January 18, 2024 NHTSA CAMPAIGN NUMBER: 24V023000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera image that does not display while in reverse decreases the driver’s visibility, increasing the risk of injury or crash.
NHTSA Campaign Number: 24V023
Manufacturer Jaguar
Land Rover North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 58,729
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover and Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will inspect the rearview camera and add a new seal or replace the camera, free of charge. Owner notification letters are expected to be mailed March 8, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N778.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
N778ADM1
01 February 2024
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 24V-023
Transport Canada (TC) reference number: 2024-017
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2018 to 2022 model year Range Rover and Range Rover Sport vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites.
This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of
violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A concern has been identified on certain Range Rover and Range Rover Sport vehicles where the reversing camera will display a poor image or no image at all as a result of water ingress into the camera housing/bezel.
In an intermittent or failed state, the rear view camera image display does not meet the requirements of FMVSS 111 and CMVSS 111, Mirrors and Rear Visibility Systems. Lack of display of the rear view camera image may result in the driver being unaware of objects or pedestrians behind the vehicle and increasing the risk of a crash.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 8th March 2024.
ACTION TO BE TAKEN
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available.
Retailers/authorized repairers are reminded this campaign until such time as the repair has been successfully completed.
573.6 (c) (6) – Chronology of Events (Recall N778)
Increasing numbers of field reports relating to rear camera system issues were received towards the end of 2022. This triggered a Product Safety and Compliance Committee (PSCC) investigation that was initiated in January, 2023.
The PSCC requested that this issue be investigated by the engineering teams to investigate the issue, identify scope and determine if there is any product related defect that is causing the issue.
In February, 2023, the team reported to the PSCC that there were changes made to the design of the rear camera part way through the 2018 Model Year vehicle programmes where a part common with other vehicle lines was introduced. The focus of the investigation was agreed to major on this revised design of part applied to Range Rover (L405) and Range Rover Sport (L494) surround camera system specification vehicles. During April, May and June, 2023, the team continued to report progress of the investigation to PSCC. This included reviews of data related to issues reported from the field and testing plans.
Testing was undertaken in July and August, 2023, to understand the issue further and evaluate water ingress risks for the parts installed on vehicles. Further tests were completed in September, 2023, with the results reviewed at PSCC. Further tests to understand any corrosion exposure were then started in November, 2023, with testing outcomes reported in January, 2024.
This testing revealed the presence of a defect. This showed there is a design issue with the sealing system which does not adequately seal in all use cases and prevent water from passing through the sealing system. This was shown to allow water to accumulate around the camera leading to failure.
At the PSCC of January 09, 2024, the results of the testing were presented, and it was agreed that the issue be progressed to the Recall Determination Committee (RDC) for consideration.
The RDC reviewed the issue on January 11, 2024, and concluded that this issue constitutes a compliance defect and a non-compliance recall be conducted to remedy affected vehicles.
There have been no reported crashes, injuries or fires as a result of this concern.
JLR has received 210 field reports in the US relating to this issue between January 30, 2018, to January 02, 2024.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER | 2018-2022 |
| LAND ROVER | RANGE ROVER SPORT | 2018-2022 |
4 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-24V023-9561.PDF 214.152KB
Miscellaneous Document
RMISC-24V023-2539.pdf 60.086KB
Recall Acknowledgement
RCAK-24V023-5865.pdf 645.434KB
Manufacturer Notices(to Dealers,etc)
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-023
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC JAN 18, 2024 NHTSA Recall No. : 24V-023 Manufacturer Recall No. : N778 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 58,729 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2022 LAND ROVER RANGE ROVER
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a non-compliance recall campaign involving certain 2018-2022MY Land Rover Range Rover vehicles built at the Solihull Vehicle Assembly Plant from July 5, 2017 – December 10, 2021. 36,461 Land Rover Range Rover vehicles in the United States and Federalized Territories. The basis for the recall population was Land Rover Range Rover and Range Rover Sport vehicles fitted with the “Surround Camera System”, specifically the Gen 3 Continental reversing camera.
Production Dates : JUL 05, 2017 – DEC 10, 2021
VIN Range 1 : Begin : SALGS4RY6JA361214 End : SALGV2SE0NA472598 Not sequential Vehicle 2 : 2018-2022 LAND ROVER RANGE ROVER SPORT
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a non-compliance recall campaign involving certain 2018-2022MY Land Rover Range Rover vehicles built at the Solihull Vehicle Assembly Plant from May 25, 2017 – April 28, 2022. 22,268 Land Rover Range Rover Sport vehicles in the United States and Federalized Territories. The basis for the recall population was Land Rover Range Rover and Range Rover Sport vehicles fitted with the “Surround Camera System”, specifically the Gen 3 Continental reversing camera.
Production Dates : MAY 25, 2017 – APR 28, 2022
VIN Range 1 : Begin : SALWR4RY1JA155922 End : SALWZ2RE8NA799997 Not sequential Part 573 Safety Recall Report 24V-023 Page 2 Description of Noncompliance : Description of the Noncompliance : A concern has been identified on certain Range Rover and Range Rover Sport vehicles where the reversing camera will display a poor image or no image at all as a result of water ingress into the camera housing/bezel. In an intermittent or failed state the rear camera image display does not meet the requirements of FMVSS No. 111, Rear Visibility. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR
Description of the Safety Risk : Lack of display of the rear camera image may result in the driver being
unaware of objects or pedestrians behind the vehicle and increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Camera – Rear Facing Lower Continental Hi-Line Cam Component Description : Camera – Rear Facing
Component Part Number : JPLA-19H422-AB Supplier Identification : Component Manufacturer
Name : Continental Teves AG & Co. oHG Address : Wilhelm-Fay Straße 30
Frankfurt/Main Foreign States 65936
Country : Germany Chronology :
See File “Recall N778 Chronology”. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-023
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an approved
JLR repairer. The rear camera will be removed and inspected. If the camera is found to be OK, it will be refitted with a new seal. If the camera is found to not be OK, a new camera will be fitted along with the new seal and a 10-minute calibration drive cycle will be carried out. There will be no charge to the owners for this repair. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on February 1, 2024. Distribution of
owner notification letters will occur on or before March 8, 2024.
Planned Dealer Notification Date : FEB 01, 2024 – FEB 01, 2024
Planned Owner Notification Date : MAR 08, 2024 – MAR 08, 2024
* NR – Not Reported
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ISTRATION BULLETIN – SAFETY
LL
Global Recall tion N778ADM1 Subject: Rear Surround Camera Bezel Water Ingress Publication No.: N778ADM1 Model: Range Rover (LG) Model Year: 2018 – 2022
Model: Range Rover Sport (LW) Model Year: 2018 – 2022
Date of Issue: 01 February 2024 To:
For the Attention of: Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC. The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 24V-023 Transport Canada (TC) reference number: 2024-017
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2018 to 2022 model year Range Rover and Range Rover Sport vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of
$27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION A concern has been identified on certain Range Rover and Range Rover Sport vehicles where the reversing camera will display a poor image or no image at all as a result of water ingress into the camera housing/bezel. In an intermittent or failed state, the rear view camera image display does not meet the requirements of FMVSS 111 and CMVSS 111, Mirrors and Rear Visibility Systems. Lack of display of the rear view camera image may result in the driver being unaware of objects or pedestrians behind the vehicle and increasing the risk of a crash.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 8th March 2024.
ACTION TO BE TAKEN
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
Yours faithfully Steve Oldham
Global Customer Care Quality Director
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