N903 – Transmission May Shift Into Neutral While Driving – 2024 Land Rover Range Rover & Range Rover Sport

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May 30, 2024 NHTSA CAMPAIGN NUMBER: 24V380000

Transmission May Shift Into Neutral While Driving

A loss of drive power can increase the risk of a crash.


NHTSA Campaign Number: 24V380000

Manufacturer Jaguar Land Rover North America, LLC

Components POWER TRAIN

Potential Number of Units Affected 19



Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2024 Range Rover and Range Rover Sport vehicles. The transmission oil pressure may decrease and cause the clutch to shift into neutral gear, which can result in a loss of drive power.



Dealers will inspect and replace the transmission as necessary, free of charge. Owner notification letters are expected to be mailed July 26, 2024. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N903.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


Check if your Land Rover has a Recall


Chronology :

On November 21, 2023, a field report was received of a shift to neutral condition during driving. The Global Critical Concerns Team started to monitor the issue and, following a number of additional reports received up to April, 2024, the issue was raised to the Product Safety and Compliance Committee (PSCC).

On April 16, 2024, a PSCC investigation was opened and regularly reviewed throughout the remainder of April and into May where the engineering team investigated the nature of, and the response of the transmission to the issue, and assessed the scope of the issue.

On May 21, 2024, the PSCC reviewed historical loss of drive issues where it was determined that the rate of issue was an unreasonable safety risk. Comparison of the rate of issue to prior investigations was completed. The PSCC decided that the matter should be escalated to JLR’s Recall Determination Committee (RDC).

On May 23, 2024, the RDC determined that, as the reported rate of failure is greater than prior matters which were assessed as being an unreasonable safety risk for the same customer symptom of loss of drive, this issue constitutes an unreasonable risk to safety. The RDC requested that a safety recall be launched to inspect and remedy the affected vehicles.

There have been no reported accidents, injuries or fires as a result of this concern.

JLR has received 13 claims and field reports in the USA between December 28, 2023, and February 16, 2024


2 Affected Products




3 Associated Documents

Recall 573 Report – May 31, 2024

RCLRPT-24V380-9237.PDF 214.856KB


Recall 573 Report

RCLRPT-24V380-9805.PDF 214.858KB


Recall Acknowledgement

RCAK-24V380-6796.pdf 731.173KB


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