Non-Compliance Recall J050: Occupant Classification Sensor Handbook Description Incorrect Vehicle

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NHTSA Campaign Number: 15V037
Manufacturer Jaguar Land Rover North America, LLC
Components AIR BAGS
Potential Number of Units Affected 1,346

Incorrect Airbag Description in Handbook/FMVSS 208

If the occupant does not correctly understand how air bag functions, they may be at an increased risk of personal injury in the event of a crash.

Summary

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2015 Jaguar XJ vehicles manufactured July 2, 2014, to December 4, 2014. The affected vehicles may have an incorrect description of the operation of Occupant Sensor System (OSS) in the owner’s manual. Since the manual does not correspond with the actual Air Bag Status Indicator Lamp, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 208, “Occupant Crash Protection.”

Remedy

Jaguar will notify owners, and supply a supplement to add to the owner’s handbook, free of charge. The recall began March 2, 2015. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is J050.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Jaguar has a Recall

TECHNICAL BULLETIN

J050NAS1
30 JAN 2015

SECTION: 100-00

Non-Compliance Recall: Occupant Classification Sensor System Handbook Description Incorrect

AFFECTED VEHICLE RANGE:

XJ Range (X351)
Model Year:	2015
VIN:	V74900-V81573

MARKETS:

NAS

CONDITION SUMMARY:

Situation: A non-compliance issue has been identified on 2015 model year Jaguar XJ (X351) vehicles where the Owner’s Handbook information, which details the functionality of the Airbag Status Indicator Lamp, has been incorrectly described. Operation of Occupant Classification Sensor (OCS) system is not affected; however, the description of operation in the Owner’s Handbook does not correspond with the actual Airbag Status Indicator Lamp operation.

Vehicles with Owner’s Handbooks in this condition do not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 208 – Occupant Restraint Systems in Frontal Impact [Canada] and Federal Motor Vehicle Safety Standard (FMVSS) 208 – Occupant Crash Protection [USA]. An occupant that does not correctly understand airbag functionality may be at increased risk of injury in a crash.

Action: Retailers are required to HOLD only affected vehicles that are within your control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Customers who have taken delivery of affected vehicles are being direct mailed an Owner’s Handbook Supplement to update their current Owner’s Handbook.

PARTS:

NOTE: * Owner’s Handbook Supplements will be supplied free of charge

DESCRIPTION	PART No. / SUNDRY CODE	QTY. / VALUE	EXPECTED % of VEHICLES REQUIRING PARTS*
Owner’s handbook supplement – English	JSA 18 02 34 151	1	100
Owner’s handbook supplement – French	A 20 02 34 151	1	100

SPECIAL TOOLS:

No special tools required

WARRANTY:

NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting Program Code ‘J050’ together with the relevant Option Code from the table. The SRO and part information listed have been included for information only. The Option Code(s) that allows for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS / SUNDRY CODE	QTY. / VALUE
J050	B	Add the handbook supplement into the owner’s handbook	05.10.10	0.10	–	–
J050	C	Add the handbook supplement into the owner’s handbook Drive in/drive out	05.10.10 10.10.10	0.10 0.20	– –	– –

Normal Warranty policies and procedures apply

SERVICE INSTRUCTION

Place the appropriate Owner’s Handbook Supplement with the Owner’s Handbook.

NON-COMPLIANCE RECALL J050 (NHTSA# 15V- 037): OCS HANDBOOK DESCRIPTION INCORRECT – UPDATE

SERVICE BULLETIN

17-FEB-15

NO.: 7-096USA
(issue 2)

SECTION: RECALL

MARKET: USA

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Non-Compliance Recall on certain 2015 model year Jaguar XJ vehicles imported into the United States market. Information relating to the Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be advised of this Recall notification within three working days after government notification.

United States Federal law requires retailers to complete any outstanding safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $7,000.00 per vehicle.

This Recall Service Bulletin serves as notification to all Jaguar retailers in the United States and Puerto Rico that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

AFFECTED VEHICLES

A total of 1,346 vehicles are affected. The VIN range of affected vehicles is SAJWA1CZ6F8V74900-SAJWA2GZ6F8V81572 (select vehicles within this VIN range).

DESCRIPTION

A non-compliance issue has been identified on 2015 model year Jaguar XJ (X351) vehicles where the Owner’s Handbook information, which details the functionality of the Airbag Status Indicator Lamp, has been incorrectly described. Operation of Occupant Classification Sensor (OCS) system is not affected; however, the description of operation in the Owner’s Handbook does not correspond with the actual Airbag Status Indicator Lamp operation.

