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NHTSA Campaign Number: 17V491
Manufacturer Jaguar
Land Rover North America, LLC
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 1
Improperly Secured Fuel Pump may Cause Fuel Leak
A fuel line crack may leak fuel into the engine compartment, increasing the risk of a fire.
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling one 2017 Jaguar F-PACE vehicle equipped with a 3.0L engine.
A bolt used to attach the high pressure fuel pump may be too long.
As a result, the fuel pump may not be properly secured and the fuel line may crack and leak.
Remedy
Jaguar will notify the owner, and a dealer will replace both fuel pumps and the associated fuel lines, free of charge.
The recall is expected to begin September 26, 2017.
Owners may contact Jaguar customer service at 1-800-452-4827.
Jaguar’s number for this recall is H039.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Jaguar has a Recall
SAFETY RECALL H039 (NHTSA# 17V491):
INCORRECT INSTALLATION OF HIGH PRESSURE
(HP) FUEL PUMP
| 31-AUG-17 | NO.: 7-137USA | SEC.: RECALL | MKT.: USA |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Safety Recall on one (1) 2017 model year Jaguar F-PACE vehicle imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000.00 per vehicle.
This Recall Service Bulletin serves as notification to all Jaguar retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
| THIS BULLETIN UPDATES 7-136USA |
DESCRIPTION OF ISSUE
An issue has been identified on one (1) vehicle listed in the Affected Vehicle Range. One or both of the bolts used to attach the high pressure fuel pumps may be too long and not secure the high pressure fuel pump as required. During normal vehicle usage, vibration of the high pressure fuel pump can lead to a fracture of a brazed joint on the low pressure fuel input pipe. This can lead to a liquid fuel leak into the engine compartment.
AFFECTED VEHICLE RANGE
F-PACE (X761; V6 3.0L S/C petrol)
Model Year: …………………………. 2017
VIN: ………………………………………..
EFFECT ON VEHICLE OPERATION
Fuel odor may be noticed by the driver and they may also observe liquid fuel underneath the vehicle. Should leaking fuel come into contact with a sufficiently hot surface, there is an increased risk of fire.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Jaguar retailer who will replace both high pressure fuel pumps and associated fuel lines. The bolts will be replaced with the correct specification parts.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Owner notification is expected to occur on or before 26 September 2017.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by Program Code ‘H039’ prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action required for vehicles in the hands of owners.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale.
Refer to Technical Bulletin H039NAS, SAFETY RECALL: Incorrect Installation of High Pressure (HP) Fuel Pump, for detailed repair instructions.
PARTS
NOTE: when ordering parts, order only the expected percentage demand of parts identified.
| DESCRIPTION | PART NO. / SUNDRY CODE* | QTY. / VALUE* | EXPECTED PERCENTAGE DEMAND |
|---|---|---|---|
| High Pressure (HP) crossover fuel pipe | AJ813860 | 1 | 100% |
| Low pressure (LP) feed pipe to HP fuel pump | C2Z31229 | 1 | 100% |
| HP fuel feed pipe | C2Z30691 | 1 | 100% |
| HP fuel pump cover – All Wheel Drive (AWD) | AJ813761 | 1 | 100% |
| HP fuel pump cover – AWD | AJ813760 | 1 | 100% |
| HP fuel pump – AWD | C2Z31828 | 1 | 100% |
| HP fuel pump – AWD | C2Z31827 | 1 | 100% |
| Exhaust nuts | XR82889 | 2 | 100% |
| HP fuel pump fixing bolts | AJ810551 | 4 | 100% |
| Oil filter | C2D3670  | 1 | 100% |
| Drain plug | AJ88461 | 1 | 100% |
| Engine oil | *ZZZ001 | *$81.25 | 100% |
* – an allowance ($81.25 USD [or local equivalent]) has been provided to cover the cost of the oil. Claim using Sundry Code ‘ZZZ001’.
TOOLS
Refer to the Technical Bulletin referred to above for any required tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code ‘X’, the relevant SRO, and all relevant parts and Sundry Code information, using only the parts and labor operations performed on the vehicle. The SRO that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS / SUNDRY CODE* | QTY. /
VALUE* |
|---|---|---|---|---|---|---|
| H039 | X | Fuel Pump – Vehicle Set – Fuel Pump and Fuel Rail Supply Pipes – Renew | 19.45.20.01 | 3.6 | AJ813860
C2Z31229 C2Z30691 AJ813761 AJ813760 C2Z31828 C2Z31827 XR82889 AJ810551 AJ88461 *ZZZ001 | 1
1 1 1 1 1 1 2 4 1 1 *$81.25 |
| H039 | X | Drive in/drive out | 10.10.10 | 0.20 | – | – |
Normal Warranty policies and procedures apply.
