September 24, 2020 NHTSA CAMPAIGN NUMBER: 20V585000
Tire Pressure Monitoring System Software/FMVSS 138
Drivers may unknowingly operate the vehicle with low tire pressure, possibly causing tire tread separation, thereby increasing the risk of a crash.
NHTSA Campaign Number: 20V585
Manufacturer Jaguar Land Rover North America, LLC
Components TIRES, ELECTRICAL SYSTEM
Potential Number of Units Affected 11,950
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Range Rover Sport vehicles equipped with 20-inch, 21-inch, or 22-inch wheels. The Tire Pressure Monitoring System (TPMS) recommended pressure has been set incorrectly in the instrument cluster. As a result, the TPMS warning light will not illuminate when tire pressure reaches 25% below the cold inflation pressure stated on the tire placard. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, “Tire Pressure Monitoring Systems.”
Remedy
Land Rover will notify owners, and dealers will update the instrument cluster software, free of charge. The recall is expected to begin November 13, 2020. Owners may contact Land Rover customer service at 1-800-369-1000. Land Rover’s number for this recall is N494.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
N494NAS1
TECHNICAL BULLETIN
16 OCT 2020
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
Incorrect Tire Pressure Monitor Module (TPM) Settings
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Range Rover Sport (LW) | 2020-2021 | 700003-750968 |
| Range Rover Sport (LW) | 2020 | 876192-899996 |
MARKETS:
USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with 20inch, 21inch and 22inch wheels, where the Tire Pressure Monitoring System(TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard.
Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 138 – Tire Pressure Monitoring System.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
This bulletin does not apply to any vehicles already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions will be communicated through a separate bulletin.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION:
No parts required.
SPECIAL TOOLS INFORMATION:
Refer to TOPIx Workshop Manual/Service Instruction(s) for any required special tools.
WARRANTY INFORMATION
| NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action. |
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit. Warranty claims must be submitted quoting the Program Code N494 and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
| PROGRAM CODE | OPTION | DESCRIPTION | SRO | TIME |
| N494 | A | Tire Pressure Monitor Module (TPM) – Update – Replace ECU | 85.74.01 | 0.2 |
| N494 | B | TPM – Update – Replace ECU Drive in/drive out |
85.74.01 02.02.02 |
0.2 0.2 |
| NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken. |
Normal Warranty Policies and Procedures Apply.
CUSTOMER REIMBURSEMENT PROCESS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure. Claims for related damages can only be made when this bulletin has been paid/accepted.
Claims should be submitted quoting program code N494 and by clicking the ‘Related Damage’ radio button on the claim submission screen. The warranty claim should be submitted using option code X as detailed in the table shown below and entering the cost to be reimbursed against the sundry code of ‘ZZZ999. All costs should be entered in local currency.
| PROGRAM CODE |
OPTION | DESCRIPTION | SRO | TIME | SUNDRY ITEM CODE | VALUE |
| N494 | X | Reimbursement to owner | N/A | N/A | ZZZ999 | Retailer entered |
A copy of the invoice must be attached to the repair order for Warranty Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
Only vehicles eligible for Recall Action N494 are included in this process. Only one claim per vehicle for related damages will be accepted.
If MP_PF_R0138 is NOT displayed in the Pathfinder header screen continue to the ‘Manual Patch Instruction’ section.
If MP_PF_R0138 IS displayed in the Pathfinder header screen continue to the ‘Diagnostic Instruction’ section.
REMOVAL AND INSTALLATION: DIAGNOSTIC PROCEDURES
| NOTE:
This Manual Patch will stay on the JLR approved diagnostic equipment and will only need to complete per diagnostic machine. |
This workaround will load a software file to the JLR approved diagnostic equipment using the manual patch update process.
This manual patch will stay on the JLR approved diagnostic equipment. To apply the manual patch please, complete the instructions carefully.
1.
| CAUTION:
This procedure requires a minimum of Pathfinder 300 installed or later. |
Restart the JLR approved diagnostic equipment.
2.
