H484 – Traction Battery Thermal Overload – Elevated Risk – 2019 Jaguar I-Pace

SEOCONTENT-START

SAFETY RELATED RECALL Global Recall Action
Number: H484v2
Subject:
I-PACE Traction Battery Thermal Overload – Elevated
Risk
Publication No.: H484v2
Model: I-PACE (X590)
Model Year: 2019 – 2020
Date of Issue: 11 March
2024
To: All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For the
Attention of:
The approved JLR retailer/authorized repairer.
Important: NOTE: The information in this campaign is intended for use by professional technicians. If you are not a
JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific
vehicle.
The bulletin is re-issued to add the NAS recall references
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
Battery packs manufactured between March 1, 2018 and May 31, 2018 are exposed to multiple technical issues that have shown to
contribute to an elevated risk of thermal overload. The packs from this period have a greater propensity for short circuits in the
battery cells which generates heat buildup and will, where the battery state of charge State Of Charge (SOC) is greater than circa
85% trigger thermal overload. Vehicles already modified through safety recall H441 are less likely to experience thermal overload but
to remove all doubt for this population, this safety recall is being undertaken.
A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons
outside the vehicle, as well as property damage.
The initial action is to provide customers with affected vehicles with a request to take steps to protect against this elevated risk.
These steps being:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
This initial action will be followed up with details of the steps to be taken to provide a remedy to the technical issues affecting these
vehicles.
Retailers are reminded that for 2019 to 2020 model year vehicles the H441, H459 or H471 software update is to be completed using
TOPIx Cloud Diagnostics as a retailer repair as part of the these Recall Action bulletins and claimed for following the instructions in
those Recall Action bulletins.
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be
contacted requesting that they:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any
questions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty
Portal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern. In this case, the owners are STILL requested to
follow the precautionary steps to prevent the elevated risk of thermal overload and possible vehicle fire.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number:24V-183
Transport Canada (TC) reference number:2024-152
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles
must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and
Transport Canada (TC) of their intent to perform a Safety Recall on certain2019 I-PACEvehicles imported into the United States and
Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal
regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a
defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized
repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this
requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of
$27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves
as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new
vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
JLR North America, LLC and JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired
before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this
recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable
customers.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
Technical Questions And Answers
FOR USE ON ENQUIRY
JLR Recall H484
I-PACE Traction Battery Thermal Overload – Elevated Risk
Certain I-PACE vehicles, which have battery packs manufactured from 1 March 2018 to 31 May 2018, have an elevated risk of
suffering thermal overload which can lead to a vehicle fire.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.
Question 2
Why is JLR recalling certain models?
Answer
JLR is conducting a recall to notify customers of certain 2019 and 2020 MY I-PACE vehicles that their vehicle has an elevated risk
of thermal overload which may lead to a vehicle fire. The initial action is to provide customers with affected vehicles with a request
to takes steps to protect against this elevated risk. These steps being:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
This initial action will be followed up with details of the steps to be taken to provide a remedy to the technical issues affecting these
vehicles.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
High voltage battery packs manufactured between 01 March 2018 and 31 May 2018 have an elevated risk of thermal overload
when in a high state of charge due to a number of technical issues introduced during the battery manufacturing process. It has
been identified that the risk of thermal overload (which could lead to a fire) is increased at high states of charge due to the amount
of energy than can be released from the cells, and as such JLR is launching this recall to instruct customers on how to minimize the
risk until the remedy is developed.
Question 4
How would the customer become aware of potentially having this concern?
Answer
For vehicles which have received the update as part of the H441 Safety Recall, their vehicles will, where a defect is detected,
display a warning on the instrument cluster and limit the state of charge of the battery to no more than 75%. In this condition,
vehicles can continue to be driven.
It is possible, where thermal overload occurs that smoke or flames could potentially be seen coming from the vehicle, which may
result in a total loss of the vehicle.
Question 5
Does this concern affect vehicle safety?
Answer
Yes.
Question 6
Has JLR received many complaints?
Answer
JLR has received reports of a number of vehicle fires globally which resulted from battery packs built within this risk range.
Question 7
Have there been any accidents or injuries or fires?
Answer
There have been no reports of accidents or injuries relating to this concern of which Jaguar Land Rover is aware. There have been
reports of vehicle fires.
Question 8
How was the condition discovered?
