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May 23, 2024 NHTSA CAMPAIGN NUMBER: 24V364000
Rearview Camera Image May Not Display/FMVSS 111
A rearview camera image that does not display can decrease the driver’s visibility, increasing the risk of injury or crash.
NHTSA Campaign Number: 24V364000
Manufacturer Jaguar Land Rover North America, LLC
Components BACK OVER PREVENTION
Potential Number of Units Affected 22,268
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018-2022 Range Rover Sport vehicles equipped with a Surround Camera System. Water may enter into the rearview camera, which can cause the rearview camera image not to appear on the display or display a distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
Remedy
Dealers will inspect the rearview camera for damage. If no damage is found, the camera will be fitted with a new seal. If damage is found, the camera will be replaced and calibrated. Repairs will be performed free of charge. Owner notification letters are expected to be mailed July 19, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N901. These vehicles were previously recalled under 24V-023 for this same issue and will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
573.6 (c) (6) – Chronology of Events (Recall N901)
Increasing numbers of field reports relating to rear camera system issues were received towards the end of 2022. This triggered a Product Safety and Compliance Committee (PSCC) investigation that was initiated in January, 2023.
The PSCC requested that this issue be investigated by the engineering teams to investigate the issue, identify scope and determine if there is any product related defect that is causing the issue.
In February, 2023, the team reported to the PSCC that there were changes made to the design of the rear camera part way through the 2018 Model Year vehicle programmes where a part common with other vehicle lines was introduced. The focus of the investigation was agreed to major on this revised design of part applied to Range Rover (L405) and Range Rover Sport (L494) surround camera system specification vehicles.
During April, May and June, 2023, the team continued to report progress of the investigation to PSCC. This included reviews of data related to issues reported from the field and testing plans.
Testing was undertaken in July and August, 2023, to understand the issue further and evaluate water ingress risks for the parts installed on vehicles. Further tests were completed in September, 2023, with the results reviewed at PSCC. Further tests to understand any corrosion exposure were then started in November, 2023, with testing outcomes reported in January, 2024.
This testing revealed the presence of a defect. This showed there is a design issue with the sealing system which does not adequately seal in all use cases and prevent water from passing through the sealing system. This was shown to allow water to accumulate around the camera leading to failure.
At the PSCC of January 09, 2024, the results of the testing were presented, and it was agreed that the issue be progressed to the Recall Determination Committee (RDC) for consideration.
The RDC reviewed the issue on January 11, 2024, and concluded that this issue constitutes a compliance defect and a non-compliance recall be conducted to remedy affected vehicles.
Following a review of campaign completions, it was identified that despite the repair process and required parts not being available for Range Rover Sport vehicles, a number of vehicles had had claims for a repair made. The PSCC was informed of this fact and opened an investigation on May 7, 2024. The investigation concluded on May 14, 2024, that the repairs had been completed incorrectly and it was agreed that the issue be progressed to RDC for consideration.
The RDC reviewed the issue on May 16, 2024, and concluded that for those vehicles incorrectly repaired, the defect still exists and therefore they should also be included in this campaign.
To avoid further incorrect remedy, the population of Range Rover Sport vehicles affected, either unrepaired or incorrectly repaired are now included in safety recall N901 and no longer eligible for the prior safety recall N778.
There have been no reported crashes, injuries or fires as a result of this concern.
JLR has received 95 field reports in the US relating to this issue between January 30, 2018 and May 16, 2024.
5 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER SPORT | 2018-2022 |
3 Associated Documents
Recall Acknowledgement
RCAK-24V364-1251.pdf 645.617KB
Recall 573 Report
RCLRPT-24V364-5910.PDF 213.992KB
Chronology of Events (Recall N901)
RMISC-24V364-6375.pdf 62.266KB
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https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V364&docType=RCL
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-364
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAY 23, 2024 NHTSA Recall No. : 24V-364 Manufacturer Recall No. : N901 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 22,268 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2022 LAND ROVER RANGE ROVER SPORT
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a non-compliance recall campaign involving certain 2018-2022MY Land Rover Range Rover port vehicles built at the Solihull Vehicle Assembly Plant from May 25, 2017 – April 28, 2022. 22,268 Land Rover Range Rover Sport vehicles in the United States and Federalized Territories. The basis for the recall population has been determined as all the Range Rover Sport vehicles eligible for the previous N778 safety recall that recalled the Land Rover Range Rover Sport vehicles fitted with the “Surround Camera System”, specifically the Gen 3 Continental reversing camera.
Production Dates : MAY 25, 2017 – APR 28, 2022
VIN Range 1 : Begin : SALWR4RY1JA155922 End : SALWZ2RE8NA799997 Not sequential Description of Noncompliance : Description of the Noncompliance :
A concern has been identified on certain Range Rover Sport vehicles equipped with the “Surround Camera System” where the reversing camera will display a poor image or no image at all as a result of water ingress into the camera housing/bezel. Certain Range Range Rover Sport vehicles were incorrectly repaired where repair instructions for Range Rover were followed. These instructions did not provide a permanent remedy for Range Rover Sport vehicles. To ensure correct remedy actions are completed for the entire affected Range Rover Sport population, N901 safety recall is being launched. FMVSS 1 : 111 – Rear visibility Part 573 Safety Recall Report 24V-364 Page 2 FMVSS 2 : NR
Description of the Safety Risk : In an intermittent or failed state the rear camera image display does not meet the requirements of Motor Vehicle Safety Standard No. 111, Rear Visibility.
Lack of display of the rear camera image may result in the driver being unaware of objects or pedestrians behind the vehicle increasing the risk of a crash.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Camera – Rear Facing Lower Continental Hi-Line Cam Component Description : Camera – Rear Facing
Component Part Number : JPLA-19H422-AB Supplier Identification : Component Manufacturer
Name : Continental Teves AG& Co. oHG Address : Wilhelm-Fay Straße 30
Frankfurt/Main Foreign States 65936
Country : Germany Chronology :
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.: See File “Recall N901 Chronology”. Description of Remedy :
Description of Remedy Program : Vehicles will have the rear camera will be removed and inspected. If the
camera is found to be OK, it will be refitted with a new seal. If the camera is found to not be OK, a new camera will be fitted along with the new seal and a 10-minute calibration drive cycle will be carried out. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-364
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on June 6, 2024. Distribution of owner
notification letters will occur on or before July 19, 2024.
Planned Dealer Notification Date : JUN 06, 2024 – JUN 06, 2024
Planned Owner Notification Date : JUL 19, 2024 – JUL 19, 2024
* NR – Not Reported
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SEOCONTENT-END
