Recall N664 – SRS Warning Light Malfunction – 2020 Land Rover Range Rover Evoque

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February 15, 2022 NHTSA CAMPAIGN NUMBER: 22V080000

SRS Warning Light Malfunction

An SRS system warning light that falsely illuminates could prevent the detection of an actual air bag system failure, increasing the risk of injury in the event of a crash.

 

NHTSA Campaign Number: 22V080

Manufacturer Jaguar Land Rover North America, LLC

Components AIR BAGS

Potential Number of Units Affected 18,824

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The supplemental restraint system (SRS) warning light software is programmed incorrectly, which may cause the warning light to malfunction and intermittently illuminate.

 

Remedy

Dealers will update the restraints control module (RCM) software, free of charge. Owner notification letters were mailed March 23, 2022. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N664.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Land Rover has a Recall

 


DESCRIPTION OF DEFECT AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

Certain 2020 model year Range Rover Evoque vehicles may experience an intermittent Supplementary Restraint System (SRS) warning lamp being displayed on the instrument panel cluster. The SRS is still fully operational as expected, however vehicles displaying the SRS warning lamp may not properly warn the driver of an actual system fault which may increase the risk of serious injury in the event of an accident of sufficient severity necessitating driver airbag deployment.

 

REGULATORY INFORMATION

JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2020 model year Range Rover Evoque vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of $22,992.00 USD per violation and the equivalent of $114,954,525.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

JLR North America, LLC / JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.

This Safety Recall notice serves as notification to all JLR retailers/authorized repairers that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

 

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Company (NSC), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.

Check the JLR claims submission system to make sure affected vehicles are correctly identified prior to starting this campaign. The claims submission system will be updated to reflect only those vehicles affected.

For information purposes, a Technical Question and Answer document is attached.

 

DIAGNOSTIC INSTRUCTION

Service instruction

1. CAUTIONS:

This procedure requires a minimum of Pathfinder 367 installed or later.

All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.

NOTE: The JLR approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required.

Connect the JLR approved battery support unit.

2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.

3. Follow the JLR approved diagnostic equipment prompts.

Select ‘ECU Diagnostics’.

Select ‘Restraints Control Module [RCM]’.

Select ‘Update ECU’.

Follow all on-screen instructions to complete the task.

4. If required, reset the vehicle to ‘Transportation Mode’.

5. When all of the tasks are complete, exit the session.

6. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.

 


SAFETY RELATED RECALL – Range Rover Evoque – Supplementary Restraint System Warning Lamp Illuminated

Dear

Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain 2020 model year Range Rover Evoque vehicles within a specific production range.

Please read the information below, this will explain the actions that we intend to take and what you will need to do.

 

Why are we contacting you?

Certain vehicles may experience an intermittent Supplementary Restraint System warning light being displayed on the instrument panel cluster. The Supplementary Restraint System is still fully operational as expected, however vehicles displaying the Supplementary Restraint System warning light may not properly warn the driver of an actual system fault.

 

What will your Land Rover retailer/authorized repairer do?

We will install the latest software to the Restraints Control Module.

 

How long will it take?

The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.

 

What we are asking you to do

Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:

  • The VIN for your vehicle
  • Vehicle registration number of your vehicle.
  • The program code for the action (N664).

If you do not have a retailer/authorized repairer, please access www.landrover.co.uk or www.landrover.com for contact details.

If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.

 

If you have concerns

If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).

This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin.

Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation.

Yours sincerely

Head of Business

 

A concern has been identified with the warning system of the Supplementary Restraint System (SRS) on 2020 model year Range Rover Evoque vehicles where the diagnostic check for the driver airbag is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. In this condition the SRS may illuminate falsely indicating the present of an issue.

Please make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.

 

Question 1

Who do I contact if a member of the press contacts me about this recall?

 

Answer

Make sure that any press enquiries are referred to the JLR Corporate Affairs office.

 

Question 2

Why is JLR Limited recalling these vehicles?

 

Answer

In USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect.

 

Question 3

Can you tell me more about what is wrong with the vehicles?

