February 15, 2022 NHTSA CAMPAIGN NUMBER: 22V080000
An SRS system warning light that falsely illuminates could prevent the detection of an actual air bag system failure, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 22V080
Manufacturer Jaguar
Land Rover North America, LLC
Components AIR BAGS
Potential Number of Units Affected 18,824
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The supplemental restraint system (SRS) warning light software is programmed incorrectly, which may cause the warning light to malfunction and intermittently illuminate.
Remedy
Dealers will update the restraints control module (RCM) software, free of charge. Owner notification letters were mailed March 23, 2022. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N664.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
Certain 2020 model year Range Rover Evoque vehicles may experience an intermittent Supplementary Restraint System (SRS) warning lamp being displayed on the instrument panel cluster. The SRS is still fully operational as expected, however vehicles displaying the SRS warning lamp may not properly warn the driver of an actual system fault which may increase the risk of serious injury in the event of an accident of sufficient severity necessitating driver airbag deployment.
REGULATORY INFORMATION
JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2020 model year Range Rover Evoque vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of $22,992.00 USD per violation and the equivalent of $114,954,525.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
JLR North America, LLC / JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.
This Safety Recall notice serves as notification to all JLR retailers/authorized repairers that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Company (NSC), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR claims submission system to make sure affected vehicles are correctly identified prior to starting this campaign. The claims submission system will be updated to reflect only those vehicles affected.
For information purposes, a Technical Question and Answer document is attached.
DIAGNOSTIC INSTRUCTION
Service instruction
1. CAUTIONS:
This procedure requires a minimum of Pathfinder 367 installed or later.
All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.
NOTE: The JLR approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of โTransportation Modeโ if required.
Connect the JLR approved battery support unit.
2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
3. Follow the JLR approved diagnostic equipment prompts.
Select ‘ECU Diagnostics’.
Select โRestraints Control Module [RCM]’.
Select ‘Update ECU’.
Follow all on-screen instructions to complete the task.
4. If required, reset the vehicle to โTransportation Modeโ.
5. When all of the tasks are complete, exit the session.
6. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
SAFETY RELATED RECALL – Range Rover Evoque – Supplementary Restraint System Warning Lamp Illuminated
Dear
Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain 2020 model year Range Rover Evoque vehicles within a specific production range.
Please read the information below, this will explain the actions that we intend to take and what you will need to do.
Why are we contacting you?
Certain vehicles may experience an intermittent Supplementary Restraint System warning light being displayed on the instrument panel cluster. The Supplementary Restraint System is still fully operational as expected, however vehicles displaying the Supplementary Restraint System warning light may not properly warn the driver of an actual system fault.
What will your Land Rover retailer/authorized repairer do?
We will install the latest software to the Restraints Control Module.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
- The VIN for your vehicle
- Vehicle registration number of your vehicle.
- The program code for the action (N664).
If you do not have a retailer/authorized repairer, please access www.landrover.co.uk or www.landrover.com for contact details.
If you no longer own the vehicle could you please complete the โChange of Ownershipโ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed โFreepostโ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation.
Yours sincerely
Head of Business
A concern has been identified with the warning system of the Supplementary Restraint System (SRS) on 2020 model year Range Rover Evoque vehicles where the diagnostic check for the driver airbag is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. In this condition the SRS may illuminate falsely indicating the present of an issue.
Please make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the JLR Corporate Affairs office.
Question 2
Why is JLR Limited recalling these vehicles?
Answer
In USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
An investigation identified that the diagnostic check for the SRS is overly sensitive when checking the driver airbag circuit due to an incorrect diagnostic parameter. Vehicles with this condition may experience intermittent airbag system SRS warning lamp illumination although the driver airbag will correctly operate with the known error state present.
Question 4
How would the customer become aware of their vehicle potentially hag this concern?
Answer
Customers would notice the SRS warning lamp illuminating in the instrument panel cluster.
Question 5
Does this concern affect vehicle safety?
Answer
Yes. In the USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect
Question 6
Has JLR received many complaints?
Answer
Yes, JLR has received a number of complaints.
