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July 2, 2020 NHTSA CAMPAIGN NUMBER: 20V387000
Unlatched doors may open while the vehicle is in motion, increasing the risk of a crash.
NHTSA Campaign Number: 20V387
Manufacturer Jaguar Land Rover North America, LLC
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 6,211
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2013-2016 Range Rover and 2014-2016 Range Rover Sport vehicles. These vehicles were previously recalled and repaired under Recall 19V-392, however the repair may not have been completed properly. Due to a problem with the Keyless Vehicle Latching System (KV Latch), the doors may appear to be closed but may be unlatched.
Remedy
Land Rover will notify owners, and dealers will inspect for any issues with the KV system, disabling the KV mechanisms if necessary, and update the KV Latch software, free of charge. The recall began November 30, 2020. Owners may contact Land Rover customer service at 1-800-452-4827. Land Rover’s number for this recall is N476.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
August 27, 2020
Safety Recall N476: Door Will Not Latch
Model YearNehicles Affected: 2014-2016 Land Rover Range Rover Sport
2013-2016 Land Rover Range Rover
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-387
Dear Land Rover Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2014-2016 model year Land Rover Range Rover Sport and 2013-2016 model year Land Rover Range Rover vehicles.
Your vehicle is included in this Recall action.
Land Rover records indicate your vehicle has previously been subject to a repair under Safety Recall N335, Door Will Not Latch. On some vehicles that had received N335 repairs, Land Rover has determined from data analysis that not all steps of the repair process were completed successfully. After Safety Recall N335 was completed, there still is the possibility that the front and/or rear door may not latch when in the closed position, without an indication of being in an unlatched condition.
Vehicle doors not latched in either the primary or secondary state may open during driving. This can increase the risk of a vehicle crash or injury to vehicle occupants.
What is the reason for this program?
After completion of Safety Recall N335, the front and/or rear doors of affected vehicles can become unlatched, without alerting the driver, and potentially open when the vehicle is in motion.
Vehicle doors that are not latched may open during driving. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized retailer will install software that will disable the Unilatch Keyless Vehicle entry function on the vehicle. After the latest software update is applied, a check of the Keyless Vehicle entry function mechanism on the front and rear door latches will be completed to determine if the mechanisms freely operate. If free operation is not detected, the malfunctioning door latch assembly will be modified. However, we currently do not have the necessary software to repair your vehicle.
There will be no charge for this repair under this program. What should you do?
When you receive a second letter advising you that we have the necessary software available to repair your vehicle, please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N476’.
Until such time as your vehicle is repaired, Jaguar Land Rover strongly recommend that all vehicle occupants are secured using the vehicle seat belts, and to confirm your vehicle’s doors are closed properly, please gently tug on the door handle of all doors after closing to confirm they are secure. Check the instrument cluster for any ‘door ajar’ warnings before you drive away. If you have any questions or concerns, please contact your Land Rover retailer for assistance.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com,
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LL
ATTN: Customer Relationship Center
100 Jaguar Land Ro
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153), or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
SAFETY RECALL N476 (NHTSA 20V-387) – DOOR WILL NOT LATCH
| NAS20.11.009 | RECALL | USA |
AFTERSALES BULLETINNOVEMBER 16, 2020 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2014-2016 model year Land Rover Range Rover Sport and 2013-2016 model year Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates NAS20.07.009.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, after Safety Recall N335 was completed, customers have reported a front and/or rear door is unlatched when in the closed position and no reported indication provided of an unlatched condition. Some customers have reported that a door has opened while the vehicle was in motion.