Answer
The elevated risk issue was identified by monitoring the warnings flagged on vehicles following the updates provided in safety recall
H441 and through further analysis of returned parts by the battery supplier.
Question 9
How long has JLR known about this problem?
Answer
The elevated risk was identified in February 2024.
Question 10
Is the defect leading you to any concerns regarding the reliability of the vehicle?
Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters
relating to safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
Battery packs manufactured after 31 May 2018 installed into I-PACE vehicles have battery manufacturer quality improvements
which are now known to lessen the risk of thermal overload.
Question 12
What will authorized Repairers do to the vehicles?
Answer
The remedy is still under development, but in the interim JLR request that customers take the following precautions to minimize the
risk of thermal overload which can lead to vehicle fire:
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
JLR is seeking to have all affected vehicles reconnected to the Remote InControl© system allowing customers to connect to their
vehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of their
vehicle with the latest version of the Jaguar Remote App or inside the vehicle and should stop charging the vehicle when it reaches
75% state of charge.
Customers are advised to contact a Jaguar Land Rover authorized Repairer should they have any concerns regarding their vehicle.
Question 13
Which vehicles are affected by this recall?
Answer
2019 – 2020 model year I-PACE vehicles as below may be affected: SADHA2A11K1F60746 to SADHA2B10L1F76789* * Specific
vehicles within the Vehicle Identification Number (VIN) range
Question 14
Are other JLR models affected by these actions?
Answer
Note:
Make sure that any press enquiries are referred to the JLR Corporate Media office on +44-(0)2475-361000 or
jlrmedia@jaguarlandrover.com
No other models are known to be affected by this condition.
Question 15
Are parts available to rework vehicles?
Answer
The remedy is currently under development.
Question 16
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
How do I know if my vehicle is affected?
Answer
All owners of affected vehicles will shortly receive a letter requesting they:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The remedy is still under development. Customers and retailers will be advised one the remedy is available. Customers are
instructed to take precautions as detailed above until further notice.
Question 19
Can I continue to drive my vehicle safely until it has been recalled?
Answer
Yes. With a reduced state of charge, vehicles can still be safely driven.
JLR request that customers take the following precautions to minimize the thermal overload and related fire risk:
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
JLR is seeking to have all affected vehicles reconnected to the Remote InControl© system allowing customers to connect to their
vehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of their
vehicle with the latest version of the Jaguar Remote App or inside the vehicle and should stop charging the vehicle when it reaches
75% state of charge.
Customers are advised to contact a Jaguar Land Rover authorized Repairer should they have any concerns regarding their vehicle.

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SAFETY RELATED RECALL
Global Recall Action
Number:
H484
Subject:
I-PACE Traction Battery Thermal Overload – ElevatedRisk
Publication No.: H484
Model: I-PACE (X590)
Model Year: 2019 – 2020
Date of Issue: 08 March2024
To:
All National Sales Companies (NSCs), importers, retailers and authorized repairers.
For theAttention of:
The approved JLR retailer/authorized repairer.
Important:
NOTE: The information in this campaign is intended for use by professional technicians. If you are not aJLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specificvehicle.
FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
Battery packs manufactured between March 1, 2018 and May 31, 2018 are exposed to multiple technical issues that have shown tocontribute to an elevated risk of thermal overload. The packs from this period have a greater propensity for short circuits in thebattery cells which generates heat buildup and will, where the battery state of charge
State Of Charge (SOC)
is greater than circa85% trigger thermal overload. Vehicles already modified through safety recall H441 are less likely to experience thermal overload butto remove all doubt for this population, this safety recall is being undertaken.
A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to personsoutside the vehicle, as well as property damage.
The initial action is to provide customers with affected vehicles with a request to take steps to protect against this elevated risk.These steps being:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
This initial action will be followed up with details of the steps to be taken to provide a remedy to the technical issues affecting thesevehicles.
Retailers are reminded that for 2019 to 2020 model year vehicles the H441, H459 or H471 software update is to be completed usingTOPIx Cloud Diagnostics as a retailer repair as part of the these Recall Action bulletins and claimed for following the instructions inthose Recall Action bulletins.
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should becontacted requesting that they:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have anyquestions about this process, contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The WarrantyPortal will be updated to reflect only those vehicles affected.
