November 10, 2020 NHTSA CAMPAIGN NUMBER: 20V694000
Loss of Electrical Power from Loose Ground Stud
If the vehicle shuts down or loses exterior lighting while driving there could be an increased risk of a crash.
NHTSA Campaign Number: 20V694
Manufacturer Jaguar
Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 11,084
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019-2020 Discovery vehicles. A loose contact between the battery ground stud and the chassis may result in various electrical faults, possibly causing a loss of electrical power or the vehicle to shut down while driving.
Remedy
Land Rover will notify owners, and dealers will replace the ground stud, free of charge. The recall began December 17, 2020. Owners may contact Land Rover customer service at 1-800-369-1000. Land Rover’s number for this recall is N400.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles listed within the Affected Vehicle Range where, due to insufficient contact of the battery ground stud to the chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in motion and may lose all electrical power.
AFFECTED VEHICLE RANGE
Discovery
Model Year: …………….. 2019-2020
VIN: …………………………… SALRR2RV6K2400085-SALRG2RV9K2414715
……………………………………. SALRT2RV6L2414734-SALRR2RV1L2443301
A total of 11,084 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of an accident.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will replace the ground stud with a modified part.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of January 8, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N400NAS, SAFETY RECALL: Startup Battery Ground Stud – Insufficient Ground Contact, for detailed repair instructions.
TECHNICAL Q & A: SAFETY RECALL N400
Main Message: An issue has been identified on a limited number of model year Land Rover vehicles where, due to insufficient contact of the startup battery ground stud to the chassis, the vehicle may exhibit various electrical faults including failure to start, cut out while in motion with loss of electrical power. Vehicle cut out while in motion coupled with loss of exterior lighting without warning could lead to an increased risk of an accident.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of an accident especially during the hours of darkness.
Q3 Can you tell me more about what is wrong with the vehicles?
Insufficient contact of the startup battery ground stud located in the loadspace may cause various electrical faults in the vehicle. These electrical faults may lead to the vehicle non-start, cutting out while in motion and loss of all electrical power. Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of an accident.
Q4 How would the customer become aware of potentially having this concern?
Customer may notice various electrical faults and warning lights in the Instrument Panel Cluster (IPC).
Q5 Does this concern affect vehicle safety?
Yes, vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of an accident.
Q6 Has Jaguar Land Rover Limited received many complaints?
Yes, Jaguar Land Rover has received several complaints.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover has received one report of an accident. There are no reports of injuries or fires as a result of this concern
Q8 How was the condition discovered?
An investigation was opened following increasing number of reports of vehicle cut out while at highway speed.
Q9 How long has Jaguar Land Rover known about this problem?
The vehicle cut out condition started being investigated in April 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
These vehicles will receive a redesigned ground stud in production.
Q12 What will an authorized Land Rover retailer do to the vehicles?
An authorized Land Rover retailer will renew the ground stud with a modified part.
Q13 Which vehicles are affected by this recall?
Discovery vehicles manufactured from November 09, 2018 to August 27, 2020.
Model Year: ……………. 2019-2020
VIN Range: ……………… SALRR2RV6K2400085-SALRG2RV9K2414715
……………………………………. SALRT2RV6L2414734-SALRR2RV1L2443301
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
SECTION:
414-01
SUBJECT/CONCERN:
SAFETY RECALL: Startup Battery Ground Stud – Insufficient Ground Contact
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Discovery (LR) | 2019-2020 | 400085-443301 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to insufficient contact of the battery ground stud to the chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in motion, may lose all electrical power and lighting without warning to the driver. and could lead to an increased risk of an accident.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
| DESCRIPTION | PART NUMBER | QUANTITY |
| M6 Ground stud | LR149837 | 1 |
SPECIAL TOOLS:
The following special tool(s) is required:
- JLR-MRPK4075 OR
- JLR-MRPK4081
Refer to the TOPIx Workshop Manual/Workshop Procedure for any additional required special tools.
SERVICE INSTRUCTION:
NOTES:
◾ mandatory special tool JLR-MRPK4075 or JLR-MRPK4081 must be used to install a new ground stud.
◾ Some variation in the illustrations may occur, but the essential information is always correct.
◾ Some components are shown removed for clarity.
1.
Open the tailgate.
2.
Remove the right loadspace trim panel (see TOPIx Workshop Manual section 501-05: Interior Trim and Ornamentation – Removal and Installation – Right Loadspace Trim Panel).
3.
Disconnect the startup battery ground cable (see TOPIx Workshop Manual section 414-00: Battery and Charging System – General Information – Specifications).
4.
Remove the startup battery ground cable from the body ground stud (G4D178).
5.
NOTE:
Special tool JLR-MRPK4075 or JLR-MRPK4081 MUST be used to install a new ground stud.
