N782 Incorrect Rear Taillights Installed – 2023 Land Rover Range Rover Sport

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C U S T O M 34 E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUS T O M E R S E R V I C E
RE C A L L S N 7 8 2 – INCORR E C T REAR LAMP S P E C I F I C A T I O N
SAFETY RECALL N782 INCORRECT REAR LAMP SPECIFICATION
AFFECTED MODELS 23MY Range Rover Sport
VOLUME AFFECTED US 5
REPAIR
A concern has been identified on certain vehicles where the incorrect specification
rear lamps have been installed, which results in the turn signals flashing orange
instead of the normal red and the bodyside brake lamps would be inoperative.
Retailers must replace incorrect rear lamps with the correct service part.
REPAIR TIME 0.2 hrs +DIDO
CAMPAIGN LAUNCH April 21st, 2023
Notes
Owner notification is expected by June 2nd, 2023. All affected units have been
retailed.
Retailers should check the warranty portal to confirm affected VIN and following
the bulletin service procedure, inspect/repair all affected vehicles at the next
service visit.

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11 C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUSTOME R S E R V ICE
SAF E T Y R ECAL L N7 8 2 – INCORRECT R EAR LAMP S P ECI F ICAT ION
SAFETY RECALL N782 INCORRECT REAR LAMP SPECIFICATION
AFFECTED MODELS 23MY Range Rover Sport
VOLUME AFFECTED USA 5
REPAIR
A concern has been identified on certain vehicles where the incorrect specification
rear lamps have been installed, which results in the turn signals flashing orange
instead of the normal red and the bodyside brake lamps would be inoperative.
Retailers must replace incorrect rear lamps with the correct service part.
REPAIR TIME 0.2 hrs. +DIDO
CAMPAIGN LAUNCH April 21st, 2023
Notes
Owner notification is expected by June 2nd, 2023.
Retailers should check the warranty portal to confirm affected VIN and following
the bulletin service procedure, inspect/repair all affected vehicles at the next
service visit.

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Subject: Publication No.: N782
Incorrect Rear Lamp Specification
Model: Range Rover Sport (L 1)
Model Year: 202 3
Date of Issue: 17 April 2023
To: Jaguar Land Rover North America, LLC.
For the The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
Attention of:
Important: NOTE: The information in this campaign is intended for use by professional t echnicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to det ermine if this campaign applies to a specific
vehicle.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE ANO THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified on certain 2023 model year Range Rover Sport vehicles where the incorrect speclication rear lamps
have been installed. An incorrect specification rear lamp will result in the indicator flashing amber color as opposed to red for the US
market, and the bodyside brake lamps not to function correctly.
Incorrect illumination ofthe rear indicators may confuse drivers and other road users following the vehicle. The incorrect rear lamp
part may result in the indicator and brake lamp not being seen from the rear of the vehicle and an increased risk of a crash. The
incorrect rear lamp parts do not conform to the requirements of FMVSS 108.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to
be completed. The National Sales Companies (NS Cs), Importer, Regional Office or Government agency will contact the customers. If
you have any questions about this process, please contact your NSC/1 mporter or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are oorrectly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as
the repair has been successfully oompleted.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be
reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage
Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any
other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-251
Visit the Br~ish Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to
perform a Safety Recall on certain 2023 model year Range Rover Sport vehicles imported into the United States markets.
Information relating to this Safety Recall will be posted on the NHTSAwebsite. Un~ed States Federal regulations require that
retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to
motor vehicle safety or a non-0:>mpliance exists. United States Federal Law requires retailers/authorized repairers to complete any
outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a
retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of $26,315.00 USO per violation and the
equivalent of $131,564,183.00 USO for a related series of violations. This Safety Recall serves as notification to all
retailers/authorized repairers in the United States and Federalized Territories that any affected new vehicles may not be sold and
delivered for customer use until the Safety Recall repair is completed.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use,
and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation,
where legally permitted, must clearly and oonspicuously disclose the open Safety Recall notice to the applicable customers.
