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February 8, 2024 NHTSA CAMPAIGN NUMBER: 24V085000
High-Voltage Battery May Overheat
A high-voltage battery that overheats increases the risk of a fire.
NHTSA Campaign Number: 24V085
Manufacturer Jaguar Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 21
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.
Remedy
Owners are advised to park and charge their vehicle outside and away from structures until the recall repair is complete and for 30 days after the repair has been completed. The battery energy control module software will be updated by a dealer. Repairs will be performed free of charge. Owner notification letters are expected to be mailed March 28, 2024. Owners may contact Jaguar’s customer service at 1 -800-452-4827. Jaguar’s number for this recall is H471. These vehicles were previously recalled for this same issue under recall number 23V-369 and will need to have the new remedy performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Jaguar has a Recall
Battery Energy Control Module (BECM) – Incorrectly Repaired
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
Following a field report of an issue that was considered to be mitigated through the completion of Jaguar Safety Recall H441, it was revealed that the recall action for H441 had been incorrectly completed by a retailer. Investigations revealed that some retailers have either used non-approved diagnostic equipment or a prior repair attempt was not performed correctly, where the Battery Energy Control Module (BECM) did not receive the required software update. Additionally, the software supplier advised the latest software files released for installation into 2019 and 2020 model year vehicles contains an error in part of its diagnostics strategy and the required detection of battery module performance issues is not fully present. As a result, the vehicle remains with the safety defect even though the retailer reported completing the safety recall.
An incorrectly repaired vehicle will continue to have a risk of vehicle thermal overload condition such as fire or smoke which can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. The owner will not be aware that the prior repair was not completed correctly.
In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy has been completed, retailers and customers should park away from structures. Where possible, vehicles should be charged outside. These precautionary measures should also be taken for 30 days after the update to allow sufficient time for the new software to analyze the High Voltage (HV) Battery condition and provide a driver warning if a risk exists.
IMPORTANT – Customers with vehicles manufactured in 2018 that have not had this campaign MUST be contacted as a priority.
IMPORTANT – The campaign completion guide video below MUST be viewed before performing the BECM software update. The video does not reference H471, but the video does also apply for H471.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number:24V-085
Transport Canada (TC) reference number: 2024-073
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety
Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 to 2024 model year IPACE vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.
DIAGNOSTIC INSTRUCTION – USING TOPIX CLOUD DIAGNOSTICS ONLY
| WARNING: |
| PATHFINDER IS NO LONGER SUPPORTED AND MUST NOT BE USED. TOPIX CLOUD DIAGNOSTICS MUST BE USED TO COMPLETE THE FOLLOWING DIAGNOSTIC INSTRUCTION. |
| NOTE: |
| Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already being at the latest software level, email jlrcamp@jaguarlandrover.com with the Vehicle Identification Number (VIN) and campaign reference, for the campaign to be closed. |
1. Connect the JLR approved diagnostic equipment, connect the JLR approved battery support unit and start a TOPIx Cloud Diagnostics session.
2.
| NOTE: |
| Only complete this step if the vehicle is in transit mode. |
Select the link to disable transit mode.
3.
| NOTE: |
| Only complete this step if the vehicle is in transit mode. |
Select the link to disable transit mode.
4. Select the link to update the BECM
5.
| NOTE: |
| If required. |
Select the link to enable transit mode.
6.
| NOTE: |
| If required. |
Select the link to enable transit mode.
7. Follow all on-screen instructions to complete the task.
Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
Technical Questions And Answers
Certain vehicles have not been correctly repaired through Safety Recall H441 and will continue to have a risk of experiencing thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the high voltage traction battery is located.
Note: This recall is identical to H459. For administrative purposes H459 has been split by calendar year. H459 is for vehicles identified in 2023 as having been incorrectly repaired, and H471 is for vehicles identified in 2024.
Question 1
Why is JLR recalling certain Jaguar models?
Answer
JLR is conducting a voluntary safety recall involving certain 2019- 2024 Model Year Jaguar I-PACE vehicles due to a risk of thermal overload within the traction battery pack due to the original recall repair being incorrectly completed.
Question 2
Can you tell me more about what is wrong with the vehicles?
Answer
The original issue covered by Safety Recall H441 is that a vehicle thermal overload condition can lead to fire or smoke so resulting in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Vehicle incorrectly repaired continue to have this risk.
Question 3
How would the customer become aware of potentially having this concern?