Use special tool JLR-MRPK4075 or JLR-MRPK4081to install a new body ground stud (LR149837) 50 mm above the existing ground stud (see TOPIx Workshop Manual section 501-25A: Body Repairs General Information – General Procedures – Body Earth Stud Repair).
6.
Use 2 pairs of suitable pliers to carefully straighten the startup battery ground cable locating tab, making sure the eyelet is held securely so the surface remains level while the locating tab is straightened.
7.
NOTE:
The surface of the startup battery ground cable eyelet MUST be flat prior to installation.
Install the startup battery ground cable to the new body ground stud.
◾ Torque: 8 Nm
8.
NOTE:
Make sure the battery terminal is in the correct position.
Connect the startup battery ground cable (see TOPIx Workshop Manual section 414-00: Battery and Charging System – General Information – Specifications).
9.
Install the right loadspace trim panel (see TOPIx Workshop Manual section 501-05: Interior Trim and Ornamentation – Removal and Installation – Right Loadspace Trim Panel).
10.
Close the tailgate.
573.6 (c) (6) – Chronology of Events for N400:
A Product Safety and Compliance Committee (PSCC) Investigation was opened on April 21, 2020, following an investigation into increased claim rates for vehicle cut out while at highway speed by the Global Critical Concerns team (GCCT).
During May and June 2020, the PSCC directed the engineering team to review the manufacturing processes and controls relating to the battery ground stud at the Nitra vehicle assembly plant and compare this to the processes employed at the Solihull vehicle assembly plant. The COVID-19 Pandemic caused some difficulty in conducting the investigation.
The engineering team reported their initial findings to the PSCC on June 23, 2020, where a review of the manufacturing processes was completed. Based on the field evidence, the investigation narrowed its scope to focus on vehicles manufactured at the Nitra vehicle assembly plant. The engineering team was also instructed to engage with the supplier of the related body panel to review its manufacturing data, quality controls, quality history for this part and associated assembly processes.
Through July and August 2020, the engineering team continually reported back to the PSCC to ensure the prescribed actions for this investigation were being completed by engineering and the supplier, to review analysis into the possible causes of the condition and to validate the scope of affected vehicles.
In late September 2020, the engineering team reported back to the PSCC they were unable to determine the origin of the condition and confirmed that all lines of technical investigation had been exhausted. The PSCC requested the engineering team to review the details and identify any areas which warrant more detailed investigations and the determine if this condition was related to seasonality, market unique conditions, unique production periods or any other factors and report to PSCC the full scope of affected vehicles.
The PSCC again reviewed the concern on October 27, 2020 where detailed data analysis was reviewed and the scope of the issue finalized and agreed. The PSCC progressed the issue to the Recall Determination Committee (RDC).
The RDC reviewed the issue on November 03, 2020 and concluded that it represented an unreasonable risk to safety and a voluntarily safety recall be conducted.
There has been one reported accident in the USA as a result of this concern.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY | 2019-2020 |
14 Associated Documents
Manufacturer Notices(to Dealers,etc)- Recall Campaign Initial Notification Retrofit Information Labels MY2019 177 (A-Class)
RCMN-20V694-9689.pdf 198.839KB
Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N400 (NHTSA 20V-694)
RCMN-20V694-4339.pdf 127.462KB
Recall Acknowledgement
RCAK-20V694-6535.pdf 244.824KB
Defect Notice 573 Report
RCLRPT-20V694-3611.PDF 213.557KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V694-0974.pdf 291.26KB
Remedy Instructions and TSB
RCRIT-20V694-2277.pdf 197.446KB
Chronology
RMISC-20V694-4280.pdf 34.378KB
Miscellaneous Document – Campaign Launch Status – N400 RECALL – BATTERY GROUND STUD – 19 & 20MY DISCOVERY
Recall 573 Report – Amendment 1
RCLRPT-20V694-5826.PDF 213.564KB
Remedy Instructions and TSB
RCRIT-20V694-2948.pdf 308.245KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V694-3509.PDF 211.153KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS – N400 RECALL – BATTERY GROUND STUD – 19 & 20MY DISCOVERY
RMISC-20V694-6956.pdf 41.436KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V694-1179.PDF 211.251KB
Recall Quarterly Report #3, 2021-2
RCLQRT-20V694-3916.PDF 211.345KB
Latest Recalls Documents
- 5/16" Single Stud Ground Junction Block
- Black Nylon Construction
- Includes Lock Washer and Nut
- Integrated Nut at the Bottom of the Stud for Tightening
- Includes (1) Red and (1) Black 3/8" Junction Block
- Mounts with #10 Machine Screws
- Red and Black Nylon Construction with Mounting Holes
- Use with Fastronix Stud Covers 404-120 for a Complete Installation
- Integrated Nut at the Bottom of the Stud for Tightening
- 1/4" Stud with Lock Washer and Nut
- Sturdy Nylon Construction
- Two Mounting Holes
- Integrated Nut at the Bottom of the Stud for Tightening
- 【High Quality Material】: This product is made of nylon construction with stainless steel studs for great strength and durability. It is made of nylon plastic base with stainless steel screw nut and copper spacer, which has better corrosion resistance compared to the battery busbar made of 304 stainless steel. Therefore this product is very durable and has a long service life.
