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January 12, 2018
Instrument Cluster Will Go Blank
A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
NHTSA Campaign Number: 18V052
Manufacturer Jaguar
Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 3,002
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 F-Pace vehicles. The Instrument Cluster (IC) may intermittently go blank.
Remedy
Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall began on February 16, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Note: This recall expands the scope of vehicles recalled under 17V-678. Jaguar’s number for this recall is H056.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Jaguar has a Recall
| SAFETY RECALL H056 (NHTSA # 17V678 / 18V052): VIRTUAL INSTRUMENT CLUSTER GOING BLANK | SERVICE BULLETIN |
| 08-FEB-18 | NO.: 7-139USA (ISSUE 3) | SEC.: RECALL | MKT.: USA |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2016-2018 model year Jaguar vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000.00 per vehicle.
This Recall Service Bulletin serves as notification to all retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
| THIS BULLETIN UPDATES 7-138USA ISSUE ‘3’ CHANGES ARE HIGHLIGHTED IN BLUE |
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the Thin Film Transistor (TFT) Virtual Display Instrument Cluster has been going blank. In this condition, the Instrument Cluster will not display anything but will reset while driving.
AFFECTED VEHICLE RANGE
The following vehicles are included in the National Highway Traffic Safety Administration (NHTSA) recall number 17V678.
| F-PACE (X761) Model Year: …………………………. 2017-2018 VIN: ……………………………………….. SADCK2BV3HA081291-SADCM2BV7HA099996 ………………………………………………… SADCL2FXXJA099558-SADCM2FV3JA099607 ………………………………………………… SADCL2EV2JA240011-SADCL2EV6JA266899 |
| XE (X760) Model Year: …………………………. 2018 VIN: ……………………………………….. SAJAN4EV0JCP16870-SAJAL4EV8JCP28108 |
| XF (X260) Model Year: …………………………. 2017 VIN: ……………………………………….. SAJBM4BV8HCY40374-SAJBM4BV6HCY52149 Model Year: …………………………. 2018 VIN: ……………………………………….. SAJBM4FV4JCY53235-SAJBM2FV4JCY62702 |
| XJ (X351) Model Year: …………………………. 2016 VIN: ……………………………………….. SAJWA2G7XG8W03265-SAJWA1CE4GMW03736 Model Year: …………………………. 2017 VIN: ……………………………………….. SAJWJ1CD4H8W03740-SAJWA2GE7HMW12691 |
The following vehicles are included in National Highway Traffic Safety Administration (NHTSA) recall number 18V052.
| F-PACE (X761) Model Year: …………………………. 2017-2018 VIN: ……………………………………….. SADCA2AN4JA488000-SADCA2BN1HA489999 ………………………………………………… SADCK2BV1HA890000-SADCA2AN3JA899999 |
A total of 10,038 vehicles are potentially involved in the United States and Federalized Territories. Visit the Jaguar Business Network (JBN) website for a list of affected unsold (as of 01 February 2018) vehicles.
EFFECT ON VEHICLE OPERATION
Without the Instrument Cluster displaying important information such as the vehicle’s speed, there would be an increased risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will download the latest software to the vehicle.
There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before 19 December 2017 for vehicles affected by National Highway Traffic Safety Administration (NHTSA) recall number 17V678.
Owner notification is expected to occur on or before 26 February 2018 for vehicles affected by National Highway Traffic Safety Administration (NHTSA) recall number 18V052.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action required for vehicles in the hands of owners.
Refer to Technical Bulletin H056NAS, SAFETY RECALL: Virtual Instrument Cluster Going Blank, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS / SUNDRY CODE | QTY. / VALUE |
|---|---|---|---|---|---|---|
| H056 | D | Virtual Display Instrument Cluster – Update – F-PACE, XE, XF | 88.91.17 | 0.2 | – | – |
| H056 | E | Virtual Display Instrument Cluster – Update – F-PACE, XE, XF
Drive in/drive out | 88.91.17
10.10.10 | 0.2
0.2 | –
– | –
– |
| H056 | F | Virtual Display Instrument Cluster – Update – XJ | 88.91.18 | 2.0 | – | – |
| H056 | G | Virtual Display Instrument Cluster –
Update – XJ Drive in/drive out | 88.91.18
10.10.10 | 2.0
0.2 | –
– | –
– |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: SAFETY RECALL H056
Main Message: An issue has been identified where the Thin Film Transistor (TFT) Virtual Display Instrument Cluster has been going blank. In this condition, the Instrument Cluster will not display anything but will reset while driving.
| Q1 | Who do I contact if a member of the press contacts me about this recall? | ||
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:.
