Safety Recall N335 (NHTSA 19V-392) – Vehicle Door May Not Latch And May Open While Driving – 2013-2016 Land Rover Range Rover & 2014-2016 Range Rover Sport

May 24, 2019 NHTSA CAMPAIGN NUMBER: 19V392000

Doors May Unexpectedly Open

The unlatched door may open while the vehicle is in motion, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V392

Manufacturer Jaguar Land Rover North America, LLC

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 65,385

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2013-2016 Range Rover and 2014-2016 Range Rover Sport vehicles. Due to a problem with the Keyless Vehicle Latching System (KV Latch), the doors may appear to be closed but may be unlatched.

 

Remedy

Land Rover will notify owners, and dealers will inspect for any issues with the KV system, disabling the KV mechanisms if necessary, and update the KV Latch software, free of charge. The recall began July 18, 2019. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N335. Note: Vehicles in this recall were previously recalled under recall number 15V-385 and need to be remedied again.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 

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SAFETY RECALL N335 – DOOR MAY NOT LATCH – TECHNICAL BULLETIN PROCEDURES

NAS19.11.003 ISSUE 2

WORKSHOP

USA

AFTERSALES BULLETIN NOVEMBER 13, 2019

 

NOTE – this bulletin updates/supersedes all previous versions.

Technical Bulletin N335NAS1, SAFETY RECALL: Door May Not Latch, contains two Diagnostic Procedures (A and B) and one Workshop Procedure.

In response to retailer questions, please be advised that all affected vehicles require both an IDU2 test (Diagnostic Procedure A) to check door latch operation and a software update (Diagnostic Procedure B) to disable the Fast Unlock/Open actuator. It is also essential that Diagnostic Procedure A, the IDU2 test, is completed before completing Diagnostic Procedure B, the software update.

The Workshop Procedure to rework door latches is only for vehicles which fail the IDU2 test in Diagnostic Procedure A.

Also make sure all SDD diagnostic tools used for this recall repair are updated with the latest version of software, currently this is 158.04, software management pack 329.

Please ensure this information is shared with all technicians and that all applicable procedures in the Technical Bulletin N335NAS1 are completed when performing a repair to these vehicles under this program.

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SAFETY RECALL N335 (NHTSA 19V-392) – VEHICLE DOOR MAY NOT LATCH AND MAY OPEN WHILE DRIVING

NAS19.07.013

RECALL

USA

AFTERSALES BULLETIN JULY 22, 2019

 

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Safety Recall on certain 2014-2016 model year Land Rover Range Rover Sport and 2013-2016 Model Year Land Rover Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,780.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

NOTE: this bulletin updates NAS19.06.007.

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where there is the possibility that the front and/or rear door may not latch when in the closed position, without an indication of being in an unlatched condition. An unlatched front and/or rear door could open while the vehicle is in motion, increasing the risk of injury or a crash.

 

AFFECTED VEHICLE RANGE

Range Rover Sport (L494)
Model Year:  …………….. 2014-2015

VIN:  …………………………… SALWR2WF0EA-SALWR2VF5FA
……………………………………. SALWV2TF3FA-SALWG2VF0FA

Model Year:  …………….. 2016
VIN:  …………………………… SALWR2KF8GA-SALWR2KF6GA
……………………………………. SALWR2KFXGA-SALWR2KF6GA

Range Rover (L405)
Model Year:  …………….. 2013-2015
VIN:  …………………………… SALGS2DF4DA-SALGS3KFXGA

Model Year:  …………….. 2016
VIN:  …………………………… SALGS2KF2GA-SALGS3KFXGA

A total of 65,385 vehicles are potentially involved in the USA and Federalized Territories. After the recall repair is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Vehicle doors which are not latched in either the primary or secondary state may open while driving. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will perform a test of the front and rear door latches. Any door latch that fails the test will be modified. Retailers will also update the software in the Remote Function Actuator (RFA) for the keyless vehicle entry function on the vehicle.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification occurred on July 17, 2019.

 

ACTION TO BE TAKEN

Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N335NAS, SAFETY RECALL: Vehicle Door May Not Latch and May Open While Driving, for detailed repair instructions.

 

PARTS

No parts required.