AFFECTED VEHICLE RANGE
Range Rover Sport (LW)
Model Year: …………….. 2014
VIN: …………………………… SALWR2VF7EA001164-SALWR2TF0EA399787
……………………………………. SALWR2WF1EA500038-SALWG2WF3EA504405
……………………………………. SALWG2WF4EA600026-SALWR2WF7EA601701
Model Year: …………….. 2015
VIN: …………………………… SALWZ2EF2FA392807-SALWR2VF4FA394459
……………………………………. SALWR2VF2FA504540 -SALWR2VFXFA523952
……………………………………. SALWR2TF6FA600416-SALWR2TF9FA620143
Model Year: …………….. 2016
VIN: …………………………… SALWR2KF8GA522191-SALWR2KF6GA619695
Range Rover (LG
Model Year: …………….. 2013
VIN: …………………………… SALGS2EF9DA100107-SALGS2EF1DA124966
Model Year: …………….. 2014
VIN: …………………………… SALGS2VFXEA124997- SALGV3TF7EA197003
Model Year: …………….. 2015
VIN: …………………………… SALGV3TF0FA186927-SALGS3TFXFA222955
Model Year: …………….. 2016
VIN: …………………………… SALGS2KFXGA219079-SALGS3KFXGA221923
A total of 6,211 vehicles are potentially involved in the USA and Federalized Territories. After the recall repair is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Vehicle doors that are not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer. who will download the latest software using the latest repair procedure validated to ensure a complete repair. This software will disable the Unilatch Keyless Vehicle (KV) entry function on the vehicle.
Prior to latest software update be applied, a check of the KV mechanism on the front and rear door latches will be performed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will have the cord cut to prevent the fast unlatch motor from affecting the latch pawl.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Second owner notification is expected to occur on or before November 25, 2020.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N476NAS, SAFETY RECALL: Door Will Not Latch, for detailed repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.
RANGE ROVER SPORT (LW)
| DESCRIPTION | PART NUMBER | QUANTITY | EXPECTED PERCENTAGE DEMAND |
| Front door – Door trim panel clip | LR036935 | 10 | 3% |
| Front door – Door trim panel clip | LR013135 | 22 | 3% |
| Rear door – Door trim panel clip | LR036935 | 10 | 3% |
| Rear door – Door trim panel clip | LR013135 | 18 | 3% |
RANGE ROVER (LG)
| DESCRIPTION | PART NUMBER | QUANTITY | EXPECTED PERCENTAGE DEMAND |
| Front door – Door trim panel clip | LR036935 | 10 | 3% |
| Front door – Door trim panel clip | LR013135 | 20 | 3% |
| Rear door – Door trim panel clip | LR036935 | 10 | 3% |
| Rear door – Door trim panel clip | LR013135 | 18 | 3% |
| Rear door – Door trim panel clip – Long wheelbase vehicles only | LR036129 | 12 | 3% |
| Rear door – Door trim panel clip – Long wheelbase vehicles only | LR013135 | 20 | 3% |
SPECIAL TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code, Option Code ‘X, and the relevant SRO(s) and parts information from the tables below. The drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
RANGE ROVER SPORT (LW)
| DESCRIPTION | SRO | TIME |
| Door latch – Inline Diagnostic Unit 2 (IDU2) Application – Remote Function Actuator (RFA) software update – No further action required | 85.99.10 | 0.3 |
| Door latch – Front – Modification – Single | 99.02.11 | 0.8 |
| Door latch – Front – Modification – Pair | 99.02.12 | 1.6 |
| Door latch – Rear – Modification – Single | 99.02.13 | 0.7 |
| Door latch – Rear – Modification – Pair | 99.02.14 | 1.4 |
| Remove and install spare wheel and tire assembly – If required | 05.10.10 | 0.1 |
| Drive in/drive out | 02.02.02 | 0.2 |
RANGE ROVER (LG) – Standard Wheelbase
| DESCRIPTION | SRO | TIME |
| Door latch – Inline Diagnostic Unit 2 (IDU2) Application – Remote Function Actuator (RFA) software update – No further action required | 85.99.10 | 0.3 |
| Door latch – Front – Modification – Single | 99.02.11 | 0.8 |
| Door latch – Front – Modification – Pair | 99.02.12 | 1.5 |
| Door latch – Rear – Modification – Single | 99.02.13 | 0.8 |
| Door latch – Rear – Modification – Pair | 99.02.14 | 1.6 |
| Remove and install spare wheel and tire assembly – If required | 05.10.10 | 0.1 |
| Drive in/drive out | 02.02.02 | 0.2 |
RANGE ROVER (LG) – Long Wheelbase
| DESCRIPTION | SRO | TIME |
| Door latch – Inline Diagnostic Unit 2 (IDU2) Application – Remote Function Actuator (RFA) software update – No further action required | 85.99.10 | 0.3 |
| Door latch – Front – Modification – Single | 99.02.11 | 0.8 |
| Door latch – Front – Modification – Pair | 99.02.12 | 1.5 |
| Door latch – Rear – Modification – Single | 99.02.13 | 1 |
| Door latch – Rear – Modification – Pair | 99.02.14 | 1.9 |
| Remove and install spare wheel and tire assembly – If required | 05.10.10 | 0.1 |
| Drive in/drive out | 02.02.02 | 0.2 |
Normal Warranty policies and procedures apply.
