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November 5, 2020 NHTSA CAMPAIGN NUMBER: 20V683000
DCDC Converter May Short Circuit
An electrical short-circuit increases the risk of a fire.
NHTSA Campaign Number: 20V683
Manufacturer Jaguar
Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 3,048
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Land Rover Discovery Sport and Range Rover Evoque MHEV vehicles. The 48 volt electrical system may experience an overload event, causing a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET) and result in a DCDC converter electrical short-circuit.
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. Owners are advised to exit the vehicle when it is parked and park outside away from buildings or structures until the repair is complete. The recall began December 8, 2020. Owners may contact Land Rover customer service at 1-800-369-1000. Land Rover’s number for this recall is N503.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET).
AFFECTED VEHICLE RANGE
A total of 3,048 vehicles are potentially involved in the USA and Federalized Territories.
Discovery Sport
Model Year: ………….. 2020
VIN: ………………………… SALCM2GXXLH833819-SALCM2GX9LH877360
New Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZM2GX5LH000181-SALZM2GX6LH114934
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Failure of the MOSFET may cause an electrical cascade failure, causing the Direct Current to Direct Current (DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground. When the DC/DC converter experiences an electrical short to ground, the 12-Volt electrical system will discharge, indicated by the battery warning tell-tale on the Instrument Panel Cluster (IPC). In extreme cases, the vehicle occupants may notice a burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
Where sufficient oxygen exists, a sustained vehicle fire may occur.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer to install the latest software which mitigates the electrical failure condition.
There will be no charge for this repair under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity. Until the affected vehicles, including those under retailer control, receive these updates, it is strongly recommended that all occupants, including pets, exit the vehicle when parked. Vehicles should be parked outdoors and away from buildings or multi-storey carparks where possible.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N503NAS, SAFETY RECALL: Software Updates, for detailed repair instructions.
TECHNICAL Q & A: SAFETY RECALL N503
Main Message: An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor Failure of the MOSFET may cause an electrical cascade failure, causing the Direct Current to Direct Current (DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Where there is a permanent 12V short to ground condition, it is possible that heat build-up may be sufficient for a burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment to occur. Where sufficient oxygen exists, it may lead to a sustained vehicle fire.
Q3 Can you tell me more about what is wrong with the vehicles?
An electrical overload event in the 48V electrical system may cause a failure of the MOSFET. Failure of the MOSFET may cause an electrical cascade failure, causing the DC/DC converter to experience an electrical short where the 12V circuit shorts to ground. When the DC/DC converter experiences an electrical short to ground, the 12V electrical system will discharge, indicated by the battery warning lamp on the Instrument Panel Cluster (IPC).
Q4 How would the customer become aware of potentially having this concern?
Customer should notice the battery warning lamp illuminated on the IPC.
Q5 Does this concern affect vehicle safety?
Yes, we consider this an unreasonable risk to safety and have issued a voluntary safety recall for the affected vehicles.
Q6 Has Jaguar Land Rover Limited received many complaints?
There have been a very small number of reports of this issue.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover has received a very small number of reports fires as a result of this concern.
Q8 How was the condition discovered?
The issue was detected through internal quality assurance checks.
Q9 How long has Jaguar Land Rover known about this problem?
Investigations into this issue started in December 2019.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
Production vehicles have the latest level of software installed.
Q12 What will an authorized Land Rover retailer do to the vehicles?
An authorized Land Rover retailer will update the software in the battery control systems.
Q13 Which vehicles are affected by this recall?
Certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque Mild Hybrid Electric Vehicle (MHEV) specification vehicles produced from November 2, 2018 to October 2. 2020.
Discovery Sport: SALCM2GXXLH833819-SALCM2GX9LH877360
Range Rover Evoque: SALZM2GX5LH000181-SALZM2GX6LH114934
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where an electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET).
Failure of the MOSFET may cause an electrical cascade failure, causing the Direct Current to Direct Current converter (DC/DC) to experience an electrical short where the 12-Volt circuit shorts to ground. When the DC/DC experiences an electrical short to ground, the 12-Volt electrical system will discharge, indicated by the battery warning tell-tale on the Instrument Cluster. In extreme cases, the vehicle occupants may notice a burning smell and/or smoke from the DC/DC vent into the passenger compartment.
Where sufficient oxygen exists, a sustained vehicle fire may occur.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
DIAGNOSTIC INSTRUCTION:
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
1.
CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
2.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 305 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow all on-screen instructions.
1. Select ‘N503 – Software Updates’ from the campaigns menu.
2. Follow the on-screen instructions until the application finishes successfully.
4.
Only if required: set the vehicle to Transit mode.
1. Follow the on-screen instructions until the application finishes successfully.
5.
Exit the current session.
6.
Disconnect the diagnostic equipment and battery support unit from the
vehicle.
573.6 (c) (6) – Chronology of Events for N503:
A Product Safety and Compliance Committee (PSCC) Investigation was opened on December 03, 2019, following a report of a vehicle fire at the Halewood vehicle assembly plant. The PSCC requested engineering to conduct an investigation, including vehicle testing to replicate the failure and determine the root cause and scope of the issue.
During the 1st half of 2020 the engineering team undertook various experiments to seek to replicate the Halewood incident using testing rigs. Engineering reported back to the PSCC through February and March and informed the committee the failure mode requires a number of unique conditions and failure was not likely during normal vehicle operation. The engineering team also informed the PSCC they were focusing their investigation into the DCDC converter.
