N845 – Oil Leak from Unsecured Hose – 2024 Land Rover Range Rover

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-790
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Jaguar Land Rover North America, LLC
Submission Date : NOV 22, 2023
NHTSA Recall No. : 23V-790
Manufacturer Recall No. : N845
Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC
Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500
Population :
Number of potentially involved : 1,520
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Land Rover Range Rover
Vehicle Type : LIGHT VEHICLES
Body Style : ALL
Power Train : GAS
Descriptive Information : The basis for the recall population is vehicles which have been identified as having inadequate fixings used to secure an engine mounted oil cooler hose.
Production Dates : SEP 04, 2023 – OCT 10, 2023
VIN Range 1 : Begin : SALK19E93RA089547 End : SALKP9E91RA098889 Not sequential
Description of Defect :
Description of the Defect : A concern has been identified on certain 2024MY Land Rover Range Rovers vehicles fitted with V8 Gasoline NC11 engines where the fixings used to secure the engine mounted oil cooler hoses have been found to have inadequate thread engagement. This could result in the threads on the stud becoming stripped and hoses becoming loose and may separate from the joint.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : Where the oil cooler hose becomes loose or separates, significant volumes of engine oil will leak out onto the road surface. This could lead to a skid hazard for other road users especially more vulnerable road users such as motorcyclists and increases the risk of a crash.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR
Involved Components :
Part 573 Safety Recall Report 23V-790 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name 1 : Oil Feed Pipe
Component Description : Tube – Oil Cooler
Component Part Number : P8P3-6B747-AB
Supplier Identification :
Component Manufacturer
Name : Ningbo Fushi Automotive Components Co.,
Address : 666 Qihang South Road
Yinzhou District Ningbo Foreign States
Country : China
Chronology :
Following the discovery of a loose oil cooler hose on an NC11 V8 gasoline engine, Solihull Vehicle Assembly Plant Quality initiated a stop-ship on October 24, 2023. An Update Prior to Sale was issued to instruct the hold of vehicles prior to entering commerce until further instructions provided.
A Product Safety and Compliance Committee (PSCC) investigation was opened on October 31, 2023. The PSCC requested an engineering team to investigate the nature of this issue, identify the failure mode, scope and the consequence, and report back to the PSCC.
On November 14, 2023 the engineering team reported their findings back to the PSCC and it was agreed that the issue would be progressed to the Recall Determination Committee (RDC) for consideration.
The RDC reviewed the investigation on November 16, 2023 and determined that for those vehicles manufactured in the periods identified, there is a safety defect present and that a safety recall should be conducted to remedy the vehicles affected.
There have been no reported accidents, injuries or fires as a result of this concern.
JLR has received 0 field reports in the US relating to this issue.
Part 573 Safety Recall Report 23V-790 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Vehicles will have the engine oil cooler pipes fixings inspected and replaced if required. Oil cooler pipes may be replaced if the installed stud cannot be removed successfully.
There will be no charge to the owners for this repair.
The affected vehicles will be covered under Jaguar Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs
from Recalled Component :
NR
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on or before December 6, 2023.
Distribution of owner notification letters will occur on or before January
19, 2024.
Planned Dealer Notification Date : DEC 06, 2023 – DEC 06, 2023
Planned Owner Notification Date : JAN 19, 2024 – JAN 19, 2024
* NR – Not Reported

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SAFETY RELATED RECALL Global Recall Action
Subject:
Oil Cooler Pipe Joint Integrity Concern
Publication No.: N845 Model: Range Rover (LK) Model Year: 2024
Date of Issue: 06 December 2023 To: For the Attention of:
Important: Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC. The approved Jaguar Land Rover (JLR) retailer/authorized repairer. NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle. FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION A potential concern has been identified on specific vehicles within the above vehicle range.
On certain 2024 model year Range Rover vehicles specified with V8 Petrol engines where the fixings used to secure the engine mounted oil cooler pipes have been found to have inadequate thread engagement. This could result in the threads in the pipe joint becoming stripped and pipes becoming loose and may separate from the joint.
Where the oil cooler hose becomes loose or separates, significant volumes of engine oil will leak out onto the road surface. This could lead to a skid hazard for other road users especially more vulnerable road users such as motorcyclists and increases the risk of a crash.