CUSTOMER RE-IMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.
Supplementary claims for related damages can only be made once the Recall claim has been paid and accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting Program Code ‘N476’ and by clicking the ‘Related Damage’ radio button on the claim submission screen. Use Option Code ‘X’ as detailed below and enter the cost to be reimbursed against the sundry code of ‘ZZZ999’. All costs are to be entered in local currency.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | TIME (HOURS) | SUNDRY CODE | MISCELLANEOUS EXPENSE ($) |
| N476 | X | Re-imbursement to owner | N/A | ZZZ999 | Retailer Entered Value |
A copy of the invoice must be appended to the repair order for Warranty Audit purposes and Warranty Specialist review. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted.
SAMPLE OWNER LETTER: SAFETY RECALL N476
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALXXXXXXXXXXXXXX
November 2020
SAFETY RECALL N476: Door Will Not Latch
Model Year/Vehicles Affected: 2014-2016 Land Rover Range Rover Sport 2013-2016 Land Rover Range Rover
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V–387
Dear Land Rover Owner,
This notice is sent to you in accordance with the NationalTraffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2014–2016 model year Land Rover Range Rover Sport and 2013-2016 model year Land Rover Range Rover vehicles.
Your vehicle is included in this Recall action.
Land Rover records indicate your vehicle has previously been subject to a repair under Safety Recall N335, Door
Will Not Latch. On some vehicles that had received N335 repairs, Land Rover has determined from data analysis that not all steps of the repair process were completed successfully. After Safety Recall N335 was completed, there still is the possibility that the front and/or rear door may not latch when in the closed position, without an indication of being in an unlatched condition.
Vehicle doors not latched in either the primary or secondary state may open during driving. This can increase the risk of a vehicle crash or injury to vehicle occupants.
This letter updates the information contained in the interim letter which was mailed to you in August 2020. The necessary software and door latch components to update and repair your vehicle is now available. Contact your preferred authorized Land Rover retailer to have this work to be performed.
What is the reason for this program?
After completion of Safety Recall N335, the front and/or rear doors of affected vehicles can become unlatched, without alerting the driver, and potentially open when the vehicle is in motion.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will download the latest software using the latest repair procedure validated to ensure a complete repair. This software will disable the Unilatch Keyless Vehicle (KV) entry function on the vehicle.
Prior to latest software update be applied, a check of the KV mechanism on the front and rear door latches will be performed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will have the cord cut to prevent the fast unlatch motor from affecting the latch pawl.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N476’.
