February 15, 2022 NHTSA CAMPAIGN NUMBER: 22V080000
An SRS system warning light that falsely illuminates could prevent the detection of an actual air bag system failure, increasing the risk of injury in the event of a crash.
NHTSA Campaign Number: 22V080
Components AIR BAGS
Potential Number of Units Affected 18,824
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The supplemental restraint system (SRS) warning light software is programmed incorrectly, which may cause the warning light to malfunction and intermittently illuminate.
Dealers will update the restraints control module (RCM) software, free of charge. Owner notification letters are expected to be mailed April 14, 2022. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N664.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
DESCRIPTION OF DEFECT AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
Certain 2020 model year Range Rover Evoque vehicles may experience an intermittent Supplementary Restraint System (SRS) warning lamp being displayed on the instrument panel cluster. The SRS is still fully operational as expected, however vehicles displaying the SRS warning lamp may not properly warn the driver of an actual system fault which may increase the risk of serious injury in the event of an accident of sufficient severity necessitating driver airbag deployment.
JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2020 model year Range Rover Evoque vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of $22,992.00 USD per violation and the equivalent of $114,954,525.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
JLR North America, LLC / JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.
This Safety Recall notice serves as notification to all JLR retailers/authorized repairers that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Company (NSC), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR claims submission system to make sure affected vehicles are correctly identified prior to starting this campaign. The claims submission system will be updated to reflect only those vehicles affected.
For information purposes, a Technical Question and Answer document is attached.
This procedure requires a minimum of Pathfinder 367 installed or later.
All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.
NOTE: The JLR approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required.
Connect the JLR approved battery support unit.
2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
3. Follow the JLR approved diagnostic equipment prompts.
Select ‘ECU Diagnostics’.
Select ‘Restraints Control Module [RCM]’.
Select ‘Update ECU’.
Follow all on-screen instructions to complete the task.
4. If required, reset the vehicle to ‘Transportation Mode’.
5. When all of the tasks are complete, exit the session.
6. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
Sample Customer Letter
Address line 1
Address line 2
Address line 3
Vehicle Identification Number (VIN):
Program Number: N664
SAFETY RELATED RECALL – Range Rover Evoque – Supplementary Restraint System Warning Lamp
Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain 2020 model year Range Rover Evoque vehicles within a specific production range.
Please read the information below, this will explain the actions that we intend to take and what you will need to do.
Why are we contacting you?
Certain vehicles may experience an intermittent Supplementary Restraint System warning light being displayed on the instrument panel cluster. The Supplementary Restraint System is still fully operational as expected, however vehicles displaying the Supplementary Restraint System warning light may not properly warn the driver of an actual system fault.
What will your Land Rover retailer/authorized repairer do?
We will install the latest software to the Restraints Control Module.
How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
- The VIN for your vehicle
- Vehicle registration number of your vehicle.
- The program code for the action (N664).
If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation.
Head of Business
A concern has been identified with the warning system of the Supplementary Restraint System (SRS) on 2020 model year Range Rover Evoque vehicles where the diagnostic check for the driver airbag is overly sensitive due to an incorrect diagnostic parameter for the driver airbag. In this condition the SRS may illuminate falsely indicating the present of an issue.
Who do I contact if a member of the press contacts me about this recall?
Make sure that any press enquiries are referred to the JLR Corporate Affairs office.
Why is JLR Limited recalling these vehicles?
In USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect.
Can you tell me more about what is wrong with the vehicles?
An investigation identified that the diagnostic check for the SRS is overly sensitive when checking the driver airbag circuit due to an incorrect diagnostic parameter. Vehicles with this condition may experience intermittent airbag system SRS warning lamp illumination although the driver airbag will correctly operate with the known error state present.
How would the customer become aware of their vehicle potentially hag this concern?
Customers would notice the SRS warning lamp illuminating in the instrument panel cluster.
Does this concern affect vehicle safety?
Yes. In the USA and Canada, where intermittent SRS warning lamp illumination occurs, the condition is considered to be a safety defect
Has JLR received many complaints?
Yes, JLR has received a number of complaints.
Have there been any accidents or injuries or fires?
There are no accidents, injuries or fires known to be related to this issue.
How was the concern discovered?
Investigation was initiated following field reports and warranty claims concerning the SRS warning lamp illumination.
