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NHTSA Campaign Number: 16V941
Manufacturer Jaguar
Land Rover North America, LLC
Components AIR BAGS
Potential Number of Units Affected 550
Possible Front Passenger Air Bag Non-Deployment
In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Land Rover Range Rover and Range Rover Sport vehicles and 2017 Range Rover Evoque vehicles.
The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.
Remedy
Land Rover will notify owners, and dealers will replace the front passenger air bag, free of charge.
The recall is expected to begin February 20, 2017.
Owners may contact Land Rover customer service at 1-800-637-6837.
Land Rover’s number for this recall is P094.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
P094NAS1
TECHNICAL BULLETIN
13 FEB 2017
INFORMATION
SECTION:
501-20B
SUBJECT/CONCERN:
SAFETY RECALL: Autoliv Passenger Airbag Operation
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: | ASSEMBLY PLANT: |
|---|---|---|---|
| Range Rover Evoque (LV) | 2017 | 178234- 184779 | Halewood |
| Range Rover Sport (LW) | 2016 | 112966- 119436 | Solihull |
| Range Rover Sport (LW) | 2016 | 664703- 664714 | Solihull |
| Range Rover (LG) | 2016 | 310620- 318022 | Solihull |
MARKETS:
NAS
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the front passenger airbag may not function properly due to a deviation in generant mix ratio.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
NOTE:
Order only the expected percentage demand of parts identified.
| DESCRIPTION | PART NO. /SUNDRY CODE | QTY. /VALUE | EXPECTED % OF VEHICLES REQUIRING PARTS |
|---|---|---|---|
| Airbag – Instrument Panel – Passenger – Range Rover Evoque (L538) | LR091702 | 1 | 100 |
| Airbag – Instrument Panel – Passenger – Range Rover Sport (L494); Range Rover (L405) | LR037934 | 1 | 100 |
| Nut and washer kit | RYH500420 | 8 | 100 |
SPECIAL TOOLS:
Refer to Workshop Manual/Service Instruction for any required special tools.
WARRANTY:
NOTE:
Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code ‘ P094 ‘, Option Code ‘ X ’, and the relevant SRO and parts information. The drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
NOTE:
The replacement airbag serial number MUST be recorded on the claim verbatim.
| DESCRIPTION | SRO | TIME (HOURS) | PARTS /SUNDRY CODE | QTY. /VALUE |
| Airbag – Instrument Panel – Passenger – Renew – Range Rover Evoque (L538) | 76.74.02 | 3.80 | LR091702 RYH500420 | 1 8 |
| Airbag – Instrument Panel – Passenger – Renew – Range Rover Sport (L494) | 76.74.02 | 4.70 | LR037934 RYH500420 | 1 8 |
| Airbag – Instrument Panel – Passenger – Renew – Range Rover (L405; SWB) | 76.74.02 | 3.60 | LR037934 RYH500420 | 1 8 |
| Airbag – Instrument Panel – Passenger – Renew – Range Rover (L405; LWB) | 76.74.02 | 5.70 | LR037934 RYH500420 | 1 8 |
| Disengage and reengage Transit Mode – Range Rover Evoque (L538) | 86.90.89.47 | 0.10 | – | – |
| Disengage and reengage Transit Mode – Range Rover Sport (L494); Range Rover (L405) | 86.90.89.47 | 0.20 | – | – |
| Drive in/drive out | 02.02.02 | 0.20 | – | – |
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION:
NOTE:
The replacement airbag serial number MUST be recorded on the claim verbatim.
1
Install a new passenger airbag module (see TOPIx Workshop Manual section 501-20B: Supplemental Restraint System – Passenger Air Bag Module).
IMPORTANT RECALL
This notice applies to your vehicle, SALXXXXXXXXXXXXXX
February 14, 2017
RE: Safety Recall P094: Autoliv Passenger Airbag Operation
Vehicles / Models Affected:
Range Rover Evoque – 2017
Range Rover Sport —– 2016
Range Rover ————- 2016
National Highway Traffic Safety Administration (NHTSA) Recall Number: 16V-941
Dear Land Rover Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle
Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2017 model year Land Rover Range Rover Evoque and 2016 model year Range Rover Sport and Range Rover vehicles.
Your vehicle is included in this Recall action.
What is the concern?
The front passenger airbag may not function properly due to a deviation in airbag inflator initiator generant mix ratio.
In the event of a crash of sufficient severity, the front passenger airbag may not deploy when required. Failure to deploy can lead to increased injuries to the front passenger seat occupant.
What will Land Rover and your Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will replace the front passenger airbag module.
There will be no charge for this repair.
What should you do?
Please contact your authorized Land Rover retailer to schedule an appointment to have Safety Recall ‘P094’ completed on your vehicle.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take up to six hours, depending on vehicle, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee within TEN (10) days.
Moved or no longer own a Land Rover?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner, (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns regarding this Recall Action or need assistance in locating your nearest authorized Land Rover retailer, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: hlrweb2@jaguarlandrover.com,
If you have the need to contact Land Rover North America by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard Mahwah, NJ 07430-2327
If you are having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write to:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue,
SE Washington, D.C. 20590
Or you may call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or log on to https://www.safercar.gov to submit a complaint electronically.
Thank you again for selecting Land Rover; your ownership experience is very important to us. We apologize for this issue and recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Peter Pochapsky
Customer Experience Centre Manager
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