H484 – Traction Battery Thermal Overload – Elevated Risk – 2019 Jaguar I-Pace

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March 7, 2024 NHTSA CAMPAIGN NUMBER: 24V183000

High-Voltage Battery May Overheat

A high-voltage battery that overheats increases the risk of a fire.

 

NHTSA Campaign Number: 24V183

Manufacturer Jaguar Land Rover North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 258

 

Summary

Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019 I-Pace vehicles. The high-voltage battery may overheat.

 

Remedy

The remedy is currently under development. Owners are advised to park and charge their vehicles outside and away from structures, and to only charge their vehicles to a maximum 75% state of charge until the recall repair is complete. Owner notification letters are expected to be mailed April 26, 2024. Owners may contact Jaguar’s customer service at 1-800-452-4827. Jaguar’s number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Jaguar has a Recall

 


H484v2

I-PACE Traction Battery Thermal Overload – Elevated Risk

 

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

Battery packs manufactured between March 1, 2018 and May 31, 2018 are exposed to multiple technical issues that have shown to contribute to an elevated risk of thermal overload. The packs from this period have a greater propensity for short circuits in the battery cells which generates heat buildup and will, where the battery state of charge State Of Charge (SOC) is greater than circa 85% trigger thermal overload. Vehicles already modified through safety recall H441 are less likely to experience thermal overload but to remove all doubt for this population, this safety recall is being undertaken.

A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage.

The initial action is to provide customers with affected vehicles with a request to take steps to protect against this elevated risk.

These steps being:-

  • Only charge their vehicle to a maximum of 75% state of charge
  • Park away from structures until further notice from JLR
  • Charge outside

This initial action will be followed up with details of the steps to be taken to provide a remedy to the technical issues affecting these vehicles.

Retailers are reminded that for 2019 to 2020 model year vehicles the H441, H459 or H471 software update is to be completed using TOPIx Cloud Diagnostics as a retailer repair as part of the these Recall Action bulletins and claimed for following the instructions in those Recall Action bulletins.

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that they:-

Only charge their vehicle to a maximum of 75% state of charge

Park away from structures until further notice from JLR Charge outside

The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

An owner may indicate that a repair has already been completed for this concern. In this case, the owners are STILL requested to follow the precautionary steps to prevent the elevated risk of thermal overload and possible vehicle fire.

For information purposes, a Technical Question and Answer document is attached.

 

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number:24V-183

Transport Canada (TC) reference number:2024-152

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

 

REGULATORY INFORMATION

JLR North America, LLC and JLR Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and

Transport Canada (TC) of their intent to perform a Safety Recall on certain 2019 I-PACE vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $27,168.00 USD per violation and the equivalent of $135,828,178.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

JLR North America, LLC and JLR Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.

 


Technical Questions And Answers

Certain I-PACE vehicles, which have battery packs manufactured from 1 March 2018 to 31 May 2018, have an elevated risk of suffering thermal overload which can lead to a vehicle fire.

 

Question 1

Who do I contact if a member of the press contacts me about this recall?

Answer

Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.

 

Question 2

Why is JLR recalling certain models?

Answer

JLR is conducting a recall to notify customers of certain 2019 and 2020 MY I-PACE vehicles that their vehicle has an elevated risk of thermal overload which may lead to a vehicle fire. The initial action is to provide customers with affected vehicles with a request to takes steps to protect against this elevated risk. These steps being:-

  • Only charge their vehicle to a maximum of 75% state of charge
  • Park away from structures until further notice from JLR
  • Charge outside

This initial action will be followed up with details of the steps to be taken to provide a remedy to the technical issues affecting these vehicles.

 

Question 3

Can you tell me more about what is wrong with the vehicles?

Answer

High voltage battery packs manufactured between 01 March 2018 and 31 May 2018 have an elevated risk of thermal overload when in a high state of charge due to a number of technical issues introduced during the battery manufacturing process. It has been identified that the risk of thermal overload (which could lead to a fire) is increased at high states of charge due to the amount of energy than can be released from the cells, and as such JLR is launching this recall to instruct customers on how to minimize the risk until the remedy is developed.

 

Question 4

How would the customer become aware of potentially having this concern?