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

WARRANTY

NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

 

RANGE ROVER SPORT

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N335	X	N335 – lnline Diagnostic Unit 2 (IDU2) Application – Rem ote Funct ion Actuator (RFA) softw are upda t e – ECU	85.99.10	0.3
N335	X	Door latch – Front – Modificat ion – Single	76.37.06	0.9
N335	X	Door latch – Front – Modificat ion – Pair	76.37.89.57	1.6
N335	X	Door latch – Rear – Modificat ion – Single	76.37.07	0.7
N335	X	Door latch – Rear – Modificat ion – Pair	76.37. 1 3.99	1.3
N335	X	Drive in/ drive out	02.02.02	0.2

 

RANGE ROVER- STANDARD WHEELBASE

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N335	X	N335 – lnline Diagnostic Unit 2 (IDU2) Application – Rem ote Funct ion Actuator (RFA) softw are upda t e – ECU	85.99.10	0.3
N335	X	Door latch – Front – Modificat ion – Single	76.37.06	0.9
N335	X	Door latch – Front – Modificat ion – Pair	76.37.89.57	1.6
N335	X	Door latch – Rear – Modificat ion – Single	76.37.07	0.8
N335	X	Door latch – Rear – Modificat ion – Pair	76.37. 1 3.99	1.4
N335	X	Drive in/ drive out	02.02.02	0.2

 

RANGE ROVER – LONG WHEELBASE

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N335	X	N335 – lnline Diagnostic Unit 2 (IDU2) Application – Rem ote Funct ion Actuator (RFA) softw are upda t e – ECU	85.99.10	0.3
N335	X	Door latch – Front – Modificat ion – Single	76.37.06	0.9
N335	X	Door latch – Front – Modificat ion – Pair	76.37.89.57	1.6
N335	X	Door latch – Rear – Modificat ion – Single	76.37.07	1.2
N335	X	Door latch – Rear – Modificat ion – Pair	76.37. 1 3.99	2.2
N335	X	Drive in/ drive out	02.02.02	0.2

 

Normal Warranty policies and procedures apply

 

CUSTOMER RE-IMBURSEMENT FOR PREVIOUS REPAIRS

If a customer has indicated that they have already paid for this concern as a normal retail repair(vehicle out side normal warrant y period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.

Supplementary claims for related damages can only be made once the Recall claim has been paid and accept ed. Only repairs performed using approved Jaguar parts are eligible for reimbursement.

Submit claims quoting Program Code ‘HO’ and by clicking the ‘Related Damage’ radio button on the claim submission screen. Use Opt ion Code ‘X’ as detailed below and enter the cost to be reimbursed against the sundry code of ‘ZZZ999 ‘. All costs are to be entered in local currency.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SUNDRY CODE	MISCELLANEOUS EXPENSE ($)
N335	X	Re-imbersement to owner	ZZZ999	Retailer Entered Value

 

A copy of the invoice must be appended to the repair order for Warrant y Audit purposes and Warrant y Specialist review Enter a brief comment in the ‘Technician Comment s’ field on the claim to itemize and explain the charges.

Only vehicles eligible for t his Safety Recall are included in t his process. Only one claim per vehicle for related damages will be accepted.

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TECHNICAL Q & A – SAFETY RECALL N355

Main Message: an issue has been identified where there is the possibility that the front and/or rear door may not latch when in the closed position, without an indication of being in an unlatched condition. An unlatched front and/or rear door could open while the vehicle is in motion, increasing the risk of injury or a crash.

Vehicle doors which are not latched in either the primary or secondary state may open while driving. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

Q1 Who do I contact if a member of the press contacts me about this recall?

A Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:.

Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964

 

Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?

A Customers have reported a door is unlatched when in the closed position and no indication provided of an unlatched condition. Some customers have reported a door has opened while the vehicle was in motion.

 

Q3 Can you tell me more about what is wrong with the vehicles?

A An investigation was opened following an Engineering Analysis request from the National Highway Traffic Safety Administration (NHTSA) to review further claims of unlatched doors while in motion from the Safety Recall P068 population. The investigation was conducted to understand the nature of the error state and the scope of the issue.

Discussions with the door latch supplier were held in regards to the prior investigation that led to recall P068 and other potential concerns with the door latch which may impact the ability of the unilatch keyless vehicle doors to correctly latch for vehicles included in the P068 recall campaign. This data analysis indicated the P068 recall remedy did resolve the issue known to cause failure to correctly latch, but there are further issues that affect the keyless vehicle mechanism which the prior remedy did not address.