- 【Practical Function】: This product is used to connect two or more connectors/wires as battery terminals and ground terminals for battery power. Useful for customizing or relocating batteries and wires.
- 【Easy Installation】: Insulated terminals with 1 red and 1 black post, red for power and black for ground, for connecting battery cables. Perfect for surface mounting of work panels under extreme conditions, with screw mounting holes for mounting in any direction.
- 【Wide Application】: This product can be used as a battery terminal block for 12V/24V cars, motorhomes, yachts and boats.This product can be used as a battery terminal block for 12V/24V cars, RVs, yachts and boats, as well as for electrical equipment and solar cells. This heavy duty insulated terminal block is designed to keep circuit wiring neat and prevent short circuits, suitable for cars, automobiles, trucks, boats, ships, solar panels, and more.
- 【Perfect Design】: Battery terminal block is made of high quality stainless steel with a high quality nylon base to terminate heavy duty cables. Products include wiring bolts and two screws. Designed with double stud terminals, allowing the 12V female terminal block to accept large size terminal connectors and wires.
Last update on 2026-06-08 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
N400NAS6
TECHNICAL BULLETIN
20 APR 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
PARTS QUANTITY
N400 C Ground stud –
Renew
05.10.20 0.2 LR149837 1
N400 D Ground stud –
Renew
Drive in/drive
out
05.10.20
02.02.02
0.2
0.2
LR149837
–
1
–
WARRANTY:
Page 3 of 9
https://topix.landrover.jlrext.com/topix/service/procedure/1182260/ODYSSEY_FSA/G285… 4/20/2021
Normal Warranty policies and procedures apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside normal warranty period), a copy of the repair invoice must
be produced as proof of the repair. The retailer must directly reimburse the customer
and a claim for recovery of this cost by using the related damage procedure.
Claims for related damages can only be made when the Recall claim has been paid
and accepted. Only vehicles eligible for this Program are included in this process. Only
one claim per vehicle for related damages will be accepted. Only repairs performed
using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting Program Code ‘N400’ and by clicking the Related Damage
radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost
to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in
local currency. A copy of the invoice must be appended to the repair order for
Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field
on the claim to itemize and explain the charges.
CUSTMER REIMBURSEMENT FOR PREVIOUS REPAIRS:
***********************************************************************************************************
IMPORTANT SAFET LL
This notice applies to your vehicle,
December 18, 2020
SAFETY RECALL N400: Startup Battery Ground Stud – Insufficient Ground Contact
Vehicles Affected: Land Rover Discovery Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-694
Dear Land Rover Discovery Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain
2019-2020 model year Land Rover Discovery vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified where, due to insufficient contact of the battery ground stud to the
chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in
motion and may lose all electrical power.
Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could
lead to an increased risk of a crash.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will replace the ground stud with a modified part.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N400’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
04
0000094
0000001
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected], If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service Jaguar Land Rover North America, LLC
************************************************************************************************************
SAFETY RECALL N400 (NHTSA 20V-694) –
STARTUP BATTERY GROUND STUD –
INSUFFICIENT GROUND CONTACT
NAS20.12.006 RECALL USA AFTERSALES BULLETIN
DECEMBER 9, 2020
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2019-2020 model year Land Rover Discovery vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates NAS20.11.018 and replaces NAS20.04.006.
PARTS DESCRIPTION PART NUMBER QUANTITY
M6 Ground stud
LR149837
1
SPECIAL TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS) PARTS QUANTITY
N400
C
Ground stud – Renew
05.10.20
0.2
LR149837
1 N400 D Ground stud – Renew Drive in/drive out 05.10.20 02.02.02 0.2 0.2 LR149837 – 1 –
Normal Warranty policies and procedures apply.
CUSTOMER REIMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost by using the related damage procedure.
Claims for related damages can only be made once the Recall claim has been paid and accepted. Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting Program Code ‘N400’ and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
SAMPLE OWNER LETTER: SAFETY RECALL N400
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALRXXXXXXXXXXXXX
January 2021
SAFETY RECALL N400: Startup Battery Ground Stud – Insufficient Ground Contact
Vehicle Affected: Land Rover Discovery Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-694
Dear Land Rover Discovery Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2019-2020 model year Land Rover Discovery vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified where, due to insufficient contact of the battery ground stud to the chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in motion and may lose all electrical power.
Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of an accident.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will replace the ground stud with a modified part.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N400’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. sample
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
sample
SEOCONTENT-END
This product presentation was made with AAWP plugin.