SAFETY RECALL N412 – Headliner Adhesive Bond – 2020 Land Rover Range Rover Evoque

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November 21, 2019 NHTSA CAMPAIGN NUMBER: 19V840000

Headliner Adhesive Bond Can Fail

In the event of a crash necessitating the deployment of side curtain air bags, the metal plate could detach from the headliner and strike vehicle occupants, increasing the risk of injury.

 

NHTSA Campaign Number: 19V840

Manufacturer JaguareBay Land RovereBay North America, LLC

Components STRUCTURE

Potential Number of Units Affected 3,444

 

Summary

JaguareBay Land RovereBay North America, LLC (Land RovereBay) is recalling certain 2020 Range Rover Evoque vehicles. The adhesive bond attaching a metal plate to the headliner can fail after exposure to very cold temperatures.

 

Remedy

Land RovereBay will notify owners, and dealers will apply self-adhesive fleece tape to the metal plate and the driver and passenger sides of the headliner, free of charge. The recall began January 17, 2020. Owners may contact Land RovereBay customer service at 1-800-637-6837. Land RovereBay’s number for this recall is N412.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 


N412NAS1

TECHNICAL BULLETIN

18 FEB 2020

 

SECTION:

100-00

 

SUBJECT/CONCERN:

SAFETY RECALL: Headliner Metal Plate Retention

 

AFFECTED VEHICLE RANGE:

MODEL:MODEL YEAR:VIN:
New Range Rover Evoque (LZ)2020000181-025797

 

MARKETS:

NORTH AMERICA

 

CONDITION SUMMARY:

SITUATION:

A potential issue has been identified on certain Land RovereBay vehicles within the listed Affected Vehicle Range where, at temperatures below 23° Fahrenheit / -5° Celsius, the adhesive bond attaching a metal plate to the headliner of the vehicle may weaken. If the vehicle is involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate in the headliner could detach during airbag deployment and may pass through the passenger compartment, increasing the risk of injury to vehicle occupants.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

PARTS:

DESCRIPTIONPART NUMBERQUANTITY
Modification KitLR1400601

 

WARRANTY:

NOTE:

Use the JaguareBay Land RovereBay claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.

PROGRAM CODEOPTION CODEDESCRIPTIONSROTIME (HOURS)PART NUMBERQUANTITY
N412AHeadliner – Modification76.64.89.252.0LR1400601
N412BHeadliner – Modification

Drive in/drive out

76.64.89.25

02.02.02

2.0

0.2

LR140060

1

 

Normal Warranty policies and procedures apply.

 

SERVICE INFORMATION:

1

The headliner must be lowered for access; the 2 spacers shown must be removed and discarded.

  • A: spacer location shown from beneath the headliner.
  • B: spacer location from above the headliner.

 

SERVICE INSTRUCTION:

NOTES:

◾ Some variation in the illustrations may occur, but the essential information is always correct.

◾ Some components are removed to provide extra clarity.

 

1

Note the position of the steering wheel and then set to the lowest and most forward position.

 

2

Note the position of the front row left and right seats and then remove the head restraint from front row left and right seats (see TOPIx Workshop Manual section: 501-10 Removal and Installation – Front Row Seat Head Restraint).

 

3

CAUTIONS:

◾ Do NOT remove the headliner from the vehicle.

◾ The headliner must remain supported at all times. Take extra care to not damage the headliner.

 

NOTE:

Vehicle with roof opening panel shown; vehicles with fixed roof similar.

 

Lower the headliner for access (see TOPIx Workshop Manual section: 501-05 Removal and Installation – Headliner Lower For Access.) Do NOT attempt to remove the headliner from the vehicle.

 

4

Note the area to be modified on both sides of the headliner.

 

5

Use the video as a guide to perform the following procedure on both sides of the headliner.

1. Remove the existing self-adhesive tape pad.

2. Remove the backing from the new self-adhesive tape pad.

3. Install the new self-adhesive tape pad.

 

CAUTION:

The new self-adhesive tape pad must be installed exactly as shown in the video with the 12 small holes in the new self-adhesive tape pad aligning directly with the 12 small portions of cured glue on the headliner metal plate.

