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N494 – Tire Pressure Monitoring System Software/FMVSS 138 – 2020-2021 Land Rover Range Rover Sport
Recalls

N494 – Tire Pressure Monitoring System Software/FMVSS 138 – 2020-2021 Land Rover Range Rover Sport

oemdtc September 30, 2020 No Comments

September 24, 2020 NHTSA CAMPAIGN NUMBER: 20V585000

Tire Pressure Monitoring System Software/FMVSS 138

Drivers may unknowingly operate the vehicle with low tire pressure, possibly causing tire tread separation, thereby increasing the risk of a crash.

 

NHTSA Campaign Number: 20V585

Manufacturer Jaguar Land Rover North America, LLC

Components TIRES, ELECTRICAL SYSTEM

Potential Number of Units Affected 11,950

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Range Rover Sport vehicles equipped with 20-inch, 21-inch, or 22-inch wheels. The Tire Pressure Monitoring System (TPMS) recommended pressure has been set incorrectly in the instrument cluster. As a result, the TPMS warning light will not illuminate when tire pressure reaches 25% below the cold inflation pressure stated on the tire placard. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, “Tire Pressure Monitoring Systems.”

 

Remedy

Land Rover will notify owners, and dealers will update the instrument cluster software, free of charge. The recall is expected to begin November 13, 2020. Owners may contact Land Rover customer service at 1-800-369-1000. Land Rover’s number for this recall is N494.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall


N494NAS1

TECHNICAL BULLETIN

16 OCT 2020

 

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.

 

SECTION:

100-00

 

SUBJECT/CONCERN:

Incorrect Tire Pressure Monitor Module (TPM) Settings

 

AFFECTED VEHICLE RANGE:

MODEL: MODEL YEAR: VIN:
Range Rover Sport (LW) 2020-2021 700003-750968
Range Rover Sport (LW) 2020 876192-899996

 

MARKETS:

USA

 

CONDITION SUMMARY:

SITUATION:

An issue has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with 20inch, 21inch and 22inch wheels, where the Tire Pressure Monitoring System(TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard.

Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 138 – Tire Pressure Monitoring System.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

This bulletin does not apply to any vehicles already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions will be communicated through a separate bulletin.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

PARTS INFORMATION:

No parts required.

 

SPECIAL TOOLS INFORMATION:

Refer to TOPIx Workshop Manual/Service Instruction(s) for any required special tools.

 

WARRANTY INFORMATION

NOTE:

Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit. Warranty claims must be submitted quoting the Program Code N494 and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

PROGRAM CODE OPTION DESCRIPTION SRO TIME
N494 A Tire Pressure Monitor Module (TPM) – Update – Replace ECU 85.74.01 0.2
N494 B TPM – Update – Replace ECU
Drive in/drive out
85.74.01
02.02.02
0.2
0.2

 

NOTE:

The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken.

Normal Warranty Policies and Procedures Apply.

 

CUSTOMER REIMBURSEMENT PROCESS

If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure. Claims for related damages can only be made when this bulletin has been paid/accepted.

Claims should be submitted quoting program code N494 and by clicking the ‘Related Damage’ radio button on the claim submission screen. The warranty claim should be submitted using option code X as detailed in the table shown below and entering the cost to be reimbursed against the sundry code of ‘ZZZ999. All costs should be entered in local currency.

PROGRAM
CODE
OPTION DESCRIPTION SRO TIME SUNDRY ITEM CODE VALUE
N494 X Reimbursement to owner N/A N/A ZZZ999 Retailer entered

A copy of the invoice must be attached to the repair order for Warranty Audit purposes.

A brief comment should be entered in the ‘Technician Comments’ field on the claim to itemize and explain the charges.

Only vehicles eligible for Recall Action N494 are included in this process. Only one claim per vehicle for related damages will be accepted.

If MP_PF_R0138 is NOT displayed in the Pathfinder header screen continue to the ‘Manual Patch Instruction’ section.

If MP_PF_R0138 IS displayed in the Pathfinder header screen continue to the ‘Diagnostic Instruction’ section.

 

REMOVAL AND INSTALLATION: DIAGNOSTIC PROCEDURES

NOTE:

This Manual Patch will stay on the JLR approved diagnostic equipment and will only need to complete per diagnostic machine.

This workaround will load a software file to the JLR approved diagnostic equipment using the manual patch update process.

This manual patch will stay on the JLR approved diagnostic equipment. To apply the manual patch please, complete the instructions carefully.

 

1.

CAUTION:

This procedure requires a minimum of Pathfinder 300 installed or later.

 

Restart the JLR approved diagnostic equipment.

 

2.

Make sure SDD and Pathfinder are closed. Then select the ‘Manual Patch’ icon on the application launcher screen. You will see a pop-up for the manual patch downloader.