An owner may indicate that a repair has already been completed for this concern. In this case, the owners are STILL requested tofollow the precautionary steps to prevent the elevated risk of thermal overload and possible vehicle fire.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number:TBC
Transport Canada (TC) reference number:TBC
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehiclesmust be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) andTransport Canada (TC) of their intent to perform a Safety Recall on certain2019 I-PACEvehicles imported into the United States andCanadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federalregulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that adefect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorizedrepairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of thisrequirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of$27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall servesas notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected newvehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.
JLR North America, LLC and JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repairedbefore use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against thisrecommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicablecustomers.
Yours faithfully
Steve Oldham
Global Customer Care Quality Director
Technical Questions And Answers
FOR USE ON ENQUIRY
JLR Recall H484
I-PACE Traction Battery Thermal Overload – Elevated Risk
Certain I-PACE vehicles, which have battery packs manufactured from 1 March 2018 to 31 March 2018, have an elevated risk ofsuffering thermal overload which can lead to a vehicle fire.
Question 1
Who do I contact if a member of the press contacts me about this recall?
Answer
Make sure that any press enquiries are referred to the
Jaguar Land Rover (JLR)
Corporate Affairs office.
Question 2
Why is JLR recalling certain models?
Answer
JLR is conducting a recall to notify customers of certain 2019 and 2020 MY I-PACE vehicles that their vehicle has an elevated risk ofthermal overload which may lead to a vehicle fire. The initial action is to provide customers with affected vehicles with a request totakes steps to protect against this elevated risk. These steps being:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
This initial action will be followed up with details of the steps to be taken to provide a remedy to the technical issues affecting thesevehicles.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
High voltage battery packs manufactured between 01 March 2018 and 31 May 2018 have an elevated risk of thermal overload whenin a high state of charge due to a number of technical issues introduced during the battery manufacturing process. It has beenidentified that the risk of thermal overload (which could lead to a fire) is increased at high states of charge due to the amount ofenergy than can be released from the cells, and as such JLR is launching this recall to instruct customers on how to minimize the riskuntil the remedy is developed.
Question 4
How would the customer become aware of potentially having this concern?
Answer
For vehicles which have received the update as part of the H441 Safety Recall, their vehicles will, where a defect is detected, displaya warning on the instrument cluster and limit the state of charge of the battery to no more than 75%. In this condition, vehicles cancontinue to be driven.
It is possible, where thermal overload occurs that smoke or flames could potentially be seen coming from the vehicle, which mayresult in a total loss of the vehicle.
Question 5
Does this concern affect vehicle safety?
Answer
Yes.
Question 6
Has JLR received many complaints?
Answer
JLR has received reports of a number of vehicle fires globally which resulted from battery packs built within this risk range.
Question 7
Have there been any accidents or injuries or fires?
Answer
There have been no reports of accidents or injuries relating to this concern of which Jaguar Land Rover is aware. There have beenreports of vehicle fires.
Question 8
How was the condition discovered?
Answer
The elevated risk issue was identified by monitoring the warnings flagged on vehicles following the updates provided in safety recallH441 and through further analysis of returned parts by the battery supplier.
Question 9
How long has JLR known about this problem?
Answer
The elevated risk was identified in February 2024.
Question 10
Is the defect leading you to any concerns regarding the reliability of the vehicle?
Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relatingto safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
Battery packs manufactured after 31 May 2018 installed into I-PACE vehicles have battery manufacturer quality improvements whichare now known to lessen the risk of thermal overload.
Question 12
What will authorized Repairers do to the vehicles?
Answer
The remedy is still under development, but in the interim JLR request that customers take the following precautions to minimize therisk of thermal overload which can lead to vehicle fire:
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
JLR is seeking to have all affected vehicles reconnected to the Remote InControl© system allowing customers to connect to theirvehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of theirvehicle with the latest version of the Jaguar Remote App or inside the vehicle and should stop charging the vehicle when it reaches75% state of charge.
Customers are advised to contact a Jaguar Land Rover authorized Repairer should they have any concerns regarding their vehicle.
Question 13
Which vehicles are affected by this recall?
Answer
2019 – 2020 model year I-PACE vehicles as below may be affected: SADHA2A11K1F60746 to SADHA2B10L1F76789* * Specificvehicles within the
Vehicle Identification Number (VIN)
range
Question 14
Are other JLR models affected by these actions?
Answer
No other models are known to be affected by this condition.
Question 15
Are parts available to rework vehicles?
Answer
The remedy is currently under development.
Question 16
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles.
Question 17
How do I know if my vehicle is affected?