 

4. By hand, make sure the new self-adhesive tape pad adheres fully to the headliner.

 

NOTE:

The new self-adhesive tape pad must be installed over the black trim shown at 01:38 in the video.

 

5. Use a suitable tool to make sure the new self-adhesive tape pad adheres fully to the headliner.

 

6

Install the headliner (see TOPIx Workshop Manual section: 501-05 Removal and Installation – Headliner Lower For Access.)

 

7

Install the head restraints to the front row left and right seats (see TOPIx Workshop Manual section: 501-10 Removal and Installation – Front Row Seat Head Restraint).

 

8

Return the seats and steering wheel to the original position.

 


SAFETY RECALL N412 (NHTSA 19V-840) HEADLINER METAL PLATE RETENTION

NAS20.02.011WORKSHOPUSA

AFTERSALES BULLETIN

FEBRUARY 18, 2020

 

JaguareBay Land RovereBay North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land RovereBay Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land RovereBay retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

NOTE: THIS BULLETIN UPDATES NAS19.12.002.

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land RovereBay vehicles within the listed Affected Vehicle Range where, in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.

 

AFFECTED VEHICLE RANGE

Range Rover Evoque (LZ)

Model Year:  …………….. 2020
VIN:  …………………………… SALZM2GX5LH000181-SALZJ2FX1LH025797

A total of 3,444 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Should the detached plate strike a vehicle occupant, it may cause injury.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified to take their vehicle to an authorized Land RovereBay retailer who will apply new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

A second owner notification, advising them that the necessary components are now available, is expected to occur on or before the week of March 17, 2020.

 

ACTION TO BE TAKEN

Use the JaguareBay Land RovereBay claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

JaguareBay Land RovereBay North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N412NAS, SAFETY RECALL: Headliner Metal Plate Retention, for detailed repair instructions.

 

PARTS

DESCRIPTION PART NUMBER QUANTITY
Modification KitLR1400601

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

WARRANTY

NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS) PART NUMBER QUANTITY
N412 A Headliner – Modification76.64.89.252.0LR1400601
N412 B Headliner – Modification

Drive in/drive out

76.64.89.25

02.02.02

2.0

0.2

LR140060

 

Normal Warranty policies and procedures apply.

 


TECHNICAL Q & A: SAFETY RECALL N412

 

Main Message: in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.

 

 

Q1Who do I contact if a member of the press contacts me about this recall?
APlease ensure Press enquiries are referred to the JaguareBay Land RovereBay North America Press Office to the attention of:

Stuart Schorr
Vice President, Communications & Public Affairs
JaguareBay Land RovereBay North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964

 

Q2Why is JaguareBay Land RovereBay recalling certain Land RovereBay vehicles?
AIn temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant

 

Q3Can you tell me more about what is wrong with the vehicles?
ADuring cold temperature side curtain airbag testing, it was noted that a metal bracket from the headliner had detached unexpectedly. An investigation was conducted to understand the nature of the error state and the scope of the issue. The investigation revealed that due to a reduction in the adhesive properties of the glue which bonds the metal plate to the headliner substrate at 23° Fahrenheit (-5° Celsius), the metal plate detached during side curtain airbag deployment.

 

Q4How would the customer become aware of potentially having this concern?
ACustomers will have no knowledge of the concern.

 

Q5Does this concern affect vehicle safety?
AYes, this recall is being completed on the grounds of safety.

 

Q6Has JaguareBay Land RovereBay received many complaints?
ANo.

 

Q7Have there been any accidents, injuries or fires?
AJaguareBay Land RovereBay is not aware of any accidents, injuries, or fires have been attributed to this issue.

 

Q8How was the condition discovered?
ASupplier testing of the side curtain airbag identified an unusual headliner system condition.

 

Q9How long has JaguareBay Land RovereBay known about this problem?
AJaguareBay Land RovereBay opened an investigation on July 23, 2019.