 

Q4 How would the customer become aware of potentially having this concern?

A Customers may notice a door may not latch in either the primary or secondary state and bounce back when push closed. Jaguar Land Rover retailers will also inform the owners of affected vehicles.

 

Q5 Does this concern affect vehicle safety?

A Vehicle doors not latched in either the primary of secondary state may open while driving. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

Q6 Has Jaguar Land Rover Limited received many complaints?

A Jaguar Land Rover has received a number of reports of this issue.

 

Q7 Have there been any accidents or injuries?

A Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.

 

Q8 How was the condition discovered?

A An engineering analysis was issued from the US National Highway Traffic Safety Administration (NHTSA) to review in detail reports of unlatched doors while in motion post recall repair relating to vehicle included in the P068 recall population

 

Q9 How long has Jaguar Land Rover known about this problem?

A NHTSA issued their Inquiry Letter March 26, 2019.

 

Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

A We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

 

Q11 What has Jaguar Land Rover done in production?

A Production vehicles are manufactured with quality assured door latches.

 

Q12 What will an authorized Land Rover retailer do to the vehicles?

A Authorized Land Rover retailers will perform a test of the front and rear door latches. Any door latch that fails the test will be modified. Retailers will also update the software in the Remote Function Actuator (RFA) for the keyless vehicle entry function on the vehicle.   To optimize the passive entry system operation, customers are advised to ensure that the exterior door handle is firmly grasped.

 

Q13 Which vehicles are affected by this recall?

A The following vehicles manufactured between May 9, 2012 through March 12, 2015 are affected:

Range Rover Sport (L494)
Model Year:  …………….  2014-2016

VIN:  ……………………………  SALWR2WF0EA -SALWR2VF5FA
…………………………………….  SALWV2TF3FA-SALWG2VF0FA
…………………………………….  SALWR2KF8GA-SALWR2KF6GA
…………………………………….  SALWR2KFXGA-SALWR2KF6GA

Range Rover (L405)
Model Year:  …………….  2013-2016
VIN:  ……………………………  SALGS2DF4DA-SALGS3KFXGA

 

Q14 Are other Jaguar Land Rover models affected by these actions?

A No other models, other than those listed on this document, are known to be affected by this condition.

 

Q15 Is the repair available to rework vehicles?

A Yes.

 

Q16 How much will the recall cost Jaguar Land Rover?

A Cost was not a factor in deciding to recall these vehicles.

 

Q17 How do I know if my vehicle is affected?

A All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.

 

Q18 How long does it take for the vehicle to be inspected and repaired?

A The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers. The minimum time required is approximately 30 minutes. The maximum is 4.5 hours, although this is considered exceptional. The time required depends on the outcome of the latch operational inspection.

 

Q19 Can I continue to drive my vehicle safely until it has been recalled?

A Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.

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2013-2016 MY RANGE ROVER RANGE ROVER SPORT

Safety Recall N335 – Doors may not latch or open while driving

• Customers have reported the door is unlatched when in the closed position and no indication provided of an unlatched condition. Some customers have reported that one door has opened while the vehicle was in motion. Vehicle doors not latched in either the primary of secondary state may open during driving.
• Land Rover retailers will download the latest software. This software will disable the Unilatch Keyless Vehicle (KV) entry function on the vehicle.
• Vehicles in this recall have previously been included in recall P068 for a similar symptom.
• 65,387 USA vehicles are affected. Does not affect Canada
• Retailers were notified by Bulletin June 6^th 2019
• Expected date for software delivery and the Technical repair bulletin is June 28^th
• Customer mailing notification by July 19^th
• All affected new vehicles have been retailed.

 

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7 Affected Products

Vehicles

LAND ROVER	RANGE ROVER	2013-2016
LAND ROVER	RANGE ROVER SPORT	2014-2016

 

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21 Associated Documents

Recall Acknowledgement

RCAK-19V392-3258.pdf 297.779KB

 

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Defect Notice 573 Report

RCLRPT-19V392-2884.PDF 214.597KB

 

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Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF SAFETY RECALL N335

RCMN-19V392-1859.pdf 135.64KB

 

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Miscellaneous Document – Safety Recall 19V392 – N335 – June 2019 Shop Foreman Conference Call Slide

RMISC-19V392-4416.pdf 20.458KB

 

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Miscellaneous Document – Aftersales Bulletin

RMISC-19V392-3883.pdf 350.201KB

 

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Manufacturer Notices(to Dealers, etc.)Special Service Message: SSM 74498-N335 Recall-Technician Care Points Models: Range Rover/L405 Range Rover Sport/L494.