Answer
All owners of affected vehicles will shortly receive a letter requesting they:-
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The remedy is still under development. Customers and retailers will be advised one the remedy is available. Customers are instructedto take precautions as detailed above until further notice.
Question 19
Can I continue to drive my vehicle safely until it has been recalled?
Answer
Yes. With a reduced state of charge, vehicles can still be safely driven.
JLR request that customers take the following precautions to minimize the thermal overload and related fire risk:
Only charge their vehicle to a maximum of 75% state of charge
Park away from structures until further notice from JLR
Charge outside
JLR is seeking to have all affected vehicles reconnected to the Remote InControl© system allowing customers to connect to theirvehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of theirvehicle with the latest version of the Jaguar Remote App or inside the vehicle and should stop charging the vehicle when it reaches75% state of charge.
Customers are advised to contact a Jaguar Land Rover authorized Repairer should they have any concerns regarding their vehicle.
Note:
Make sure that any press enquiries are referred to the
JLR
Corporate Media office on +44-(0)2475-361000 orjlrmedia@jaguarlandrover.com

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-183
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAR 07, 2024 NHTSA Recall No. : 24V-183 Manufacturer Recall No. : H484 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 258 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2019 JAGUAR I-PACE
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving all 2019MY Jaguar I-PACE vehicles built at the Graz Vehicle Assembly Plant from June 6, 2018 – October 31, 2018. 258 vehicles in the United States and Federalized Territories. The basis for the recall population was determined by matching the battery serial numbers to VINs for battery packs manufactured between 1 March 2018 and 31 May 2018.
Production Dates : JUN 06, 2018 – OCT 31, 2018
VIN Range 1 : Begin : SADHC2S10K1F61363 End : SADHD2S17K1F66525 Not sequential Description of Defect :
Description of the Defect : Battery packs manufactured between 1 March 2018 and 31 May 2018 are exposed to multiple technical issues that have shown to contribute to an elevated risk of thermal overload. The packs from this period have a greater propensity for short circuits in the battery cells which generates heat build-up and will, where the battery state of charge (SOC) is greater than circa 85% trigger thermal overload. Vehicles already modified through safety recall H441 are less likely to experience thermal overload but to remove all doubt for this population, this safety recall is being undertaken.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A vehicle thermal overload condition such as fire or smoke can result in
increased risk of occupant injury and/or injury to persons outside the vehicle,
as well as property damage. Part 573 Safety Recall Report 24V-183 Page 2 Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K4282 Component Name 2 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K9818 Component Name 3 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K11674 Component Name 4 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K13288 Component Name 5 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14489 Component Name 6 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K14609 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-183 Page 3 Component Name 7 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16281 Component Name 8 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K16370 Component Name 9 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K17606 Component Name 10 : High Voltage Battery Pack Assembly Component Description : High Voltage Battery Pack Assembly Component Part Number : T4K19934 Supplier Identification : Component Manufacturer
Name : LG Energy SolutionCo., Ltd.
Address : LG Energy Solution Wrocław Sp. z o.o
LG 1A Biskupice Podgórne Foreign States 55-040 Country : Poland Chronology :
See File “Recall H484 Chronology”. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-183
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The final remedy is still under development, but in the interim JLR request
that customers take the following precautions to minimize the thermal overload which can lead to vehicle fire: • Only charge their vehicle to a maximum of 75% state of charge
• Park away from structures until further notice from JLR
• Charge outside JLR is seeking to have all affected vehicles reconnected to the Remote InControl system allowing customers to connect to their vehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of their vehicle with the latest version of the Jaguar Remote App or inside the vehicle, and should seek to physically stop the charging by unplugging the cable when it reaches 75% state of charge. Customers are advised to contact a Jaguar Land Rover Authorized Retailer should they have any concerns regarding their vehicle. Customers who have paid for a repair of this defect will be reimbursed by the Jaguar Land Rover reimbursement plan, subject to the usual terms and conditions. Most vehicles remain under the manufacturers 8 year / 100,000mile Battery Electric Vehicle (‘BEV’) Traction Battery Warranty, it is unlikely customers will have been charged for any repairs related to this matter. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on March 21, 2024. Distribution of
owner notification letters will occur on or before April 26, 2024.
Planned Dealer Notification Date : MAR 21, 2024 – MAR 21, 2024
Planned Owner Notification Date : APR 26, 2024 – APR 26, 2024
* NR – Not Reported

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SEOCONTENT-END