 

Q10Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
AWe have no concerns with the overall reliability of the vehicle. JaguareBay Land RovereBay carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

 

Q11What has JaguareBay Land RovereBay done in production?
AProduction vehicles are manufactured with an adhesive that meets the required vehicle operating temperature specification.

 

Q12What will an authorized Land RovereBay retailer do to the vehicles?
AAuthorized Land RovereBay retailers will apply the new self-adhesive tape pad to the metal plate and the surrounding area.

 

Q13Which vehicles are affected by this recall?
ARange Rover Evoque (LZ; manufactured from November 02, 2018 to May 15, 2019)

Model Year:  …………….  2020
VIN:  ……………………………  SALZM2GX5LH000181-SALZJ2FX1LH025797

 

Q14Are other JaguareBay Land RovereBay models affected by these actions?
ANo other models, other than those listed on this document, are known to be affected by this condition.

 

Q15Are parts available to rework vehicles?
AYes, the necessary parts are available for authorized Land RovereBay retailers to conduct this repair.

 

Q16How much will the recall cost JaguareBay Land RovereBay?
ACost was not a factor in deciding to recall these vehicles.

 

Q17How do I know if my vehicle is affected?
AAll owners of potentially affected vehicles will shortly receive a second letter asking them to contact an authorized Land RovereBay retailer for the work to be carried out.

 

Q18How long does it take for the vehicle to be inspected and repaired?
AThe work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 2.5 hours. Due to retailer schedules, vehicles may be required for longer.

 

Q19Can I continue to drive my vehicle safely until it has been recalled?
ACustomers are advised to contact an authorized Land RovereBay retailer should they have any concerns regarding their vehicles.

 

 


NOTIFICATION OF SAFETY RECALL N412 (NHTSA 19V840)

NAS19.12.002RECALLUSAAFTERSALES BULLETIN
DECEMBER 5, 2019

 

JaguareBay Land RovereBay North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land RovereBay Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land RovereBay retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land RovereBay vehicles within the listed Affected Vehicle Range where in temperatures below 23° Fahrenheit (-5° Celsius), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.

 

AFFECTED VEHICLE RANGE

Range Rover Evoque (LZ)
Model Year:  …………….. 2020
VIN:  …………………………… SALZM2GX5LH000181-SALZJ2FX1LH025797

A total of 3,444 vehicles are potentially involved in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION 

Should the detached plate strike a vehicle occupant, it may cause injury.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land RovereBay retailer who will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of January 17, 2020.

 

ACTION TO BE TAKEN

Use the JaguareBay Land RovereBay claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

JaguareBay Land RovereBay North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.

Thank you for your cooperation in this matter. JaguareBay Land RovereBay North America apologizes for any inconvenience this may cause.

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle,

 

February 27, 2020

 

Safety Recall N412: Headliner Metal Plate Retention

Vehicles Affected: Land RovereBay Range Rover Evoque Model Year: 2020

National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-840 Dear Land RovereBay Range Rover Evoque Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land RovereBay has decided that a defect relating to motor vehicle safety exists in certain 2020 model year Land RovereBay Range Rover Evoque vehicles.

You previously received a letter advising you that we were in the process of obtaining the necessary components to rectify your vehicle. Those components are now available.

Your vehicle is included in this Recall action.

 

What is the reason for this program?

In temperatures below 23°F (-5°C), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.

Should the detached plate strike a vehicle occupant, it may cause injury.

 

What will Land RovereBay and your authorized Land RovereBay Retailer do?

Land RovereBay is carrying out a recall of the vehicles mentioned above. An authorized Land RovereBay retailer will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on the driver and passenger sides of the vehicle.

There will be no charge for this repair under this program.

 

What should you do? 

Please contact your preferred authorized Land RovereBay retailer, provide them with your Vehicle Identification Number (VIN), and request a service date to complete the work required under Program Code ‘N412’.

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.

 

How long will it take? 

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 2.5 hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.