Question 7
Have there been any accidents or injuries or fires?
Answer
There are no accidents, injuries or fires known to be related to this issue.
Question 8
How was the concern discovered?
Answer
Investigation was initiated following field reports and warranty claims concerning the SRS warning lamp illumination.
Question 9
How long has JLR known about this concern?
Answer
Investigation started on 28th May 2021.
Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
Production vehicles are manufactured with a revised SRS warning lamp diagnostic parameter.
Question 12
What will retailer/authorized repairers do to the vehicles?
Answer
Owners will be notified and instructed to take their vehicle to an approved Land Rover retailer who will update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit.
There will be no charge to owners for this repair.
Question 13
Which vehicles are affected by this recall?
Answer
Certain 2020 model year Range Rover Evoque vehicles.
Production Dates: November 2, 2018 to November 12, 2020.
Question 14
Are other JLR models affected by this concern?
Answer
No.
Question 15
Is the repair available to rework vehicles?
Answer
Yes.
Question 16
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
How long does it take for the vehicle to be repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 15 Minutes.
Question 18
Can I safely continue to drive my vehicle until it has been repaired?
Answer
Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles.
Note:
Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.
573.6 (c) (6) – Chronology of Events (Recall N664) [Updated]
A Product Safety and Compliance Committee (PSCC) Investigation was opened in late May, 2021, following receipt of a number of dealer field reports. The PSCC directed an engineering team to investigate the issue to discover the possible causes along with the scope of any issues found.
Throughout June and July, 2021, the engineering team updated the PSCC with results and findings of its investigation. The investigation team initiated investigations into multiple potential causes. The engineering team also engaged the restraints control module supplier to aid the investigation including returned parts analysis.
In August, 2021, the engineering team reported to the PSCC one of its initial findings showed the system resistance value that triggers the SRS warning lamp may be away from the specified design condition for the driver airbag circuit. The PSCC directed the engineering team investigate which RCM (Restraints Control Module) calibrations contained this out of specification condition and how the SRS would operate under these conditions.
At the end of October, 2021, the engineering team reported to the PSCC its findings and advised the issue would only result in an illumination of the airbag warning light on the instrument cluster. The PSCC directed the team to validate the scope of vehicles which contained these incorrect RCM calibrations.
In December, 2021, the engineering team confirmed to the PSCC which RCM calibrations were affected by the incorrect specification. The PSCC directed the team to determine the scope of affected vehicles.
On January 19, 2022, the PSCC received the scope of affected vehicles. The PSCC concluded the issue should be progressed to the Jaguar Land Rover Recall Determination Committee (RDC).
The RDC reviewed all information and the scope of affected vehicles on February 8, 2022, and the committee determined that even though, in the out of specification condition with the SRS warning lamp is illuminated, the driver airbag would operate correctly, due to the system being part of a safety system, in line with market precedent, the issue necessitated a remedy by means of a safety recall in the USA and Canada.
There have been no reported accidents, injuries or fires as a result of this concern.
