N494 – Tire Pressure Monitoring System Software/FMVSS 138 – 2020-2021 Land Rover Range Rover Sport

September 24, 2020 NHTSA CAMPAIGN NUMBER: 20V585000

Tire Pressure Monitoring System Software/FMVSS 138

Drivers may unknowingly operate the vehicle with low tire pressure, possibly causing tire tread separation, thereby increasing the risk of a crash.

 

NHTSA Campaign Number: 20V585

Manufacturer Jaguar Land Rover North America, LLC

Components TIRES, ELECTRICAL SYSTEM

Potential Number of Units Affected 11,950

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Range Rover Sport vehicles equipped with 20-inch, 21-inch, or 22-inch wheels. The Tire Pressure Monitoring System (TPMS) recommended pressure has been set incorrectly in the instrument cluster. As a result, the TPMS warning light will not illuminate when tire pressure reaches 25% below the cold inflation pressure stated on the tire placard. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, “Tire Pressure Monitoring Systems.”

 

Remedy

Land Rover will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began November 2, 2020. Owners may contact Land Rover customer service at 1-800-369-1000. Land Rover’s number for this recall is N494.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 

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N494NAS3

TECHNICAL BULLETIN

05 NOV 2020

 

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.

 

SECTION:

100-00

 

SUBJECT/CONCERN:

Non-Compliance Recall: Incorrect Tire Pressure Monitor Module (TPM) Settings

 

AFFECTED VEHICLE RANGE:

MODEL:	MODEL YEAR:	VIN:
Range Rover Sport (LW)	2020	876192-899996
Range Rover Sport (LW)	2020-2021	700003-750968

 

MARKETS:

USA

 

CONDITION SUMMARY:

SITUATION:

An issue has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with 20″, 21″, or 22″ wheels where the Tire Pressure Monitoring System (TPMS) pressure has not been set correctly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS set pressure in the instrument cluster does not correspond with the correct information on the Tire Placard.

Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 138 – Tire Pressure Monitoring System.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

PARTS INFORMATION:

No parts required.

 

SPECIAL TOOLS INFORMATION:

Refer to TOPIx Workshop Manual/Service Instruction(s) for any required special tools.

 

WARRANTY INFORMATION

NOTE:

Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

 

At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.

 

PROGRAM CODE	OPTION	DESCRIPTION	SRO	TIME
N494	A	Tire Pressure Monitor Module (TPM) – Update – Replace ECU	85.74.01	0.2
N494	B	TPM – Update – Replace ECU Drive in/drive out	85.74.01 02.02.02	0.2 0.2

 

Normal Warranty Policies and Procedures Apply.

 

CUSTOMER REIMBURSEMENT PROCESS

If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.

Claims for related damages can only be made when this bulletin has been paid/accepted. Quote Program Code ‘N494, Option Code ‘X’, and enter the cost using Sundry Code ‘ZZZ999’. All costs must be entered in local currency.

A copy of the invoice must be attached to the repair order for Warranty Audit purposes.

A brief comment should be entered in the ‘Technician Comments’ field on the claim to itemize and explain the charges.

Only vehicles eligible for Recall Action N494 are included in this process. Only 1 claim per vehicle for related damages will be accepted.

PROGRAM CODE	OPTION	DESCRIPTION	SRO	TIME	SUNDRY ITEM CODE	VALUE
N494	X	Reimbursement to owner	N/A	N/A	ZZZ999	Retailer entered

 

DIAGNOSTIC INSTRUCTION

CAUTION:

All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.

 

1.

CAUTION:

A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.

 

Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.

 

2.

NOTE:

The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 304 (or later).

 

Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.

 

3.

Follow all on-screen instructions.

• 1. Select ‘ECU Diagnostics’.

• 2. Select ‘Tire Pressure Monitor Module [TPM]’.

• • If ‘Update ECU’ is not available, go to Step 4.

• • If ‘Update ECU’ is available, select ‘Update ECU’.

• • Follow the on-screen instructions until the application finishes successfully.

• • Go to Step 5.

 

4.

Go to the PATHFINDER main menu.

• 1. Select ‘Service’.

• 2. Select ‘20 to 21 Model Year Tire Pressure Monitor Module [TPM] Update’.

• 3. Follow all on-screen instructions to complete the task.

• 4. Go to Step 5.

 

5.

Only if required: set the vehicle to Transit mode.

• 1. Follow the on-screen instructions until the application finishes successfully.

 

6.

Exit the current session.

 

7.

Disconnect the diagnostic equipment and battery support unit from the vehicle.

 

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NOTIFICATION OF NON-COMPLIANCE RECALL
N494 (NHTSA 20V-585)

NAS20.10.006

RECALL

USA

AFTERSALES BULLETIN OCTOBER  08, 2020

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020-2021 model year Land Rover Range Rover Sport vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

DESCRIPTION OF DEFECT

A concern has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with 20inch, 21inch and 22inch wheels, the Tire Pressure Monitoring System(TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard.

Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 138 – Tire Pressure Monitoring System.

 

AFFECTED VEHICLE RANGE

New Range Rover Sport (with 20, 21″ and 22” wheels)

Model Year:  …………….. 2020 -2021
VIN:  …………………………… . SALWS2RU2LA700003 – SALWR2RY8LA749026
VIN:  ……………………………..SALWR2SU3LA876192 – SALWR2SU4LA899996
VIN:  …………………………….SALWS2RU8MA749370 – SALWR2SE8MA750968

A total of 11,159 vehicles are potentially involved in the USA and Federalized Territories.

Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Operating a vehicle with tires at low inflation pressures can contribute to separation of the tire tread. If the tread separates from the tire, the driver can lose control of the vehicle, possibly resulting in a crash.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer to update the Tire Pressure Monitor Module (TPM) software to the latest level.

There will be no charge to owners for this action.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of November 13, 2020.

 

ACTION TO BE TAKEN

Check Jaguar Land Rover claims submission system to ensure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.

Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
LAND ROVER	RANGE ROVER SPORT	2020-2021

 

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12 Associated Documents

Recall 573 Report – Amendment 1

RCLRPT-20V585-3731.PDF 215.589KB

 

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Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF NON-COMPLIANCE RECALL N494 (NHTSA 20V-585)

RCMN-20V585-8186.pdf 146.568KB

 

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Remedy Instructions and TSB

RCRIT-20V585-9003.pdf 160.162KB

 

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Remedy Instructions and TSB

RCRIT-20V585-7024.pdf 160.186KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V585-4813.pdf 295.189KB

 

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Remedy Instructions and TSB

RCRIT-20V585-9333.pdf 143.849KB

 

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Recall Quarterly Report #1, 2020-4

RCLQRT-20V585-1541.PDF 211.167KB

 

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Recall Acknowledgement

RCAK-20V585-9288.pdf 244.913KB

 

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Noncompliance Notice 573 Report

RCLRPT-20V585-5696.PDF 215.581KB

 

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V585-9502.PDF 211.258KB

 

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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – NEW SAFETY RECALLS N494 – RANGE ROVER SPORT

RMISC-20V585-5726.pdf 49.248KB

 

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Recall Quarterly Report #3, 2021-2

RCLQRT-20V585-9019.PDF 211.356KB

 

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V585&docType=RCL

 

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Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

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SDD Manual Software Download

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Land Rover Techinfo

 

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