 

3.

Enter ‘MP_PF_R0138’ in the ‘Patch Name’ field.

 

4.

Select ‘Start’ and the Manual Patch will download.

 

5.

When the patch download has completed, a message will be displayed asking the user to confirm that the application can run the manual patch. Select ‘Yes’.

 

6.

NOTE:

This message will end after 10 seconds.

When complete, the following message will be displayed: ‘Successfully downloaded and started manual patch. Please make sure that the patch has installed successfully.’

 

7.

Continue to the ‘Diagnostic Instruction’ section below.

 

DIAGNOSTIC INSTRUCTION

1.

CAUTIONS:

◾ This procedure requires a minimum of Pathfinder 300 installed or later.

◾ All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules.

 

NOTE:

The JLR approved diagnostic equipment will read the Vehicle

Identification Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required.

Connect the JLR approved battery support unit.

 

2.

Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.

 

3.

Follow the JLR approved diagnostic equipment prompts.

  • Select ‘ECU Diagnostics’.
  • Select ‘Tire Pressure Monitor Module [TPM]’.
  • If ‘Update ECU’ is selectable, select ‘Update ECU’ and follow all on-screen instructions to complete the task. Then continue to step 5.
  • If ‘Update ECU’ is not selectable, continue to step 4.

 

4.

If ‘Update ECU’ is not selectable, complete the actions below:

  • Go to the Pathfinder main menu.
  • Select ‘Service’.
  • Select ‘20 to 21 Model Year Tire Pressure Monitor Module [TPM] Update’.
  • Follow all on-screen instructions to complete the task.

 

5.

If required, reset the vehicle to ‘Transportation Mode’.

 

6.

When all of the tasks are complete, exit the session.

 

7.

Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.

 


NOTIFICATION OF NON-COMPLIANCE RECALL
N494 (NHTSA 20V-585)

NAS20.10.006 RECALL USA

AFTERSALES BULLETIN

OCTOBER  08, 2020

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020-2021 model year Land Rover Range Rover Sport vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

DESCRIPTION OF DEFECT

A concern has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with 20inch, 21inch and 22inch wheels, the Tire Pressure Monitoring System(TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard.

Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 138 – Tire Pressure Monitoring System.

 

AFFECTED VEHICLE RANGE

New Range Rover Sport (with 20, 21″ and 22” wheels)

Model Year:  …………….. 2020 -2021
VIN:  …………………………… . SALWS2RU2LA700003 – SALWR2RY8LA749026
VIN:  ……………………………..SALWR2SU3LA876192 – SALWR2SU4LA899996
VIN:  …………………………….SALWS2RU8MA749370 – SALWR2SE8MA750968

A total of 11,159 vehicles are potentially involved in the USA and Federalized Territories.

Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Operating a vehicle with tires at low inflation pressures can contribute to separation of the tire tread. If the tread separates from the tire, the driver can lose control of the vehicle, possibly resulting in a crash.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer to update the Tire Pressure Monitor Module (TPM) software to the latest level.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of November 13, 2020.

 

ACTION TO BE TAKEN

Check Jaguar Land Rover claims submission system to ensure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.

Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
LAND ROVER RANGE ROVER SPORT 2020-2021

5 Associated Documents

Recall Acknowledgement

RCAK-20V585-9288.pdf 244.913KB

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Noncompliance Notice 573 Report

RCLRPT-20V585-5696.PDF 215.581KB

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Recall 573 Report – Amendment 1

RCLRPT-20V585-3731.PDF 215.589KB

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Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF NON-COMPLIANCE RECALL N494 (NHTSA 20V-585)

RCMN-20V585-8186.pdf 146.568KB

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Remedy Instructions and TSB

RCRIT-20V585-9003.pdf 160.162KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V585&docType=RCL

For the most up to date documents from NHTSA for this Recall, click the lick above


 

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions – without security access – can be purchased via TOPIx (From the User ID – Options Menu – Programming subscriptions – click add). Module programming – with security access – is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

J2534 Device

CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
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Drew Tech Mongoose Pro ISO-CAN
VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Autel (AULMF2534) MaxiFlash Pro
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

 

 

SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 

 