Jaguar Land Rover used 153 Warranty Claims, Field Reports, and Customer complaints from
August 5, 2019, to January 24, 2022, in determining the nature of the issue.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
14 Associated Documents
Chronology of Events – Recall N664
RMISC-22V080-8506.pdf 59.654KB
Defect Notice 573 Report
RCLRPT-22V080-3861.PDF 213.726KB
Recall Acknowledgement
RCAK-22V080-3087.pdf 645.571KB
573.6 (c) (6) – Chronology of Events (Recall N664) [Updated]
RMISC-22V080-6260.pdf 60.487KB
Recall 573 Report – February 28, 2022
RCLRPT-22V080-6139.PDF 213.73KB
Manufacturer Notices(to Dealers,etc)
N664 โ SAFETY RECALL – SRS WARNING LAMP
RMISC-22V080-9964.pdf 73.657KB
SAFETY RECALL N664 โ 20MY RR EVOQUE SRS WARNING LAMP ILLUMINATION
RMISC-22V080-1632.pdf 53.058KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V080-1605.pdf 288.337KB
Recall Quarterly Report #1, 2022-1
RCLQRT-22V080-1340.PDF 211.145KB
Remedy Instructions and TSB
RCRIT-22V080-2452.pdf 396.39KB
Recall Quarterly Report #2, 2022-2
RCLQRT-22V080-1101.PDF 211.248KB
Recall Quarterly Report #3, 2022-3
RCLQRT-22V080-0747.PDF 211.335KB
Recall Quarterly Report #4, 2022-4
RCLQRT-22V080-5466.PDF 211.451KB
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SEOCONTENT-START
30 CAMPAIGN LAUNCH STATUS N664 โ SAFETY RECALL – SRS WARNING LAMP SAFETY RECALL N664 โ 20MY RR EVOQUE SRS WARNING LAMP ILLUMINATION AFFECTED MODEL 20MY RR EVOQUE VOLUME AFFECTED USA 18,824 Canada 3060 ISSUE/REPAIR On affected vehicles, the diagnostic check for the SRS is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. Vehicles with this condition may experience intermittent SRS warning light illumination although the driver air bag will correctly operate with the known error state present. However, the system may not properly warn the driver of an actual airbag system fault. Affected vehicles will be updated with new SRS module software initially using Pathfinder. A TOPIx cloud process will follow later in March. REPAIR TIME 0.20 hrs + Drive In/Out CAMPAIGN LAUNCH TARGET March 1st ,2022 Notes No affected new vehicles in Retailer Inventory. Customers will be notified by direct mail on or before April 14th. OWNER NOTIFIED SERVICE ACTION N654 โ 20MY DEFENDER SEAT THORAX AIRBAGS AFFECTED MODEL 20MY DEFENDER 110 VOLUME AFFECTED USA 63 ISSUE/REPAIR Affected vehicles have been built with front seat thorax airbags that were manufactured with labelling depicting prototype parts. While there are no functional concerns with the airbags, a decision has been taken to replace the front driver and passenger seat airbags under this owner notified program. REPAIR TIME 1.1 hrs + Drive In/Out CAMPAIGN LAUNCH TARGET March 15th, 2022 Notes All units for retailer repair have been sold.
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10 PRINTED COPIES ARE UNCONTROLLED CAMPAIGN LAUNCH STATUS N664 โ SAFETY RECALL – SRS WARNING LAMP SAFETY RECALL N664 โ 20MY RR EVOQUE SRS WARNING LAMP ILLUMINATION AFFECTED MODEL 20MY RR EVOQUE VOLUME AFFECTED USA 18,824 Canada 3060 ISSUE/REPAIR On affected vehicles, the diagnostic check for the SRS is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. Vehicles with this condition may experience intermittent SRS warning light illumination although the driver air bag will correctly operate with the known error state present. However, the system may not properly warn the driver of an actual airbag system fault. Affected vehicles will be updated with new SRS module software initially using Pathfinder. A TOPIx cloud process will follow later in March. REPAIR TIME 0.20 hrs + Drive In/Out CAMPAIGN LAUNCH March 1st ,2022 Notes No affected new vehicles in Retailer Inventory. Customers will be notified by direct mail on or before April 14th.