 

Answer

An investigation identified that the diagnostic check for the SRS is overly sensitive when checking the driver airbag circuit due to an incorrect diagnostic parameter. Vehicles with this condition may experience intermittent airbag system SRS warning lamp illumination although the driver airbag will correctly operate with the known error state present.

 

Question 4

How would the customer become aware of their vehicle potentially hag this concern?

 

Answer

Customers would notice the SRS warning lamp illuminating in the instrument panel cluster.

 

Question 5

Does this concern affect vehicle safety?

 

Answer

Yes. In the USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect

 

Question 6

Has JLR received many complaints?

 

Answer

Yes, JLR has received a number of complaints.

 

Question 7

Have there been any accidents or injuries or fires?

 

Answer

There are no accidents, injuries or fires known to be related to this issue.

 

Question 8

How was the concern discovered?

 

Answer

Investigation was initiated following field reports and warranty claims concerning the SRS warning lamp illumination.

 

Question 9

How long has JLR known about this concern?

 

Answer

Investigation started on 28th May 2021.

 

Question 10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

 

Answer

JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Question 11

What has JLR done in production?

 

Answer

Production vehicles are manufactured with a revised SRS warning lamp diagnostic parameter.

 

Question 12

What will retailer/authorized repairers do to the vehicles?

 

Answer

Owners will be notified and instructed to take their vehicle to an approved Land Rover retailer who will update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit.

There will be no charge to owners for this repair.

 

Question 13

Which vehicles are affected by this recall?

 

Answer

Certain 2020 model year Range Rover Evoque vehicles.

Production Dates: November 2, 2018 to November 12, 2020.

 

Question 14

Are other JLR models affected by this concern?

 

Answer

No.

 

Question 15

Is the repair available to rework vehicles?

 

Answer

Yes.

 

Question 16

How much will the recall cost JLR?

 

Answer

Cost was not a factor in deciding to recall these vehicles.

 

Question 17

How long does it take for the vehicle to be repaired?

 

Answer

The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 15 Minutes.

 

Question 18

Can I safely continue to drive my vehicle until it has been repaired?

 

Answer

Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles.

Note:

Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

 


573.6 (c) (6) – Chronology of Events (Recall N664) [Updated]

A Product Safety and Compliance Committee (PSCC) Investigation was opened in late May, 2021, following receipt of a number of dealer field reports. The PSCC directed an engineering team to investigate the issue to discover the possible causes along with the scope of any issues found.

Throughout June and July, 2021, the engineering team updated the PSCC with results and findings of its investigation. The investigation team initiated investigations into multiple potential causes. The engineering team also engaged the restraints control module supplier to aid the investigation including returned parts analysis.

In August, 2021, the engineering team reported to the PSCC one of its initial findings showed the system resistance value that triggers the SRS warning lamp may be away from the specified design condition for the driver airbag circuit. The PSCC directed the engineering team investigate which RCM (Restraints Control Module) calibrations contained this out of specification condition and how the SRS would operate under these conditions.

At the end of October, 2021, the engineering team reported to the PSCC its findings and advised the issue would only result in an illumination of the airbag warning light on the instrument cluster. The PSCC directed the team to validate the scope of vehicles which contained these incorrect RCM calibrations.

In December, 2021, the engineering team confirmed to the PSCC which RCM calibrations were affected by the incorrect specification. The PSCC directed the team to determine the scope of affected vehicles.

On January 19, 2022, the PSCC received the scope of affected vehicles. The PSCC concluded the issue should be progressed to the Jaguar Land Rover Recall Determination Committee (RDC).

The RDC reviewed all information and the scope of affected vehicles on February 8, 2022, and the committee determined that even though, in the out of specification condition with the SRS warning lamp is illuminated, the driver airbag would operate correctly, due to the system being part of a safety system, in line with market precedent, the issue necessitated a remedy by means of a safety recall in the USA and Canada.

There have been no reported accidents, injuries or fires as a result of this concern.

