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NHTSA Campaign Number: 17V679
Manufacturer Jaguar
Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 21,998
Instrument Cluster Will Go Blank
A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2017 Land Rover Range Rover and Range Rover Sport vehicles. The instrument cluster (IC) may intermittently go blank.
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin December 19, 2017. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N124.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
| SAFETY RECALL N124 (NHTSA # 17V679): VIRTUAL INSTRUMENT CLUSTER GOING BLANK | SERVICE BULLETIN |
| 29-NOV-17 | NO.: SRE17-12 (ISSUE 2) | SEC.: RECALL | MKT.: USA |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2017 model year Land Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000.00 per vehicle.
This Recall Service Bulletin serves as notification to all retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
| THIS BULLETIN UPDATES SRE17-11 ISSUE ‘2’ CHANGES ARE HIGHLIGHTED IN BLUE |
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the Thin Film Transistor (TFT) Instrument Cluster has been going blank. In this condition, the Instrument Cluster will not display anything but will reset while driving.
AFFECTED VEHICLE RANGE
Range Rover Sport (L494)
Model Year: …………………………. 2017
VIN: ……………………………………….. SALWR2FEXHA124046- SALWR2FV3HA166283 ………………………………………………… SALWR2FV2HA667472-SALWR2FK2HA691101
Range Rover (L405)
Model Year: …………………………. 2017
VIN: ……………………………………….. SALGS2FE7HA320325-SALGW2FE4HA366599
A total of 21,998 vehicles are potentially involved in the United States and Federalized Territories. Visit the Land Rover InfoTrail website for a list of affected unsold (as of 06 November 2017) vehicles.
EFFECT ON VEHICLE OPERATION
Without the Instrument Cluster displaying important information such as the vehicle’s speed, there would be an increased risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will download the latest software to the vehicle.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Owner notification is expected to occur on or before 19 December 2017.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale.
Refer to Technical Bulletin N124NAS, SAFETY RECALL: Virtual Instrument Cluster Going Blank, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS / SUNDRY CODE | QTY. / VALUE |
|---|---|---|---|---|---|---|
| N124 | D | Instrument Cluster Update | 86.91.25 | 0.2 | – | – |
| N124 | E | Instrument Cluster Update
Drive in/drive out | 86.91.25
10.10.10 | 0.2
0.20 | –
– | –
– |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: SAFETY RECALL N124
Main Message: an issue has been identified where the Thin Film Transistor (TFT) Virtual Display Instrument Cluster has been going blank. In this condition, the Instrument Cluster will not display anything but will reset while driving. Without the Instrument Cluster displaying important information such as the vehicle’s speed, there would be an increased risk of crash.
| Q1 | Who do I contact if a member of the press contacts me about this recall? | ||
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:.
| ||
| Q2 | Why is Jaguar Land Rover recalling certain Land Rover vehicles? | ||
| A | Important information such as vehicle speed is not displayed while the Thin Film Transistor (TFT) Virtual Display Instrument Cluster is in the failed state which could increase the risk of drivers speeding unknowingly. | ||
| Q3 | Can you tell me more about what is wrong with the vehicles? | ||
| A | The supplier of the Instrument Cluster has revealed that one of the microchips included in the cluster which regulates voltage supply was supplied to them with the wrong specifications stated from the microchip supplier. This incorrect specification chip fails to operate in all of the installed conditions experienced in the Instrument Cluster. The voltage supply monitoring software incorrectly senses a fault condition where no genuine fault is present. | ||
| Q4 | How would the customer become aware of potentially having this concern? A There is no prior warning of this condition. | ||
| A | There is no prior warning of this condition. | ||
| Q5 | Does this concern affect vehicle safety? | ||
| A | Jaguar Land Rover are conducting this as a Safety Recall due to the effects this condition can have on the operation of affected vehicles. | ||
| Q6 | Has Jaguar Land Rover Limited received many complaints? | ||
| A | Jaguar Land Rover has received a number of complaints relating to this issue. | ||
| Q7 | Have there been any accidents or injuries? | ||
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue. | ||
| Q8 | How was the condition discovered? | ||
| A | The condition was highlighted through retailer/authorized repairer field reports. | ||
| Q9 | How long has Jaguar Land Rover known about this problem? | ||
| A | This issue was the subject of investigation during October 2017. | ||
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? | ||
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated. | ||
| Q11 | What has Jaguar Land Rover done in production? | ||
| A | Instrument Clusters are now installed with the correct specification microchip. | ||