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IMPORTANT SAFETY RECALL This notice applies to your vehicle, March 23, 2022 SAFETY RECALL N664: Supplementary Restraint System Warning Lamp Illuminated Vehicle Affected: Land Rover Range Rover Evoque Model Year: 2020 National Highway Traffic Safety Administration (NHTSA) Recall Number: 22V-080 Dear Range Rover Evoque Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Land Rover Range Rover Evoque vehicles. Your vehicle is included in this Recall action. What is the reason for this program? Software issue has been identified with the supplementary restraint system (SRS) warning system on certain 2020 Model Year Land Rover Range Rover Evoque vehicles which may cause the waning light to malfunction and intermittently illuminate. Vehicles with false illumination of the SRS system warning light may not properly warn the driver of an actual airbag system fault which may increase the risk of serious injury in the event of crash involving air bag deployment. What will Land Rover and your authorized Land Rover retailer do? Land Rover is carrying out a recall of the vehicles mentioned above to update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit. There will be no charge to owners for this action under this Program. What should you do? Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N664’. How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 15 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. Moved or no longer own this Land Rover vehicle? If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 0002261 0000001 What should you do if you have further questions? If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service
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3/2/22, 8:28 AM Supplementary Restraint System Warning Lamp Illuminated https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749 1/2 RECALL ACTION Global Recall Action Number: N664 Subject: Supplementary Restraint System Warning Lamp Illuminated Publication No.: N664 Model: New Range Rover Evoque(LZ) Model Year: 2020 Date of Issue: 01 March 2022 To: Jaguar Land Rover (JLR) North America, LLC – USA and Canada For the Attention of: The approved JLR retailer/authorized repairer Related Information: NOTE: The information in this campaign is intended for use by trained, professional technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle DESCRIPTION OF DEFECT AND THE EFFECT ON VEHICLE OPERATION A potential concern has been identified on specific vehicles within the above vehicle range. Certain 2020 model year Range Rover Evoque vehicles may experience an intermittent Supplementary Restraint System (SRS) warning lamp being displayed on the instrument panel cluster. The SRS is still fully operational as expected, however vehicles displaying the SRS warning lamp may not properly warn the driver of an actual system fault which may increase the risk of serious injury in the event of an accident of sufficient severity necessitating driver airbag deployment. REGULATORY INFORMATION JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2020 model year Range Rover Evoque vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of$22,992.00 USD per violation and the equivalent of $114,954,525.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. JLR North America, LLC / JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers. This Safety Recall notice serves as notification to all JLR retailers/authorized repairers that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. 3/2/22, 8:28 AM Supplementary Restraint System Warning Lamp Illuminated https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749 2/2 ACTION TO BE TAKEN JLR has taken the decision to recall affected vehicles to repair the vehicle Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Company (NSC), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information. Check the JLR claims submission system to make sure affected vehicles are correctly identified prior to starting this campaign. The claims submission system will be updated to reflect only those vehicles affected. For information purposes, a Technical Question and Answer document is attached. Yours faithfully Simon Barnes Global Customer Service Quality Director 3/2/22, 8:30 AM Service instruction https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150039!!1!2 1/2 SERVICE INSTRUCTION – N664 NOTE: The information in this campaign is intended for use by trained, professional technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Jaguar Land Rover (JLR) retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle. SROs Description SRO Time Restraints Control Module (RCM) – Update ECU 85.86.42 0.2 Drive in/drive out 02.02.02 0.2 NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time. Warranty Information Warranty claims should be submitted quoting program code N664 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts, these are included for information only. Program Code Option Description SRO Time N664 A RCM – Update ECU 85.86.42 0.2 N664 B RCM – Update ECU Drive in/drive out 85.86.42 02.02.02 0.2 0.2 NOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken. Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin. DIAGNOSTIC INSTRUCTION 3/2/22, 8:30 AM Service instruction https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150039!!1!2 2/2 1. CAUTIONS: This procedure requires a minimum of Pathfinder 367 installed or later. All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules. NOTE: The JLR approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of โTransportation Modeโ if required. Connect the JLR approved battery support unit. 2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session. 3. Follow the JLR approved diagnostic equipment prompts. Select ‘ECU Diagnostics’. Select โRestraints Control Module [RCM]’. Select ‘Update ECU’. Follow all on-screen instructions to complete the task. 4. If required, reset the vehicle to โTransportation Modeโ. 