Recall H365 – Instrument Panel Interference with Air Bag – 2018 Jaguar F-Type

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle,August 05, 2021

SAFETY RECALL H365: Instrument Panel – Renew Vehicle Affected: Jaguar F-TYPE
Model Year: 2018

National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-500 Dear Jaguar F-TYPE
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jaguar has decided that a defect which relates to motor vehicle safety exists in certain 2018 model
year Jaguar F-TYPE vehicle.

Your vehicle is included in this Recall action.

What is the concern?
An issue has been identified where the passenger airbag deployment door integrated in the
instrument panel facia contains an additional mesh layer. This may, in the event of a crash where
airbag deployment is required, impact the windshield with excessive force and may cause the
windshield to possibly tearing the airbag.
In the event of a crash where passenger airbag deployment is required, the passenger may not
receive the full protection afforded by the airbag and increase their risk of injury.

What will Jaguar and your authorized Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above to replace the Instrument Panel top
cover. There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘H365’.

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten (10) days.

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take approximately (3) hours, although your retailer
may need your vehicle for a longer time. Your retailer can provide you with a better estimate of
the overall time for the service visit.

Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500

What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar
retailer for assistance. If you have any queries or concerns that your retailer cannot address,
please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877).
You may also contact us by email using the following address: [email protected]. Please
include your full name, address, and VIN of your vehicle in your email.

If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495

If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:

Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.

Jaguar appreciates your confidence in our product and wish to do everything we can to retain that
confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation
with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by
this program.

Sincerely,

Thomas Giese
Director, Technical Services – MA-43 Customer Service

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