EFFECT ON VEHICLE OPERATION

Vehicles with Owner’s Handbooks in this condition do not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 208 – Occupant Crash Protection. An occupant that does not correctly understand airbag functionality may be at increased risk of injury in a crash.

SERVICE PROGRAM / REWORK ACTION

Owners will be mailed a handbook supplement to add to their Owner’s Handbook. The supplement will correspond with the Occupant Classification Sensor (OCS) system operation.

Retailers will be sent a supply of the supplement to update unsold vehicles. A copy of the supplement, suitable for printing and including in vehicles, is attached while awaiting shipment.

There will be no charge to owners for this action.

Refer to Technical Bulletin J050NAS, Non-Compliance Recall: Occupant Classification Sensor System Handbook Description Incorrect, for complete repair details.

OWNER NOTIFICATION

Owner notification is expected to occur on or before 13 March 2015. A Sample Owner Letter and Technical Q & A are included in this Service Bulletin.

ACTION TO BE TAKEN

Retailers are required to check DDW to ensure that the vehicle is affected by Program Code ‘J050’ and to HOLD only affected new vehicles in the above VIN range that are in your control and withhold them from onward distribution pending completion of the rework action.

Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action required for vehicles in the hands of owners.

Retailers are advised that the use of vehicles within the affected model year / VIN range as Sales Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation. Jaguar Land Rover North America, LLC recommends against using affected vehicles for demonstrator or loaner purposes. Please consult your own legal counsel if you have questions in this regard.

PARTS

DESCRIPTION	PART NO. / SUNDRY CODE	QTY. / VALUE*	EXPECTED % OF VEHICLES REQUIRING PART
Owner’s Handbook Supplement	JSA 18 02 34 151	1	100

* – Owner’s Handbook Supplements will be supplied to retailers free of charge to complete repairs of unsold vehicles. A copy of the supplement, suitable for printing and including in vehicles, is attached while awaiting shipment.

SPECIAL TOOLS

Refer to the Technical Bulletin noted above for any required special tools

WARRANTY

NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.

Warranty claims must be submitted quoting Program Code ‘J050’ together with the relevant Option Code from the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PART NO. / SUNDRY CODE	QTY. / VALUE
J050	B	Add the handbook supplement into the Owner’s Handbook	05.10.10	0.10	–	–
J050	C	Add the handbook supplement into the Owner’s Handbook Drive in/drive out	05.10.10 10.10.10	0.10 0.20	– –	– –

PROGRAM CODE

OPTION CODE

DESCRIPTION

SRO

TIME (HOURS)

PART NO. / SUNDRY CODE

QTY. / VALUE

J050

Add the handbook supplement into the Owner’s Handbook

05.10.10

0.10

–

J050

Add the handbook supplement into the Owner’s Handbook

Drive in/drive out

05.10.10

10.10.10

0.10

0.20

–

Normal Warranty policies and procedures apply

NON-COMPLIANCE RECALL J050: SAMPLE OWNER LETTER

IMPORTANT SAFETY RECALL

This notice applies to your vehicle SAJXXXXXXXXXXXXXX

Non-Compliance Recall J050: Occupant Classification Sensor Handbook Description Incorrect Vehicle

Affected: Jaguar XJ
Model Year: 2015

National Highway Traffic Safety Administration Recall Number: 15V-037

Dear Jaguar XJ Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that 2015 model year Jaguar XJ vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 208 ‘Occupant Crash Protection’. Your vehicle is included in this Recall action.

What is the concern?

The Owner’s Handbook information, which details the functionality of the Airbag Status Indicator Lamp, has been incorrectly described. Operation of Occupant Classification Sensor (OCS) system is not affected; however, the description of operation in the Owner’s Handbook does not correspond with the actual Airbag Status Indicator Lamp operation.

What will Jaguar and your Jaguar Retailer do?

Jaguar is carrying out a recall of the vehicles mentioned above. There will be no charge for this repair.

What should you do?

Please place the enclosed Owner’s Handbook Supplement with your vehicle’s Owner’s Handbook portfolio.

Attention Leasing Agencies: Federal regulations require that you forward this recall notification to the lessee within TEN days.

Moved or no longer own a Jaguar?

If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.

