Recall N609 – Deformed Front Seat Track Bracket – 2021 Land Rover Defender

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26 CAMPAIGN LAUNCH STATUS SAFETY RECALL N598 REAR LAMPS MAY NOT OPERATE AFFECTED MODELS 20-21MY Defender X model fitted with ‘smoked’ rear lamps VOLUME AFFECTED 2786 USA 274 CAN REPAIR Should an intense light source shine directly on the rear of an affected vehicle at a certain angle, the stop, turn signal and/or tail lamp may experience an over-voltage event, and cease to function. Both rear lamp assemblies will be replaced to rectify this. REPAIR TIME c 2.0 hrs + DIDO CAMPAIGN LAUNCHED August 23rd , 2021 Notes Limited Initial supplies of new lamps received in market. To support launch, there is a requirement to order replacement parts by VIN. Priority should be given to customer vehicles rather than stock. N598 RECALL & N609 RECALL SAFETY RECALL N609 FRONT SEAT TRACK – DEFENDER 90 AFFECTED MODELS 21MY Defender 90 with manual seats VOLUME AFFECTED 603 USA 66 CAN REPAIR Vehicles with manually adjustable front seats, the front seat track end stop bracket may become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward than intended by design and may allow reduced seat strength in the event of a crash. Both front seats on affected vehicles will require replacement of the seat tracks with a modified part. REPAIR TIME 1.0 hrs + DIDO TARGET CAMPAIGN LAUNCH Retailer recall notification and stop sale July 15th, 2021. NAS21.07.017 CAN and NAS21.07.018 USA Repair publication awaiting additional parts stock. Notes 25 unsold units in retailer stock. Requires locally sourced Loctite 243 thread lock
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PRINTED COPIES ARE UNCONTROLLED 19 CAMPAIGN LAUNCH STATUS SAFETY RECALL N609 FRONT SEAT TRACK – DEFENDER 90 AFFECTED MODELS 21MY DEFENDER 90 WITH MANUAL SEATS VOLUME AFFECTED 603 USA 66 CAN REPAIR On vehicles with manually adjustable left and right front seats, the front seat track end stop bracket may become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward than intended by design and may allow reduced seat strength in the event of a crash. Both front seats on affected vehicles will require replacement of the seat tracks with a modified part. REPAIR TIME 1.0 hrs + DIDO TARGET CAMPAIGN LAUNCH Retailer recall notification and stop sale July 15th, 2021. NAS21.07.017 CAN and NAS21.07.018 USA. Parts now available. Launch due by Sept 21st, 2021 Notes 25 unsold units in retailer stock. Requires locally sourced Loctite 243 thread lock N609 SAFETY RECALL – SEAT TRACK END STOP DAMAGE
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IMPORTANT SAFETY RECALL This notice applies to your vehicle, August 27, 2021 SAFETY RECALL N609: Front Row Seat Tracks – Replace Vehicle Affected: Land Rover Defender Model Year: 2021 National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-499 Dear Land Rover Defender Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Land Rover Defender vehicles. Your vehicle is included in this Recall action. What is the reason for this program? An issue has been identified on certain vehicles where the front seat track end stop bracket may become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward than intended by design. Vehicle seats with deformed end stop brackets could, in the event of a crash, unintentionally move, and have reduced seat strength and seat performance integrity, increasing the risk of injury. What will Land Rover and your authorized Land Rover retailer do? Land Rover is carrying out a recall of these vehicles to replace the front seat tracks. However, we currently do not have an adequate supply of the necessary parts. There will be no charge to owners for this action under this Program. What should you do? Once we have adequate supply of the necessary parts, we will notify you via a second letter requesting that you contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N609’. Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. How long will it take? The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 Moved or no longer own this Land Rover vehicle? If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns, regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service
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ORTANT SAFETY ALL ur veh cle, Th s no October 28, 2021 SAFETY RECALL N609: Front Row Seat Tracks – Replace Vehicle Affected: Land Rover Defender Model Year: 2021 National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-499 Dear Land Rover Defender Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2021 model year Land Rover Defender vehicles. Your vehicle is included in this Recall action. What is the reason for this program? An issue has been identified on certain vehicles where the front seat track end stop bracket may become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward than intended by design. Vehicle seats with deformed end stop brackets could, in the event of a crash, unintentionally move, and have reduced seat strength and seat performance integrity, increasing the risk of injury. What will Land Rover and your authorized Land Rover retailer do? Land Rover is carrying out a recall of these vehicles to replace the front seat tracks. There will be no charge to owners for this action under this Program. What should you do? Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N609’ Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. How long will it take? The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 1 hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Moved or no longer own this Land Rover vehicle? If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 What should you do if you have further questions? If you have any questions or concerns, regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese irector, Technical MA-43 Service
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NOTIFICATION OF SAFETY RECALL N609 (NHTSA
21V-499)
NAS21.07.018 RECALL USA AFTERSALES BULLETIN
JULY 15, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain Land Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF ISSUE
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the front seat track end stop bracket may become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward than intended by design.
AFFECTED VEHICLE RANGE
A total of 603 vehicles are potentially involved in the USA and Federalized Territories.
Defender Model Year: ………….. 2021 VIN: ………………………… SALEJ6RX6M2043671-SALEK6RX6M2062024
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Vehicles with deformed end stop brackets could, in the event of a crash, allow reduced seat strength and seat performance integrity, increasing the risk of injury.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will renew the front seat tracks. There will be no charge to owners for this action under this Program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before August 27, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.
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