SAFETY RECALL N566 (NHTSA 21V-168) – Driver Lower Airbag Module Renew – 2020 Land Rover Range Rover Evoque

March 11, 2021 NHTSA CAMPAIGN NUMBER: 21V168000

Lower Knee Air Bag Cushion Cover May Come Loose

In the event of a crash, an unfolded knee air bag may not offer the driver full protection, increasing the risk for injury.

 

NHTSA Campaign Number: 21V168

Manufacturer JaguareBay logo Land RovereBay logo North America, LLC

Components AIR BAGS

Potential Number of Units Affected 250

 

Summary

JaguareBay logo Land RovereBay logo North America, LLC (Land RovereBay logo) is recalling certain 2020 Range Rover Evoque vehicles. The cushion cover on the left-side lower knee air bag may come loose, which could result in the cushion unfolding from the air bag module housing.

 

Remedy

Land RovereBay logo will notify owners, and dealers will replace the left-side lower knee air bag module, free of charge. The recall began May 3, 2021. Owners may contact Land RovereBay logo customer service at 1-800-637-6837. Land RovereBay logo’s number for this recall is N566.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY

1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 


DESCRIPTION OF ISSUE

An issue has been identified on certain Land RovereBay logo vehicles within the listed Affected Vehicle Range where the Driver Lower Airbag Module cushion cover may become loose due to a degradation of the adhesive on the airbag dust cover. This can result in the airbag cushion partially unfolding from the airbag module housing and being visible in the front left footwell.

 

AFFECTED VEHICLE RANGE

A total of 250 vehicles are affected in the USA and its Federal Territories.

Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZL2FX5LH005546-SALZP2FX4LH007079

Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Should the Driver Lower Airbag Module not remain correctly folded in its as-designed position, in the event of a vehicle crash of sufficient severity where Driver Lower Airbag Module deployment is required, the driver may not receive the full protection afforded by the Driver Lower Airbag and could increase the severity of injuries experienced.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land RovereBay logo retailer who will replace the Driver Lower Airbag Module with one manufactured to the correct specification. There will be no charge to owners for this action under this Program.

Unsold vehicles will have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle handover to the customer.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before May 7, 2021.

 

ACTION TO BE TAKEN

Use the JaguareBay logo Land RovereBay logo claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.

JaguareBay logo Land RovereBay logo North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N566NAS, SAFETY RECALL: Driver Lower Airbag Module Renew, for detailed repair instructions.

 

TECHNICAL Q & A: SAFETY RECALL N566

Main Message: The Driver Lower Airbag Module cushion cover may become loose due to a degradation of the adhesive on the airbag dust cover. This can result in the airbag cushion partially unfolding from the airbag module housing and being visible in the front left footwell.

 

Q1 Who do I contact if a member of the press contacts me about this recall?

Please ensure Press enquiries are referred to the JaguareBay logo Land RovereBay logo North America Press Office to the attention of:

Stuart Schorr
Director, Communications
JaguareBay logo Land RovereBay logo North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964

 

Q2 Why is JaguareBay logo Land RovereBay logo recalling certain Land RovereBay logo vehicles?

Should the Driver Lower Airbag Module not remain correctly folded in its as-designed position, in the event of a vehicle crash of sufficient severity where Driver Lower Airbag Module deployment is required, the driver may not receive the full protection afforded by the Driver Lower Airbag and could increase the severity of injuries experienced.

 

Q3 Can you tell me more about what is wrong with the vehicles?

An investigation found through the supplier records, the initial production assembly of the lower airbag modules used a manual, uncontrolled process, for the installation of the dust cover over the module. This process has led to a limited number of driver lower airbag module dust covers detaching, allowing airbag cushions to unfold when installed in vehicles due to inadequate adhesion of the dust cover to the lower airbag module.

 

Q4 How would the customer become aware of potentially having this concern?

Customers may see the airbag cushion partially unfolding from the driver lower airbag module housing and being visible in the driver footwell.

 

Q5 Does this concern affect vehicle safety?

Yes. Vehicles in this condition may not provide the full protection to the driver during a crash afforded by the driver lower airbag module and could increase the severity of injuries experienced.