 

Moved or no longer own this Land RovereBay vehicle?

If you are no longer the owner of this vehicle, Land RovereBay would appreciate the name and address of the new owner, using the return postage-paid card enclosed.

 

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land RovereBay retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land RovereBay Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.

You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you have the need to contact Land RovereBay by mail, please use the following address:

JaguareBay Land RovereBay North America, LLC
ATTN: Customer Relationship Center
100 JaguareBay Land RovereBay Way
Mahwah, NJ 07495

If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to

 

Land RovereBay appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land RovereBay, in cooperation with your authorized Land RovereBay retailer, will strive to minimize any inconvenience to you caused by this program.

 

Sincerely,

 

Rory Beattie

Vice President Customer Service JaguareBay Land RovereBay North America, LLC

 


IMPORTANT SAFETY RECALL

This notice applies to your vehicle,

 

January 16, 2020 

 

Safety Recall N412: Headliner Metal Plate Retention

Vehicles Affected: Land RovereBay Range Rover Evoque Model Year: 2020

National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-840 Dear Land RovereBay Range Rover Evoque Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land RovereBay has decided that a defect relating to motor vehicle safety exists in certain 2020 model year Land RovereBay Range Rover Evoque vehicles.

Your vehicle is included in this Recall action.

 

What is the reason for this program?

In temperatures below 23°F (-5°C), the adhesive bond attaching a metal plate to the headliner of the vehicle may reduce. Should the vehicle be involved in a collision of sufficient severity to require the side curtain airbag to deploy, the metal plate could detach from the headliner during airbag deployment. Once detached, the plate may pass through the passenger compartment and strike an occupant.

Should the detached plate strike a vehicle occupant, it may cause injury.

 

What will Land RovereBay and your authorized Land RovereBay Retailer do?

Land RovereBay is carrying out a recall of the vehicles mentioned above. An authorized Land RovereBay retailer will apply the new self-adhesive fleece tape to the metal plate and the area around the headliner fixing on

the driver and passenger sides of the vehicle. However, we currently do not have a supply of the necessary tape.

There will be no charge for this repair under this program.

 

What should you do? 

Once a supply of the necessary tape is obtained, we will contact you again. At that time, please contact your preferred authorized Land RovereBay retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N412’.

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.

 

How long will it take? 

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately (2) hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.

 

Moved or no longer own this Land RovereBay vehicle?

If you are no longer the owner of this vehicle, Land RovereBay would appreciate the name and address of the new owner, using the return postage-paid card enclosed.

 

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land RovereBay retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land RovereBay Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.

You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you have the need to contact Land RovereBay by mail, please use the following address:

JaguareBay Land RovereBay North America, LLC
ATTN: Customer Relationship Center
100 JaguareBay Land RovereBay Way
Mahwah, NJ 07495

If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to

Land RovereBay appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land RovereBay, in cooperation with your authorized Land RovereBay retailer, will strive to minimize any inconvenience to you caused by this program.

 

Sincerely,

 

Rory Beattie

Vice President Customer Service
JaguareBay Land RovereBay North America, LLC

 


1 Affected Product

Vehicle

MAKEMODELYEAR
LAND ROVEReBayRANGE ROVER EVOQUE2020

 


18 Associated Document

Miscellaneous Document – Campaign Launch Status

RMISC-19V840-6960.pdf 28.845KB

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Miscellaneous Document – Campaign Launch Notification re N412 RECALL–20MY EVOQUE & N430 20MY EVOQUE AND DISCOVERY SPORT – EVAPORATIVE EMISSIONS PURGE VALVE

RMISC-19V840-5301.pdf 83.905KB

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Recall Acknowledgement

RCAK-19V840-9038.pdf 244.864KB

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Defect Notice 573 Report

RCLRPT-19V840-2392.PDF 213.773KB

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Owner Notification Letter(Part 577)

RCONL-19V840-3532.pdf 326.607KB

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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N412 (NHTSA 19V840)

