N459 – Left Side Door May Remain Unlatched and Open – 2016 Land Rover Range Rover & Range Rover Sport

June 4, 2020 NHTSA CAMPAIGN NUMBER: 20V325000

Left Side Door May Remain Unlatched and Open

An unlatched door may open while the vehicle is in motion, increasing the risk of injury or a crash.

 

NHTSA Campaign Number: 20V325

Manufacturer Jaguar Land Rover North America, LLC

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 785

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2016 Land Rover Range Rover and Range Rover Sport vehicles. These vehicles were previously recalled and repaired under Recall 19V-390, however the repair may not have been completed properly. A spring in the Keyless Vehicle Latching System (KV Latch) may get stuck, causing the left hand door to remain unlatched when the door is closed.

 

Remedy

Land Rover will notify owners, and dealers will update the software, and inspect the KV latches, replacing them if necessary, free of charge. This recall is expected to begin July 24, 2020. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N459.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 

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N459NAS1

TECHNICAL BULLETIN

09 JUL 2020

 

S E C T I O N :

501-14

 

S U B J E C T / C O N C E R N :

SAFETY RECALL: Door Will Not Close

 

A F F E C T E D V E H I C L E R A N G E :

MODEL:	MODEL YEAR:	VIN:
Range Rover Sport (LW)	2016	557081-599371
Range Rover Sport (LW)	2016	636784-657885
Range Rover (LG)	2016	258234-298469

 

M A R K E T S :

USA

 

C O N D I T I O N S U M M A R Y :

SITUATION:

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, after Safety Recall N336 was completed, customers have reported a left door is unlatched when in the closed position and no reported indication provided of an unlatched condition. Some customers have reported that a door on the left side of the vehicle has opened while the vehicle was in motion.

Vehicle doors not latched in either the primary of secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

PARTS INFORMATION:

RANGE ROVER SPORT (LW)

NOTES:

◾ Order only the expected percentage demand of parts as identified.

◾ Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalogue (EPC) to confirm part number(s) necessary to perform repairs.

DESCRIPTION	PART NUMBER	QUANTITY	EXPECTED PERCENTAGE DEMAND
Front left door latch – With soft close	LR078729	1	5%
Front left door latch – Without soft close	LR078731	1	5%
Rear left door latch – With soft close	LR078749	1	2%
Rear left door latch – Without soft close	LR078752	1	2%
Front door – Door trim panel clip	LR036935	5	5%
Front door – Door trim panel clip	LR013135	10	5%
Rear door – Door trim panel clip	LR036935	5	2%
Rear door – Door trim panel clip	LR013135	9	2%

 

RANGE ROVER (LG)

NOTES:

◾ Order only the expected percentage demand of parts as identified.

◾ Use the VIN and the EPC to confirm part number(s) necessary to perform repairs.

DESCRIPTION	PART NUMBER	QUANTITY	EXPECTED PERCENTAGE DEMAND
Front left door latch – With soft close	LR078729	1	5%
Front left door latch – Without soft close	LR078731	1	5%
Rear left door latch – With soft close	LR078749	1	2%
Rear left door latch – Without soft close	LR078752	1	2%
Front door – Door trim panel clip	LR036935	5	5%
Front door – Door trim panel clip	LR013135	10	5%
Rear door – Door trim panel clip	LR036935	5	2%
Rear door – Door trim panel clip	LR013135	9	2%
Rear door – Door trim panel clip – Long wheelbase vehicles only	LR036129	6	2%
Rear door – Door trim panel clip – Long wheelbase vehicles only	LR013135	11	2%

 

WARRANTY INFORMATION:

NOTE:

Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting Program Code ‘N459’, Option Code ‘X’, and the relevant SRO and Parts information. The SRO that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only.

Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.

 

RANGE ROVER SPORT (LW)

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N459	X	Disable fast unlock/open actuator – Complete application	86.90.84	0.2
N459	X	Latch – front door – left hand – renew	76.37.06	0.9
N459	X	Latch – rear door – left hand – renew	76.37.07	0.8
N459	X	Latch – Pair – Renew	76.37.89.66	1.6
N459	X	Drive in/drive out	02.02.02	0.2

 

RANGE ROVER (LG)

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N459	X	Disable fast unlock/open actuator – Complete application	86.90.84	0.2
N459	X	Latch – front door – left hand – renew	76.37.06	0.9
N459	X	Latch – rear door – left hand – renew – Standard Wheelbase	76.37.07	0.8
N459	X	Latch – rear door – left hand – renew – Long Wheelbase	76.37.07	1.0
N459	X	Latch – Pair – Renew – Standard Wheelbase	76.37.89.66	1.6
N459	X	Latch – Pair – Renew – Long Wheelbase	76.37.89.66	1.8
N459	X	Drive in/drive out	02.02.02	0.2

 

Normal Warranty policies and procedures apply.