SERVICE INSTRUCTION – N782
Parts Information
The parts below should be ordered through Jaguar Land Rover (JLR) in the normal manner.
Description Part Number Qty
Rear lamp – Right LR183053 1
Rear lamp – Left LR183055 1
SROs
Description SRO Time
Rear lamp – Pair – Renew 88.40.78 0.2
Drive in/drive out 02.02.02 0.2
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance
only. Always refer to TOPlx to obtain the latest repair time.
Warranty Information
Warranty claims should be submitted quoting program code N782 with the relevant option code from the table below. As option codes are used
there is no requirement for you to enter SROs or parts, these are included fbr information only.
Program Code Option Oescripti on SRO ime Part Number Qty
N782 A Rear lamp – Pair – Renew · 88.40.78 0.2 LR183053 1
LR183055 1
N782 B Rear lamp • Pair .. Renew 88.40.78 0.2 LR183053 1
Drive in/drive out 02.02.02 0.2 LR183055 1
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back irrto the workshop for
this action alone to be undertaken.
Warranty claims should be submitted in accordance w~h the current J.LB Global Warranty Manual, and its amendments, unless stated otherwise in
this bulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be
found in TOPlx (ir, the Search box, search for ‘Related Damage Claim’ and open the related bulletin link).
SERVICE INSTRUCTION
1. Renew both rear lamp assemblies (see TOPlx Workshop Manual section
417–01: Exterior Lighting . Removal and Installation – Rear Lamp
Assembly).
I
SAMPLE CUSTOMER LETTER · FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle l dentfoation Number (VIN):
Registration Number:
Program Number: N782
Date: montnlyear
SAFETY RELATED RECALL – 2023 Model Year Range Rover Sport – Incorrect Rear Lamp Specification
Dear
Jaguar Land Rover (JLR) limited v.<>uld like to advise you that during ongoing quality assessment of our product it has been ident~ied
that a possible safety related problem may occur on certain Land Rover vehicles within a specific production range. Please read the
information below, this will explain the actions that we intend to take and what you will need to do.
Why are we contacting you?
A concern has been identified on certain 2023 model year Range Rover Sport vehicles where the incorrect specification rear lamps have
been installed. An incorrect specification rear lamp will result in the indicator flashing amber color as opposed to red for the US market,
and the bodyside brake lamps not to function correctly.
Incorrect illumination of the rear indicators may oonfuse drivers and o ther road users following the vehicle. The incorrect tail lamp part
may result in the indicator and brake light not being seen from the rear of the vehicle and an increased risk of a crash. The incorrect rear
lamp parts do not conform to the requirements of FMVSS 108.
What will your Land Rover retailer/authorized repairer do?
At your visit, your preferred Land Rover retailer/authorized repairer will inspect the rear lamp and where an incorrect specification tail lamp
has been installed, it will be replaced with a lamp of the oorrect specification. There will be no charge to owners for this repair.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in o rder to minimize inconvenience to you. Your
retailer/authorized re pairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Land Rover retailer/authorized repairer w ithout delay. To book your vehicle in for this action you will need to
provide the retailer/authorized repairer with the following which are detailed a t the beginning of this letter:
The VIN for your vehicle
• Vehicle registration number of your vehicle.
• The program code for the action.
If you do not have a retailer/authorized repairer, please access wWN. landrover.oo.uk or WWN.landrover.com for contact details.
If you no longer own the vehicle could you please complete the ‘Change of Ownership” slip attached to this letter, returning the slip to
Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ e nvelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or
contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
T his bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will
closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you,
in advance, for your cooperation.
Yours sincerely
Head of Business
Technical Questions And Answers – FOR USE ON ENQUIRY
Jaciuar Land Rover N782
Certain 2023 model year Range Rover Sport vehicles where the
incorrect snecification rear lamos have been installed.