RCMN-19V840-0727.pdf 149.588KB

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Miscellaneous Document – Campaign Launch Status for February-March 2020

RMISC-19V840-6981.pdf 64.662KB

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Recall 573 Report

RCLRPT-19V840-2619.PDF 213.826KB

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Recall 573 Report – Amendment 2

RCLRPT-19V840-3503.PDF 213.955KB

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Miscellaneous Document – Evoque Headliner Bulletin

RMISC-19V840-4281.pdf 129.175KB

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Miscellaneous Document – Campaign Launch Status

RMISC-19V840-1302.pdf 79.327KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V840-4774.pdf 160.444KB

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Remedy Instructions and TSB dated 2/28/2020

RCRIT-19V840-7044.pdf 491.824KB

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Recall Quarterly Report #1, 2020-1

RCLQRT-19V840-0310.PDF 211.146KB

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SaleBestseller No. 1
3M Headliner & Fabric Adhesive, 18.1 oz. Aerosol Can
  • Exceptional strength bonds heavyweight automotive headliners
  • Versatile formula effectively bonds headliners to metal and plastic
  • Aerosol can dispenses a controlled, even layer on surfaces
  • Recommended for automotive headliners in vehicles
  • Formula dries in 30 to 60 minutes
SaleBestseller No. 2
Permatex 27828 Body Shop Heavy Duty Headliner Adhesive, High-Strength Spray Adhesive, Repair Detached Or Loose Interior Parts, Dries Clear, Aerosol Can, 16.75 Oz
  • Extreme Holding Power - High Strength And High Temperature Spray Adhesive; Especially Effective In Repairing Automotive Headliners; Carpet; Trunk Linings; And More
  • Easy Application- Permatex Headliner Adhesive Is Designed For Repairing Interior Parts That Have Become Detached Or Loosened; Dries Clear For Neat Appearance
  • Resist The Elements - Permatex Headliner Adhesive Is Resistant To Extreme Weather Conditions Like Rain; Sleet; And Snow Because Of The Water-Resistant Formula
  • Professional Grade- Headliner Adhesive That Has A High Temperature Formula And Maintains High Strength At Temperatures Up To 170°F (77°C) For An Industrial Strength Hold
  • Suggested Applications - Headliners; Carpets; Trunk Linings; Inside Door Panels; And Other Interior Applications Where Material Has Become Detached Or Loose
SaleBestseller No. 3
Gorilla Heavy Duty Spray Adhesive, Clear Glue, 14 Ounce (Pack of 1) - All Purpose with Comfort Nozzle for Indoor or Outdoor
  • All purpose glue: Gorilla spray glue is heavy duty and multi-purpose; it bonds glass, plastic**, wood, metal, ceramic, rubber, leather, paper, and more
  • Easy to use: This glue spray has a comfort nozzle for a controlled fine mist
  • Dries clear: Our adhesive spray dries clear and does not yellow to keep the focus on your project, and not the glue
  • Use indoors or outdoors: Give your indoor or outdoor project a permanent Gorilla Tough bond with this moisture resistant Gorilla glue
  • Photo-safe: As strong as it is, Gorilla glue spray is photo-safe and repositionable for a short time
Bestseller No. 4
3M 38808 Headliner and Fabric Adhesive Spray – High-Strength Bond for Automotive Headliners, Carpets, and Fabrics – Heat Resistant, Quick-Drying, 18.1 Oz (2 Pack)
  • High-Strength Adhesion: Engineered to securely bond heavyweight automotive fabrics, including headliners and carpets, to metal surfaces, ensuring a durable and lasting hold.
  • Heat and Moisture Resistant: Formulated to withstand extreme temperatures and humidity, maintaining a strong bond in various environmental conditions without degradation.
  • Quick-Drying Formula: Dries rapidly upon application, allowing for efficient project completion and reducing downtime during automotive repairs or restorations.
  • Versatile Application: Ideal for bonding a variety of materials such as foam, fabric, and plastic to metal, making it suitable for multiple automotive interior projects.
  • Easy Aerosol Application: Comes in an 18.1 oz aerosol can that dispenses a controlled, even layer of adhesive, facilitating precise and mess-free application.
Bestseller No. 5
YAMVXIC 200 ML Headliner Repair Glue, Car Roof Liner Quick Repair Adhesive, Car Roof Fabric Glue with Brush