5. When all of the tasks are complete, exit the session. 6. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit. 3/2/22, 8:30 AM N664 – Supplementary Restraint System Warning Lamp Illuminated | TOPIx https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150040!!1!3 1/2 Sample Customer Letter Name Address line 1 Address line 2 Address line 3 Post Code Vehicle Identification Number (VIN): Registration Number: Program Number: N664 Date: month/year SAFETY RELATED RECALL – Range Rover Evoque – Supplementary Restraint System Warning Lamp Illuminated Dear Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain 2020 model year Range Rover Evoque vehicles within a specific production range. Please read the information below, this will explain the actions that we intend to take and what you will need to do. Why are we contacting you? Certain vehicles may experience an intermittent Supplementary Restraint System warning light being displayed on the instrument panel cluster. The Supplementary Restraint System is still fully operational as expected, however vehicles displaying the Supplementary Restraint System warning light may not properly warn the driver of an actual system fault. What will your Land Rover retailer/authorized repairer do? We will install the latest software to the Restraints Control Module. How long will it take? The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made. What we are asking you to do Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter: โข The VIN for your vehicle โข Vehicle registration number of your vehicle. โข The program code for the action (N664) . If you do not have a retailer/authorized repairer, please access www.landrover.co.uk or www.landrover.com for contact details. If you no longer own the vehicle could you please complete the โChange of Ownershipโ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed โFreepostโ envelope. This will enable us to make contact with the new owner. If you have concerns If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number). This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin. 3/2/22, 8:30 AM N664 – Supplementary Restraint System Warning Lamp Illuminated | TOPIx https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150040!!1!3 2/2 Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation. Yours sincerely Head of Business 3/2/22, 8:32 AM Questions And Answers https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150041!!2!4 1/3 Technical Questions And Answers FOR USE ON ENQUIRY Jaguar Land Rover Safety Recall N664 2020 model year Range Rover Evoque Vehicles for Restraints Control Module (RCM) Software Update A concern has been identified with the warning system of the Supplementary Restraint System (SRS) on 2020 model year Range Rover Evoque vehicles where the diagnostic check for the driver airbag is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. In this condition the SRS may illuminate falsely indicating the present of an issue. Please make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office. Question 1 Who do I contact if a member of the press contacts me about this recall? Answer Make sure that any press enquiries are referred to the JLR Corporate Affairs office. Question 2 Why is JLR Limited recalling these vehicles? Answer In USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect. Question 3 Can you tell me more about what is wrong with the vehicles? Answer An investigation identified that the diagnostic check for the SRS is overly sensitive when checking the driver airbag circuit due to an incorrect diagnostic parameter. Vehicles with this condition may experience intermittent airbag system SRS warning lamp illumination although the driver airbag will correctly operate with the known error state present. Question 4 How would the customer become aware of their vehicle potentially hag this concern? Answer Customers would notice the SRS warning lamp illuminating in the instrument panel cluster. Question 5 Does this concern affect vehicle safety? Answer 3/2/22, 8:32 AM Questions And Answers https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150041!!2!4 2/3 Yes. In the USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect Question 6 Has JLR received many complaints? Answer Yes, JLR has received a number of complaints. Question 7 Have there been any accidents or injuries or fires? Answer There are no accidents, injuries or fires known to be related to this issue. Question 8 How was the concern discovered? Answer Investigation was initiated following field reports and warranty claims concerning the SRS warning lamp illumination. Question 9 How long has JLR known about this concern? Answer Investigation started on 28th May 2021. Question 10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? Answer JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. Question 11 What has JLR done in production? Answer Production vehicles are manufactured with a revised SRS warning lamp diagnostic parameter. Question 12 What will retailer/authorized repairers do to the vehicles? Answer Owners will be notified and instructed to take their vehicle to an approved Land Rover retailer who will update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit. 3/2/22, 8:32 AM Questions And Answers https://topix.landrover.jlrext.com/topix/content/document/view?id=1425749#G3150041!!2!4 3/3 There will be no charge to owners for this repair. Question 13 Which vehicles are affected by this recall? Answer Certain 2020 model year Range Rover Evoque vehicles. Production Dates: November 2, 2018 to November 12, 2020. Question 14 Are other JLR models affected by this concern? Answer No. Question 15 Is the repair available to rework vehicles? Answer Yes. Question 16 How much will the recall cost JLR ? Answer Cost was not a factor in deciding to recall these vehicles. Question 17 How long does it take for the vehicle to be repaired? Answer The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 15 Minutes. Question 18 Can I safely continue to drive my vehicle until it has been repaired? Answer Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles. Note: Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-080 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : FEB 28, 2022 NHTSA Recall No. : 22V-080 Manufacturer Recall No. : N664 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 18,824 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 LAND ROVER RANGE ROVER EVOQUE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2020MY Range Rover Evoque vehicles built at the Halewood Assembly Plant, UK from November 2, 2018, to November 12, 2020. 