. There will be no charge for this repair.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H256’.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 20 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452-4827). You may also contact us by email using the following address: [email protected].
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Jaguar appreciates your confidence in our product and wish to do everything we can retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
TECHNICAL Q & A – NON-COMPLIANCE RECALL H256
Main Message: The tire size label does not have the correct rear tire size stated and does not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110 – Tire Selection and Rims for Passenger Cars.
| Q1 | Who do I contact if a member of the press contacts me about this recall? | ||
| A | Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
| ||
| Q2 | Why is Jaguar Land Rover recalling certain Jaguar vehicles? | ||
| A | Federal Motor Vehicle Safety Standard (FMVSS) 110 requires a tire size label denoting the correct tire size specification on the left door opening. The tire size label on these vehicles states an incorrect tire size, to where the customer may install a tire with dimensions that are not to the as designed intent. Tires not to the designed intent may cause a change in the vehicle handling characteristics.
| ||
| Q3 | Can you tell me more about what is wrong with the vehicles? | ||
| A | The tire size label on the left door opening incorrectly states the tire size for vehicles with 18-inch rear tires.
| ||
| Q4 | How would the customer become aware of potentially having this concern? | ||
| A | Customers may notice a different specified tire size in the Owner’s Handbook when replacing a rear tire.
| ||
| Q5 | Does this concern affect vehicle compliance? | ||
| A | Yes, this condition affects the compliance of the affected vehicles.
| ||
| Q6 | Has Jaguar Land Rover Limited received many complaints? | ||
| A | No.
| ||
| Q7 | Have there been any accidents or injuries? | ||
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
| ||
| Q8 | How was the condition discovered? | ||
| A | The concern was first identified during a vehicle audit event.
| ||
| Q9 | How long has Jaguar Land Rover known about this problem? | ||
| A | The issue was first investigated on August 29, 2019.
| ||
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? | ||
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
| ||
| Q11 | What has Jaguar Land Rover done in production? | ||
| A | Production vehicles have the correct tire size label installed.
| ||
| Q12 | What will an authorized Jaguar retailer do to the vehicles? | ||
| A | Authorized Jaguar retailers will renew the tire size label.
| ||
| Q13 | Which vehicles are affected by this recall? | ||
| A | Vehicles built at the Castle Bromwich vehicle assembly plant from October 18, 2018, to August 27, 2019, and within the VIN range SAJDD5EV0KCK62241-SAJDD1GX1LCK66873
| ||
| Q14 | Are other Jaguar Land Rover models affected by these actions? | ||
| A | No other models, other than those listed on this document, are known to be affected by this condition.
| ||
| Q15 | Are parts available to rework vehicles? | ||
| A | Yes, the necessary parts are available for authorized Jaguar retailers to conduct this repair.
| ||
| Q16 | How much will the recall cost Jaguar Land Rover? | ||
| A | Cost was not a factor in deciding to recall these vehicles.
| ||
| Q17 | How do I know if my Jaguar vehicle is affected? | ||
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out.
| ||
| Q18 | How long does it take for the vehicle to be inspected and repaired? | ||
| A | The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 20 minutes. Due to retailer schedules, vehicles may be required for longer.
| ||
| Q19 | Can I continue to drive my Jaguar vehicle safely until it has been recalled? | ||
| A | Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding their vehicles.
|
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
October 23, 2019
NON-COMPLIANCE RECALL H256 – Incorrect Tire Size Label Vehicle Affected: Jaguar F-TYPE
Model Year: 2019 – 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-682
Dear Jaguar F-TYPE Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that 2019-2020 model year Jaguar F-TYPE vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 110 – “Tire Selection and Rims for Passenger Cars”.
Your vehicle is included in this Recall action.
What is the concern?
Your vehicle was manufactured with an incorrect tire size label.
The tire size label does not have the correct rear tire size stated and does not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 110 – Tire Selection and Rims for Passenger Cars. Vehicle owners may fit a tire with the incorrect dimensions, and this may cause a change in the vehicle handling characteristics and increase the risk of a crash.
What will Jaguar and your authorized Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will replace the tire size label. There will be no charge for this repair.
What should you do?
Please contact your preferred authorized Jaguar retailer, provide them with your Vehicle Identification Number (VIN), and request a service date to complete the work required under Program Code ‘H256‘ completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 20 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within (10) ten days.
Moved or no longer own a Jaguar?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner, using the return postage-paid card enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact Jaguar Customer Relationship Centre at 1-800-4JAGUAR (800-452-4827). You may also contact us by e-mail using the following address: [email protected].
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue,
S.E., Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
SAFETY COMPLIANCE RECALL LAUNCH STATUS
H256 –TIRE PLACARD LABEL INCORRECT
| RECALL H256 – INCORRECT TIRE LABEL | |
| AFFECTED MODELS | 19MY F-TYPE |
| VOLUME AFFECTED | 241 USA and 4 CANADA |
| REPAIR | Replace Tire Placard on Driver’s Lower B Post |
| REPAIR TIME | 0.1 + 0.2 drive-in/out |
| EXPECTED DATE FOR RECALL LAUNCH | October 10th 2019 |
| CUSTOMER NOTIFICATION BY MAIL | On or before Nov 20th, 2019 |
- An incorrect rear tire size is stated on the label
- Replacement VIN specific labels should be ordered via Unipart using the JLRVINRQ special parts order form. Follow the parts instructions.in the bulletins.
- 43 affected vehicles are in retailer inventory. Please use the inventory report in BBSS to identify affected unsold vehicles at your store.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | F-TYPE | 2019-2020 |
8 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V682-7143.PDF 211.147KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V682-5481.PDF 211.245KB
Miscellaneous Document – SAFETY COMPLIANCE RECALL LAUNCH STATUS
RMISC-19V682-5944.pdf 136.792KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V682-5857.pdf 265.853KB
Manufacturer Notices(to Dealers,etc) – NON-COMPLIANCE RECALL H256 – INCORRECT TIRE SIZE LABEL dated 10-10-19.
RCMN-19V682-1457.pdf 592.613KB
Recall Acknowledgement
RCAK-19V682-6231.pdf 244.786KB
Non-Compliance Notice 573 Report FMVSS 110
RCLRPT-19V682-2550.PDF 213.681KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V682-1108.PDF 211.332KB
Recalls Documents
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