* – an allowance ($81.25 USD [or local equivalent]) has been provided to cover the cost of the oil. Claim using Sundry Code ‘ZZZ001’.
TECHNICAL Q & A: SAFETY RECALL H039
Main Message: An issue has been identified where one or both of the bolts used to attach the High Pressure (HP) fuel pumps may be too long and not secure the HP fuel pump as required. During normal vehicle usage, vibration of the HP fuel pump can lead to a fracture of a brazed joint on the Low Pressure (LP) fuel input pipe.
| Q1 | Who do I contact if a member of the press contacts me about this recall? | ||
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:.
| ||
| Q2 | Why is Jaguar Land Rover recalling certain Jaguar vehicles? | ||
| A | These vehicles are being recalled because this defect, leaking fuel, should it come into contact with a sufficiently hot surface increases the risk of fire. | ||
| Q3 | Can you tell me more about what is wrong with the vehicles? | ||
| A | It was identified that during the assembly of the High Pressure (HP) fuel pump, a mixed condition of bolts had been used for the HP fuel pump installation process. The correct length bolts for this application should be 25 mm, but some 30 mm length bolts were used. The 30mm bolts ‘bottomed out’ in the blind tapped hole and this led to the HP fuel pump not being secured properly. | ||
| Q4 | How would the customer become aware of potentially having this concern? | ||
| A | Fuel odor may be noticed by the driver and they may also observe liquid fuel underneath the vehicle. | ||
| Q5 | Does this concern affect vehicle safety? | ||
| A | Jaguar Land Rover is conducting this as a Safety Recall. | ||
| Q6 | Has Jaguar Land Rover Limited received many complaints? | ||
| A | Jaguar Land Rover has received no external reports relating to this matter. | ||
| Q7 | Have there been any accidents or injuries? | ||
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue. | ||
| Q8 | How was the condition discovered? | ||
| A | The condition was highlighted through engine assembly plant observations. | ||
| Q9 | How long has Jaguar Land Rover known about this problem? | ||
| A | This issue was first investigated in June 2017. | ||
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? | ||
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated. | ||
| Q11 | What has Jaguar Land Rover done in production? | ||
| A | Updated tool logic has been implemented to make sure that at the point of installation, detection of erroneous bolt use is flagged. | ||
| Q12 | What will an authorized Jaguar retailers do to the vehicles? | ||
| A | Authorized Jaguar retailers will replace both high pressure fuel pumps and associated fuel lines. | ||
| Q13 | Which vehicles are affected by this recall? | ||
| A | The following Jaguar vehicles are affected: F-PACE (X761; V6 3.0L S/C petrol) Model Year: …………………………. 2017 VIN: ……………………………………….. SADCM2BV2HA888024 | ||
| Q14 | Are other Jaguar Land Rover models affected by these actions? | ||
| A | Yes, this condition affects a small number of Land Rover vehicles. | ||
| Q15 | Are parts available to rework vehicles? | ||
| A | Yes, the necessary parts are available for authorized Jaguar retailers to conduct this repair. | ||
| Q16 | How much will the recall cost Jaguar Land Rover? | ||
| A | Cost was not a factor in deciding to recall these vehicles. | ||
| Q17 | How do I know if my Jaguar vehicle is affected? | ||
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out. | ||
| Q18 | How long does it take for the vehicle to be inspected and repaired? | ||
| A | The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 3 hours and 45 minutes. Due to retailer schedules, vehicles may be required for longer. | ||
| Q19 | Can I continue to drive my Jaguar vehicle safely until it has been recalled? | ||
| A | Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding their vehicles. |
H039NAS1
TECHNICAL BULLETIN
31 AUG 2017
INFORMATION
SECTION:
303-04C: Fuel Charging and Controls
SUBJECT/CONCERN:
SAFETY RECALL: Incorrect Installation of High Pressure (HP) Fuel Pump
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: | ASSEMBLY PLANT: | APPLICABILITY: |
| F-PACE (X761) | 2017 | 888024 | Solihull | V6 S/C 3.0L Petrol |
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on the one (1) vehicle listed within the Affected Vehicle Range. One or both of the bolts used to attach the high pressure fuel pumps may be too long and not secure the high pressure fuel pump as required. During normal vehicle usage, vibration of the high pressure fuel pump can lead to a fracture of a brazed joint on the low pressure fuel input pipe. This can lead to a liquid fuel leak into the engine compartment.
Fuel odor may be noticed by the driver and they may also observe liquid fuel underneath the vehicle.