 

DIAGNOSTIC INSTRUCTION:

CAUTION:

All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.

 

CAUTION:

A Jaguar Land Rover (JLR)-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.

 

1.

Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.

NOTE:

The JLR-approved diagnostic equipment must be loaded with SDD159.07 Software Management Pack v339 (or later).

 

2.

Connect the JLR-approved diagnostic equipment to the vehicle and begin a new session.

NOTE:

If required: the JLR-approved diagnostic equipment will read the VIN for the current vehicle and automatically take the vehicle out of Transit mode.

 

3.

Follow all on-screen instructions.

 

4.

If the hyperlink is not available:

• 1. Select Service Functions from the Session Type screen.
• 2. Select Run to perform the ‘Security – Disable Fast Unlock/Open Actuator’ option.
• 3. Follow the on-screen instructions until the application finishes successfully.
• 4. Go to the next Step.

 

5.

Only if required: set the vehicle to Transit mode.

• 1. Follow the on-screen instructions until the application finishes successfully.

 

6.

Exit the current session.

 

7.

Disconnect the diagnostic equipment and battery support unit from the vehicle.

 

SERVICE INFORMATION:

NOTE:

This video must be viewed with the sound switched ON.

 

1.

Watch the video demonstration of how to perform the door latch test procedure.

• Pay particular attention to the speed of operation of the door handle.

 

SERVICE INSTRUCTION ‘A’ – FRONT LEFT DOOR:

 

1.

Open the front left door.

 

2.

With the door open, use a suitable tool to close the door latch.

 

3.

Lock the vehicle by pressing the dimple on the exterior door handle and wait a minimum of 3 seconds before continuing to step 4.

 

NOTES:

◾ When performing step 4, the exterior door handle must be pulled quickly (less than 0.25 seconds from the time a hand is sensed between the door and the exterior door handle and the handle is pulled) as shown in the Service Information video.

◾ Do not return the exterior door handle to its original position after opening the door.

◾ If the vehicle unlocks and door mirrors unfold before the exterior door handle is fully open/extended position, the exterior door handle was not pulled fast enough from the point that your hand reached into the exterior door handle opening.

 

Use a quick and smooth motion to grasp and pull the exterior door handle, hold the handle in the open/extended position, and observe the position of the door latch lever.

• If the door latch is in the latched position GREEN (✓), continue to step 5.
• If the door latch is not in the latched position RED (✕), return to step 2.

If necessary, watch the Service Information video again and pay particular attention to the speed of operation of the door handle.

 

5.

Slowly return the exterior door handle to its original position until a ‘click’ is heard.

 

6.

Pull the exterior door handle to open the door.

 

7.

Observe the position of the door latch lever.

• If the door latch lever is in the unlatched position, as shown by the GREEN (✓) in the illustration, the front left door latch has passed the functionality test, go to Service Instruction ‘B’.
• If the door latch lever is still in the latched position, as shown by the RED (X) in the illustration, go to step 8.

 

8.

Renew the front left door latch (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems – Removal and Installation – Front Door Latch).

 

SERVICE INSTRUCTION ‘B’ – REAR LEFT DOOR:

 

1.

Open the rear left door.

 

2.

With the door open, use a suitable tool to close the door latch.

 

3.

Lock the vehicle by pressing the dimple on the exterior door handle and wait a minimum of 3 seconds before continuing to step 4.

 

4.

NOTES:

◾ When performing step 4, the exterior door handle must be pulled quickly (less than 0.25 seconds from the time a hand is sensed between the door and the exterior door handle and the handle is pulled) as shown in the Service Information video.

◾ Do not return the exterior door handle to its original position after opening the door.

◾ If the vehicle unlocks and door mirrors unfold before the exterior door handle is fully open/extended position, the exterior door handle was not pulled fast enough from the point that your hand reached into the exterior door handle opening.