18,824 Range Rover Evoque vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected were determined based on manufacturing dates where there was a pattern and trend of the defect. Production Dates : NOV 02, 2018 – NOV 12, 2020 VIN Range 1 : Begin : SALZM2GX5LH000181 End : SALZL2FX7LH121881 Not sequential Description of Defect : Description of the Defect : A concern has been identified with the supplementary restraint system (SRS) warning system on certain 2020 Model Year Land Rover Range Rover Evoque vehicles where the diagnostic check for the SRS is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. Vehicles with this condition may experience intermittent SRS warning light illumination although the driver air bag will correctly operate with the known error state present. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Vehicles with false illumination of the SRS system warning light may not properly warn the driver of an actual airbag system fault which may increase the risk of serious injury in the event of an accident of sufficient severity necessitating driver airbag deployment. Part 573 Safety Recall Report 22V-080 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : RCM (Restraints Control Module) Software Component Description : RCM (Restraints Control Module) Software Component Part Number : K8D2-14C028-A* Supplier Identification : Component Manufacturer Name : Jaguar Land Rover Limited Address : Abbey Road Whitley, Conventry Foreign States CV3 4LF Country : United Kingdom Chronology : See File “Recall N664 Chronology Updated”. Description of Remedy : Description of Remedy Program : Retailers will update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit. There will be no charge to owners for this repair. The affected vehicles will be covered under Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies is not necessary because the affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : NR Part 573 Safety Recall Report 22V-080 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Distribution of owner notification letters will occur on or before April 14, 2022. Notifications to retailers will occur on March 1, 2022. Planned Dealer Notification Date : MAR 01, 2022 – MAR 01, 2022 Planned Owner Notification Date : APR 14, 2022 – APR 14, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-080 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : FEB 15, 2022 NHTSA Recall No. : 22V-080 Manufacturer Recall No. : N664 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 18,824 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 LAND ROVER RANGE ROVER EVOQUE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2020MY Range Rover Evoque vehicles built at the Halewood Assembly Plant, UK from November 2, 2018, to November 12, 2020. 18,824 Range Rover Evoque vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected were determined based on manufacturing dates where there was a pattern and trend of the defect. Production Dates : NOV 02, 2018 – NOV 12, 2020 VIN Range 1 : Begin : SALZM2GX5LH000181 End : SALZL2FX7LH121881 Not sequential Description of Defect : Description of the Defect : A concern has been identified with the supplementary restraint system (SRS) warning system on certain 2020 Model Year Land Rover Range Rover Evoque vehicles where the diagnostic check for the SRS is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. Vehicles with this condition may experience intermittent SRS warning light illumination although the driver air bag will correctly operate with the known error state present. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Vehicles with false illumination of the SRS system warning light may not properly warn the driver of an actual airbag system fault which may increase the risk of serious injury in the event of an accident of sufficient severity necessitating driver airbag deployment. Part 573 Safety Recall Report 22V-080 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of the Cause : NR Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : RCM (Restraints Control Module) Software Component Description : RCM (Restraints Control Module) Software Component Part Number : K8D2-14C028-A* Supplier Identification : Component Manufacturer Name : Jaguar Land Rover Limited Address : Abbey Road Whitley, Conventry Foreign States CV3 4LF Country : United Kingdom Chronology : See File “Recall N664 Chronology”. Description of Remedy : Description of Remedy Program : Retailers will update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit. There will be no charge to owners for this repair. The affected vehicles will be covered under Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies is not necessary because the affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : NR Part 573 Safety Recall Report 22V-080 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Distribution of owner notification letters will occur on or before April 14, 2022. Notifications to retailers will occur on March 1, 2022. Planned Dealer Notification Date : MAR 01, 2022 – MAR 01, 2022 Planned Owner Notification Date : APR 14, 2022 – APR 14, 2022 * NR – Not Reported
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