What should you do if you have further questions?

Should you have any questions regarding this Recall Action or need assistance in locating your nearest authorized Jaguar retailer, please contact the Jaguar Customer Relationship Centre at 1-800- 4JAGUAR (1-800-452-4827).

You can also contact Jaguar by e-mail. Visit the web site https://www.jaguarusa.com and send an email from the ‘Contact Jaguar’ section.

If you have the need to contact Jaguar by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430-2327

If you are having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write:

Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590

Or you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or log on to https://www.safercar.gov to submit a complaint electronically.

We appreciate your confidence in our product and wish to do everything we can to retain that confidence. Jaguar, in cooperation with your authorized retailer, will strive to minimize any inconvenience to you caused by this campaign.

Sincerely,

Peter Pochapsky

Customer Experience Manager

NON-COMPLIANCE RECALL J050: TECHNICAL Q&A

Main Message: A non-compliance concern has been identified on 2015MY Jaguar XJ vehicles where the Owner’s Handbook information, which details the functionality of the airbag status indicator lamp, has been incorrectly described. Operation of Occupant Classification Sensor system is not affected; however, the description of operation in the Owner’s Handbook does not correspond with the actual airbag status indicator lamp operation.

Vehicles with Owner’s Handbooks in this condition will not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 208 – Occupant Restraint Systems in Frontal Impact (Canada) and Federal Motor Vehicle Safety Standard (FMVSS) 208 – Occupant Crash Protection (USA).

Q1 Who do I contact if a member of the press contacts me about this recall?

A Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs office.

Q2 Why is Jaguar Land Rover Limited recalling certain Jaguar vehicles?

A Vehicles with Owner’s Handbooks in this condition will not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 208 – Occupant Restraint Systems in Frontal Impact (Canada) and Federal Motor Vehicle Safety Standard (FMVSS) 208 – Occupant Crash Protection (USA).

Q3 Can you tell me more about what is wrong with the vehicles?

A On 2015MY Jaguar XJ vehicles the Owner’s Handbook information, which details the functionality of the airbag status indicator lamp, has been incorrectly described. Operation of Occupant Classification Sensor system is not affected; however, the description of operation in the Owner’s Handbook does not correspond with the actual airbag status indicator lamp operation.

Q4 How would the customer become aware of potentially having this concern?

A Customers may notice that the airbag status indicator lamp operates differently to that described in the Owner’s Handbook.

Q5 Does this concern affect vehicle safety?

A This is a compliance issue with regulatory requirements.

Q6 Has Jaguar Land Rover Limited received many complaints?

A Jaguar Land Rover has not received reports of this issue.

Q7 Have there been any accidents or injuries?

A Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.

Q8 How was the condition discovered?

A Jaguar Land Rover was alerted to this issue through internal engineering sign-off processes.

Q9 How long has Jaguar Land Rover known about this problem?

A Jaguar Land Rover determined that this matter constituted a non-compliance with CMVSS208 and FMVSS208 in mid-January 2015.

Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

A We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

Q11 What has Jaguar Land Rover done in production?

A Correct Owner’s Handbook content has been added to the vehicle literature pack.

Q12 What is the repair for this issue?

A Jaguar Land Rover will mail to affected Owners a Handbook supplement and, for vehicles yet to be sold, provide this supplement to retailers to be inserted into unsold affected vehicles.

Q13 Which vehicles are affected by this recall?

A Certain Jaguar vehicles manufactured at Jaguar’s (UK) manufacturing plants within the following VIN ranges and dates are potentially effected:

XJ – SAJWA -SAJWA

Q14 Are other Jaguar Land Rover models affected by these actions?

A No other models are known to be affected by this condition, other than those listed on this document.

Q15 Are parts available to rework vehicles?

A Yes, the necessary parts are available for Jaguar authorized repairers to conduct this repair.

Q16 How much will the recall cost Jaguar Land Rover?

A Cost was not a factor in deciding to recall these vehicles.

Q17 How do I know if my vehicle is affected?

A All owners of potentially affected vehicles will shortly receive a letter and handbook supplement which should be added to the vehicle literature pack.

Q18 Can I continue to drive my vehicle safely until it has been recalled?

A Customers are advised to contact a Jaguar Authorized repairer should they have any concerns regarding their vehicles.

Note: Please ensure that any Press enquiries are referred to the Jaguar Land Rover Corporate Affairs office.

https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V037-6986.pdf