Jaguar Land Rover used 153 Warranty Claims, Field Reports, and Customer complaints from

August 5, 2019, to January 24, 2022, in determining the nature of the issue.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
LAND ROVER RANGE ROVER EVOQUE 2020

 


14 Associated Documents

Chronology of Events – Recall N664

RMISC-22V080-8506.pdf 59.654KB

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Defect Notice 573 Report

RCLRPT-22V080-3861.PDF 213.726KB

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Recall Acknowledgement

RCAK-22V080-3087.pdf 645.571KB

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573.6 (c) (6) – Chronology of Events (Recall N664) [Updated]

RMISC-22V080-6260.pdf 60.487KB

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Recall 573 Report – February 28, 2022

RCLRPT-22V080-6139.PDF 213.73KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V080-1998.pdf 312.97KB

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N664 – SAFETY RECALL – SRS WARNING LAMP

RMISC-22V080-9964.pdf 73.657KB

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SAFETY RECALL N664 – 20MY RR EVOQUE SRS WARNING LAMP ILLUMINATION

RMISC-22V080-1632.pdf 53.058KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V080-1605.pdf 288.337KB

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Recall Quarterly Report #1, 2022-1

RCLQRT-22V080-1340.PDF 211.145KB

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Remedy Instructions and TSB

RCRIT-22V080-2452.pdf 396.39KB

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Recall Quarterly Report #2, 2022-2

RCLQRT-22V080-1101.PDF 211.248KB

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Recall Quarterly Report #3, 2022-3

RCLQRT-22V080-0747.PDF 211.335KB

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Recall Quarterly Report #4, 2022-4

RCLQRT-22V080-5466.PDF 211.451KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V080&docType=RCL

 


 

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  • 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
  • 【Battery & alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
  • 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
SaleBestseller No. 8
OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
SaleBestseller No. 9
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
  • 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
SaleBestseller No. 10
LAUNCH CRP123 OBD2 Scanner 2024 Newest Elite Code Reader Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Check Engine Code Reader, Lifetime Free Update Scan Tool
  • 🎁 New Elite Version🎁 Easy to Use--Work out of Box🎁Function as LAUNCH CRP123E 🎁 Lifetime Update🎁 5 YEARS Back Up.Note:1. The product is a four-system tool, unable to scan the whole system, 2. The automatic scanning function is only for obd2 vehicles after 2006, not all vehicles, 3. If it cannot be charged, it may be a problem with the charging cable, you can reach us to resend a charging cable, or it may be a product problem, we can resend it soon. If the product loads slowly, it may be a network problem, try switching to a better network. If you encounter any problems, please rea-ch us, we will help you solve until you are satisfied, thank you.
  • [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.(Note: Does not work for other System and does not have Special services!)
  • [Full OBDII Test Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
  • [Live Data Stream + Advanced OBDII Scanner + Lifetime Update]---- Launch crp123 scanner support for Generic OBDII Codes (P0, P2, P3 and U0); manufacturer specific codes (P1, P3 and U1); pending codes; freeze frame data; monitor and I/M readiness; live PCM stream data; graphing functionality for up to four (4) live data streams include the Engine Coolant Temperature, Long&Short Fuel Trim, the change of Accelerator Pedal Position Sensor , Throttle valve position , Generator load signal,Fuel Tank Pressure , Engine RPM, Intake Ait Temperature and so on; clears DTC codes and turns off the MIL; resets monitors; provides Data Link Connector (DLC) location hints.
  • [Extensive Vehicle Coverage + 10 Languages]--The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes for Suzuki, for Honda, for Mitsubishi, for Nissan, for Toyota,for Mazda, for Hyundai,for Kia, for Subaru,for Infiniti, for Lexus, for Acura, for Isuzu, for Ford, for GM, for Chrysler, for Benz, for BMW, for VW, for Opel, for Volvo, for Fiat,for Land Rover, for Seat, for Skoda, for Audi,for Porsche, for Saab, for Jaguar and many others. Support 10 different languages.Note: Please rea-ch us your VIN to Check Compatibility before purchase.

Last update on 2024-04-09 / Affiliate links / Images from Amazon Product Advertising API

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