  • Upholstery glue for cars Widely Used: The high viscosity formula provides a multifunctional solution for automotive interiors, leather, sponge, canvas, sofas, and more surfaces. It is very suitable for indoor and outdoor projects.
  • Superior Formula: We adhere to the production of unique leather and iron adhesive formulas, and our leather and fabric adhesives are transparent, odorless, and different from any other adhesives made from low-quality adhesives, offer unmatched versatility for repair and decoration.
  • Heat Resistant and Waterproof: This type of adhesive can withstand high temperatures and is not afraid of water, so you can use it with confidence for various projects. It is also non flammable and has high elasticity, which means it will not harden or rupture over time.
  • Strong Adhesive: Use our quick adhesive to achieve perfect bonding quickly. Its high transparency and strong adhesion are ideal choices for any season. The initial curing takes only 5-10 hours at room temperature, and complete curing takes 12-24 hours.
  • Unique Repair: Unique adhesive ability, can be used to bond any leather and fabric. It is the most effective and economical adhesive. This glue can also be used to add patches to jeans and other interesting ideas.
Bestseller No. 6
Headliner Repair Glue, Car Headliner Adhesive, Car Roof Liner Quick Repair Adhesive Headliner Glue, Car Ceiling Fabric Repair, Headliner Repair Kit, Leather Glue Repair, 100ml (2PCS)
  • WIDE APPLICATIONS: This headliner repair kit not only provides a solution for car headliner, but also can be applied on sponge, canvas, sofas, other leather and more surfaces needed repairing.
  • STRONG ADHESIVE: Our headliner glue are made of high-quality materials which can provides strong and long-lasting bonding. It is the economical and effective adhesive.
  • LONG-LASTING EFFECT: High-quality ingredients ensure the long-lasting bonding. The headliner has a good toughness after curing to bond, which means it won't harden or crack easily over time.
  • EASY TO USE: Clean the stains on the headliner. Use the brush to dip in glue, and apply it evenly to the area. Gently press the headliner back into the place in the end.
  • SAVE YOUR TIME: The initial curing takes only 5-10 hours at room temperature, and complete curing takes 12-24 hours. Saves you a lot of money and time compared to going to the repair shop.
Bestseller No. 7
100 ML Headliner Repair Glue - Quick Repair, Strong Adhesive, Easy to Use - Multifunctional for Car Roof Fabric, Headliner & Inside Roof Cloth (1PCS)
  • 【 Headliner Repair Glue 】 Perfect bonding can be achieved quickly with our fast bonding agent. Headliner glue is consistency and stickiness ensure impermeability, and good toughness after curing to bond almost any material perfectly
  • 【Unique repair】 Unique bonding ability to bond any leather and fabric
  • 【Waterproof and heat-resistant】 The use of automotive interior adhesive, even at high temperatures can maintain a strong bonding. Its waterproof and non-flammable formulation ensures flexibility and durability for any project
  • 【Universal Solutions】 Our quick-bonding adhesives are superior to other adhesives and offer unmatched versatility for repair and decoration
  • 【Wide application】 Automotive interior adhesive can be used to repair or decorate various materials, such as leather, wallpaper, sofa, canvas, sponge, automotive interior and so on. Ideal for indoor and outdoor projects
Bestseller No. 8
Headliner Repair Glue 100ml, Flexible Car Roof Liner Adhesive, Clear Upholstery Glue for Cars, with Brush, Suitable for Automotive interiors, Fabric, Leather
  • Powerful Headliner Repair Glue: The cap comes with its own brush, which is easy to use and achieves strong bonding quickly. The headliner adhesive uses advanced bonding technology to provide excellent adhesion to hard porous and non-porous substrates, and can seamlessly bond leather and fabrics. Upholstery glue with excellent Temperature resistance and strong adhesion is an ideal choice for any season. The initial curing takes only 5-10 hours at room temperature, and complete curing takes 12-24 hours