 

Use a quick and smooth motion to grasp and pull the exterior door handle, hold the handle in the open/extended position, and observe the position of the door latch lever.

• If the door latch is in the latched position GREEN (✓), go to step 5.
• If the door latch is not in the latched position RED (✕), return to step 2.

If necessary, watch the Service Information video again and pay particular attention to the speed of operation of the door handle.

 

5.

Slowly return the exterior door handle to its original position until a ‘click’ is heard.

 

6.

Pull the exterior door handle to open the door.

 

7.

Observe the position of the door latch lever.

• If the door latch lever is in the unlatched position, as shown by the GREEN (✓) in the illustration, the rear left door latch has passed the functionality test, return the vehicle to the customer.
• If the door latch lever is still in the latched position, as shown by the RED (X) in the illustration, go to step 8.

 

8.

Renew the rear left door latch:

• Range Rover Sport – (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems – Removal and Installation – Rear Door Latch).
• Range Rover – Standard wheelbase – (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems – Removal and Installation – Rear Door Latch – Standard Wheelbase).
• Range Rover – Long wheelbase – (see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems – Removal and Installation – Rear Door Latch – Long Wheelbase).
• When all tasks are complete, return the vehicle to the customer.

 

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SAFETY RECALL N459 (NHTSA 20V-325) – DOOR WILL NOT CLOSE

NAS20.07.005	RECALL	USA	AFTERSALES BULLETIN
			JULY 9, 2020

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2016 model year Land Rover Range Rover Sport and Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

NOTE: THIS BULLETIN UPDATES NAS20.06.022.

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, after Safety Recall N336 was performed, customers have reported a left-hand door is unlatched when in the closed position and no reported indication provided of an unlatched condition. Some customers have reported that a door on the left-hand side of the vehicle has opened while the vehicle was in motion.

 

AFFECTED VEHICLE RANGE

Range Rover Sport (LW)

Model Year:…………….. 2016
VIN:     ……………………………   SALWR2KF0GA557081-SALWR2KFXGA599371
…………………………………….     SALWR2VF8GA636784-SALWG2KF6GA657885

Range Rover (LG)

Model Year:…………….. 2016
VIN: …………………………… SALGS2KF4GA258234-SALGS2EF6GA298469

A total of 785 vehicles are potentially involved in the USA and Federalized Territories.

 

EFFECT ON VEHICLE OPERATION

Vehicle doors not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer, who will download the latest software using the latest repair procedure validated to ensure a complete repair. This software will disable the Unilatch Keyless Vehicle (KV) entry function on the vehicle. Prior to latest software update be applied, a check of the KV mechanism on the left-hand front and rear door latches will be completed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will be replaced with a correctly manufactured latch.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of July 20, 2020.

 

ACTION TO BE TAKEN

Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N459NAS, SAFETY RECALL: Door Will Not Close, for detailed repair instructions.

 

PARTS

RANGE ROVER SPORT (LW)

NOTE: only order the expected percentage demand of parts identified.

Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.

DESCRIPTION	PART NUMBER	QUANTITY	EXPECTED PERCENTAGE DEMAND
Front left door latch – With soft close	LR078729	1	5%
Front left door latch – Without soft close	LR078731	1	5%
Rear left door latch – With soft close	LR078749	1	2%
Rear left door latch – Without soft close	LR078752	1	2%
Front door – Door trim panel clip	LR036935	5	5%
Front door – Door trim panel clip	LR013135	11	5%
Rear door – Door trim panel clip	LR036935	5	2%
Rear door – Door trim panel clip	LR013135	9	2%

 

RANGE ROVER (LG)

NOTE: only order the expected percentage demand of parts identified.

Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.

DESCRIPTION	PART NUMBER	QUANTITY	EXPECTED PERCENTAGE DEMAND
Front left door latch – With soft close	LR078729	1	5%
Front left door latch – Without soft close	LR078731	1	5%
Rear left door latch – With soft close	LR078749	1	2%
Rear left door latch – Without soft close	LR078752	1	2%
Front door – Door trim panel clip	LR036935	5	5%
Front door – Door trim panel clip	LR013135	10	5%
Rear door – Door trim panel clip	LR036935	5	2%
Rear door – Door trim panel clip	LR013135	9	2%
Rear door – Door trim panel clip – Long wheelbase vehicles only	LR036129	6	2%
Rear door – Door trim panel clip – Long wheelbase vehicles only	LR013135	11	2%