Answer
Where there is a detected traction battery issue, an instrument cluster warning such as Traction Battery Fault and Stop Safely Battery fault may be displayed on instrument cluster. In extreme cases a popping sound and burning smell may be experienced. Smoke and potentially flames may be seen.
Question 4
Does this concern affect vehicle safety?
Answer
JLR has determined that the condition constitutes an unreasonable risk to safety.
Question 5
Has JLR received many complaints?
Answer
JLR has received a field report relating to thermal overload post the recall being reported completed.
Question 6
Have there been any accidents or injuries or fires?
Answer
There have been no reports of accidents or injuries relating to this concern of which JLR is aware. There is a report of a thermal overload.
Question 7
How was the condition discovered?
Answer
The condition was identified through JLR’s field reporting process.
Question 8
How long has JLR known about this problem?
Answer
An investigation was initiated in September 2023.
Question 9
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. In this case, the investigation is ongoing.
Question 10
What has JLR done in production and in Service?
Answer
The Battery Energy Control Module (BECM) software is updated to better detect and respond to detected traction battery electrical issues.
Retailers have been reminded to follow fully the repair procedure in safety recall H471 and to use the correct, JLR approved diagnostic equipment.
Question 11
What will Authorized Repairers do to the vehicles.
Answer
Recalled vehicles will receive the correct update to the BECM software that will monitor the battery pack electrical state and provide a warning where the battery electrical health deteriorates to a state which may lead to thermal overload condition.
This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to a maximum of 75%.
The associated Owner Guide instruction relating to this warning message directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair.
Customers who have paid for a repair of this defect will be reimbursed by the JLR reimbursement plan, subject to the usual terms and conditions.
There will be no charge to owners for this repair.
Question 12
Which vehicles are affected by this recall?
Answer
Certain 2019-2024 Model Year Jaguar I-PACE vehicles: SADHA2A15K1F60104 to SADHA2A16R1632435.
Question 13
Are other JLR models affected by these actions?
Answer
No other models are known to be affected by this condition.
Question 14
Are parts available to rework vehicles?
Answer
The recall remedy is software only, no parts are required to complete this safety recall. Software is available.
Question 15
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 16
How do I know if my Jaguar I-PACE vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/athorized repairer for the work to be completed.
In some countries, recall information is available online through the Jaguar brand web site.
Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm
Question 17
How long does it take for the car to be inspected and repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 15 minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for longer.
Question 18
Can I continue to drive my Jaguar I-PACE vehicle safely until it has been recalled?
Answer
In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures prior to completion of the recall and for 30 days after the recall has been completed. Where possible charge outside. The new software can take up to 30 days to analyse the High Voltage (HV) Battery condition and provide a driver warning if a risk exists.
Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until the recall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-PACE Owner’s Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com.
Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stop charging when it reaches 75% state of charge.
Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns regarding their vehicle.
Note:
Make sure that any press enquiries are referred to the JLR Corporate Media office on 02475-361000 or jlrmedia@jaguarlandrover.com
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H471 – Chronology of Defect / Non-compliance Determination:
On September 8, 2023, a field report was received concerning a thermal overload on a vehicle. Investigations into the issue revealed that safety recall H441 was completed but this vehicle still exhibited the defect for which the recall was issued to mitigate.
Jaguar Land Rover North America (JLRNA) conducted an in-depth review of how the risk still existed on a vehicle where the recall had been completed. The investigation revealed that this vehicle was incorrectly repaired by the retailer who had used a non-approved service diagnostic tool, contrary to that which was specified by JLR and which did not have the software required to complete the H441 recall service instruction.
This issue was reviewed with Jaguar Land Rover North America and JLR Ltd’s HQ in the UK where it was discussed and the findings of the current state of the US investigation provided.
This issue was raised as a Product Safety and Compliance Committee (PSCC) investigation on September 26, 2023, with the request to the JLR Service Diagnostics team to define the scope of this matter and identify any further vehicles affected by the same condition.
The JLR Service Diagnostics team reported a methodology to the PSCC on October 3, 2023, and on October 10, 2023, confirmed this methodology was capable of identifying all vehicles which have been subject to incorrect diagnostic tool use.
The Service Diagnostics team presented the status of the investigation to the PSCC on October 10, 2023, and the findings from the identification of vehicles which had the incorrect diagnostic tool used to conduct the H441 safety recall. The PSCC agreed the issue would be progressed to the Recall Determination Committee (RDC) for consideration.