Until such time as your vehicle is repaired, Jaguar Land Rover strongly recommends that all vehicle occupants are secured using the vehicle seat belts, and to confirm your vehicle’s doors are closed properly, please gently tug on the door handle of all doors after closing to confirm they are secure. Check the instrument cluster for any ‘door ajar’ warnings before you drive away. If you have any questions or concerns please contact your Land Rover retailer for assistance.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take up to two (2) hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll–free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
TECHNICAL Q & A: SAFETY RECALL N476
Main Message: An issue has been identified on a limited number of model year Land Rover vehicles where, after Safety Recall N335 was completed, customers have reported a front and/or rear door is unlatched when in the closed position and no reported indication provided of an unlatched condition. Some customers have reported that a door has opened while the vehicle was in motion.
| Q1 | Who do I contact if a member of the press contacts me about this recall? |
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
|
| Q2 | Why is Jaguar Land Rover recalling certain Land Rover vehicles? |
| A | Vehicle doors not latched in either the primary of secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
|
| Q3 | Can you tell me more about what is wrong with the vehicles? |
| A | An investigation was opened following reports of doors opening when the vehicle is in motion, sometime after vehicles had been repaired for the N335 recall campaign. The investigation showed the N335 recall remedy instruction comprised of two parts; the first being a check of the door latch system to ensure correct function, and the second, a software update to switch off the pre-engagement KV Latch system. It was determined that repairers had occasionally failed to fully follow both steps of the N335 recall remedy instructions required for a complete full corrective action for affected vehicles and that certain vehicles had not been fully remedied.
|
| Q4 | How would the customer become aware of potentially having this concern? |
| A | Customers may notice the doors of the vehicle may not latch in either the primary or secondary state or bounce back when push closed. JLR retailers will also inform the owners of affected vehicles.
|
| Q5 | Does this concern affect vehicle safety? |
| A | Yes; vehicle doors not latched in either the primary of secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
|
| Q6 | Has Jaguar Land Rover Limited received many complaints? |
| A | Yes, there have been a number of reports of this issue.
|
| Q7 | Have there been any accidents or injuries? |
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
|
| Q8 | How was the condition discovered? |
| A | An investigation was opened on November 13, 2019 following field reports of doors opening when the vehicle is in motion after vehicles had been repaired for the N335 recall campaign.
|
| Q9 | How long has Jaguar Land Rover known about this problem? |
| A | The investigation was opened on November 13, 2019.
|
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? |
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
|
| Q11 | What has Jaguar Land Rover done in production? |
| A | Production vehicles are manufactured with assured quality door latches.
|
| Q12 | What will an authorized Land Rover retailer do to the vehicles? |
| A | An authorized Land Rover retailer will.
|
| Q13 | Which vehicles are affected by this recall? |
| A | (L; manufactured from to)
Model Year: …………….
|
| Q14 | Are other Jaguar Land Rover models affected by these actions? |
| A | No other models, other than those listed on this document, are known to be affected by this condition.
|
| Q15 | Is the repair available to rework vehicles? |
| A | Yes, the necessary software and parts are available for authorized Land Rover retailers to conduct this repair.
|
| Q16 | How much will the recall cost Jaguar Land Rover? |
| A | Cost was not a factor in deciding to recall these vehicles.
|
| Q17 | How do I know if my vehicle is affected? |
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
|
| Q18 | How long does it take for the vehicle to be inspected and repaired? |
| A | The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than hours. Due to retailer schedules, vehicles may be required for longer.
|
| Q19 | Can I continue to drive my vehicle safely until it has been recalled? |
| A | Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
Until such time as your vehicle is repaired, Jaguar Land Rover strongly recommends that all vehicle occupants are secured using the vehicle seat belts, and to confirm your vehicle’s doors are closed properly, please gently tug on the door handle of all doors after closing to confirm they are secure. Check the instrument cluster for any ‘door ajar’ warnings before you drive away. If you have any questions or concerns please contact your Land Rover retailer for assistance.
|
N476NAS1
TECHNICAL BULLETIN
16 NOV 2020
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
SAFETY RECALL: Door Will Not Latch
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Range Rover Sport (LW) | 2014-2016 | 001164-620143 |
| Range Rover (LG) | 2013-2016 | 100107-222955 |
MARKETS:
USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, after Safety Recall N335 was completed, customers have reported a front and/or rear door is unlatched when in the closed position and no reported indication provided of an unlatched condition. Some customers have reported that a door has opened while the vehicle was in motion.