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

WARRANTY

NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

 

RANGE ROVER SPORT (LW)

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N459	X	Disable fast unlock/open actuator – Complete application	86.90.84	0.2
N459	X	Latch – front door – left hand – renew	76.37.06	0.9
N459	X	Latch – rear door – left hand – renew	76.37.07	0.8
N459	X	Latch – Pair – Renew	76.37.89.66	1.6
N459	X	Drive in/drive out	02.02.02	0.2

 

RANGE ROVER (LG)

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
N459	X	Disable fast unlock/open actuator – Complete application	86.90.84	0.2
N459	X	Latch – front door – left hand – renew	76.37.06	0.9
N459	X	Latch – rear door – left hand – renew – Standard Wheelbase	76.37.07	0.8
N459	X	Latch – rear door – left hand – renew – Long Wheelbase	76.37.07	1.0
N459	X	Latch – Pair – Renew – Standard Wheelbase	76.37.89.66	1.6
N459	X	Latch – Pair – Renew – Long Wheelbase	76.37.89.66	1.8
N459	X	Drive in/drive out	02.02.02	0.2

 

Normal Warranty policies and procedures apply.

 

CUSTOMER RE-IMBURSEMENT FOR PREVIOUS REPAIRS

If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.

Supplementary claims for related damages can only be made once the Recall claim has been paid and accepted. Only repairs performed using approved Jaguar parts are eligible for reimbursement.

Submit claims quoting Program Code ‘N459’ and click the ‘Related Damage’ radio button on the claim submission screen. Use Option Code ‘X’ as detailed below and enter the cost to be reimbursed against the sundry code of ‘ZZZ999’. All costs are to be entered in local currency.

PROGRAM CODE	OPTION CODE	DESCRIPTION	TIME (HOURS)	SUNDRY CODE	MISCELLANEOUS EXPENSE ($)
N459	X	Re-imbursement to owner	N/A	ZZZ999	Retailer Entered Value

 

A copy of the invoice must be appended to the repair order for Warranty Audit purposes and Warranty Specialist review. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.

Only vehicles eligible for this Safety Recall are included in this process. Only one claim per vehicle for related damages will be accepted.

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SAMPLE OWNER LETTER: SAFETY RECALL N459

IMPORTANT SAFETY RECALL

This notice applies to your vehicle SALXXXXXXXXXXXXXX

 

July 2020

SAFETY RECALL N459: Door Will Not Close 

Vehicle Affected: Land Rover Range Rover Sport, Range Rover Model Year: 2016

National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-325 Dear Land Rover Owner,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor  vehicle  safety  exists in  certain 2016 model  year  Land Rover Range  Rover Sport and Range Rover vehicles.

Your vehicle is included in this Recall action.

Land Rover records indicate your vehicle has previously been subject to a repair under Safety Recall N336, Door Will Not Latch. On some vehicles that had received N336 repairs, Land Rover has determined from data analysis that not all steps of the repair process were completed successfully. After Safety Recall N336 was completed, some customers have reported a door is unlatched when in the closed position and no indication provided of an unlatched condition.

Vehicle doors not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

What is the reason for this program?

After completion of Safety Recall N336, the front left and/or rear left doos of affected vehicles can become unlatched, without alerting the driver, and potentially open when the vehicle is in motion.

Vehicle doors not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants

 

What will Land Rover and your authorized Land Rover retailer do?

Land Rover is carrying out a recall of the vehicles mentioned above. An authorized retailer will install software that will disable the Unilatch Keyless Vehicle entry function on the vehicle. After the latest software update is applied, a check of the Keyless Vehicle entry function mechanism on the left front and rear door latches will be completed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will be replaced with a new latch.

There will be no charge for this repair under this program.

 

What should you do?

Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N459’.

Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.

 

How long will it take?

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately two (2) hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.

 

What if I have previously paid for this concern?

If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.

To avoid delays, please do not send the receipt to Jaguar Land Rover North America.

 

Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.

 

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.

If you have the need to contact Land Rover by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495

 

If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 N w Jersey Ave , S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1 888-327-4236 (TTY: 1 800-424-9153); or go to

https://www.safercar.gov.

Land Rover appreciates your confidence in our product and w sh to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.

 

Sincerely,

 

Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC

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TECHNICAL Q & A: SAFETY RECALL

Main Message: An issue has been identified on certain 2016 model year Range Rover and Range Rover Sport vehicles where, sometime after the completion of recall N336, the front left and/or rear left doors of affected vehicles can become unlatched, without alerting the driver, and potentially open when the vehicle is in motion.