| Q12 | What will authorized Land Rover retailers do to the vehicles? | ||
| A | Authorized Land Rover retailers will reconfigure the Instrument Cluster with updated software. | ||
| Q13 | Which vehicles are affected by this recall? | ||
| A | 2017MY Range Rover Sport and Range Rover vehicles fitted with Thin Film Transistor (TFT) Virtual Display Instrument Clusters are affected by this recall. | ||
| Q14 | Are other Jaguar Land Rover models affected by these actions? | ||
| A | Yes. Certain Jaguar F-PACE, XE, XF, and XJ vehicles are also affected. | ||
| Q15 | Are parts/software available to rework vehicles? | ||
| A | Yes, the necessary software is available for authorized Jaguar retailers to conduct this repair. | ||
| Q16 | How much will the recall cost Jaguar Land Rover? | ||
| A | Cost was not a factor in deciding to recall these vehicles. | ||
| Q17 | How do I know if my vehicle is affected? | ||
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out. | ||
| Q18 | How long does it take for the vehicle to be inspected and repaired? | ||
| A | The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer. | ||
| Q19 | Can I continue to drive my vehicle safely until it has been recalled? | ||
| A | Customers are advised to contact an authorized Land Rover retailer if they have any concerns regarding their vehicles. |
N124NAS4
TECHNICAL BULLETIN
07 FEB 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
Changes are highlighted in blue
SECTION:
413-01: Instrument Cluster
SUBJECT/CONCERN:
SAFETY RECALL: Virtual Instrument Cluster (IC) Going Blank
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: | ASSEMBLY PLANT: |
|---|---|---|---|
| Range Rover Sport (LW) | 2017 | 124033-166283 | Solihull |
| Range Rover Sport (LW) | 2017 | 667472-691101 | Solihull |
| Range Rover (LG) | 2017 | 320325-366599 | Solihull |
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the Virtual Instrument Cluster (IC) has been going blank intermittently. The IC will not display anything in this condition but will reset while driving.
Without the IC displaying important information such as the vehicle’s speed, there would be an increased risk of a crash.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Diagnostic Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software
WARRANTY:
| NOTE: |
| Check DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action. |
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS/ SUNDRY CODE | QTY./ VALUE |
|---|---|---|---|---|---|---|
| N124 | D | Instrument Cluster –
Update | 86.91.25 | 0.2 | – | – |
| N124 | E | Instrument Cluster –
Update Drive in/drive out | 86.91.25
02.02.02 | 0.2 0.2 | –
– | –
– |
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE: PATHFINDER
This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved diagnostic tool with PATHFINDER.
| CAUTIONS: |
|
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 137 (or later). |
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
3
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required. |
Follow the on-screen prompts.
4
Select N124 – Virtual Display Instrument Cluster (IC) Going Blank.
5
Select ECU Diagnostics.
6
Select Instrument Panel Cluster Control Module [IPC].
7
Select ECU Functions.
8
Select Instrument Pack – partial update ECU without graphics.
1 Follow all on-screen instructions until the application completes successfully.
2 When all tasks are complete, go to the next Step.
9
Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.
10
Disconnect the diagnostic tool and battery power supply from the vehicle.
N124NAS4
TECHNICAL BULLETIN
07 FEB 2018
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N124NAS3
TECHNICAL BULLETIN
29 NOV 2017
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N124NAS2
TECHNICAL BULLETIN
16 NOV 2017
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N124NAS1
TECHNICAL BULLETIN
08 NOV 201 7
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SAFETY RECALL N124 (NHTSA # 17V679):
VIRTUAL INSTRUMENT CLUSTER GOING BLANK
29-NOV-17
SRE17-12
(ISSUE 2)
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Owner Notification Letter
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Safety Recall H056/N124 Update
16-NOV-17
JA17RE-03
SA17RE-02
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SAFETY RECALL H056 / N124 – UPDATE
14-NOV-17
JA17RE-02
SA17RE-01
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TEMPORARY SUSPENSION OF REPAIRS UNDER
LAND ROVER SAFETY RECALL N124 AND JAGUAR
SAFETY RECALL H056 – VIRTUAL INSTRUMENT
CLUSTER GOES BLANK.
10-NOV-17
JA17GI-17
SA17GI-20
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SAFETY RECALL N124 (NHTSA # 17V679):
VIRTUAL INSTRUMENT CLUSTER (IC) GOING BLANK
08-NOV-17
SRE17-12
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NOTIFICATION OF SAFETY RECALL N124
(NHTSA # 17V679)
01-NOV-17
SRE17-11
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NEW SAFETY RECALLS – N124 AND H056
INSTRUMENT CLUSTER DISPLAY BLANKS OUT
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N124 and H056 Safety Recall – Campaign Launch Timing
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Recall Acknowledgement
November 21, 2017
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