| ||
| Q2 | Why is Jaguar Land Rover recalling certain Jaguar vehicles? | ||
| A | Important information, such as vehicle speed, is not displayed while the Thin Film Transistor (TFT) Virtual Display Instrument Cluster is in the failed state, which could increase the risk of drivers speeding unknowingly. | ||
| Q3 | Can you tell me more about what is wrong with the vehicles? | ||
| A | The supplier of the Instrument Cluster has revealed that one of the microchips included in the cluster which regulates voltage supply was supplied to them with the wrong specifications stated from the microchip supplier. This incorrect specification chip fails to operate in all of the installed conditions experienced in the Instrument Cluster. The voltage supply monitoring software incorrectly senses a fault condition where no genuine fault is present. | ||
| Q4 | How would the customer become aware of potentially having this concern? | ||
| A | There is no prior warning of this condition. | ||
| Q5 | Does this concern affect vehicle safety? | ||
| A | Jaguar Land Rover are conducting this as a Safety Recall due to the effects this condition can have on the operation of affected vehicles. | ||
| Q6 | Has Jaguar Land Rover Limited received many complaints? | ||
| A | Jaguar Land Rover has received a number of complaints relating to this issue. | ||
| Q7 | Have there been any accidents or injuries? | ||
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue. | ||
| Q8 | How was the condition discovered? | ||
| A | The condition was highlighted through retailer/authorized repairer field reports. | ||
| Q9 | How long has Jaguar Land Rover known about this problem? | ||
| A | This issue was the subject of investigation during October 2017. | ||
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? | ||
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated. | ||
| Q11 | What has Jaguar Land Rover done in production? | ||
| A | Instrument clusters are now installed with the correct specification microchip. | ||
| Q12 | What will an authorized Jaguar retailers do to the vehicles? | ||
| A | Authorized Jaguar retailers will reconfigure the Instrument Cluster with updated software. | ||
| Q13 | Which vehicles are affected by this recall? | ||
| A | 2017-18MY F-PACE, 2018MY XE, 2017-18MY XF, and 2016-17MY XJ vehicles fitted with Virtual Display Instrument Clusters are affected by this recall. | ||
| Q14 | Are other Jaguar Land Rover models affected by these actions? | ||
| A | Yes. Certain Range Rover and Rover Sport vehicles are also affected. | ||
| Q15 | Are parts/software available to rework vehicles? | ||
| A | Yes, the necessary is available for authorized Jaguar retailers to conduct this repair. | ||
| Q16 | How much will the recall cost Jaguar Land Rover? | ||
| A | Cost was not a factor in deciding to recall these vehicles. | ||
| Q17 | How do I know if my Jaguar vehicle is affected? | ||
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out. | ||
| Q18 | How long does it take for the vehicle to be inspected and repaired? | ||
| A | The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than two (2) hours (depending on model). Due to retailer schedules, vehicles may be required for longer. | ||
| Q19 | Can I continue to drive my Jaguar vehicle safely until it has been recalled? | ||
| A | Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding their vehicles. |
H056NAS4
TECHNICAL BULLETIN
07 FEB 2018
INFORMATION
Changes are highlighted in blue
SECTION:
413-01: Instrument Cluster
SUBJECT/CONCERN:
SAFETY RECALL: Virtual Instrument Cluster Going Blank
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: | ASSEMBLY PLANT: |
|---|---|---|---|
| F-PACE (X761) | 2017 | 081291-099996 | Solihull |
| F-PACE (X761) | 2017-2018 | 488000-499998 | Solihull |
| F-PACE (X761) | 2017-2018 | 890000-899999 | Solihull |
| F-PACE (X761) | 2018 | 099558-099607 | Solihull |
| F-PACE (X761) | 2018 | 240011-266899 | Solihull |
| XE (X760) | 2018 | P16868-P28108 | Castle Bromwich |
| XF (X260) | 2017-2018 | Y40353-Y62702 | Castle Bromwich |
| XJ Range (X351) | 2016-2017 | W03265-W12691 | Castle Bromwich |
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the Thin Film Transistor (TFT) Virtual Display Instrument Cluster has been going blank intermittently. The Instrument Cluster will not display anything in this condition but will reset while driving.
Without the Instrument Cluster displaying important information such as the vehicle’s speed, there would be an increased risk of a crash.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the appropriate Diagnostic Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
| NOTES: |
|
Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software OR
Jaguar Land Rover-approved diagnostic tool with latest Symptom Driven Diagnostics (SDD) Software Management Pack
| NOTE: |
| Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action. |
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS/SUNDRY CODE | QTY./VALUE |
|---|---|---|---|---|---|---|
| H056 | D | Virtual Display Instrument Cluster – Update – F-PACE, XE, XF | 88.91.17 | 0.2 | – | – |
| H056 | E | Virtual Display Instrument Cluster – Update – F-PACE, XE, XF
Drive in/drive out | 88.91.17
10.10.10 | 0.2 0.2 | –
– | –
– |
| H056 | F | Virtual Display Instrument Cluster – Update – XJ | 88.91.18 | 2.0 | – | – |
| H056 | G | Virtual Display Instrument Cluster – Update – XJ
Drive in/drive out | 88.91.18
10.10.10 | 2.0 0.2 | –
– | –
– |
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE ‘A’: SDD
This Diagnostic Procedure is for 2017MY F-PACE (X761) and XF (X260) vehicles requiring the Jaguar Land Rover-approved diagnostic tool with Symptom Driven Diagnostics (SDD).
| CAUTIONS: |
|
1
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required. |
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD152.02 and Software Management Pack 287 (or later). |
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
3
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and initiating the data collect sequence.