  • Remain Flexible: We adhere to the production of unique leather adhesive formulas, and our upholstery glue for cars is transparent, odorless. After the car upholstery glue is cured, the fabric can still maintain its original flexibility, without becoming hard or leaving marks unlike any other adhesive made of low-quality adhesives
  • Heat-resistant and Waterproof: The car headliner adhesive can withstand high temperatures and is not afraid of water. Even in the environment with high temperatures in the car in hot summer, it will not oxidize and degumm, so you can use it for various projects with confidence. Roof lining adhesive is also non-flammable and has high elasticity, which means it will not harden or rupture over time, ensuring flexibility and durability for any project
  • Multi-purpose: With interior Roof Glue, you can easily repair and modify various materials like never before. The high-strength formula provides a multifunctional solution for car interiors, headliners, door panels, dashboard facings, leather, sponges, canvas, sofas, and more surfaces. Interior glue is very suitable for indoor and outdoor projects. car ceiling glue glue can also be used to add patches to jeans and other interesting ideas
  • Intimate After-Sales Service: If you are not satisfied with the car roof liner repair glue you received, or the car headliner repair kit is damaged due to transportation, you can contact us at any time and we will provide you with satisfactory service
Bestseller No. 9
Headliner Repair Glue, Car Headliner Adhesive 100ml, Car Roof Liner Quick Repair Adhesive Glue, Car Ceiling Fabric Glue Kit, Leather Glue Repair for Cars (1)
  • Strong Adhesive: Use our quick adhesive to achieve perfect bonding quickly. Its high transparency and strong adhesion are ideal choices for any season. The initial curing takes only 5-10 hours at room temperature, and complete curing takes 12-24 hours
  • Unique Repair: Unique adhesive ability, can be used to bond any leather and fabric. It is the most effective and economical adhesive. This glue can also be used to add patches to jeans and other interesting ideas
  • Heat Resistant and Waterproof: This type of adhesive can withstand high temperatures and is not afraid of water, so you can use it with confidence for various projects. It is also non flammable and has high elasticity, which means it will not harden or rupture over time.
  • Unique Formula: We adhere to the production of unique leather and iron adhesive formulas, and our leather and fabric adhesives are transparent, odorless, and different from any other adhesives made from low-quality adhesives
  • Widely Used: With Headliner Glue, you can easily repair and modify various materials like never before. The high viscosity formula provides a multifunctional solution for automotive interiors, leather, sponge, canvas, sofas, and more surfaces. It is very suitable for indoor and outdoor projects.
Bestseller No. 10
Headliner Repair Glue 100ml, Car Roof Liner Quick Repair Adhesive Glue, Car Roof Fabric Adhesive,Upholstery Glue for Cars(2pcs)
  • 【headliner adhesive Heat Resistant and Waterproof】This type of adhesive can withstand high temperatures and is not afraid of water, so you can use it with confidence for various projects. It is also non flammable and has high elasticity, which means it will not harden or rupture over time
  • 【upholstery glue for cars Widely Used】The high viscosity formula provides a multifunctional solution for automotive interiors, leather, sponge, canvas, sofas, and more surfaces. It is very suitable for indoor and outdoor projects
  • 【Unique Formula】We adhere to the production of unique leather and iron adhesive formulas, and our leather and fabric adhesives are transparent, odorless, and different from any other adhesives made from low-quality adhesives
  • 【Strong Adhesive】Use our quick adhesive to achieve perfect bonding quickly. Its high transparency and strong adhesion are ideal choices for any season. The initial curing takes only 5-10 hours at room temperature, and complete curing takes 12-24 hours
  • 【Unique Repair】Unique adhesive ability, can be used to bond any leather and fabric. It is the most effective and economical adhesive. This glue can also be used to add patches to jeans and other interesting ideas

Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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