Vehicle doors that are not latched in either the primary or secondary state may, during driving, open. This can increase the risk of a vehicle crash or compromise the safety of vehicle occupants.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION:
| NOTES:
◾ Order only the expected percentage demand of parts as identified. ◾ Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalogue (EPC) to confirm part number(s) necessary to perform repairs. |
RANGE ROVER SPORT (LW)
| DESCRIPTION | PART NUMBER | QUANTITY | EXPECTED PERCENTAGE DEMAND |
| Front door – Door trim panel clip | LR036935 | 10 | 3% |
| Front door – Door trim panel clip | LR013135 | 22 | 3% |
| Rear door – Door trim panel clip | LR036935 | 10 | 3% |
| Rear door – Door trim panel clip | LR013135 | 18 | 3% |
RANGE ROVER (LG)
| DESCRIPTION | PART NUMBER | QUANTITY | EXPECTED PERCENTAGE DEMAND |
| Front door – Door trim panel clip | LR036935 | 10 | 3% |
| Front door – Door trim panel clip | LR013135 | 20 | 3% |
| Rear door – Door trim panel clip | LR036935 | 10 | 3% |
| Rear door – Door trim panel clip | LR013135 | 18 | 3% |
| Rear door – Door trim panel clip – Long wheelbase vehicles only | LR036129 | 12 | 3% |
| Rear door – Door trim panel clip – Long wheelbase vehicles only | LR013135 | 20 | 3% |
WARRANTY INFORMATION:
| NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action. |
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit. Warranty claims must be submitted quoting the Program Code, Option Code ‘X, and the relevant SRO(s) and parts information from the tables below. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
RANGE ROVER SPORT (LW)
| DESCRIPTION | SRO | TIME |
| Door latch – Inline Diagnostic Unit 2 (IDU2) Application – Remote Function Actuator (RFA) software update – No further action required | 85.99.10 | 0.3 |
| Door latch – Front – Modification – Single | 99.02.11 | 0.8 |
| Door latch – Front – Modification – Pair | 99.02.12 | 1.6 |
| Door latch – Rear – Modification – Single | 99.02.13 | 0.7 |
| Door latch – Rear – Modification – Pair | 99.02.14 | 1.4 |
| Remove and install spare wheel and tire assembly – If required | 05.10.10 | 0.1 |
| Drive in/drive out | 02.02.02 | 0.2 |
RANGE ROVER (LG) – Standard Wheelbase
| DESCRIPTION | SRO | TIME |
| Door latch – IDU2 Application – RFA software update – No further action required | 85.99.10 | 0.3 |
| Door latch – Front – Modification – Single | 99.02.11 | 0.8 |
| Door latch – Front – Modification – Pair | 99.02.12 | 1.5 |
| Door latch – Rear – Modification – Single | 99.02.13 | 0.8 |
| Door latch – Rear – Modification – Pair | 99.02.14 | 1.6 |
| Remove and install spare wheel and tire assembly – If required | 05.10.10 | 0.1 |
| Drive in/drive out | 02.02.02 | 0.2 |
RANGE ROVER (LG) – Long Wheelbase
| DESCRIPTION | SRO | TIME |
| Door latch – IDU2 Application – RFA software update – No further action required | 85.99.10 | 0.3 |
| Door latch – Front – Modification – Single | 99.02.11 | 0.8 |
| Door latch – Front – Modification – Pair | 99.02.12 | 1.5 |
| Door latch – Rear – Modification – Single | 99.02.13 | 1.0 |
| Door latch – Rear – Modification – Pair | 99.02.14 | 1.9 |
| Remove and install spare wheel and tire assembly – If required | 05.10.10 | 0.1 |
| Drive in/drive out | 02.02.02 | 0.2 |
Normal Warranty policies and procedures apply.
