June 8, 2021 NHTSA CAMPAIGN NUMBER: 21V435000
Rear Taillight Assembly May Fail
Turn signals, brake lights, and tail lights that fail to illuminate can reduce visibility to other drivers and increase the risk of a crash.
NHTSA Campaign Number: 21V435
Manufacturer Jaguar
Land Rover North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 2,622
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2022 Defender X vehicles equipped with smoked rear light assemblies. A voltage spike, triggered by a bright light shining on the rear of the vehicle, can cause the turn signals, brake lights, and tail lights to fail.
Remedy
Dealers will replace the rear light assemblies, free of charge. Owner letters were mailed September 27, 2021. Owners can contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N598.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
SAFETY RECALL N598: Tail Lamp Inoperative
Vehicle Affected: Land Rover Defender
Model Year: 2020-2022
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-435
Dear Land Rover Defender Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020-2022 model year Land Rover Defender vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
Should an intense light source shine directly on the rear of your vehicle at a certain angle, the brake lamps, turn signal indicators, and/or the tail lamps may stop working. In the case of turn signal indicators and brake lamps, the condition resets without driver intervention and operation will resume absent of the intense light source. In the case of the tail lamp operation, the lamps remain off until either the ignition is switched off and on or the lamps are switched off and then on via the lighting control switch.
Where the tail lamp system fails to illuminate, other road users will not be aware the vehicle may be slowing down, stopping, or changing direction. During darkness and where the tail lamps are not illuminated, following drivers may not realize the presence of a vehicle ahead.
Each of these conditions will increase the risk of a crash.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of these vehicles to replace the tail lamp assemblies to the correct specification. However, we currently do not have the adequate supply of the necessary components.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VlN) and request a service date to complete the work required under Program Code ‘N598‘.
DESCRIPTION OF ISSUE
An issue has been identified on certain Land Rover vehicles with darkened rear lamp assemblies within the listed Affected Vehicle Range where, if an intense light source shines directly on the rear of an affected vehicle at a certain angle, the stop, turn signal, and/or tail lamp may experience a photovoltaic over-voltage event and cease to function. In the case of turn signals and stop lamps, the condition resets without driver intervention and operation will resume absent of the intense light source. In the case of tail lamp operation, the lamps will extinguish until the power feed is cycled, such as an ignition off/on or turning the lamps off and then on at the lighting control switch.
AFFECTED VEHICLE RANGE
A total of 2,622 vehicles are potentially involved in the USA and Federalized Territories.
Defender
Model Year: ………….. 2020-2022
VIN: ………………………… SALEX7EU0L2016027-SALEX7RU1N2072300
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Where the rear lamp system fails to illuminate, other road users will not be aware of the vehicle may be slowing down, stopping, or changing direction. During darkness, where the tail lamps have extinguished, following drivers may not realize the presence of a vehicle ahead.
Each of these failed state conditions will increase the risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will replace the rear lamp assemblies. There will be no charge to owners for this action under this Program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before August 3, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.
CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where, if an intense light source shines directly on the rear of an affected vehicle at a certain angle, the stop, turn signal, and/or tail lamp may experience a photovoltaic over-voltage event and cease to function. In the case of turn signals and stop lamps, the condition resets without driver intervention and operation will resume absent of the intense light source. In the case of tail lamp operation, the lamps will extinguish until the power feed is cycled, such as an ignition off/on or turning the lamps off and then on at the lighting control switch
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s)detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION
| DESCRIPTION | PART NUMBER | QTY |
| Tail lamp – Kit | LR164872 | 1 |
SERVICE INSTRUCTION
1.
CAUTIONS:
- This procedure requires Pathfinder version 334 loaded or a later version.
- All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.
NOTE:
The JLR approved diagnostic equipment will read the VIN for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required.
Connect the JLR approved battery support unit.
2.
Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow the JLR approved diagnostic equipment prompts.
4.
Select ‘ECU Diagnostics’.
- Select ‘All DTCs’.
- Select ‘Clear all DTCs’.
- Follow all on-screen instructions to complete this task.
5.
NOTE:
Make sure the original tail lamp assemblies are in an unserviceable condition before discarding. This will make sure that the old tail lamp assemblies cannot re-used.
Renew both tail lamp assemblies (see TOPIx Workshop Manual section 417-01:
Exterior Lighting – Removal and Installation – Tail Lamp Assembly).
