August 26, 2021 NHTSA CAMPAIGN NUMBER: 21V667000
Seat Belt Automatic Locking Retractor Malfunction
An unsecured child restraint system can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V667
Manufacturer Jaguar Land Rover North America, LLC
Components SEAT BELTS
Potential Number of Units Affected 9,000
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2022 F-Type, 2020-2021 F-Pace, and 2021 XF vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly.
Remedy
Dealers will inspect and replace the seat belt assemblies as necessary, free of charge. Owner letters were mailed October 20, 2021. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H378.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Jaguar has a Recall
Dear Jaguar Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jaguar has decided that a defect which relates to motor vehicle safety exists in certain 2020-2022 model year Jaguar F-PACE, F-TYPE and XF vehicles.
Your vehicle is included in this Recall action.
What is the concern?
A concern has been identified on certain Jaguar vehicles mentioned above where, seatbelt assemblies manufactured by Autoliv may not meet the performance requirements of occupant crash protection.
In order to secure certain child seats using only the seatbelt, the seatbelt must be put in Automatic Locking Retractor (ALR) mode to remove extra seatbelt slack. Due to a subcomponent company manufacturing issue, the ALR lever inside affected seatbelts may unintentionally deactivate early and switch to Emergency Locking Retractor (ELR) mode; which could allow the seatbelt to become loose, causing the child seat to be unsecured, and lead to an increased risk of injury.
This concern does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats.
What will Jaguar and your authorized Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above. an authorized retailer will inspect the affected seat belt assemblies. If any seat belt is found to be faulty, it will be replaced. There will be no charge to owners for this action under this Program.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H378’.
Until this repair has been completed, do not attempt to install child safety seats using the seat belt with the ALR function and instead only install child safety seats in positions where the LATCH system (lower anchors and top tether) will be used to secure the child safety seat
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Jaguar is offering a refund. To qualify for a refund, please provide your authorized Jaguar retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877) and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
https://www.safercar.gov.
Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program.
5 Affected Products
Vehicles
13 Associated Documents
Recall 573 Report – AMENDMENT 1
RCLRPT-21V667-2929.PDF 223.448KB
Recall 573 Report – AMENDMENT 2
RCLRPT-21V667-5530.PDF 223.456KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V667-6230.pdf 334.809KB
Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF SAFETY RECALL H378 – SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR)
RCMN-21V667-4375.pdf 225.611KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V667-6313.PDF 211.161KB
Campaign Launch Status- N630 & H378 Seat Belt Retractor
RMISC-21V667-3048.pdf 105.957KB
N630 & H378 SAFETY RECALLS – SEAT BELT RETRACTOR
RMISC-21V667-7452.pdf 56.554KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N630 & H378 SAFETY RECALLS SEAT BELT RETRACTOR
RMISC-21V667-4417.pdf 55.409KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V667-6713.pdf 538.469KB
Defect Notice 573 Report
RCLRPT-21V667-2091.PDF 223.494KB
Recall Acknowledgement
RCAK-21V667-8008.pdf 645.846KB
Remedy Instructions and TSB
RCRIT-21V667-0391.pdf 587.714KB
TECHNICAL TOPICS: N630 & H378 Seatbelt Auto Locking Retractor Mode Inspection
RMISC-21V667-9809.pdf 192.247KB
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38 Driver’s Seatbelt is not equipped with ALR and is not to be inspected/ replaced when performing this Recall. The seatbelt is to be buckled and the fully extended to the end of the reel to activate the ALR mechanism/ feature for all passenger seatbelts. The seatbelt should then be slowly allowed to reel back in. A ratchet sound should be heard when the seatbelt is retracting. The seatbelt should not be able to be extended (pulled out) until the seatbelt has retracted beyond the ALR travel limit. The seatbelt should not be pulled out in a jerking motion. This is a test of the Auto Locking Retractor (ALR) to properly maintain secure a child seat, not a test of the Emergency Locking Retractor (ELR). TECHNICAL TOPICS N630 & H378 Seatbelt Auto Locking Retractor Mode Inspection 21MY Defender, Discovery, Range Rover & XF 20-21MY Discovery Sport & F-PACE 21-22MY Range Rover Sport & F-TYPE
