N871 – Right Side Lower Pillar Bolt Improperly Fastened – 2024 Land Rover Discovery Sport

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February 29, 2024 NHTSA CAMPAIGN NUMBER: 24V163000

Right Side Lower Pillar Bolt Improperly Fastened

A body structure with reduced structural strength may not adequately protect passengers in a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 24V163

Manufacturer Jaguar Land Rover North America, LLC

Components STRUCTURE

Potential Number of Units Affected 47

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Land Rover Discovery Sport vehicles. The lower A-pillar bolt on the right side may be improperly fastened, which can result in reduced structural strength of the body structure.

 

Remedy

Dealers will inspect and tighten the right side, lower A-pillar bolt, as necessary, free of charge. Owner notification letters are expected to be mailed April 19, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N871.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Land Rover has a Recall

 


Publication No.: N871

Date of Issue: 12 March 2024

Right Side Lower A-Pillar Bolt

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and Plug-in Hybrid Electric Vehicle (PHEV) specification vehicles it is possible that the body structure may not perform as intended in certain crash modes.

In the event of a crash the performance of the body structure may be impaired, increasing the risk of injury to occupants of the vehicle.

 

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair tobe completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

For information purposes, a Technical Question and Answer document is attached.

 

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number:24V-163

Transport Canada (TC) reference number:2024-139

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

 

REGULATORY INFORMATION

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2024 model year Discovery Sport vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.

 


Technical Questions And Answers

A concern has been identified where the right side lower A-pillar bolt may not have been fastened to the correct torque on some bodyshells. For 7 seat and PHEV specification vehicles it is possible that the body structure may not perform as intended in certain crashmodes.

Question 1

Who do I contact if a member of the press contacts me about this recall?

Answer

Make sure that any press enquiries are referred to the JLR Corporate Affairs office.

 

Question 2

Why is JLR recalling certain models?

Answer

JLR is conducting a safety recall involving certain 2024 model year Discovery Sport 7 seat and PHEV specification vehicles. It has been identified that on these heavier vehicles in certain crash modes the body structure may not perform as expected, thereby increasing the risk of occupant injury in the event of a crash.

 

Question 3

Can you tell me more about what is wrong with the vehicles?

Answer

In the vehicle assembly plant, a manufacturing process change was incorrectly completed leading to the error state for which vehicles are being recalled.

 

Question 4

How would the customer become aware of potentially having this concern?

Answer

This is not apparent to a customer during normal vehicle use.

 

Question 5

Does this concern affect vehicle safety?

Answer

Yes.

 

Question 6

Has JLR received many complaints?

Answer

JLR has not received any complaints related to this concern.

 

Question 7

Have there been any accidents or injuries or fires?

Answer

There have been no reported accidents, injuries or fires as a result of this concern.

 

Question 8

How was the condition discovered?

Answer

The defect was identified through analysis of vehicle build records.

 

Question 9

How long has JLR known about this concern?

Answer

The vehicle assembly plant discovered this concern on 06 February 2024.

 

Question 10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

Answer

JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Question 11

What has JLR done in production?

Answer

An automated stop has been manufactured into the production process so that if the bolt is not properly fastened, the body shell will not move on to the next assembly station.

 

Question 12

What will JLR retailer/authorized repairer do to the vehicles?

Answer

Vehicles will have the right side lower A-pillar bolt fixing checked and, if necessary, secured.
There will be no charge to the owners for this repair.

 

Question 13

Which vehicles are affected by this recall?

Answer

2024 model year Discovery Sport vehicles as below may be affected:
SALCA2BT0RH341404 to SALCA2AT5RH345546*
* Specific vehicles within the Vehicle Identification Number (VIN) range

 

Question 14

Are other JLR models affected by these actions?

Answer

No other models are known to be affected by this concern.

 

Question 15

Are parts available to rework vehicles?

Answer

No additional parts are required for this repair.

 

Question 16

How much will the recall cost JLR?

Answer

Cost was not a factor in deciding to recall these vehicles.

 

Question 17

How do I know if my vehicle is affected?

Answer

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer forthe work to be completed.

 

Question 18

How long does it take for the car to be inspected and repaired?

Answer

The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 54 minutes to complete. Naturally, due to JLR retailer/authorized repairer schedules, vehicles may be required for longer.

 

Question 19

Can I continue to drive my vehicle safely until it has been recalled?

Answer

Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns with the safety or operation of their vehicle.

Note:
Make sure that any press enquiries are referred to the JLR Corporate Media office on +44-(0)2475-361000 orjlrmedia@jaguarlandrover.com

 

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Chronology :

On 06 February 2024, the vehicle assembly plant team discovered through inspection of vehicle build data that a number of vehicles may have been built with the lower A-Pillar bolt on the righthand-side improperly fastened. A stop-shipment was implemented by the vehicle assembly plant and an Update Prior to Sale (UPS) notice issued to affected retailers to suspend the sale of affected vehicles until corrective actions were applied. The Product Safety and Compliance Committee (PSCC) was informed of the issue.

On 13 February 2024, the issue was introduced to the Product Safety and Compliance Committee (PSCC) where confirmation was provided that a number of vehicles had been sold in an unrepaired state.

On 22 February 2024, JLR’s Recall Determination Committee (RDC) determined that the issue presented an unreasonable risk to safety and requested that a safety recall be launched to remedy the affected vehicles.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
LAND ROVER DISCOVERY SPORT 2024

 


3 Associated Documents

Defect Notice 573 Report

RCLRPT-24V163-1154.PDF 213.962KB

 


Recall Acknowledgement

RCAK-24V163-1544.pdf 645.41KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-24V163-1658.pdf 485.218KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V163&docType=RCL

 


 

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