6.
If required, reset the vehicle to ‘Transportation Mode’.
7.
When all of the tasks are complete, exit the session.
8.
Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
SEOCONTENT-START
26
CAMPAIGN LAUNCH STATUS
SAFETY RECALL N598 REAR LAMPS MAY NOT OPERATE
AFFECTED MODELS 20-21MY Defender X model fitted
with ‘smoked’ rear lamps
VOLUME AFFECTED 2786 USA 274 CAN
REPAIR
Should an intense light source shine
directly on the rear of an affected
vehicle at a certain angle, the stop,
turn signal and/or tail lamp may
experience an over-voltage event, and
cease to function. Both rear lamp
assemblies will be replaced to rectify
this.
REPAIR TIME c 2.0 hrs + DIDO
CAMPAIGN LAUNCHED August 23rd , 2021
Notes
Limited Initial supplies of new lamps
received in market. To support launch,
there is a requirement to order
replacement parts by VIN. Priority
should be given to customer vehicles
rather than stock.
N598 RECALL & N609 RECALL
SAFETY RECALL N609 FRONT SEAT TRACK – DEFENDER 90
AFFECTED MODELS 21MY Defender 90 with manual seats
VOLUME AFFECTED 603 USA 66 CAN
REPAIR
Vehicles with manually adjustable front
seats, the front seat track end stop
bracket may become deformed.
Deformed seat track end stop brackets
may allow the seat to latch further
forward than intended by design and
may allow reduced seat strength in the
event of a crash. Both front seats on
affected vehicles will require
replacement of the seat tracks with a
modified part.
REPAIR TIME 1.0 hrs + DIDO
TARGET CAMPAIGN LAUNCH
Retailer recall notification and stop sale
July 15th, 2021. NAS21.07.017 CAN
and NAS21.07.018 USA
Repair publication awaiting additional
parts stock.
Notes
25 unsold units in retailer stock.
Requires locally sourced Loctite 243
thread lock
*************************************************************************************************************
N607 RECALL – N598 RECALL
CAMPAIGN LAUNCH STATUS
SAFETY RECALL N607
AFFECTED MODELS
20-21MY Discovery. Extension of the
existing N400 recall VIN range to add a
further set of vehicles up to new end
VIN SALRA2BUXM2453142
VOLUME AFFECTED 1383 USA 83 CAN
REPAIR
The battery cable ground stud may be
loose in the body and needs to be
replaced. Insufficient ground contact
may lead to intermittent operation of
electrical equipment and unexpected
engine shutdown. A new 6mm ground
stud is to be installed above the existing
location.
REPAIR TIME 0.2 hrs + Drive in/out
CAMPAIGN LAUNCH Target by July 14th 2021
Notes
Retailer notification bulletins
NAS21.07.001 (CAN and
NAS21.07.002(USA) were published
July 1st ,2021
Repair process will be the same as for
N400 recall 28
SAFETY RECALL N598 REAR LAMPS MAY NOT OPERATE
AFFECTED MODELS 20-21MY Defender X model fitted with
‘smoked’ rear lamps
VOLUME AFFECTED 2785 USA 274 CAN
REPAIR
Should an intense light source shine
directly on the rear of an affected
vehicle at a certain angle, the stop, turn
signal and/or tail lamp may experience
an over-voltage event, and cease to
function. Both rear lamp assemblies will
be replaced to rectify this.
REPAIR TIME c 1.7 hrs + DIDO
TARGET CAMPAIGN LAUNCH TBC
Notes
A new design of lamp has been
approved and the supplier is
commencing manufacture. Supply
restrictions for semi conductors will
increase lead times with recall launch
quantities of lamps currently not
expected in market before late August.
*************************************************************************************************************
PRINTED COPIES ARE UNCONTROLLED 23
CAMPAIGN LAUNCH STATUS
SAFETY RECALL N598 REAR LAMPS MAY NOT OPERATE
AFFECTED MODELS 20-21MY Defender X model fitted with ‘smoked’ rear lamps
VOLUME AFFECTED 2785 USA 274 CAN
REPAIR
Should an intense light source shine directly on the rear of an
affected vehicle at a certain angle, the stop, turn signal and/or
tail lamp may experience an over-voltage event, and cease to
function. Both rear lamp assemblies will be replaced to rectify
this.