Q1	Who do I contact if a member of the press contacts me about this recall?
A	Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of: Stuart Schorr Vice President, Communications & Public Affairs Jaguar Land Rover North America, LLC sschorr@jaguarlandrover.com Office: +1-201-760-8561 Cell: +1-201-739-2964
Q2	Why is Jaguar Land Rover recalling certain Land Rover vehicles?
A	Vehicle doors not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
Q3	Can you tell me more about what is wrong with the vehicles?
A	An investigation was opened on February 25, 2020 following reports of doors opening whilst in motion, sometime after vehicles had been repaired for the N336 recall campaign. The investigation showed the N336 recall remedy instruction comprised of two parts; the first being a mechanical inspection of the door latches, and the second, a software update to switch off the pre-engagement Keyless Vehicle Module (KVM) Latch system. It was determined that repairers had occasionally failed to fully follow both parts of the N336 recall remedy instructions required for a complete full corrective action for affected vehicles.
Q4	How would the customer become aware of potentially having this concern?
A	Customers may notice the doors on the left side of the vehicle may not latch in either the primary or secondary state or bounce back when closed.
Q5	Does this concern affect vehicle safety?
A	Yes. Vehicle doors not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
Q6	Has Jaguar Land Rover Limited received many complaints?
A	Yes, there have been a number of reports of this issue.
Q7	Have there been any accidents, fires, or injuries related to this issue?
A	Jaguar Land Rover is not aware of any accidents, fires, or injuries which have been attributed to this issue.
Q8	How was the condition discovered?
A	An investigation was opened on February 25, 2020 following field reports of doors opening while in motion after vehicles had been repaired for the N336 recall campaign.
Q9	How long has Jaguar Land Rover known about this problem?
A	The investigation was opened on February 25, 2020
Q10	Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
A	We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11	What has Jaguar Land Rover done in production?
A	Production vehicles are manufactured with assured quality door latches.
Q12	What will an authorized Land Rover retailer do to the vehicles?
A	An authorized Land Rover retailer will follow the revised remedy procedure to download the latest software which will disable the Unilatch Keyless Vehicle Module (KVM) entry function on the vehicle. Prior to the latest software update being applied, a check of the KVM mechanism on the left door latches will be completed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will be renewed with a correctly manufactured latch.
Q13	Which vehicles are affected by this recall?
A	Certain vehicles within the following VIN ranges are affected: Range Rover Sport (LW) Model Year:…………….. 2016 VIN:    ……………………………    SALWR2KF0GA557081-SALWR2KFXGA599371 …………………………………….     SALWR2VF8GA636784-SALWG2KF6GA657885 Range Rover (LG) Model Year:…………….. 2016 VIN: …………………………… SALGS2KF4GA258234-SALGS2EF6GA298469
Q14	Are other Jaguar Land Rover models affected by these actions?
A	No other models, other than those listed on this document, are known to be affected by this condition.
Q15	Are parts available to rework vehicles?
A	Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.
Q16	How much will the recall cost Jaguar Land Rover?
A	Cost was not a factor in deciding to recall these vehicles.
Q17	How do I know if my vehicle is affected?
A	All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18	How long does it take for the vehicle to be inspected and repaired?
A	The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than hours. Due to retailer schedules, vehicles may be required for longer.
Q19	Can I continue to drive my vehicle safely until it has been recalled?
A	Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.

 

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NOTIFICATION OF SAFETY RECALL N459 (NHTSA 20V-325)

NAS20.06.022	RECALL	USA	AFTERSALES BULLETIN
ISSUE 2			JULY 9, 2020

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2016 model year Land Rover Range Rover Sport and Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

NOTE: this bulletin updates all previous versions. Changes are highlighted in blue

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, after Safety Recall N336 was completed, customers have reported the left-hand door is unlatched when in the closed position and no reported indication provided of an unlatched condition. Some customers have reported that a door on the left-hand side of the vehicle has opened while the vehicle was in motion.

 

AFFECTED VEHICLE RANGE

Range Rover Sport (LW)

Model Year:…………….. 2016
VIN:      ……………………………   SALWR2KF0GA557081-SALWR2KFXGA599371
…………………………………….     SALWR2VF8GA636784-SALWG2KF6GA657885

Range Rover (LG)

Model Year:…………….. 2016
VIN: …………………………… SALGS2KF4GA258234-SALGS2EF6GA298469

A total of 785 vehicles are potentially involved in the USA and Federalized Territories.