The RDC reviewed the investigation on October 12, 2023, and concluded there is a risk that the safety defect remains on vehicles unbeknown to the owner and that vehicles identified in the “at risk” population should be subject to a further safety recall to correctly conduct the originally issued recall action service instruction. The RDC also requested that the PSCC diligently monitor for any further uses of the wrong diagnostic tool and as needed update defect notifications with revised scope of affected vehicles and ensure any further vehicles are added to this recall action.
On October 26, 2023, JLR was informed by the battery software supplier that the latest software files released for installation into 2019 and 20MY vehicles contains an error in part of its diagnostics strategy and the required detection of battery module performance issues is not fully present.
The PSCC reviewed this report on October 31, 2023, with the responsible JLR Engineering team and agreed the issue would be progressed for review at the RDC.
The RDC reviewed the information on November 2, 2023, and determined that vehicles identified that have received the latest level software should be included in the scope of this existing recall.
JLR has received 1 report of a vehicle fire in the US where incorrect repair completed, this was received on September 8, 2023.
Ongoing assessment of recall repairs has revealed there are a number of further vehicles identified as not having H441 recall completed as required or have had a software version installed that does not provide the correct protection intended. The counts of affected vehicles have therefore increased as a result and the defect notification updated accordingly.
JLR generated a further Recall Code to assign vehicles identified as needing to be correctly updated following recall action H441 on January 30, 2024, and notified affected markets on February 5, 2024.
H441 – High-Voltage Battery May Overheat – 2019-2024 Jaguar I-PACE
H441 – High-Voltage Battery May Overheat – 2019-2024 Jaguar I-PACE
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | I-PACE | 2019-2020 |
4 Associated Documents
Remedy Instructions and TSB – Jaguar Publication No.: H471 Date of Issue: 09 February 2024
RCRIT-24V085-5306.pdf 463.565KB
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Recall Acknowledgement
RCAK-24V085-3575.pdf 687.393KB
Recall 573 Report – Defect Recall Report
RCLRPT-24V085-2982.PDF 216.758KB
Miscellaneous Document
RMISC-24V085-7239.pdf 75.084KB
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Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V085&docType=RCL
Reprogramming
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SEOCONTENT-START
SAFETY RELATED RECALL Global Recall Action
Subject:
Battery Energy Control Module (BECM) – Incorrectly Repaired
Publication No.: H471 Model: I-PACE (X590)
Model Year: 2019 – 2024
Date of Issue: 09 February 2024
To:
For the Attention of:
Important:
All National Sales Companies (NSCs), importers, retailers and authorized repairers. The approved JLR retailer/authorized repairer NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle. FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
Following a field report of an issue that was considered to be mitigated through the completion of Jaguar Safety Recall H441, it was revealed that the recall action for H441 had been incorrectly completed by a retailer. Investigations revealed that some retailers have either used non-approved diagnostic equipment or a prior repair attempt was not performed correctly, where the Battery Energy Control Module (BECM) did not receive the required software update. Additionally, the software supplier advised the latest software files released for installation into 2019 and 2020 model year vehicles contains an error in part of its diagnostics strategy and the required detection of battery module performance issues is not fully present. As a result, the vehicle remains with the safety defect even though the retailer reported completing the safety recall. An incorrectly repaired vehicle will continue to have a risk of vehicle thermal overload condition such as fire or smoke which can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. The owner will not be aware that the prior repair was not completed correctly.