ACTION TO BE TAKEN JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
For information purposes, a Technical Question and Answer document is attached. FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY: National Highway Traffic Safety Administration (NHTSA) reference number: 23V790. Transport Canada (TC) reference number: 2023-631.
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold
vehicles must be repaired prior to handover of the vehicle for retail sale. REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2024MY Land Rover Range Rover vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non- compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of
$131,564,183.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers. Yours faithfully Steve Oldham
Global Customer Care Quality Director SERVICE INSTRUCTION – N845
Parts Information The parts below should be ordered through JLR in the normal manner. NOTE:
If part number FS106256 is not available, order RYG500250. These parts are alternatives and are interchangeable. An allowance equivalent to £5 GBP has been provided to locally source engine oil top up. Description Bolt – M6 x 25mm Bolt – M6 x 25mm
Engine oil cooler pipe Engine oil cooler pipe Engine oil cooler pipe nut Engine oil top up Part Number/Sundry RYG500250 FS106256
LR185409 LR185408 FX106046 ZZZ999 Qty/Value As required As required
1 1 2 £5 % Of Vehicles Requiring This Part*
70% 70% 15% 15% 15% 15% * When ordering parts, order no more than the expected percentage failure rate of parts identified SROs Description
Engine oil cooler pipe – Inspection pass – No further action Engine oil cooler pipe – Inspection fail – Replace 1 stud with 1 bolt
Engine oil cooler pipe – Inspection fail – Replace 2 studs with 2 bolts Engine oil cooler pipe – Inspection fail – Install 2 new oil cooler pipes Drive in/drive out SRO
99.03.03 99.03.04 99.03.05 99.03.07 02.02.02 Time
0.3 1.3 1.4 1.7 0.2 NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time. Warranty Information Warranty claims should be submitted quoting program code N845 with option code X. In this instance it will also be necessary to enter the parts from the parts information table and the relevant SROs from the warranty information table. Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin. Customer Reimbursement and Related Damage Process NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box, search for ‘Related Damage Claim’ and open the related bulletin link). Table of Contents
REMOVAL AND INSTALLATION: SERVICE INSPECTION REMOVAL AND INSTALLATION: SERVICE INSTRUCTION A REMOVAL AND INSTALLATION: SERVICE INSTRUCTION B SERVICE INSPECTION
All vehicles NOTES:
Some variation in the illustrations may occur, but the essential information is always correct. Some components shown removed for clarity. 1. Remove the front right wheel and tire assembly (see TOPIx Workshop Manual section 204-04: Wheels and Tires – Removal and Installation – Wheel and Tire). 2. Remove the front right splash shield. Remove the bolt.
Torque: 5 Nm Remove the fastener. Remove the clip.
Reposition the front right wheel arch liner.  3. Locate both engine oil cooler pipe joints.  4.  NOTES:
The image labeled ‘A’ shows a reworked engine oil cooler pipe with a suitable bolt installed through the joint from the rear of the vehicle.
The image labeled ‘B’ shows a new level engine oil cooler pipe with a suitable stud installed through the joint from the rear of the vehicle. The stud can be seen from the rear of the joint.
The image labeled ‘C’ shows an previous level engine oil cooler pipe with a stud installed into the joint from the front of the vehicle. The stud cannot be seen from the rear of the joint.
Use a suitable mirror to inspect the rear of both engine oil cooler pipe joints. Inspect the fixings/studs on both engine oil cooler pipes. If BOTH engine oil cooler pipes ARE installed with EITHER the reworked fixing or the new level stud shown in the image ‘A’ and ‘B’ with a GREEN ‘ ‘, the vehicle has PASSED the inspection.
Reverse steps 1 to 3 and release the vehicle.
