H448 – Coolant Heater May Fail to Defrost Windshield – 2021-2022 Jaguar I-Pace

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-518 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : JUL 27, 2023 NHTSA Recall No. : 23V-518 Manufacturer Recall No. : H448 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 668 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 JAGUAR I-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving all 2021-2022MY Jaguar I-PACE vehicles built at the Graz Vehicle Assembly Plant from June 5, 2020 – January 17, 2022. 668 vehicles in the United States and Federalized Territories. The basis for the recall population is vehicles which have had installed a defective High Voltage Coolant Heaters (HVCH) manufactured where there is cracking and delamination of the Aluminum Oxide and Zirconium Oxide coating of the heating element, and the affected vehicles do not have a heated front windshield installed. Production Dates : JUN 05, 2020 – JAN 17, 2022 VIN Range 1 : Begin : SADHW2S14M1602584 End : SADHD2S15N1622401 Not sequential Description of Defect : Description of the Defect : A concern has been identified on certain 2021MY to 2022MY Jaguar I-PACE vehicles without heated front windshield where the High Voltage Coolant Heater (HVCH) can fail to operate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Where the HVCH fails coolant cannot be heated and the windshield will not be defrosted. Failure to be able to defrost the windshield in a timely manner can restrict the driver’s field of vision and could lead to an increased risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23V-518 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : High voltage coolant heater Component Description : High voltage coolant heater Component Part Number : L8B2-18K590-AA Component Name 2 : High voltage coolant heater Component Description : High voltage coolant heater Component Part Number : L8B2-18K590-AB Supplier Identification : Component Manufacturer Name : Webasto AG Address : Websato AG Neubrandenburg Foreign States 17033 Country : Germany Chronology : See File “Recall H448 Chronology”. Description of Remedy : Description of Remedy Program : There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 23V-518 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notifications to dealers will occur on August 10, 2023. Distribution of owner notification letters will occur on or before September 22, 2023. Planned Dealer Notification Date : AUG 10, 2023 – AUG 10, 2023 Planned Owner Notification Date : SEP 22, 2023 – SEP 22, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-518 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : AUG 01, 2023 NHTSA Recall No. : 23V-518 Manufacturer Recall No. : H448 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 668 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 JAGUAR I-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving all 2021-2022MY Jaguar I-PACE vehicles built at the Graz Vehicle Assembly Plant from June 5, 2020 – January 17, 2022. 668 vehicles in the United States and Federalized Territories. The basis for the recall population is vehicles which have had installed a defective High Voltage Coolant Heaters (HVCH) manufactured where there is cracking and delamination of the Aluminum Oxide and Zirconium Oxide coating of the heating element, and the affected vehicles do not have a heated front windshield installed. Production Dates : JUN 05, 2020 – JAN 17, 2022 VIN Range 1 : Begin : SADHW2S14M1602584 End : SADHD2S15N1622401 Not sequential Description of Defect : Description of the Defect : A concern has been identified on certain 2021MY to 2022MY Jaguar I-PACE vehicles without heated front windshield where the High Voltage Coolant Heater (HVCH) can fail to operate. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Where the HVCH fails coolant cannot be heated and the windshield will not be defrosted. Failure to be able to defrost the windshield in a timely manner can restrict the driver’s field of vision and could lead to an increased risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23V-518 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : High voltage coolant heater Component Description : High voltage coolant heater Component Part Number : L8B2-18K590-AA Component Name 2 : High voltage coolant heater Component Description : High voltage coolant heater Component Part Number : L8B2-18K590-AB Supplier Identification : Component Manufacturer Name : Webasto AG Address : Websato AG Neubrandenburg Foreign States 17033 Country : Germany Chronology : See File “Recall H448 Chronology”. Description of Remedy : Description of Remedy Program : Vehicles will have the high voltage coolant heater replaced. There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Part 573 Safety Recall Report 23V-518 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Notifications to dealers will occur on August 10, 2023. Distribution of owner notification letters will occur on or before September 22, 2023. Planned Dealer Notification Date : AUG 10, 2023 – AUG 10, 2023 Planned Owner Notification Date : SEP 22, 2023 – SEP 22, 2023 * NR – Not Reported

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8/8/23, 7:13 AM High Voltage Coolant Heater failure https://topix.jaguar.jlrext.com/topix/content/document/view?id=1702207 1/1 ADMINISTRATION BULLETIN – SAFETY RELATED RECALL Global Recall Action Number: H448ADM1 Subject: High Voltage Coolant Heater failure Publication No.: H448ADM1 Model: I-PACE (X590) Model Year: 2020 – 2022 Date of Issue: 08 August 2023 To: For the Attention of: Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC. The approved Jaguar Land Rover (JLR) retailer/authorized repairer. FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY: National Highway Traffic Safety Administration (NHTSA) reference number: 23V-518 Transport Canada (TC) reference number: 2023-413 Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale. REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2020 -2022 Jaguar I-PACE vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations. DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION A concern has been identified on certain 2020MY to 2022MY Jaguar I-PACE vehicles without heated front windshield where the High Voltage Coolant Heater (HVCH) can fail to operate. Where the HVCH fails coolant cannot be heated and the windshield will not be defrosted. Failure to be able to defrost the windshield in a timely manner can restrict the driver’s field of vision and could lead to an increased risk of a crash. OWNER NOTIFICATION Initial owner notification is expected to occur on or before September 22, 2023 ACTION TO BE TAKEN Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available. This is expected to be completed by TBD. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. Yours faithfully Steve Oldham Global Customer Care Quality Director

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C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T 34 CRITICAL CONCERNS & FIELD SERVICE ACTIONS R ECAL L H4 4 8 – HIGH VOL TAGE COOLANT HEAT ER FAI LURE SAFETY RECALL H448 – HIGH VOLTAGE COOLANT HEATER FAILURE AFFECTED MODELS 20-22MY I-PACE VOLUME AFFECTED US 668 CAN 11 REPAIR A concern has been identified on certain vehicles without heated front windshield where the High Voltage Coolant Heater (HVCH) can fail to operate. Where the HVCH fails coolant cannot be heated and the windshield will not be defrosted. A replacement of the HV heater is required. REPAIR TIME 6.0 hrs + DIDO CAMPAIGN LAUNCH Retailer Admin Bulletin Notification: August 8th, 2023 Repair bulletin is being prepared. Notes Owners will be notified via mail on or before September 22nd, 2023

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