SAFETY RECALL N412 – Headliner Adhesive Bond – 2020 Land Rover Range Rover Evoque

November 21, 2019 NHTSA CAMPAIGN NUMBER: 19V840000

Headliner Adhesive Bond Can Fail

In the event of a crash necessitating the deployment of side curtain air bags, the metal plate could detach from the headliner and strike vehicle occupants, increasing the risk of injury.

 

NHTSA Campaign Number: 19V840

Manufacturer Jaguar Land Rover North America, LLC

Components STRUCTURE

Potential Number of Units Affected 3,444

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles. The adhesive bond attaching a metal plate to the headliner can fail after exposure to very cold temperatures.

 

Remedy

Land Rover will notify owners, and dealers will apply self-adhesive fleece tape to the metal plate and the driver and passenger sides of the headliner, free of charge. The recall is expected to begin January 17, 2020. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N412.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall


NOTIFICATION OF SAFETY RECALL N412 (NHTSA 19V840)

NAS19.12.002 RECALL USA AFTERSALES BULLETIN
DECEMBER 5, 2019

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.

 

AFFECTED VEHICLE RANGE

Range Rover Evoque (LZ)
Model Year:  …………….. 2020
VIN:  …………………………… SALZM2GX5LH000181-SALZJ2FX1LH025797

A total of 3,444 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION 

Should the detached plate strike a vehicle occupant, it may cause injury.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of January 17, 2020.

 

ACTION TO BE TAKEN

Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.

Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.


1 Affected Product

Vehicle

MAKE MODEL YEAR
LAND ROVER RANGE ROVER EVOQUE 2020

3 Associated Documents

Recall Acknowledgement

RCAK-19V840-9038.pdf 244.864KB

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Defect Notice 573 Report

RCLRPT-19V840-2392.PDF 213.773KB

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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N412 (NHTSA 19V840)

RCMN-19V840-0727.pdf 149.588KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V840&docType=RCL



 


 

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Last update on 2020-07-08 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-07-08 / Affiliate links / Images from Amazon Product Advertising API

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