H475 – Missing Warning for Turn Signal Failure – 2021-2024 Jaguar I-Pace

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February 22, 2024 NHTSA CAMPAIGN NUMBER: 24V134000

Missing Warning for Turn Signal Failure/FMVSS 108

Inoperative rear turn signals may not notify other drivers of a turning vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V134

Manufacturer Jaguar Land Rover North America, LLC

Components EXTERIOR LIGHTING

Potential Number of Units Affected 2,015

 

Summary

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2024 Jaguar I-Pace vehicles. In the event that one of the turn signals stops working, the turn signal flash rate frequency will not adjust to warn the driver that a turn signal is not working correctly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Dealers will update the Car Configuration File (CCF) software, free of charge. Owner notification letters are expected to be mailed April 12, 2024. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H475.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Jaguar has a Recall

 


Global Recall Action
Number: H475

Rear Lamp Double Tick Tock

14 March 2024

 

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

A concern has been identified on 2021 model year to certain 2024 model year Jaguar I-PACE vehicles where in the event of a rear turn signal indicator electrical failure the frequency tell-tale illumination and audible ‘tick tock’ are unchanged. The frequency tell-tale and audible ‘tick tock’ will flash at a normal rate

Absence of warning of electrical failure of the rear turn signal indicator, may result in the driver being unaware of a failure. If the driver is unaware of a failure, this may result in the vehicle being operated with a failed rear turn signal indicator, the rear turn signal indicator not being seen by following vehicles and therefore increasing the risk of a crash.

 

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

For information purposes, a Technical Question and Answer document is attached.

 

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number:24V-134

Transport Canada (TC) reference number:2024-112

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

 

REGULATORY INFORMATION

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety

Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2021 – 2024 model year Jaguar I-PACE vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. JLR retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.

 

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Chronology :

A Product Safety and Compliance Committee (PSCC) investigation was opened on 03 January 2024 following a report of a concern with incorrectly functioning turn signal/direction indicator failed state operation. The PSCC requested an engineering team to fully define the scope of this issue. They reported their initial findings to the PSCC on 24 January 2024.

On 13 February 2024, the PSCC discussed the scope along with exposure and vehicle disposition. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.

The RDC reviewed the issue on 20 February 2024 and concluded that the issue represented a compliance defect and requested that a safety recall be launched to remedy the affected vehicles.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
JAGUAR I-PACE 2021-2024

 


4 Associated Documents

Recall Acknowledgement

RCAK-24V134-5328.pdf 645.419KB

 


Noncompliance Notice 573 Report

RCLRPT-24V134-3965.PDF 214.244KB

 


Manufacturer Notices(to Dealers,etc) – Date of Issue: 07 March 2024

RCMN-24V134-0031.pdf 156.953KB

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Remedy Instructions and TSB

RCRIT-24V134-8737.pdf 373.814KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V134&docType=RCL

 


 

Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

J2534 Device

H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light Drew Tech Mongoose Pro ISO-CAN
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
H475 - Missing Warning for Turn Signal Failure - 2021-2024 Jaguar I-Pace | small light GODIAG J2534

 

SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 


 

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