If 1 or BOTH engine oil cooler pipes ARE installed with a previous level stud as shown in the image ‘C’ with a RED ‘X’, the vehicle has FAILED the inspection. Continue to the SERVICE INSTRUCTION
A. To renew the previous level studs that have failed the inspection.  SERVICE INSTRUCTION A NOTE:
Only complete the follow instructions for engine oil cooler pipes that have FAILED the SERVICE INSPECTION. 1. Remove the engine undershield (see TOPIx Workshop Manual section 501-02: Front End Body Panels – Removal and Installation – Engine Undershield). 2. CAUTION:
Do not allow the engine oil cooler pipes to separate during this step. Failure to follow this instruction may result in loss of engine oil. NOTE:
The stud should release from the engine oil cooler pipe during the removal of the nut. Remove the nut/stud assembly. If a stud cannot be removed from an engine oil cooler pipe when removing the nut, additional attempts must be made using different techniques. For example, the double nut / jam nut method, using a stud extractor or tightening the nut to 15 Nm and removing the nut again. If a stud still cannot be removed from the engine oil cooler pipe, continue to SERVICE INSTRUCTION B  3.  NOTE:
Make sure the bolt is initially started by hand before tightening. Install the new M6 x 25 mm bolt into the engine oil cooler pipe from the front of the vehicle. Torque: 10 Nm
If the bolt cannot be started by hand OR the bolt cannot be tightened to specification, continue to SERVICE INSTRUCTION B. 4. Install the engine undershield (see TOPIx Workshop Manual section 501-02: Front End Body Panels – Removal and Installation – Engine Undershield). 5. Install the front right splash shield. Reposition the front right wheel arch liner. Install the bolt.
Torque: 5 Nm
Install the fastener. Install the clip.  6. Install the front right wheel and tire assembly (see TOPIx Workshop Manual section 204-04: Wheels and Tires – Removal and Installation – Wheel and Tire). 7. Release the vehicle. SERVICE INSTRUCTION B 1. Release the engine oil cooler pipes bracket. Remove the nut.  2. NOTE:
Be prepared to catch escaping engine oil. Disconnect the engine oil cooler pipes. Remove the nut.  3. NOTE:
Be prepared to catch escaping engine oil. Remove the engine oil cooler pipes.  4. Visually inspect the engine oil cooler feed and return hoses O-ring seals. If the engine oil cooler feed and return hoses O-ring seals are found damaged the engine oil cooler feed and return hoses must be renewed, as part of a separate warranty claim.  5. Remove the bracket from the old engine oil cooler pipes and install onto the new engine oil cooler pipes.  6. Install the engine oil cooler pipes.  7. Secure the engine oil cooler pipes. Install and tighten the nut.
Torque: 18 Nm  8. Secure the engine oil cooler pipes bracket. Install and tighten the nut.
Torque: 10 Nm  9. Connect the engine oil cooler feed hose. Torque: 10 Nm  10. Connect the engine oil cooler return hose. Torque: 10 Nm  11. Install the engine undershield (see TOPIx Workshop Manual section 501-02: Front End Body Panels – Removal and Installation – Engine Undershield). 12. Install the front right splash shield. Reposition the front right wheel arch liner. Install the bolt.
Torque: 5 Nm
Install the fastener. Install the clip.  13. Install the front right wheel and tire assembly (see TOPIx Workshop Manual section 204-04: Wheels and Tires – Removal and Installation – Wheel and Tire). 14. Check the engine oil level, top up as required (see TOPIx Workshop Manual section 303-01C: Specifications). 15. Release the vehicle. SAMPLE CUSTOMER LETTER – FOR INFORMATION ONLY Name Address line 1
Address line 2
Address line 3 Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N845 Date: month/year
SAFETY RELATED RECALL – Range Rover vehicles – Oil Cooler Pipe Joint Integrity Concern Dear Jaguar Land Rover (JLR) Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain Land Rover vehicles within a specific production range. Please read the information below, this will explain the actions that we intend to take and what you will need to do.
Why are we contacting you? A concern has been identified on certain 2024 model year Range Rover vehicles specified with V8 Petrol engines where the fixings used to secure the engine mounted oil cooler pipes have been found to have inadequate thread engagement. This could result in the threads in the pipe joint becoming stripped and pipes becoming loose and may separate from the joint.
Where the engine oil cooler pipe becomes loose or separates, significant volumes of engine oil will leak out onto the road surface. This could lead to a skid hazard for other road users especially more vulnerable road users such as motorcyclists and increases the risk of a crash.
What will your Land Rover retailer/authorized repairer do? At your visit, your preferred Land Rover retailer/authorized repairer will inspect the engine oil cooler pipe fixings and replace if required. Oil cooler pipes may be replaced if the installed stud cannot be removed successfully.
How long will it take? The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do Contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle. The program code for the action.