Answer

For vehicles which have received the update as part of the H441 Safety Recall, their vehicles will, where a defect is detected, display a warning on the instrument cluster and limit the state of charge of the battery to no more than 75%. In this condition, vehicles can continue to be driven.

It is possible, where thermal overload occurs that smoke or flames could potentially be seen coming from the vehicle, which may result in a total loss of the vehicle.

 

Question 5

Does this concern affect vehicle safety?

Answer

Yes.

 

Question 6

Has JLR received many complaints?

Answer

JLR has received reports of a number of vehicle fires globally which resulted from battery packs built within this risk range.

 

Question 7

Have there been any accidents or injuries or fires?

Answer

There have been no reports of accidents or injuries relating to this concern of which Jaguar Land Rover is aware. There have been reports of vehicle fires.

 

Question 8

How was the condition discovered?

Answer

The elevated risk issue was identified by monitoring the warnings flagged on vehicles following the updates provided in safety recall H441 and through further analysis of returned parts by the battery supplier.

 

Question 9

How long has JLR known about this problem?

Answer

The elevated risk was identified in February 2024.

 

Question 10

Is the defect leading you to any concerns regarding the reliability of the vehicle?

Answer

JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Question 11

What has JLR done in production?

Answer

Battery packs manufactured after 31 May 2018 installed into I-PACE vehicles have battery manufacturer quality improvements which are now known to lessen the risk of thermal overload.

 

Question 12

What will authorized Repairers do to the vehicles?

Answer

The remedy is still under development, but in the interim JLR request that customers take the following precautions to minimize the risk of thermal overload which can lead to vehicle fire:

  • Only charge their vehicle to a maximum of 75% state of charge
  • Park away from structures until further notice from JLR
  • Charge outside

JLR is seeking to have all affected vehicles reconnected to the Remote InControl© system allowing customers to connect to their vehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of their vehicle with the latest version of the Jaguar Remote App or inside the vehicle and should stop charging the vehicle when it reaches 75% state of charge.

Customers are advised to contact a Jaguar Land Rover authorized Repairer should they have any concerns regarding their vehicle.

 

Question 13

Which vehicles are affected by this recall?

Answer

2019 – 2020 model year I-PACE vehicles as below may be affected: SADHA2A11K1F60746 to SADHA2B10L1F76789* * Specific vehicles within the Vehicle Identification Number (VIN) range

 

Question 14

Are other JLR models affected by these actions?

Answer

No other models are known to be affected by this condition.

 

Question 15

Are parts available to rework vehicles?

Answer

The remedy is currently under development.

 

Question 16

How much will the recall cost JLR?

Answer

Cost was not a factor in deciding to recall these vehicles.

 

Question 17

How do I know if my vehicle is affected?

Answer

All owners of affected vehicles will shortly receive a letter requesting they:-

  • Only charge their vehicle to a maximum of 75% state of charge
  • Park away from structures until further notice from JLR
  • Charge outside

Customers can use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm

 

Question 18

How long does it take for the car to be inspected and repaired?

Answer

The remedy is still under development. Customers and retailers will be advised one the remedy is available. Customers are instructed to take precautions as detailed above until further notice.

 

Question 19

Can I continue to drive my vehicle safely until it has been recalled?

Answer

Yes. With a reduced state of charge, vehicles can still be safely driven.

JLR request that customers take the following precautions to minimize the thermal overload and related fire risk:

Only charge their vehicle to a maximum of 75% state of charge

Park away from structures until further notice from JLR Charge outside

JLR is seeking to have all affected vehicles reconnected to the Remote InControl© system allowing customers to connect to their vehicle remotely and also for data to be provided to JLR from connected vehicles. Customers can monitor the charging of their vehicle with the latest version of the Jaguar Remote App or inside the vehicle and should stop charging the vehicle when it reaches 75% state of charge.

Customers are advised to contact a Jaguar Land Rover authorized Repairer should they have any concerns regarding their vehicle.

Note:

Make sure that any press enquiries are referred to the JLR Corporate Media office on +44-(0)2475-361000 or jlrmedia@jaguarlandrover.com

 


H484 – Chronology of Defect / Non-compliance Determination:

Following the launch of Safety Recall Campaign H441, JLR has continued to monitor customer uptake of the recall remedy. JLR has also monitored, where the H441 remedy software has been deployed, the instances that the software has detected a fault that could lead to thermal overload and introduced protection against detected battery faults.