4
If the hyperlink is not available:
- Select Diagnosis from the Session Type screen.
- Select the Selected Symptoms tab.
- Select Electrical – Instruments – Information and message center – Information graphic display – Graphic display blank.
- Run and close the Datalogger tool to reveal the Extras tab.
- Select the Extras tab.
- Select Run to perform the ‘Special Application – Instrument Cluster Blank Screen Update’ option.
- Follow all on-screen instructions until the application completes successfully.
- When all tasks are complete, go to the next Step.
5
Exit the current session.
If necessary, set the vehicle to ‘Transit mode’.
- Select the Session tab.
- Select the Close session option.
6
Disconnect the diagnostic tool and battery power supply from the vehicle.
DIAGNOSTIC PROCEDURE ‘B’: SDD
This Diagnostic Procedure is for 2016-17MY XJ (X351) vehicles requiring the Jaguar Land Roverapproved diagnostic tool with Symptom Driven Diagnostics (SDD).
| CAUTIONS: |
|
| NOTE: |
| This Diagnostic Procedure/software update includes a very large file transfer that is very demanding of the Jaguar Land Rover-approved diagnostic tool. No other applications other than Symptom Driven Diagnostics (SDD) may be running during this Diagnostic Procedure/software update and all other applications MUST be shut down before Step 1 of this Diagnostic Procedure/software update. |
1
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required. |
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD152.02 and Software Management Pack 287 (or later). |
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
3
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and initiating the data collect sequence.
4
If the hyperlink is not available:
- Select Diagnosis from the Session Type screen.
- Select the Selected Symptoms tab.
- Select Electrical – Instruments – Information and message center – Information graphic display – Graphic display blank.
- Run and close the Datalogger tool to reveal the Extras tab.
- Select the Extras tab.
- Select Run to perform the ‘Configure existing module – Instrument cluster control module’ option.
- Follow all on-screen instructions until the application completes successfully.
- When all tasks are complete, go to the next Step.
5
Exit the current session.
- If necessary, set the vehicle to ‘Transit mode’.
- Select the Session tab.
- Select the Close session option.
6
Disconnect the diagnostic tool and battery power supply from the vehicle.
DIAGNOSTIC PROCEDURE ‘C’: PATHFINDER
This Diagnostic Procedure is for 2018MY F-PACE (X761), XE (X760), and XF (X260) vehicles requiring the Jaguar Land Rover-approved diagnostic tool with PATHFINDER.
| CAUTIONS: |
|
1
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
2
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 137 (or later). |
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
3
| NOTE: |
| The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required. |
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select H056 – Virtual Display Instrument Cluster (IC) Going Blank.
6
Select ECU Diagnostics.
7
Select Instrument Panel Cluster Control Module [IPC].
8
Select ECU Functions.
9
Select Instrument Pack – partial update ECU without graphics.
- Follow all on-screen instructions until the application completes successfully.
- When all tasks are complete, 2 go to the next Step.
10
Exit the current session.
- If required, reset the vehicle to Transit mode.
- Select the Exit icon.
11
Disconnect the diagnostic tool and battery power supply from the vehicle.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | F-PACE | 2017-2018 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-18V052-4594.pdf 121.582KB
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Defect Notice 573 Report
RCLRPT-18V052-2538.pdf 214.439KB
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Manufacturer Notices(to Dealers,etc)- 08-FEB-18 – SAFETY RECALL H056 (NHTSA # 17V678 / 18V052): VIRTUAL INSTRUMENT CLUSTER GOING BLANK
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Recall Acknowledgement
RCAK-18V052-1827.pdf 245.871KB
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Chronology
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ISSUED Owner Notification Letter(Part 577)
RCONL-18V052-1381.pdf 70.663KB
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Recall Quarterly Report #2, 2018-2
RCLQRT-18V052-9272.PDF 214.629KB
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Recall Quarterly Report #1, 2018-1
RCLQRT-18V052-9510.PDF 214.523KB
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Recall Quarterly Report #3, 2018-3
RCLQRT-18V052-8581.PDF 211.337KB
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Recall Quarterly Report #4, 2018-4
RCLQRT-18V052-4907.PDF 211.448KB
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