If you do not have a retailer/authorized repairer, access,www.landrover.co.uk or www.landrover.com for contact details. If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation.
Yours sincerely Head of Business Technical Questions And Answers FOR USE ON ENQUIRY Jaguar Land Rover N845
2024 Model Year Range Rover V8 petrol engine oil cooler pipe joint integrity A concern has been identified on certain 2024 model year Range Rover vehicles specified with V8 Petrol engines where the fixings used to secure the engine mounted oil cooler pipes have been found to have inadequate thread engagement. This could result in the threads in the pipe joint becoming stripped and pipes becoming loose and may separate from the joint. Question 1
Who do I contact if a member of the press contacts me about this recall? Answer
Make sure that any press enquiries are referred to the Jaguar Land Rover Corporate Affairs office. Question 2
Why is Jaguar Land Rover recalling certain Land Rover models? Answer
Jaguar Land Rover is conducting a voluntary safety recall involving certain 2024 model year Range Rover vehicles due to a risk of engine oil cooler pipes becoming loose.
Question 3
Can you tell me more about what is wrong with the vehicles? Answer
Where the oil cooler pipe becomes loose or separates, significant volumes of engine oil will leak out onto the road surface. This could lead to a skid hazard for other road users especially more vulnerable road users such as motorcyclists and increases the risk of a crash.
Question 4
How would the customer become aware of potentially having this concern? Answer
Customers could see a low oil level/pressure red warning light on instrument cluster. Customers may also notice the presence of oil underneath the vehicle due to oil leakage from the engine compartment.
Question 5
Does this concern affect vehicle safety? Answer
Jaguar Land Rover has determined this issue represents an unreasonable risk to safety. Question 6
Has Jaguar Land Rover received many complaints? Answer
Jaguar Land Rover has received one report which was attributed to this issue. Question 7
Have there been any accidents or injuries or fires? Answer
There have been no reports of accidents, injuries or fires relating to this concern of which Jaguar Land Rover is aware. Question 8
How was the condition discovered? Answer
The condition was identified in production. Question 9
How long has Jaguar Land Rover known about this problem? Answer
Jaguar Land Rover has been aware of the issue since September 2023. Question 10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
Answer
Jaguar Land Rover has no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
Question 11
What has Jaguar Land Rover done in production? Answer
Jaguar Land Rover has implemented a new design of fixings to make sure correct thread engagement. Question 12
What will Authorized Repairers do to the vehicles? Answer
Authorized repairers will inspect the engine oil cooler pipes fixings and replace them if required. Oil cooler pipes may be replaced if the installed stud cannot be removed successfully.
Question 13
Which vehicles are affected by this recall? Answer
2024 model year Range Rover: Range Rover SALK19E93RA089547 to SALKP9E91RA098889 (Specific vehicles within these Vehicle Identification Number (VIN) range)
Question 14
Are other Jaguar Land Rover models affected by these actions? Answer
No other models are known to be affected by this condition. Question 15
Are parts available to rework vehicles? Answer
Parts are available for Jaguar Land Rover authorized repairers to conduct this repair. Question 16
How much will the recall cost Jaguar Land Rover? Answer Note:
Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Media office on +44-(0)2475-361000 or [email protected]
Cost was not a factor in deciding to recall these vehicles.
Question 17
How do I know if my Land Rover vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Jaguar Land Rover Authorized Repairer for the work to be completed. Customers in the US, Brazil and Australia can check if their vehicle is eligible for a safety recall at Rover or Jaguar Brand web site https://www.landroverusa.com/ownership/vin-recall.html Other countries, customers can also use the Recall Search at https://TOPIx.jaguar.jlrext.com/TOPIx/vehicle/lookupForm
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than two hours and ten minutes to complete. Naturally, due to retailer schedules, vehicles may be required for longer.
Question 19
Can I continue to drive my Land Rover vehicle safely until it has been recalled?
Answer
Until such time as the recall is completed, customers are advised to be extra vigilant to the presence of oil deposits underneath their vehicle and when operating the vehicle, a red oil level/pressure warning light on the instrument cluster and seek qualified assistance before continuing the journey. Customers are advised to contact a Jaguar Land Rover Authorized Repairer should
they have any concerns regarding their vehicle.

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