RCMN-19V392-6534.pdf 12.802KB

 

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Manufacturer Notices(to Dealers,etc) 7/26/2019 attachment

RCMN-19V392-6193.pdf 727.146KB

 

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Miscellaneous Document – Safety Recall Launch Status N336 – N335 VEHICLE DOOR MAY NOT LATCH

RMISC-19V392-8662.pdf 29.156KB

 

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Miscellaneous Document – SAFETY RECALL LAUNCH STATUS Slide

RMISC-19V392-5412.pdf 37.019KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V392-9904.PDF 211.143KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V392-3367.PDF 211.249KB

 

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Miscellaneous Document – SAFETY RECALL LAUNCH STATUS N333 DOORS MAY NOT LATCH

RMISC-19V392-7865.pdf 27.347KB

 

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Miscellaneous Document – Safety Recall N335 Information

RMISC-19V392-5044.pdf 346.665KB

 

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Miscellaneous Document – conference slides

RMISC-19V392-7254.pdf 1108.366KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N335 – DOOR MAY NOT LATCH – TECHNICAL BULLETIN PROCEDURES

RCMN-19V392-6860.pdf 108.99KB

 

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Miscellaneous Document – Presentation slide – SAFETY RECALL LAUNCH STATUS

RMISC-19V392-4411.pdf 28.381KB

 

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Manufacturer Notices(to Dealers,etc) July 22, 2019

RCMN-19V392-4544.pdf 881.712KB

 

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ISSUED Owner Notification Letter(Part 577)- Spanish

RCONL-19V392-7227.pdf 325.185KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V392-7059.pdf 315.295KB

 

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Miscellaneous Document – Safety Recall Launch Status N335 DOORS MAY NOT LATCH

RMISC-19V392-5336.pdf 27.135KB

 

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Miscellaneous Document – Safety Recall N335 Care Points

RMISC-19V392-8823.pdf 560.091KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V392&docType=RCL

 

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1 Associated Investigation

Door Latch Open While Driving
NHTSA ID: EA18004
Dated opened: July 2, 2018

On June 11, 2015, Jaguar-Land Rover (JLR) submitted a Defect Information Report (DIR) to NHTSA describing a defect condition in the electronically controlled door latch systems of approximately 65,372 model year (MY) 2013-2016 Range Rover and MY 2014-2016 Range Rover Sport that may result in incidents of door opening while driving (NHTSA Recall No. 15V-385, JLR Recall P068).

On August 4, 2017, the Office of Defects Investigation (ODI) opened Recall Query RQ17-005 to investigate claims of doors failing to latch and/or inadvertently opening while driving (latch malfunctions) on MY 2013-2016 Range Rover and MY 2014-2016 Range Rover Sport vehicles that had received the remedy for 15V-385 or were built after the recall remedy had been implemented in production (the subject vehicles). ODI has received 5 unique reports (VOQs) related to the alleged defect in the subject vehicles. All five VOQs allege experiencing at least one incident of a door opening inadvertently while the vehicle was in motion and were repaired by replacing the malfunctioning latch assembly. One minor injury was reported where the consumer did not seek medical care.

ODI’s analysis of information provided by JLR in response to the Information Request (IR) letter for RQ17-005 identified 43 additional complaints and field reports related to door latch malfunctions in the subject vehicles, including 14 additional allegations that a door opened while the vehicle was in motion. In addition, ODI’s analysis of JLR warranty claim data provided in the IR response identified an additional 564 vehicles that received latch replacements to address customer concerns with latch malfunctions, including 72 additional incidents of doors opening while in motion based on ODI’s analysis of customer concern narratives.

ODI is upgrading this investigation to an Engineering Analysis (EA) to further assess the recall remedy, scope, and frequency. See attached pages for additional information.

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Last update on 2025-04-16 / Affiliate links / Images from Amazon Product Advertising API

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