Through the second half of 2023, and early 2024, JLR’s Product Safety and Compliance Committee (PSCC) received updates from the battery supplier’s, LG Energy Solution (LGES), investigation. Findings from LGES’s analysis of returned, displaced battery packs & modules along with data from vehicles updated with the software delivered as part of safety recall identified by the H441 software as potentially containing faults.

On 27 February 2024, the PSCC was presented with a request from LGES to replace complete battery packs from vehicles where a fault had been detected with one or more module(s) on vehicles with battery packs manufactured from 1 March 2018 and 31 May 2018 supplied for use in I-PACE vehicles. This was reviewed in PSCC along with JLR data of the uptake of the H441 software in conjunction with issues detected by the H441 software specifically for this population of battery packs. Based on this feedback it was decided in the PSCC to take the matter to JLR’s Recall Determination Committee (RDC).

On 29 February 2024, the RDC determined that for the 1 March 2018 and 31 May 2018 manufactured battery packs where these packs have multiple technical issues that could trigger thermal overload and the data for those already update vehicles clearly shows they are triggering the error states related to these technical issues, an elevated risk to safety exists on these pack that is above and beyond what was previously understood.

The RDC requested that JLR advise customers of affected vehicles about this elevated risk as an interim measure and that remedy actions be advised in due course.

JLR has received 61 claims and field reports in the USA between 23 August 2021 and 16 February 2024.

 


H441 – High-Voltage Battery May Overheat – 2019-2024 Jaguar I-PACE

 

H441 – High-Voltage Battery May Overheat – 2019-2024 Jaguar I-PACE

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
JAGUAR I-PACE 2019

 


5 Associated Documents

Miscellaneous Document

RMISC-24V183-6034.pdf 51.177KB

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Manufacturer Notices(to Dealers,etc) – Date of Issue: 11 March 2024

RCMN-24V183-9974.pdf 261.301KB

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Recall Acknowledgement

RCAK-24V183-7396.pdf 645.218KB

 


Manufacturer Notices(to Dealers,etc) – Date of Issue: 08 March 2024

RCMN-24V183-6155.pdf 261.192KB

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Defect Notice 573 Report

RCLRPT-24V183-7640.PDF 239.074KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V183&docType=RCL

 


 

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  • LED INDICATOR - The LED indicator lights on the charging cable show you where your car is across three different charging levels. It also alerts you if a fault is discovered
Bestseller No. 10
Level 1+2 EV Charger, 16 Amp 120V or 240V, Portable Electric Vehicle Charger with 21Ft Charging Cable NEMA 6-20 Plug,Plug-in Home EV Charging Station for SAE J1772 EVs(Tesla Need Adapter)
  • 【High Compatibility EV Charger】LiftSun EV charger is compatible with electric vehicles that meet SAE J1772 standards. our EV charger comes with NEMA 5-15 and 6-20 plugs that make it workable for both level 1 & level 2. The portable electric vehicle charger has an 21FT cable, long enough for most driveways or garages.
  • 【Level 1+2 J1772 EV Charger】 Our EV charger cable is 4 times faster than a standard EV charger comes with your car under Level 2 charging mode. It has a power range of 95-265V, up to 16A for level 2, Enable you to charge quickly under Level 2 power supply.
  • 【Safety Guarantee Car Charger】This Level 1+2 EV charger weatherproof rating is IP66, controller IP54, CE certification, with lightning protection, leakage, grounding, low voltage, overvoltage, overcharge, overheating and overcurrent and other multiple protection.
  • 【Simple Designed EV Charger】The LifstSun EV Charger has LED indicator on the control box shows three different states: power, charge, and fault to help you identify the working status of EV charger and keep you informed of relevant charging information. If a fault is found, it will alert you and let you deal with the problem immediately.
  • 【Portable Car Charging Station】Our portable EV charger is lightweight designed and included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere, anytime, without having to find an EV charging station outside. We provide a durable NEMA 5-15P to 6-20R adapter, This EV charger can be carried directly in the car, always available, and can be charged anywhere there is a 120V or 240V socket.

Last update on 2024-07-02 / Affiliate links / Images from Amazon Product Advertising API

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