Should leaking fuel come into contact with a sufficiently hot surface, there is an increased risk of fire.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION
NOTE:
| Order only the expected percentage demand of parts identified. |
| DESCRIPTION | PART NO./ SUNDRY CODE | QTY./ VALUE | EXPECTED % OF VEHICLES REQUIRING PARTS |
| High Pressure (HP) cross-over fuel pipe | AJ813860 | 1 | 100% |
| Low pressure (LP) feed pipe to HP fuel pump | C2Z31229 | 1 | 100% |
| DESCRIPTION | PART NO./SUNDRY CODE | QTY./VALUE | EXPECTED % OF VEHICLES REQUIRING PARTS |
| HP fuel feed pipe | C2Z30691 | 1 | 100% |
| HP fuel pump cover – All Wheel Drive (AWD) | AJ813761 | 1 | 100% |
| HP fuel pump cover – AWD | AJ813760 | 1 | 100% |
| HP fuel pump – AWD | C2Z31828 | 1 | 100% |
| HP fuel pump – AWD | C2Z31827 | 1 | 100% |
| Exhaust nuts | XR82889 | 2 | 100% |
| HP fuel pump fixing bolts | AJ810551 | 4 | 100% |
| Oil filter | C2D3670 | 1 | 100% |
| Drain plug | AJ88461 | 1 | 100% |
| Engine oil | *ZZZ001 | *$81.25 | 100% |
* – an allowance ($81.25 USD [or local equivalent]) has been provided to cover the cost of the oil. Claim using Sundry Code ‘ZZZ001’.
SPECIAL TOOLS:
Refer to TOPIx Workshop Manual/Workshop Procedure for any required special tools.
WARRANTY:
NOTE:
| Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action. |
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code ‘X’, the relevant SRO, and all relevant parts and Sundry Code information, using only the parts and labor operations performed on the vehicle. The SRO that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS/SUNDRY CODE | QTY./ VALUE |
| H039 | X | Fuel Pump – Vehicle Set – Fuel
Pump and Fuel Rail Supply Pipes – Renew | 19.45.20.01 | 3.6 | AJ813860
C2Z31229 C2Z30691 AJ813761 AJ813760 C2Z31828 C2Z31827 XR82889 AJ810551 AJ88461 *ZZZ001 | 1
1 1 1 1 1 1 2 4 1 1 *$81.25 |
| H039 | X | Drive in/drive out | 10.10.10 | 0.2 | – | – |
Normal Warranty policies and procedures apply.
* – an allowance ($81.25 USD [or local equivalent]) has been provided to cover the cost of the oil. Claim using Sundry Code ‘ZZZ001’.
WORKSHOP PROCEDURE:
- Open the hood.
- Remove the engine cover (see TOPIx Workshop Manual section 501-05: Interior Trim and Ornamentation – Engine Cover).
- Release the pressure from the fuel system (see TOPIx Workshop Manual section 310-00: Fuel System – General Information Fuel System Pressure Release).
- Disconnect the startup battery (see TOPIx Workshop Manual section 414-01: Battery, Mounting and Cables – Battery Disconnect and Connect).
- Remove the Noise, Vibration and Harshness (NVH) material from the engine.
WARNING:
| Be prepared to collect escaping fuel. |
CAUTION:
| Before disconnecting any components, make sure the area is clean and free from foreign material. When disconnected, all openings must be sealed. |
NOTE:
| The fuel pump supply line will remain connected to the High Pressure (HP) fuel pumps at this step. |
- Raise the vehicle on a ramp (see TOPIx Workshop Manual section 100-02: Jacking 9 and Lifting).
NOTE:
| Do not dispose of the exhaust clamp as this must be reused. |
- Remove the right catalytic converter (see TOPIx Workshop Manual section 309-00: Exhaust System – Right Catalytic Converter).
- Remove the starter motor (see TOPIx Workshop Manual section 303-06: Starting system – Starter Motor).
- Position the wiring harness to one side.
NOTES:
- Remove the HP fuel pump 1 (see TOPIx Workshop Manual section 303-04: Fuel Charging and Controls – High Pressure Fuel Pump 1).
- Remove the cover from the HP fuel pump 2.
CAUTION:
| Be prepared to collect escaping oil. |
NOTES:
|
- Remove the HP fuel pump 2.
NOTE:
| Lubricate the HP fuel pump bucket with clean engine oil. |
CAUTION:
Tighten the fixings a turn at a time until the correct torque is achieved.
NOTES:
|
NOTES:
|
- Install the HP fuel pump 1 (see TOPIx Workshop Manual section 303-04: Fuel Charging and Controls – High Pressure Fuel Pump 1).
- Install the starter motor (see TOPIx Workshop Manual section 303-06: Starting system – Starter Motor).
NOTE:
| The exhaust clamp must be reused. |
- Install the right catalytic converter (see TOPIx Workshop Manual section 309-00: Exhaust System – Right Catalytic Converter).
- Reverse steps 1-8.
- Release the vehicle.
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