CUSTOMER REIMBURSEMENT PROCESS:
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure. Claims for related damages can only be made when this bulletin has been paid/accepted.
Claims should be submitted quoting Program Code N476 and by clicking the ‘Related Damage’ radio button on the claim submission screen. The warranty claim should be submitted using Option Code ‘X’ as detailed in the table shown below and entering the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs should be entered in local currency.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SUNDRY CODE | VALUE |
| N476 | X | Reimbursement to owner | ZZZ999 | Retailer entered |
A copy of the invoice must be attached to the repair order for Warranty Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
Only vehicles eligible for Recall Action N476 are included in this process. Only one claim per vehicle for related damages will be accepted.
SERVICE INFORMATION:
- Any door latch that does not lock must be investigated and rectified before continuing to the Diagnostic Instruction below (see TOPIx Workshop Manual section 501-14: Diagnosis and Testing – Locks Latches and Entry System). Any components that require renewing as a result of completed investigations are outside the scope of this recall. Normal warranty policy / procedures apply for any repairs outside the scope of the recall.
DIAGNOSTIC INSTRUCTION:
| CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules. |
1.
| CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming. |
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
2.
| NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with SDD160.01 Software Management Pack v341 (or later). |
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
| NOTE:
If required: the Jaguar Land Rover-approved diagnostic equipment will read the VIN for the current vehicle and automatically take the vehicle out of Transit mode. |
Follow all on-screen instructions.
4.
If the link is not available:
- Select the Service Functions session type.
- Select Run to perform the ‘Inline diagnostic unit 2 diagnostic test – Remote function actuator US campaign’ option.
| NOTES:
◦ During the application, the technician will receive a ‘pass’ or ‘fail’ result for each door latch. A failed door latch(es) will require modification AFTER this ENTIRE Diagnostic Instruction has been completed. ◦ The Smart Key must be on your person when operating the door handles. ◦ If any of the door latch tests ask to operate the door handle more than 5 operations, it is possible that the handle is not being pulled quickly enough. The technician’s hand must be inserted behind the handle and the handle pulled within 0.3 seconds to make sure the keyless vehicle motor is cycled. ◦ It may be necessary during the IDU2 diagnostic application, to complete a mid-application repair detailed within the application itself, if at any stage it is not possible to latch and lock the door. ◦ During the application, if the fuse which requires testing is located in the Central Junction Box (CJB), the IDU2 will require connecting to the startup battery jump posts located under the hood. After opening the hood, the hood latches must be manually latched to allow the vehicle to be locked as required when completing the application. |
- Follow all on-screen instructions to complete the task.
5.
Only if required: set the vehicle to Transit mode.
◦ 1. Follow the on-screen instructions until the application finishes successfully.
6.
Exit the current session.
7.
Disconnect the diagnostic equipment and battery support unit from the vehicle.
8.
Only if necessary: go to the Service Instruction below if any door latch failed the application completed within this Diagnostic Instruction.
SERVICE INSTRUCTION:
| NOTES:
◾ Only remove/modify the door latch(es) that failed the IDU2 application. ◾ Some variation in the illustrations may occur, but the essential information is always correct. ◾ Some components shown removed for clarity. |
1.
Remove the failed front and/or rear door latch(es).
◦ 1. Front Door Latch Removal: see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems – Removal and Installation – Front Door Latch [steps 1-8].
◦ 2. Rear Door Latch Removal: see TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems – Removal and Installation – Rear Door Latch [steps 1-6].
Steps 2-8: Door Latch Modification
| NOTE:
Only complete steps 2-8 for the door latch that has failed the IDU2 test. |
2.
Remove the 2 retaining screws from the door latch cover.
3.
| NOTE:
Only reposition the door latch cover; removal of the cover will cause damage to the door latch. |
Access the inside of the door latch.
◦ 1. Release the 2 door latch cover retaining clips.