REPAIR TIME c 2.0 hrs + DIDO
TARGET CAMPAIGN LAUNCH Early Sept 2021
Notes
A new design of lamp has been approved and the supplier is
commencing manufacture. Supply restrictions for semi
conductors are increasing manufacturing lead times with recall
launch quantities of lamps still to be determined
N598 RECALL 20-21MY DEFENDER – SMOKED REAR LAMPS
*************************************************************************************************************
PRINTED COPIES ARE UNCONTROLLED 13
CAMPAIGN LAUNCH STATUS
SAFETY RECALL N598 REAR LAMPS MAY NOT OPERATE
AFFECTED MODELS 20-21MY Defender X model fitted with ‘smoked’ rear lamps
VOLUME AFFECTED 2,786 USA 274 CAN
REPAIR
Should an intense light source shine directly on the rear of an
affected vehicle at a certain angle, the stop, turn signal and/or
tail lamp may experience an over-voltage event, and cease to
function. Both rear lamp assemblies will be replaced to rectify
this.
REPAIR TIME c 2.0 hrs + DIDO
CAMPAIGN LAUNCHED August 23rd , 2021
Notes
Supplies of new lamps received in market. To support initial
launch, there is a requirement to order replacement parts by VIN.
Priority should be given to customer vehicles rather than stock.
N598 RECALL 20-21MY DEFENDER – SMOKED REAR LAMPS
*************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
July 30, 2021
SAFETY RECALL N598: Tail Lamp Inoperative
Vehicle Affected: Land Rover Defender Model Year: 2020-2022
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-435 Dear Land Rover
Defender Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain
2020-2022 model year Land Rover Defender vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
Should an intense light source shine directly on the rear of your vehicle at a certain angle, the
brake lamps, turn signal indicators, and/or the tail lamps may stop working. In the case of turn
signal indicators and brake lamps, the condition resets without driver intervention and operation
will resume absent of the intense light source. In the case of the tail lamp operation, the lamps
remain off until either the ignition is switched off and on or the lamps are switched off and then
on via the lighting control switch.
Where the tail lamp system fails to illuminate, other road users will not be aware the vehicle may
be slowing down, stopping, or changing direction. During darkness and where the tail lamps are not
illuminated, following drivers may not realize the presence of a vehicle ahead.
Each of these conditions will increase the risk of a crash.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of these vehicles to replace the tail lamp assemblies to the
correct specification. However, we currently do not have the adequate supply of the necessary
components.
There will be no charge for this repair under this program.
What should you do?
Once we have adequate supply of the necessary components, we will notify you via a second letter
requesting that you contact your preferred authorized Land Rover retailer and provide them with
your Vehicle Identification Number (VIN) and request a service date to complete the work required
under Program Code ‘N598’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately two (2) hours, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time
for the service visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, regarding this Program, please contact the Service Manager
at your authorized Land Rover retailer for assistance. If you have any queries or concerns that
your retailer cannot address, please contact the Land Rover Customer Relationship Center at
1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. Please
include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
*************************************************************************************************************
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N598NAS2
TECHNICAL BULLETIN
23 AUG 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professionalTechnicians with the knowledge, tools, and equipment required to do the job properly andsafely. It informs these Technicians of conditions that may occur on some vehicles, or providesinformation that could assist in proper vehicle service. The procedures should not beperformed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a conditiondescribed affects your vehicle. Contact an authorized Land Rover service facility to determinewhether this bulletin applies to a specific vehicle.
100-00
SECTION:
Safety Recall : Tail Lamp Inoperative
SUBJECT/CONCERN:
MODEL:
MODEL YEAR:
VIN:
Defender (LE)
2020-2022
000151-077053
AFFECTED VEHICLE RANGE:
CANADA, USA
MARKETS:
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Refer to TOPIx Workshop Manual/Service Instruction(s) for any required special tools.
NOTE:
Order only one (1) of each part number per affected vehicle and include the 17-character
Vehicle Identification Number (VIN)
in the Customer Material field.
The parts below should be ordered through
Jaguar Land Rover (JLR)
in the normal manner.