A concern has been identified on certain 2023 model year Range Rover Sport vehicles where the incorrect specification rear lamps
have been installed. An incorrect specification rear lamp will result in the indicator flashing amber color as opposed to red for the US
market, and the bodyside brake lamps not to function correctly.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the Jaguar Land Ro…,, (JLR) Corpo rate Affairs office.
Question 2
Why is AR recalling certain AR models?
Answer
A very small number of 2023 model year Range Rover Sport vehicles have had the incorrect specification rear lamps installed.
Incorrect specification rear lamp will result in the indicator flashing amber color as opposed to red for the US market, and the
bodyside brake lamps not to function correctly.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
Incorrect illumination of the rear indicators may confuse drivers and other road users following the vehicle. The incorrect rear lamp
part may result in the indicator and brake lamp not being seen from the rear of the vehicle and an increased risk of a crash. The
incorrect rear lamp parts do not conform to the requirements of FMV.SS 108.
Question 4
How would the customer become aware of potentially having this concern?
Answer
It is unlikely a customer would be aware of this unless advised.
Question 5
Does this concern affect vehicle safety?
Answer
JLR determined that this issue represented an unreasonable risk to safety.
Question 6
Has JLR received many complaints?
Answer
~.lnB is not aware of any customer complaints for this concern.
Question 7
Have there been any accidents or injuries or fires?
Answer
There have been no reports of accidents or injuries or fires relating to this concern of which JLR is aware.
Question 8
How was the condition discovered?
Answer
J.I.B were made aware of this issue through market field reports.
Question 9
How long has J),,f.l. known about this problem?
Answer
J.1.,8 received an initial report in October 2022.
Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for
the passengers’ safety? What type of measures are you planning to take?
Answer
J.1.B has no concerns with the overall reliability of the vehicle. JJ,,f.l. carefully monitors field data to make sure that any matters
relating to safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
Changes have been made in the vehicle assembly production processes to confirm assured specification lamp installation.
Question 12
What will retailers/authorized repairers do to the whicles?
Answer
Owners will be not Wied and instructed to take their vehicle to an approved J),,f.l. retailer/authorized repairer. Vehicles will have their
rear lamp inspected and where an incorrect specification rear lamp has been installed, it will be replaced with a lamp of the correct
specification.
Question 13
Which vehicles are affected by this recall?
Answer
Certain 2023 model year Land Rover vehicles: Range Rover Sport SAU L9FUOPA 10i 093 to SAU L9FUflPA if04 i 4, (specWic
vehicles within the Vehicle ldentfoation Number (VIN) ranges).
Question 14
Are other JLR models affected by these actions?
Answer
No, there are no other model affected.
Question 15
Are parts available to rework vehicles?
Answer
Parts are available to conduct this repair.
Question 16
How much will the recall cost .Jl.f.P
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
How do I know W my vehicle is affected?
Answer
All owners of potentially affected vehides will shortly receive a letter inviting them to corrtact a JLR retailer/authorized repairer for
the work to be completed. Customers in the US, Brazil and Australia can check if their vehicle is eligible for a safety recall at Rover
or Jaguar Brand web site https://www.landroverusa.com/ownership/vin•recall.html Other countries, customers can also use the
Recall Search at https:/ltopix.jaguar.jlrext.comltopix/vehicle/lookupForm
Question 18
How long does it take for the car to be inspected and repaired?
Answer

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Ma
y 25, 2023
SAFETY RECALL N782: Incorrect Rear Lights Vehicles Affected: 2023MY Range Rover Sport
National Highway Traffic Safety Administration (NHTSA) Recall Number: 23V-251 Dear Range Rover Sport Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2023MY Range Rover Sport vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) Number 108 – Lamps, reflective devices, and associated equipment.
Your vehicle is included in this Recall action.
What is the reason for this program?
Incorrect rear taillights have been installed, which will result in the indicators flashing amber color instead of red, and also the bodyside brake lights may not function correctly. Incorrect operation of the rear lights may confuse drivers and other road users increasing the risk of a crash. What will Land Rover and your authorized Land Rover Retailer do?