How long has JLR known about this concern?
Investigation started on 28th May 2021.
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
What has JLR done in production?
Production vehicles are manufactured with a revised SRS warning lamp diagnostic parameter.
What will retailer/authorized repairers do to the vehicles?
Owners will be notified and instructed to take their vehicle to an approved Land Rover retailer who will update the RCM software by a wired update to a level with the specified system resistance value threshold for the driver airbag circuit.
There will be no charge to owners for this repair.
Which vehicles are affected by this recall?
Certain 2020 model year Range Rover Evoque vehicles.
Production Dates: November 2, 2018 to November 12, 2020.
Are other JLR models affected by this concern?
Is the repair available to rework vehicles?
How much will the recall cost JLR?
Cost was not a factor in deciding to recall these vehicles.
How long does it take for the vehicle to be repaired?
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 15 Minutes.
Can I safely continue to drive my vehicle until it has been repaired?
Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles.
Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.
573.6 (c) (6) – Chronology of Events (Recall N664) [Updated]
A Product Safety and Compliance Committee (PSCC) Investigation was opened in late May, 2021, following receipt of a number of dealer field reports. The PSCC directed an engineering team to investigate the issue to discover the possible causes along with the scope of any issues found.
Throughout June and July, 2021, the engineering team updated the PSCC with results and findings of its investigation. The investigation team initiated investigations into multiple potential causes. The engineering team also engaged the restraints control module supplier to aid the investigation including returned parts analysis.
In August, 2021, the engineering team reported to the PSCC one of its initial findings showed the system resistance value that triggers the SRS warning lamp may be away from the specified design condition for the driver airbag circuit. The PSCC directed the engineering team investigate which RCM (Restraints Control Module) calibrations contained this out of specification condition and how the SRS would operate under these conditions.
At the end of October, 2021, the engineering team reported to the PSCC its findings and advised the issue would only result in an illumination of the airbag warning light on the instrument cluster. The PSCC directed the team to validate the scope of vehicles which contained these incorrect RCM calibrations.
In December, 2021, the engineering team confirmed to the PSCC which RCM calibrations were affected by the incorrect specification. The PSCC directed the team to determine the scope of affected vehicles.
The RDC reviewed all information and the scope of affected vehicles on February 8, 2022, and the committee determined that even though, in the out of specification condition with the SRS warning lamp is illuminated, the driver airbag would operate correctly, due to the system being part of a safety system, in line with market precedent, the issue necessitated a remedy by means of a safety recall in the USA and Canada.
There have been no reported accidents, injuries or fires as a result of this concern.
August 5, 2019, to January 24, 2022, in determining the nature of the issue.
1 Affected Product
6 Associated Documents
Chronology of Events – Recall N664
Defect Notice 573 Report
573.6 (c) (6) – Chronology of Events (Recall N664) [Updated]
Recall 573 Report – February 28, 2022
Manufacturer Notices(to Dealers,etc)
Latest Recalls Documents
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- 【Cost-effective: 5 Service Functions】+【Print Diagnostic Report】LAUNCH CRP129X obd2 scanner for car offers 5 OE-level services to give you more repair solutions: Oil Reset, Steering Angle Calibration, Electronic Parking Brake, TPMS Reset, Throttle Adaptation. Auto VIN scan can identify car make, model, and year info to shorten the navigation process. You can generate a vehicle health report by one-click and share to your mechanic friend to help you analyse problems to avoid blind maintenance!
- 【3 in 1 Diagnostic Scan Tool】+【Live Data Stream In Graphic】LAUNCH CRP129X car diagnostic scanner is not only a diagnostic scanner providing oe-level services, but also an ABS SRS scan tool, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual emission test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Work out of Box】+【Wide Vehicle Coverage】 LAUNCH CRP129X diagnostic scanner for all cars comes with latest software, which can be used out of box. No need to waste time to download the software first. This scan tool supports one-click update via Wi-Fi which can fix some bugs, and update new make up to 2021 models. It works on 60+ car brands, covering OBD2/EOBD/JOBD vehicle mostly manufactured after 1996. It also helps to judge the state of the battery via real-time battery voltage graphing.
Last update on 2022-05-17 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-17 / Affiliate links / Images from Amazon Product Advertising API