In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy has been completed, retailers and customers should park away from structures. Where possible, vehicles should be charged outside. These precautionary measures should also be taken for 30 days after the update to allow sufficient time for the new software to analyze the High Voltage (HV) Battery condition and provide a driver warning if a risk exists. IMPORTANT – Customers with vehicles manufactured in 2018 that have not had this campaign MUST be contacted as a priority. IMPORTANT – The campaign completion guide video below MUST be viewed before performing the BECM software update. The video does not reference H471, but the video does also apply for H471.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
0:00 Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information. Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number:24V-085 Transport Canada (TC) reference number: 2024-073
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 to 2024 model year I- PACE vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers. Yours faithfully Steve Oldham
Global Customer Care Quality Director SERVICE INSTRUCTION – H471 WARNING:
PATHFINDER IS NO LONGER SUPPORTED AND MUST NOT BE USED. TOPIX CLOUD DIAGNOSTICS MUST BE USED TO COMPLETE THE FOLLOWING DIAGNOSTIC INSTRUCTION. SROs Description
Battery Energy Control Module (BECM) – Update ECU Drive in/drive out SRO
85.86.20
10.10.10 Time
0.2
0.2 NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time. Warranty Information WARNING:
PATHFINDER IS NO LONGER SUPPORTED AND MUST NOT BE USED. TOPIX CLOUD DIAGNOSTICS MUST BE USED TO COMPLETE THE FOLLOWING DIAGNOSTIC INSTRUCTION. Warranty claims should be submitted quoting program code H471 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts, these are included for information only. Program Code Option Description SRO Time H471 H471 A BECM – Update ECU
B BECM – Update ECU Drive in/drive out 85.86.20
85.86.20
10.10.10 0.2
0.2
0.2 NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken. Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin. Customer Reimbursement and Related Damage Process NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box, search for ‘Related Damage Claim’ and open the related bulletin link). Table of Contents
REMOVAL AND INSTALLATION: CAMPAIGN COMPLETION GUIDE
REMOVAL AND INSTALLATION: DIAGNOSTIC INSTRUCTION – USING TOPIx CLOUD DIAGNOSTICS ONLY CAMPAIGN COMPLETION GUIDE 1. IMPORTANT – The campaign completion guide video below MUST be viewed before performing the BECM software update. The video does not reference H471, but the video does also apply for H471. 0:00 DIAGNOSTIC INSTRUCTION – USING TOPIX CLOUD DIAGNOSTICS ONLY WARNING:
PATHFINDER IS NO LONGER SUPPORTED AND MUST NOT BE USED. TOPIX CLOUD DIAGNOSTICS MUST BE USED TO COMPLETE THE FOLLOWING DIAGNOSTIC INSTRUCTION. NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already being at the latest software level, email jlrcamp@jaguarlandrover.com with the Vehicle Identification Number (VIN) and campaign reference, for the campaign to be closed. 1. Connect the JLR approved diagnostic equipment, connect the JLR approved battery support unit and start a TOPIx Cloud Diagnostics session. 2.
NOTE:
Only complete this step if the vehicle is in transit mode. Select the link to disable transit mode. 3.
NOTE:
Only complete this step if the vehicle is in transit mode. Select the link to disable transit mode. 4. Select the link to update the BECM – 5.
NOTE:
If required. Select the link to enable transit mode. 6. NOTE: If required. Select the link to enable transit mode. 7. Follow all on-screen instructions to complete the task. 8. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit. SAMPLE CUSTOMER LETTER – FOR INFORMATION ONLY Name Address line 1
Address line 2
Address line 3 Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: H471 Date: month/year
SAFETY RECALL – I-PACE – Battery Energy Control Module (BECM) – Incorrectly Repaired Dear
JLR would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on I-PACE vehicles within a specific production range. Read the information below, this will explain the actions we intend to take and what you will need to do.
Why are we contacting you? JLR is aware of a number of vehicles where the repair completed previously or software updated to the above vehicle subsequently does not provide the protection required to mitigate the defect concerned. As such, any vehicle which has software that does not provide the protection required even having had previous updates completed will continue to have a risk of thermal overload condition such as fire or smoke which can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. The prior update completed was NOT successful, a further update is required.
In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures for 30 days after the recall has been completed and post recall remedy, continue to park the vehicle outside while the updated software learns the condition of the battery pack for a further 30 days. Where possible charge outside.
If you experience any difficulties with this or have any concerns, contact your Jaguar retailer/authorized repairer.
What will your Jaguar retailer/authorized repairer do?
At your visit, your preferred Jaguar retailer/authorized repairer will provide an update to the Battery Energy Control Module (BECM) software that will monitor the High Voltage (HV) battery operational status. This will provide indication in the event the HV battery exhibits conditions which may lead to thermal overload condition. This software provides an enhanced level of driver warnings in relation to HV battery condition and in the event the software determines a risk exists, the HV battery charging capacity is limited to up to 75%.
If this happens, the vehicle will prompt you to visit a Jaguar retailer/authorized repairer. Your retailer will inspect, and if necessary replace the affected HV battery module/assembly at no cost to you. Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until the recall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-PACE Owner’s Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com. Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stop charging when it reaches 75% state of charge.
There will be no charge to the owners for this repair.
How long will it take? The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do Contact your preferred Jaguar retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle. The program code for the action.