Make sure SDD and Pathfinder are closed. Then select the ‘Manual Patch’ icon on the application launcher screen. You will see a pop-up for the manual patch downloader.
3.
Enter ‘MP_PF_R0138’ in the ‘Patch Name’ field.
4.
Select ‘Start’ and the Manual Patch will download.
5.
When the patch download has completed, a message will be displayed asking the user to confirm that the application can run the manual patch. Select ‘Yes’.
6.
| NOTE: This message will end after 10 seconds. |
When complete, the following message will be displayed: ‘Successfully downloaded and started manual patch. Please make sure that the patch has installed successfully.’
7.
Continue to the ‘Diagnostic Instruction’ section below.
DIAGNOSTIC INSTRUCTION
1.
| CAUTIONS: ◾ This procedure requires a minimum of Pathfinder 300 installed or later. ◾ All ignition ON/OFF instructions must be followed. Failure to complete these instructions may cause damage to the vehicle control modules. |
| NOTE:
The JLR approved diagnostic equipment will read the Vehicle Identification Number (VIN) for the vehicle and automatically take the vehicle out of ‘Transportation Mode’ if required. |
Connect the JLR approved battery support unit.
2.
Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow the JLR approved diagnostic equipment prompts.
- Select ‘ECU Diagnostics’.
- Select ‘Tire Pressure Monitor Module [TPM]’.
- If ‘Update ECU’ is selectable, select ‘Update ECU’ and follow all on-screen instructions to complete the task. Then continue to step 5.
- If ‘Update ECU’ is not selectable, continue to step 4.
4.
If ‘Update ECU’ is not selectable, complete the actions below:
- Go to the Pathfinder main menu.
- Select ‘Service’.
- Select ‘20 to 21 Model Year Tire Pressure Monitor Module [TPM] Update’.
- Follow all on-screen instructions to complete the task.
5.
If required, reset the vehicle to ‘Transportation Mode’.
6.
When all of the tasks are complete, exit the session.
7.
Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.
NOTIFICATION OF NON-COMPLIANCE RECALL
N494 (NHTSA 20V-585)
| NAS20.10.006 | RECALL | USA |
AFTERSALES BULLETINOCTOBER 08, 2020 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020-2021 model year Land Rover Range Rover Sport vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF DEFECT
A concern has been identified on certain 2020 and 2021 Model Year Range Rover Sport vehicles fitted with 20inch, 21inch and 22inch wheels, the Tire Pressure Monitoring System(TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard.
Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) 138 – Tire Pressure Monitoring System.
AFFECTED VEHICLE RANGE
New Range Rover Sport (with 20, 21″ and 22” wheels)
Model Year: …………….. 2020 -2021
VIN: …………………………… . SALWS2RU2LA700003 – SALWR2RY8LA749026
VIN: ……………………………..SALWR2SU3LA876192 – SALWR2SU4LA899996
VIN: …………………………….SALWS2RU8MA749370 – SALWR2SE8MA750968
A total of 11,159 vehicles are potentially involved in the USA and Federalized Territories.
Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Operating a vehicle with tires at low inflation pressures can contribute to separation of the tire tread. If the tread separates from the tire, the driver can lose control of the vehicle, possibly resulting in a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer to update the Tire Pressure Monitor Module (TPM) software to the latest level.
There will be no charge to owners for this action.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of November 13, 2020.
ACTION TO BE TAKEN
Check Jaguar Land Rover claims submission system to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER SPORT | 2020-2021 |
5 Associated Documents
Recall Acknowledgement
RCAK-20V585-9288.pdf 244.913KB
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Open in new tab Noncompliance Notice 573 Report
RCLRPT-20V585-5696.PDF 215.581KB
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Recall 573 Report – Amendment 1
RCLRPT-20V585-3731.PDF 215.589KB
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Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF NON-COMPLIANCE RECALL N494 (NHTSA 20V-585)
RCMN-20V585-8186.pdf 146.568KB
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Remedy Instructions and TSB
RCRIT-20V585-9003.pdf 160.162KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V585&docType=RCL
For the most up to date documents from NHTSA for this Recall, click the lick above
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