SITUATION:
A potential issue has been identified on certain vehicles within the listed Affected VehicleRange where, if an intense light source shines directly on the rear of an affected vehicle at acertain angle, the stop, turn signal, and/or tail lamp may experience a photovoltaic over-voltage event and cease to function. In the case of turn signals and stop lamps, the conditionresets without driver intervention and operation will resume absent of the intense lightsource. In the case of tail lamp operation, the lamps will extinguish until the power feed iscycled, such as an ignition off/on or turning the lamps off and then on at the lighting controlswitch
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrainfrom releasing the vehicles for new vehicle sale pending completion of the procedure(s)detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the
Pre-Delivery Inspection (PDI)
process but must have it completed prior to vehicle handover tothe customer.
Affected vehicles already in the hands of customers should be updated at the next availableopportunity.
CONDITION SUMMARY:
SPECIAL TOOLS INFORMATION:
PARTS INFORMATION
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DESCRIPTION
PART NUMBER
QTYDESCRIPTIONPART NUMBERQTY
Tail lamp – Kit
LR164872
1
DESCRIPTION
SRO
TIME
N598 – Tail lamp assembly – Pair – Renew – With
Diagnostic Trouble Code(s) (DTC)
clear
99.02.01.41
2.0
Drive in/drive out
02.02.02
0.2
NOTE:
Repair procedures are under constant review, and therefore times are subject tochange; those quoted here must be taken as guidance only. Always refer to TOPIx toobtain the latest repair time.
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligiblefor this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recalland Service Actions are identified to make sure the correct parts are available and adequateworkshop time is allocated for repairs to be completed at one visit.
Warranty claims should be submitted quoting program code N598 with the relevant optioncode from the table below. As option codes are used there is no requirement for you to enterSROs or parts, these are included for information only.
Warranty claims must be submitted for payment within 30 calendar days of completion of therepair.
PROGRAMCODE
OPTION
DESCRIPTION
SRO
TIME
PARTNUMBER
QTY
N598
A
N598 – Tail lamp assembly – Pair -Renew – With
DTC
clear
99.02.01.41
2.0
LR164872
1
SROS
WARRANTY INFORMATION
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PROGRAMCODE
OPTION
DESCRIPTION
SRO
TIME
PARTNUMBER
QTY
N598
B
N598 – Tail lamp assembly – Pair -Renew – With
DTC
clear
Drive in/drive out
99.02.01.41
02.02.02
2.0
0.2
LR164872
1
Warranty claims should be submitted in accordance with the current
JLR
Global WarrantyManual, and its amendments, unless stated otherwise in this bulletin.
SERVICE INSTRUCTION
CAUTIONS:
This procedure requires Pathfinder version 334 loaded or a later version.
All ignition ON/OFF instructions must be followed. Failure to completethese instructions may cause damage to the vehicle control modules.
NOTE:
The JLR approved diagnostic equipment will read the
VIN
for the vehicle andautomatically take the vehicle out of ‘Transportation Mode’ if required.
Connect the JLR approved battery support unit.
1.
Connect the JLR approved diagnostic equipment to the vehicle and begin a newsession.
2.
Follow the JLR approved diagnostic equipment prompts. 3.
Select ‘ECU Diagnostics’.
Select ‘All
DTC
s’.
Select ‘Clear all
DTC
s’.
Follow all on-screen instructions to complete this task.
4.
8/23/2021 N598NAS2 – Safety Recall : Tail Lamp Inoperative | TOPIx
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NOTE:
Make sure the original tail lamp assemblies are in an unserviceable conditionbefore discarding. This will make sure that the old tail lamp assemblies cannotre-used.
Renew both tail lamp assemblies (see TOPIx Workshop Manual section 417-01:Exterior Lighting – Removal and Installation – Tail Lamp Assembly).
5.
If required, reset the vehicle to ‘Transportation Mode’. 6.
When all of the tasks are complete, exit the session. 7.
Disconnect the JLR approved diagnostic equipment and the JLR approved batterysupport unit.
8.
*************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
September 27, 2021
SAFETY RECALL N598: Tail Lamp Inoperative
Vehicle Affected: Land Rover Defender Model Year: 2020-2022
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-435 Dear Land Rover
Defender Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain
2020-2022 model year Land Rover Defender vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
Should an intense light source shine directly on the rear of your vehicle at a certain angle, the
brake lamps, turn signal indicators, and/or the tail lamps may stop working. In the case of turn
signal indicators and brake lamps, the condition resets without driver intervention and operation
will resume absent of the intense light source. In the case of the tail lamp operation, the lamps
remain off until either the ignition is switched off and on or the lamps are switched off and then
on via the lighting control switch.