If you do not have a retailer/authorized repairer, access www.jaguar.co.uk or www.jaguar.com for contact details. If you no longer own the vehicle could you complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number). This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin. Treat this matter with the urgency it requires, JLR limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation. Yours sincerely Head of Business Technical Questions And Answers FOR USE ON ENQUIRY JLR H471
2019 to 2024 Model Year Jaguar I-PACE vehicles for High Voltage Battery Pack Assembly Fire or Smoke – Incorrectly Repaired Certain vehicles have not been correctly repaired through Safety Recall H441 and will continue to have a risk of experiencing thermal overload which may show as smoke or fire, that may occur underneath the vehicle where the high voltage traction battery is located. Note: This recall is identical to H459. For administrative purposes H459 has been split by calendar year. H459 is for vehicles identified in 2023 as having been incorrectly repaired, and H471 is for vehicles identified in 2024. Question 1
Why is JLR recalling certain Jaguar models? Answer
JLR is conducting a voluntary safety recall involving certain 2019- 2024 Model Year Jaguar I-PACE vehicles due to a risk of thermal overload within the traction battery pack due to the original recall repair being incorrectly completed.
Question 2
Can you tell me more about what is wrong with the vehicles? Answer
The original issue covered by Safety Recall H441 is that a vehicle thermal overload condition can lead to fire or smoke so resulting in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Vehicle incorrectly repaired continue to have this risk. Question 3
How would the customer become aware of potentially having this concern?
Answer
Where there is a detected traction battery issue, an instrument cluster warning such as Traction Battery Fault and Stop Safely Battery fault may be displayed on instrument cluster. In extreme cases a popping sound and burning smell may be experienced. Smoke and potentially flames may be seen. Question 4
Does this concern affect vehicle safety? Answer
JLR has determined that the condition constitutes an unreasonable risk to safety.
Question 5
Has JLR received many complaints? Answer
JLR has received a field report relating to thermal overload post the recall being reported completed. Question 6
Have there been any accidents or injuries or fires? Answer
There have been no reports of accidents or injuries relating to this concern of which JLR is aware. There is a report of a thermal overload.
Question 7
How was the condition discovered? Answer The condition was identified through JLR’s field reporting process. Question 8
How long has JLR known about this problem? Answer
An investigation was initiated in September 2023.
Question 9
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. In this case, the investigation is ongoing. Question 10
What has JLR done in production and in Service?
Answer
The Battery Energy Control Module (BECM) software is updated to better detect and respond to detected traction battery electrical issues. Retailers have been reminded to follow fully the repair procedure in safety recall H471 and to use the correct, JLR approved diagnostic equipment.
Question 11
What will Authorized Repairers do to the vehicles. Answer
Recalled vehicles will receive the correct update to the BECM software that will monitor the battery pack electrical state and provide a warning where the battery electrical health deteriorates to a state which may lead to thermal overload condition. This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to a maximum of 75%.
The associated Owner Guide instruction relating to this warning message directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair. Customers who have paid for a repair of this defect will be reimbursed by the JLR reimbursement plan, subject to the usual terms and conditions.
There will be no charge to owners for this repair.
Question 12
Which vehicles are affected by this recall? Answer
Certain 2019-2024 Model Year Jaguar I-PACE vehicles: SADHA2A15K1F60104 to SADHA2A16R1632435. Question 13
Are other JLR models affected by these actions?
Answer
No other models are known to be affected by this condition. Question 14
Are parts available to rework vehicles? Answer
The recall remedy is software only, no parts are required to complete this safety recall. Software is available.
Question 15
How much will the recall cost JLR? Answer Cost was not a factor in deciding to recall these vehicles.
Question 16
How do I know if my Jaguar I-PACE vehicle is affected?
Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/athorized repairer for the work to be completed.
In some countries, recall information is available online through the Jaguar brand web site. Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm
Question 17
How long does it take for the car to be inspected and repaired?
Answer
The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 15 minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for longer.
Question 18
Can I continue to drive my Jaguar I-PACE vehicle safely until it has been recalled?
Answer
In line with recommendations made by manufacturers who have had similar issues, customers should park away from structures prior to completion of the recall and for 30 days after the recall has been completed. Where possible charge outside. The new software can take up to 30 days to analyse the High Voltage (HV) Battery condition and provide a driver warning if a risk exists. Some vehicles also provide a Charging Limit feature that can be used by customers to limit the charge level. Customers may, until the recall is completed, set the charge limit to 75%. Instructions of how to limit the charging limit can be found in the Jaguar I-PACE Owner’s Manual in the Vehicle Preconditioning – Charging Limits section at www.ownerinfo.jaguar.com. Customers can also monitor and control the charging of their vehicle with the latest version of the Jaguar Remote App and stop charging when it reaches 75% state of charge.
Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns regarding their vehicle.
Note:
Make sure that any press enqu office on 02475-361000 or jlrmedia@jaguarlandrover.com
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-085
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC FEB 08, 2024 NHTSA Recall No. : 24V-085 Manufacturer Recall No. : H471 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 21 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2020 JAGUAR I-PACE
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving
2019-2020 I-PACE vehicles built at the Graz Vehicle assembly plant from September 7, 2018 – July 22, 2019. 21 vehicles in the United States and Federalized Territories. The recall population was determined by using data from the Jaguar Land Rover Service diagnostic system to identify vehicles where there is no record of the correct software required to successfully complete safety recall H441 but there is evidence (a claim or a record from legacy service diagnostic tools) of an attempted update as well as any 2019 and 2020 I-PACE vehicles that received the software with the error.
Production Dates : SEP 07, 2018 – JUL 22, 2019
VIN Range 1 : Begin : SADHD2S17K1F63429 End : SADHD2S19L1F85904 ntial Part 573 Safety Recall Report 24V-085 Page 2 Description of Defect :
Description of the Defect : Following a field report of an issue that was considered to be mitigated through the completion of Jaguar Safety Recall H441, it was revealed that the recall action for H441 had been incorrectly completed by a retailer. Investigations revealed the retailer had used a non-approved service diagnostic tool and the correct software was, as a result, not downloaded to the vehicle concerned.
Additionally, the software supplier advised the latest software files released for installation into 2019 and 20MY vehicles contains an error in part of its diagnostics strategy and the required detection of battery module performance issues is not fully present. As a result, affected vehicles remain with the safety defect. As a result, the vehicle remains with the safety defect even though the retailer reported completing the safety recall. Vehicles have experienced thermal overload which may show as smoke or fire, that may occur underneath the vehicle where high voltage traction battery is located. The investigation into the technical issue that causes the original concern is ongoing. Modules that were identified by the remedy software as having characteristics of a folded anode tab, which may contribute to a risk of thermal overload, are still being inspected by the supplier. Cell inspection and testing indicate that anode tab folding can contribute to short circuits, but it is likely that other conditions also need to be present to excite the thermal overload condition. At this time, such potential secondary causes have not been determined. The supplier investigation continues to seek other conditions through component inspection and testing.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An incorrectly repaired vehicle will continue to have a risk of vehicle thermal overload condition such as fire or smoke which can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. The owner will not be aware that the prior repair was not completed correctly.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K4282 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-085 Page 3 Component Name 2 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K9818 Component Name 3 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K11674 Component Name 4 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K13288 Component Name 5 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : NR Component Name 6 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14489 Component Name 7 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14609 Component Name 8 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16281 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-085 Page 4 Component Name 9 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16370 Component Name 10 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K17606 Component Name 11 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K19934 Supplier Identification : Component Manufacturer
Name : Jaguar Land Rover Limited Address : Abbey Road
Whitley Coventry Foreign States CV34LF
Country : United Kingdom Chronology :
See file “JLR Recall Notification H471 Chronology” The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-085
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Recalled vehicles will receive an update to the Battery Energy Control
Module (BECM) software using the correct service diagnostic tool and software which provides the correct diagnostic routines, that will monitor the battery pack assembly operational status that indicates where the battery contains conditions which may lead to thermal overload risk. This software provides an enhanced level of driver warnings in relation to battery condition and where the software determines a risk exists, the High Voltage battery charging capacity is limited to a maximum of 75%.
The warning message and associated Owner Guide instruction directs the driver to take their vehicle to a Jaguar retailer for diagnosis and, as required, repair. There will be no charge to the owners for this software update. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. In line with recommendations made by manufacturers who have had similar issues and until such time as the safety recall remedy has been completed, retailers and customers should park away from structures for 30 days after the update. Where possible, vehicles should be charged outside. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Dealer notification date is February 22, 2024. Customer letter mailing on
or before March 28, 2024.
Planned Dealer Notification Date : FEB 22, 2024 – FEB 22, 2024
Planned Owner Notification Date : MAR 28, 2024 – MAR 28, 2024
* NR – Not Reported
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SEOCONTENT-END