The rear taillights will be replaced with parts of the correct specification. There will be no charge to owners for this repair.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N782’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 30 minutes although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions?
If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
0000001
0000001 You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If your retailer fails or is unable to remedy this defect without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
http://www.safercar.gov. Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese
chnical Services – MA-43
ustomer Service

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-251
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC APR 06, 2023 NHTSA Recall No. : 23V-251 Manufacturer Recall No. : N782 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 5
Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 LAND ROVER RANGE ROVER SPORT
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2023MY Land Rover Range Rover Sport vehicles where the incorrect specification tail lamp rear lamps have been installed built at the Solihull Vehicle Assembly Plant from July 22, 2022 – November 3, 2022. 5 vehicles in the United States and Federalized Territories. The basis of the recall population was determined from plant records which identified vehicles that had been fitted with the incorrect part number for tail lamps for the US market.
Production Dates : JUL 22, 2022 – NOV 03, 2022
VIN Range 1 : Begin : SAL1L9FU0PA101093 End : SAL1L9FU6PA110414 Not sequential Description of Defect :
Description of the Defect : A concern has been identified on certain 2023 Model Year Land Rover Range Rover Sport vehicles where the incorrect specification tail lamp rear lamps have been installed. An incorrect specification tail lamp will result in the indicator flashing amber color as opposed to red for the US market, and the bodyside brake light not to function correctly.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Incorrect illumination of the rear indicators may confuse drivers and other
road users following the vehicle. The incorrect tail lamp part may result in the indicator and brake light not being seen from the rear of the vehicle and an increased risk of a crash. The incorrect rear lamp parts do not conform to the
requirements of FMVSS 108. Part 573 Safety Recall Report 23V-251 Page 2 Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Bodyside Rear Lamp Component Description : Bodyside Rear Lamp Component Part Number : N9X2 13405 AA Component Name 2 : Bodyside Rear Lamp Component Description : Bodyside Rear Lamp Component Part Number : N9X2 13404 AA Supplier Identification : Component Manufacturer
Name : Jaguar Land Rover Limited Address : Abbey Road
Whitley, Conventry Foreign States CV3 4LF
Country : United Kingdom Chronology :
During October and November, 2022, Jaguar Land Rover (JLR) received field reports of rear lamps not functioning correctly. These reports were analyzed through JLR’s Critical Concerns Reporting Process. Vehicle Assembly plant assessments of installation procedures was conducted through December, 2022 and January, 2023. A Product Safety and Compliance Committee (PSCC) investigation was opened on February 17, 2023. The PSCC requested the vehicle assembly plant based Plant Quality team to fully define the scope of this issue. They reported their initial findings to the PSCC on February 28, 2023. During March, 2023, the Plant Quality team reviewed build records to identify the specification of lamps fitted to vehicles. The Plant Quality teams assessed the functional differences of an incorrect specification tail lamp fitted to a vehicle to determine which lamps would and would not operate correctly. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-251
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On March 28, 2023, the scope was discussed along with exposure and vehicle disposition confirmed. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review. The RDC reviewed the issue on March 30, 2023, and concluded that it resulted in a failure to comply to FMVSS 108 with the defect leading to a possible safety risk and that a safety recall should be conducted to inspect vehicles tail lamps and where necessary replace lamps for the correct specification. JLR has received 2 claims in the US relating to this matter on October 5, 2022, and November 23, 2022. There have been no reported accidents, injuries or fires as a result of this concern.
Description of Remedy :
Description of Remedy Program : Vehicles will have their rear lamp inspected and where an incorrect
specification tail lamp has been installed, it will be replaced with a lamp of the correct specification. There will be no charge to owners for this repair.
The affected vehicles will be covered under Jaguar Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on April 20, 2023. Distribution of
owner notification letters will occur on or before June 2, 2023.
Planned Dealer Notification Date : APR 20, 2023 – APR 20, 2023
Planned Owner Notification Date : JUN 02, 2023 – JUN 02, 2023
* NR – Not Reported

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