Where the tail lamp system fails to illuminate, other road users will not be aware the vehicle may
be slowing down, stopping, or changing direction. During darkness and where the tail lamps are not
illuminated, following drivers may not realize the presence of a vehicle ahead.
Each of these conditions will increase the risk of a crash.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of these vehicles to replace the tail lamp assemblies to the
correct specification. There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N598’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately two (2) hours, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time
for the service visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, regarding this Program, please contact the Service Manager
at your authorized Land Rover retailer for assistance. If you have any queries or concerns that
your retailer cannot address, please contact the Land Rover Customer Relationship Center at
1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. Please
include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
*************************************************************************************************************
NOTIFICATION OF SAFETY RECALL N598 (NHTSA
21V-435)
NAS21.06.011 RECALL USA AFTERSALES BULLETIN
JUNE 10, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a Recall on certain 2020-2022 model year Land Rover Defender vehicles
imported into the United States market. Information relating to this Recall will be posted on the National
Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the
manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up
to $22,723.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized
Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall
repair is completed.
DESCRIPTION OF ISSUE
An issue has been identified on certain Land Rover vehicles with darkened rear lamp assemblies within the listed
Affected Vehicle Range where, if an intense light source shines directly on the rear of an affected vehicle at a
certain angle, the stop, turn signal, and/or tail lamp may experience a photovoltaic over-voltage event and cease
to function. In the case of turn signals and stop lamps, the condition resets without driver intervention and
operation will resume absent of the intense light source. In the case of tail lamp operation, the lamps will extinguish
until the power feed is cycled, such as an ignition off/on or turning the lamps off and then on at the lighting control
switch.
AFFECTED VEHICLE RANGE
A total of 2,622 vehicles are potentially involved in the USA and Federalized Territories.
Defender
Model Year: ………….. 2020-2022
VIN: ………………………… SALEX7EU0L2016027-SALEX7RU1N2072300
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Where the rear lamp system fails to illuminate, other road users will not be aware of the vehicle may be slowing
down, stopping, or changing direction. During darkness, where the tail lamps have extinguished, following drivers
may not realize the presence of a vehicle ahead.
Each of these failed state conditions will increase the risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will replace the
rear lamp assemblies. There will be no charge to owners for this action under this Program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle
handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before August 3, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are
repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this
recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the
applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been
procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience
this may cause.
*************************************************************************************************************
SEOCONTENT-END
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | DEFENDER | 2020-2022 |
17 Associated Documents
Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF SAFETY RECALL N598 (NHTSA 21V-435)
RCMN-21V435-5534.pdf 105.626KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V435-7037.pdf 340.65KB
Defect Notice 573 Report
RCLRPT-21V435-2526.PDF 238.259KB
Recall Acknowledgement
RCAK-21V435-6262.pdf 687.636KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N607 RECALL – N598 RECALL
RMISC-21V435-6147.pdf 72.703KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N598 RECALL 20-21MY DEFENDER – SMOKED REAR LAMPS
RMISC-21V435-2926.pdf 54.739KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V435-9717.pdf 360.629KB
Recall 573 Report – AMENDMENT 1
RCLRPT-21V435-9254.PDF 238.268KB
Recall 573 Report – AMENDMENT 1
RCLRPT-21V435-4132.PDF 238.267KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N598 RECALL
RMISC-21V435-0158.pdf 86.222KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N598 RECALL & N609 RECALL
RMISC-21V435-8167.pdf 73.942KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N598 RECALL 20-21MY DEFENDER – SMOKED REAR LAMPS
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N598 RECALL 20-21MY DEFENDER – SMOKED REAR LAMPS
RMISC-21V435-4471.pdf 84.608KB
Remedy Instructions and TSB
RCRIT-21V435-6969.pdf 178.225KB
N598 RECALL 20-22MY DEFENDER – INOPERATIVE REAR TAIL LAMPS
RMISC-21V435-6397.pdf 80.079KB
Manufacturer Notices(to Dealers,etc) – Safety Recall N598
RCMN-21V435-4933.pdf 608.295KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V435-3158.PDF 211.25KB
Latest Recalls Documents
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