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  • 【1 Year Warranty with 45Days Replacement & Free Software Updated】: One Year Free updated through Autel Update Application. The IM608 Tablet automatically searches for available updates for all of the MaxiIM components when it's connected to the Internet. 7*24hours Local Technical Support & Satisfaction Guarantee. So Click“Buy it now”and enjoy a high-quality product with confidence. (If you need to confirm your car model, pls message us: )
$3,299.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
CarDAQ-Plus 3 Diagnostic Code Reader and J2534 Programming Tool
CarDAQ-Plus 3 Diagnostic Code Reader and J2534 Programming Tool
  • Cardaqs # 1 Seler, Covers Everything, Great Programmer, Free Support
$1,637.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 8
Autel MaxiCOM MK908P Automotive Diagnostic Scan Tool with J2534 ECU Programming and ECU Coding Advanced Full System Scanner 30+ Service Functions, MS908P Upgraded, With TS401 TPMS Service Tool
Autel MaxiCOM MK908P Automotive Diagnostic Scan Tool with J2534 ECU Programming and ECU Coding Advanced Full System Scanner 30+ Service Functions, MS908P Upgraded, With TS401 TPMS Service Tool
  • OE-Level OBD Scanner: The diagnostic tool serves as the most advanced automotive diagnostic tool, comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/firmware in the ECU, program new ECUs and fix software-controlled driving performance and emission issues. Welcom to contact [email protected] or ask through Q&A for your specific need and to ensure the vehicle compatibility
  • All-system Diagnose & Active Test: Provided with full-systems diagnosis(ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc.). The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems
  • 30+ Service Functions: As the advanced version of MS908P,MS908S,MS908E, MS908PS PRO, MK908P also offers another 30+ service functions to help your repairing work faster, easier, and more professional, These service functions include immo keys/throttle/injecor coding/trans adaption/suspension/tyre retrofit/DPF/brake bleed/oil reset and more
  • Broad Compatibility: The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service. The MaxiFix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software
  • With TS401 TPMS Relearn Tool: Since MK908P only supports basic detection functions for TPMS, so it is equipped with TS401, a powerful TPMS tire pressure reset tool, which can help you to program a sensor and do the Relearn procedure
$2,529.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 9
Autel MaxiFlash Elite J2534 Pass-Thru ECU Programming Accessory Tool Original for Autel MK908, MS908, MS908S, MK908P, MS908S Pro, MaxiSys Elite
Autel MaxiFlash Elite J2534 Pass-Thru ECU Programming Accessory Tool Original for Autel MK908, MS908, MS908S, MK908P, MS908S Pro, MaxiSys Elite
  • 👍【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook.com🚘 !
  • 👍Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards and performs standard Pass Thru J2534 functionality. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
  • 👍Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
  • 👍Built-In Wireless with advanced networking functions and data storage. Fast performance ensures quickly reprogramming even the newest controllers & Internet upgradable and updatable.
  • 👍Attention: 1. After you ordered and received the J2534, please send us both of the S/N(12 digits, at the back of the device) of the J2534 and your MK908(P) /MS908S (Pro)/ Maxisys Elite to us to bind the two device together. 2. The functions are NOT universally compatible. Please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility before your order.
$1,099.00
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
Autel MaxiSys MS908S Pro Diagnostic Scan Tool with J2534 ECU Programming, Proven Solution for US Market, Active Tests, 30+ Special Functions, All Systems Diagnostics (Same as MaxiSys Elite, MK908P)
Autel MaxiSys MS908S Pro Diagnostic Scan Tool with J2534 ECU Programming, Proven Solution for US Market, Active Tests, 30+ Special Functions, All Systems Diagnostics (Same as MaxiSys Elite, MK908P)
  • 👍【SAME AS MK908P & BETTER TECH SUPPORT】 MS908S Pro has EXACTLY the same diagnostics and service functions as MK908P and Autel MaxiSys Elite. Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US!
  • 👍【J-2534 ECU PROGRAMMING】Autel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device included, it is capable of replacing the existing software & firmware and programming new ECUs(PCM, ECM) for specific BMW and Benz.
  • 👍【25 SPECIAL FUNCTIONS FOR PROS】 Autel MS908S Pro is an advanced auto scan tools that can perform various special functions: Oil Reset, EPB reset, DPF Regen, ABS Bleed, SAS, Battery Registration, Injector Coding, Power Balance, Crankshaft Variation Learn and etc. NOTE: Special Functions are NOT universally compatible. Pls send VIN to 🚘auteldirect @ outlook . com🚘 to check compatibility before purchase.
  • 👍【EXTENSIVE VEHICLE COVERAGE】 MS908S Pro diagnostic scanner computer covers more than 80 US, Asian and European vehicle makes. The scan tool can work on most OBDII-compliant vehicles to locate check engine issues, 80+ makes and models to scan all available systems. For special functions, coverage varies across vehicles, please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility first.
  • 👍【HASSLE-FREE PURCHASE】 Autel MaxiSys MS908S Pro car scanner comes with 12 Months FREE software updates and services and is backed by Amazon 30 Day Return Policy. If there are any issues or concerns, please contact us directly via 🚘auteldirect @ outlook . com🚘 for prompt tech support and best after-sales services! Purchase now to solve drivability issues, emission issues and save both time & money.
$2,399.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2021-01-24 / Affiliate links / Images from Amazon Product Advertising API

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