◦ 2. Reposition the door latch cover as shown.
4.
Locate the keyless vehicle motor cord.
5.
Use a suitable hook tool to pull the keyless vehicle motor cord as far as it will travel.
6.
| NOTES:
◾ Allow 40-60 mm of cord from the motor spindle before cutting. ◾ After cutting the keyless vehicle motor cord, make sure the lever returns back the original position. |
Use a suitable tool to cut the keyless vehicle motor cord.
7.
| NOTE:
Make sure the excess keyless vehicle motor cord remains inside the door latch housing before installing the door latch cover. |
Install the door latch cover.
◦ 1. Reposition the door latch cover.
◦ 2. Secure the 2 door latch cover retaining clips.
8.
Install the retaining screws.
- Torque: 1.2 Nm
9.
Install the modified front and/or rear door latch(es).
◦ 1. Front Door Latch Installation: see TOPIx Workshop Manual section 50114: Handles, Locks, Latches and Entry Systems – Removal and Installation – Front Door Latch [reverse steps 1-8].
◦ 2. Rear Door Latch Installation: see TOPIx Workshop Manual section 50114: Handles, Locks, Latches and Entry Systems – Removal and Installation – Rear Door Latch [reverse steps 1-6].
10.
Repeat steps 1-9 of this Service Instruction for any other front and/or rear door latch that has failed the IDU2 test.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
November 30, 2020
Safety Recall N476: Door Will Not Latch
Model Year/Vehicles Affected: 2014-2016 Land Rover Range Rover Sport 2013-2016 Land Rover Range Rover
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-387
Dear Land Rover Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2014-2016 model year Land Rover Range Rover Sport and 2013-2016 model year Land Rover Range Rover vehicles.
Your vehicle is included in this Recall action.
Land Rover records indicate your vehicle has previously been subject to a repair under Safety Recall N335, Door Will Not Latch. On some vehicles that had received N335 repairs, Land Rover has determined from data analysis that not all steps of the repair process were completed successfully. After Safety Recall N335 was completed, there still is the possibility that the front and/or rear door may not latch when in the closed position, without an indication of being in an unlatched condition.
Vehicle doors not latched in either the primary or secondary state may open during driving. This can increase the risk of a vehicle crash or injury to vehicle occupants.
This letter updates the information contained in the interim letter which was mailed to you in August 2020. The necessary software and door latch components to update and repair your vehicle is now available.
Contact your preferred authorized Land Rover retailer to have this work to be performed.
What is the reason for this program?
After completion of Safety Recall N335, the front and/or rear doors of affected vehicles can become unlatched, without alerting the driver, and potentially open when the vehicle is in motion, increasing the risk of crash or injury.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will download the latest software using the latest repair procedure validated to ensure a complete repair. This software will disable the Unilatch Keyless Vehicle (KV) entry function on the vehicle.
Prior to latest software update be applied, a check of the KV mechanism on the front and rear door latches will be performed to determine if the mechanism freely operates. If free operation is not detected, the malfunctioning door latch assembly will have the cord cut to prevent the fast unlatch motor from affecting the latch pawl.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N476’.
Until such time as your vehicle is repaired, Jaguar Land Rover strongly recommend that all vehicle occupants are secured using the vehicle seat belts, and to confirm your vehicle’s doors are closed properly, please gently tug on the door handle of all doors after closing to confirm they are secure.
Check the instrument cluster for any ‘door ajar’ warnings before you drive away. If you have any questions or concerns, please contact your Land Rover retailer for assistance.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take up to two (2) hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
July 2, 2020
Issue 1
49 CFR Part 573 – DEFECT INFORMATION REPORT RECALL N476
573.6 (c) (6) – Chronology of Events
A Product Safety and Compliance Committee (PSCC) investigation was opened on November 13, 2019 following a claim received for an alleged door opening after the N335 recall campaign was completed on the vehicle. The PSCC directed an engineering team to conduct an in-depth analysis in order to determine the cause and scope of post-N335 recall doors opening while in motion.