 

EFFECT ON VEHICLE OPERATION

Vehicle doors not latched in either the primary of secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will download the latest software using the latest repair procedure validated to ensure a complete repair. This software will disable the Unilatch Keyless Vehicle (KV) entry function on the vehicle. Prior to latest software update be applied, a check of the KV mechanism on the left-hand front and rear door latches will be completed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will be replaced with a correctly manufactured latch.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of July 20, 2020.

 

ACTION TO BE TAKEN

Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured. This is currently expected to be available by June 30, 2020.

Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.

 

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IMPORTANT SAFETY RECALL

This notice applies to your vehicle,

 

July 17, 2020

Safety Recall N459: Door Will Not Close

 

Vehicles Affected: Land Rover Range Rover Sport, Range Rover Model Year: 2016

National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-325 Dear Land Rover Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect relating to motor vehicle safety exists in certain 2016 model year Land Rover Range Rover Sport and Range Rover vehicles.

Your vehicle is included in this Recall action.

Land Rover records indicate your vehicle has previously been subject to a repair under Safety Recall N336, Door Will Not Latch. On some vehicles that had received N336 repairs, Land Rover has determined from data analysis that not all steps of the repair process were completed successfully. After Safety Recall N336 was completed, some customers have reported a door is unlatched when in the closed position and no indication provided of an unlatched condition.

Vehicle doors not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.

 

What is the reason for this program?

After completion of Safety Recall N336, the front left and/or rear left doors of affected vehicles can become unlatched, without alerting the driver, and potentially open when the vehicle is in motion.

 

Vehicle doors that are not latched may, open during driving. This can increase the risk of a vehicle crash or injury to vehicle occupants.

 

What will Land Rover and your authorized Land Rover Retailer do?

Land Rover is carrying out a recall of the vehicles mentioned above. An authorized retailer will install software that will disable the Unilatch Keyless Vehicle entry function on the vehicle. After the latest software update is applied, a check of the Keyless Vehicle entry function mechanism on the left front and rear door latches will be completed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will be replaced with a new latch.

There will be no charge for this repair under this program.

 

What should you do?

Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N459’.

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.

 

How long will it take? 

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately two (2) hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.

 

What if I have previously paid for this concern? 

If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.

To avoid delays, please do not send the receipt to Jaguar Land Rover North America.

 

Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.

 

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.

You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you have the need to contact Land Rover by mail, please use the following address:

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495

If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590

 

Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.

 

Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.

 

Sincerely,

Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC

 

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495     Tel: 201.818.8500

 

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2 Affected Products

Vehicles

MAKE	MODEL	YEAR
LAND ROVER	RANGE ROVER	2016
LAND ROVER	RANGE ROVER SPORT	2016

 

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13 Associated Documents

Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N459

RCMN-20V325-6338.pdf 128.928KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V325-5765.PDF 217.192KB

 

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Remedy Instructions and TSB

RCRIT-20V325-7329.pdf 322.705KB

 

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Defect Notice 573 Report

RCLRPT-20V325-8000.PDF 217.104KB

 

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Recall Acknowledgement

RCAK-20V325-7172.pdf 244.655KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V325-5544.pdf 258.602KB

 

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Miscellaneous Document – CAMPAIGN LAUNCH STATUS Slide

RMISC-20V325-5034.pdf 57.037KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V325-5271.PDF 211.147KB

 

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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N459 (NHTSA 20V-325)

RCMN-20V325-2544.pdf 137.103KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V325-2754.PDF 211.253KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N459 (NHTSA 20V-325) – DOOR WILL NOT CLOSE

RCMN-20V325-9852.pdf 171.582KB

 

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Manufacturer Notices(to Dealers,etc)- CAMPAIGN LAUNCH STATUS – NEW RECALLS AND SERVICE ACTIONS

RCMN-20V325-6491.pdf 55.84KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V325-6965.PDF 211.333KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V325&docType=RCL

 

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Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

J2534 Device

	CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
	Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
	Drew Tech Mongoose Pro ISO-CAN
	VSI J2534 ECU Reprogrammer & Diagnostic Adapter
	BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
	Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
	VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
	GODIAG J2534

 

SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 

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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API

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