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PRINTED COPIES ARE UNCONTROLLED 15 CAMPAIGN LAUNCH STATUS SAFETY RECALLS-N630 & H378 SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) AFFECTED MODELS 20-22MY Range Rover, Range Rover Sport, Range Rover Velar, Discovery, Discovery Sport, Defender, XF, F-PACE, F-TYPE VOLUME AFFECTED Jaguar USA 5,146 CAN 381 Land Rover USA 32,687 CAN 4,056 REPAIR To secure certain child seats using only the seat belt, the seat belt must be put in Automatic Locking Retractor (ALR) mode to remove extra seat belt slack. The ALR lever inside affected seatbelts may unintentionally deactivate early and switch to Emergency Locking Retractor (ELR) mode; which could allow the seatbelt to become loose increasing the risk of injury. Affected seat belts in all passenger locations, will require an inspection and any that fail will be replaced. Driver Belts do not require testing/replacement REPAIR TIME Inspect 0.1hrs. Repair 0.3 – 0.8 hrs. CAMPAIGN LAUNCHED Retailer Notification Sept 16th, 2021 NAS21.09.009/010/011/012. Repair bulletins published Sept 23rd ,2021 Notes This defect does not impact the compliance or functionality of the seat belt assemblies for normal use by adult passengers or use of the LATCH system to secure child seats. 584 units in retailer inventory on date of launch. Failure rate estimated to be c. 1% of belts to be tested. N630 & H378 –SAFETY RECALLS – SEAT BELT RETRACTOR
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PRINTED COPIES ARE UNCONTROLLED 18 CAMPAIGN LAUNCH STATUS SAFETY RECALLS-N630 & H378 SEAT BELT AUTOMATIC LOCKING RETRACTOR (ALR) AFFECTED MODELS 20-22MY Range Rover, Range Rover Sport, Range Rover Velar, Discovery, Discovery Sport, Defender, XF, F-PACE, F-TYPE VOLUME AFFECTED Jaguar USA 5,146 CAN 381 Land Rover USA 31,414 CAN 3,855 REPAIR To secure certain child seats using only the seat belt, the seat belt must be put in Automatic Locking Retractor (ALR) mode to remove extra seat belt slack. The ALR lever inside affected seatbelts may unintentionally deactivate early and switch to Emergency Locking Retractor (ELR) mode; which could allow the seatbelt to become loose increasing the risk of injury. Affected seat belts in all passenger locations, will require an inspection and any that fail will be replaced. REPAIR TIME TBC CAMPAIGN LAUNCH TARGET Retailer Notification Sept 16th, 2021 NAS21.09.009/010/011/012. Repair bulletin target Sept 23rd ,2021 Notes This defect does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child seats. c. 900 units in retailer inventory. Failure rate estimated to be c. 1% of belts to be tested. N630 & H378 –SAFETY RECALLS SEAT BELT RETRACTOR
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ORTANT SAFETY ALL ur veh cle, Th s no October 20, 2021 SAFETY RECALL H378: Early Deactivation of the Automatic Locking Retractor Mode Vehicle Affected: Jaguar F-PACE, F-TYPE, XF Model Year: 2020-2022 National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-667 Dear Jaguar Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that a defect which relates to motor vehicle safety exists in certain 2020-2022 model year Jaguar F-PACE, F-TYPE and XF vehicles. Your vehicle is included in this Recall action. What is the concern? A concern has been identified on certain Jaguar vehicles mentioned above where, seatbelt assemblies manufactured by Autoliv may not meet the performance requirements of occupant crash protection. In order to secure certain child seats using only the seatbelt, the seatbelt must be put in Automatic Locking Retractor (ALR) mode to remove extra seatbelt slack. Due to a subcomponent company manufacturing issue, the ALR lever inside affected seatbelts may unintentionally deactivate early and switch to Emergency Locking Retractor (ELR) mode; which could allow the seatbelt to become loose, causing the child seat to be unsecured, and lead to an increased risk of injury. This concern does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. What will Jaguar and your authorized Jaguar Retailer do? Jaguar is carrying out a recall of the vehicles mentioned above. an authorized retailer will inspect the affected seat belt assemblies. If any seat belt is found to be faulty, it will be replaced. There will be no charge to owners for this action under this Program. What should you do? Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H378’. Until this repair has been completed, do not attempt to install child safety seats using the seat belt with the ALR function and instead only install child safety seats in positions where the LATCH system (lower anchors and top tether) will be used to secure the child safety seat Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 0003098 0000001 What if I have previously paid for this concern? If you have already paid for this concern before the date of this letter, Jaguar is offering a refund. To qualify for a refund, please provide your authorized Jaguar retailer with the original paid receipt. To avoid delays, please do not send the receipt to Jaguar Land Rover North America. Moved or no longer own this Jaguar vehicle? If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877) and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Jaguar by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service
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