In December 2019, the engineering team reported back to the PSCC the preliminary results of the investigation found an anomaly in the logged transactions from a small number of vehicles in the Vehicle Feedback data acquired from the Jaguar Land Rover diagnostic tool. The anomaly indicated these vehicles may not have received a successful N335 repair. The PSCC directed a more detailed analysis of the feedback data in order to determine if there is any pattern of the anomaly indicated in the feedback data.
The engineering team returned to the PSCC throughout January and February 2020 where they focused on two items of concern; dealers may not have used the most up to date diagnostic tool software, and technicians not fully completing the repairs. The PSCC requested the team to focus the investigation on each issue to determine root cause.
On March 24, 2020, the engineering team reported back to the PSCC the interim results of the investigation found the small percentage of vehicles did not receive the complete N335 repair as dictated in the remedy instruction issued to authorised repairers. The PSCC requested more investigation into the scope of vehicles with an incomplete N335 repair.
The engineering team returned to the PSCC throughout April to report on their findings. The analysis showed the N335 recall remedy instruction comprised of two parts; the first being a functional check of the door latches to ensure full function, and the second, a software download to disable the pre-engagement KV Latch system.
In May 2020 the investigation determined repairers had occasionally failed to fully follow both steps of the N335 recall remedy instructions required for a complete full repair. The PSCC directed a
deep dive into all N335 repairs conducted to determine the scope of vehicles which may not have received a complete repair.
On June 23, 2020, the full scope of vehicles which may not have received the full N335 recall repair was fully validated. The PSCC concluded this issue be progressed to the Recall Determination Committee (RDC) for consideration on June 25, 2020. The RDC concluded that the concern represented an unreasonable risk to safety and a safety recall be conducted.
There have been no reported accidents or injuries as a result of this concern.
7 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER | 2013-2016 |
| LAND ROVER | RANGE ROVER SPORT | 2014-2016 |
19 Associated Documents
Remedy Instructions and TSB
RCRIT-20V387-7049.pdf 102.741KB
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Chronology
RMISC-20V387-1785.pdf 12.692KB
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Defect Notice 573 Report
RCLRPT-20V387-8359.PDF 217.34KB
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Recall Acknowledgement
RCAK-20V387-9399.pdf 244.669KB
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Miscellaneous Document – SAFETY RECALL N476 OVERVIEW
RMISC-20V387-1867.pdf 524.128KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – NEW SAFETY RECALL N476- DOOR MAY NOT LATCH
RMISC-20V387-6366.pdf 79.424KB
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Miscellaneous Document – SAFETY RECALL 20V387 (N476) PRESENTATION
RMISC-20V387-2762.pdf 2666.89KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – RECALL N476 – VEHICLE DOOR MAY NOT LATCH
RMISC-20V387-4833.pdf 50.178KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – NEW SAFETY RECALL N476
RMISC-20V387-4128.pdf 55.326KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V387-6231.pdf 294.108KB
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Remedy Instructions and TSB
RCRIT-20V387-5734.pdf 524.324KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V387-5480.PDF 211.145KB
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Miscellaneous Document – Campaign Launch Status – NEW SAFETY RECALL N476- DOOR MAY NOT LATCH
RMISC-20V387-7514.pdf 56.285KB
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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N476 (NHTSA 20V-387) – DOOR WILL NOT LATCH
RCMN-20V387-0948.pdf 197.109KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS NEW SAFETY RECALL N476 AND CSP N485
RMISC-20V387-3525.pdf 86.188KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V387-7826.PDF 211.243KB
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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N476 [NHTSA 20V-387]
RCMN-20V387-4497.pdf 129.478KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – NEW SAFETY RECALL N476- DOOR MAY NOT LATCH
RMISC-20V387-1657.pdf 50.467KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-20V387-4962.pdf 351.751KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V387&docType=RCL
Reprogramming
JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.
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Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
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