 

Q6 Has JaguareBay logo Land RovereBay logo Limited received many complaints?

Yes, there have been a number of reports of this issue.

 

Q7 Have there been any accidents, fires, or injuries?

JaguareBay logo Land RovereBay logo is not aware of any accidents, fires, or injuries which have been attributed to this issue.

 

Q8 How was the condition discovered?

An investigation was opened on January 19, 2021, following a number of Electronic Product Quality reports (EPQR) received from the market.

 

Q9 How long has JaguareBay logo Land RovereBay logo known about this problem?

The investigation was opened on January 19, 2021.

 

Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

We have no concerns with the overall reliability of the vehicle. JaguareBay logo Land RovereBay logo carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

 

Q11 What has JaguareBay logo Land RovereBay logo done in production?

Production vehicles are manufactured with driver lower airbag modules assembled using a controlled process ensuring adhesion of the dust cover.

 

Q12 What will an authorized Land RovereBay logo retailer do to the vehicles?

An authorized Land RovereBay logo retailer will renew the Driver lower airbag module with one manufactured to the correct specification.

 

Q13 Which vehicles are affected by this recall?

Certain 2020 model year Land RovereBay logo Range Rover Evoque vehicles, manufactured from February 12 through February 19, 2019, are affected:

SALZL2FX5LH005546-SALZP2FX4LH007079

 

Q14 Are other JaguareBay logo Land RovereBay logo models affected by these actions?

No other models, other than those listed on this document, are known to be affected by this condition.

 

Q15 Are parts available to rework vehicles?

Yes, the necessary parts are available for authorized Land RovereBay logo retailers to conduct this repair.

 

Q16 How much will the recall cost JaguareBay logo Land RovereBay logo?

Cost was not a factor in deciding to recall these vehicles.

 

Q17 How do I know if my vehicle is affected?

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land RovereBay logo retailer for the work to be carried out.

 

Q18 How long does it take for the vehicle to be inspected and repaired?

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.

 

Q19 Can I continue to drive my vehicle safely until it has been recalled?

Customers are advised to contact an authorized Land RovereBay logo retailer should they have any concerns regarding their vehicles.

 


SITUATION:

An issue has been identified on certain Land RovereBay logo vehicles within the listed Affected Vehicle Range where the Driver Lower Airbag Module cushion cover may become loose due to a degradation of the adhesive on the airbag dust cover. This can result in the airbag cushion partially unfolding from the airbag module housing and being visible in the front left footwell.

Should the Driver Lower Airbag Module not remain correctly folded in its as-designed position, in the event of a vehicle crash of sufficient severity where Driver Lower Airbag Module deployment is required, the driver may not receive the full protection afforded by the Driver Lower Airbag and could increase the severity of injuries experienced.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

SERVICE INSTRUCTION:

1

Renew the driver lower airbag module (see TOPIx Workshop Manual section 501-20B: Supplementary Restraint System – Removal and Installation – Driver Lower Airbag Module).

 


 


1 Affected Product

Vehicle

MAKEMODELYEAR
LAND ROVEReBay logoRANGE ROVER EVOQUE2020

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-21V168-8175.PDF 214.751KB

 


Recall Acknowledgement

RCAK-21V168-7269.pdf 759.512KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V168-0723.pdf 338.499KB

 


Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N566 (NHTSA 21V-168) – DRIVER LOWER AIRBAG MODULE RENEW

RCMN-21V168-2408.pdf 745.544KB

 


Remedy Instructions and TSB

RCRIT-21V168-4889.pdf 92.154KB

 


Miscellaneous Document – Campaign Launch Status slide

RMISC-21V168-2620.pdf 44.35KB

 


Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N566 (NHTSA 21V-168)

RCMN-21V168-1637.pdf 125.667KB

 


Recall Quarterly Report #1, 2021-2

RCLQRT-21V168-7194.PDF 211.153KB

 


Recall Quarterly Report #3, 2021-4

RCLQRT-21V168-8135.PDF 211.339KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V168&docType=RCL

 


 

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