In late March 2020, the PSCC requested the engineering team to replicate the issue on a vehicle in order to fully understand the issue and its effects on the vehicle. Concurrently, the PSCC requested the parts supplier to conduct a thorough investigation into the DCDC convertor issue.
The engineering team reported back to the PSCC in April and May 2020, where the focus of the investigation into possible causes expanded to several components of the vehicle: the MOSFET, the Battery Energy Control Module (BECM), the Powertrain Control Module (PCM), and the DCDC converter. The engineering team also informed the PSCC of the difficulty in replicating the voltage overload condition known to be required to trigger the cascade electrical failure. The PSCC instructed the engineering team to continue to investigate the possible causes of the issue.
The PSCC reviewed the issue during July, August and September.
The PSCC further reviewed the concern on October 27, 2020, where detailed explanations about the possible causes and analysis on the effects to the vehicle, the scope of the population was discussed. Assessment as to the emergence of any pattern and trend of the issue was also reviewed. Engineering confirmed that all lines of technical investigation had been exhausted, the PSCC progressed the issue to the Recall Determination Committee (RDC).
The RDC reviewed all information available on October 29, 2020 and concluded that the issue represented an unreasonable risk to safety and a voluntarily safety recall be conducted to download the latest software to the vehicles.
There have been a limited number of reports outside of the United States.
SEOCONTENT-START
N503NAS1
TECHNICAL BULLETIN
19 NOV 2020
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
100-00
S E C T I O N :
SAFETY RECALL: Software Updates
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
Discovery Sport (LC) 2020 833819-877360
New Range Rover Evoque (LZ) 2020 000181-114934
A F F E C T E D V E H I C L E R A N G E :
Page 1 of 5
https://topix.jlrext.com/topix/service/procedure/1097774/ODYSSEY_FSA/G2781448/en… 11/19/2020
CANADA, USA
MARKET S :
Page 2 of 5
https://topix.jlrext.com/topix/service/procedure/1097774/ODYSSEY_FSA/G2781448/en… 11/19/2020
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N503 A N503 – Software updates 85.99.25 0.3
N503 B N503 – Software updates
Drive in/drive out
85.99.25
02.02.02
0.3
0.2
Normal Warranty policies and procedures apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside warranty period), a copy of the repair invoice must be
W A R R A N T Y I N F O R M A T I O N :
C U S T O M E R R E I M B U R S E M E N T :
Page 3 of 5
https://topix.jlrext.com/topix/service/procedure/1097774/ODYSSEY_FSA/G2781448/en… 11/19/2020
produced as proof of the repair. The retailer must directly reimburse the customer and
a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been
paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using
Sundry Code ‘ZZZ999’. All costs must be entered in local currency.
A copy of the invoice/repair order must be attached to the repair order for Warranty
Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to
itemize and explain the charges.
Only vehicles eligible for this Recall Action are included in this process. Only 1 claim
per vehicle for related damages will be accepted.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
SUNDRY
ITEM CODE
VALUE
N503 X Reimbursement
to owner
– N/A ZZZ999 Retailer
entered
********************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
January 28, 2021
Safety Recall N503: Software Updates
Vehicles Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-683 Dear Land Rover
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020
model year Land Rover Discovery Sport and Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
This is a second notification for this recall. Please review “What should you do?” below for
important additional precautions that Land Rover recommends you take when parking your vehicle.
What is the reason for this program?
An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal
Oxide Semiconductor (MOSFET). Failure of the MOSFET may cause the Direct Current to Direct Current
(DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground.
When this occurs, the 12-Volt electrical system will discharge, indicated by the battery warning
lamp on the Instrument Panel Cluster (IPC). In some cases, the vehicle occupants may notice a
burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
An electrical short-circuit increases the risk of a fire.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will update the vehicle software to the latest level.
There will be no charge for this repair under this program.
What should you do?
Until your vehicle receives these updates, it is strongly recommended that all occupants, including
pets, exit the vehicle when parked. The vehicle should be parked outdoors and away from buildings
or multi-story carparks where possible.
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N503’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
How Long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although due to vehicle scheduling your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
********************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
December 08, 2020
Safety Recall N503: Software Updates
Vehicles Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-683 Dear Land Rover
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020
model year Land Rover Discovery Sport and Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal
Oxide Semiconductor (MOSFET). Failure of the MOSFET may cause the Direct Current to Direct Current
(DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground.
When this occurs, the 12-Volt electrical system will discharge, indicated by the battery warning
light on the Instrument Panel Cluster. In some cases, the vehicle occupants may notice a burning
smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
An electrical short-circuit increases the risk of a fire.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will update the vehicle software to the latest level.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N503’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
How Long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although due to vehicle scheduling your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service Jaguar Land Rover North America, LLC
*********************************************************************************************************
SAFETY RECALL N503 (NHTSA 20V-683) –
SOFTWARE UPDATES
NAS20.11.013 RECALL USA AFTERSALES BULLETIN
VERSION 2 JANUARY 19, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed. NOTE: this bulletin updates all previous versions. Changes are highlighted in blue.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N503
A
N503 – Software updates
86.99.25
0.3 N503 B N503 – Software updates Drive in/drive out 86.99.25 02.02.02 0.3 0.2
Normal Warranty policies and procedures apply.
CUSTOMER RE-IMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using Sundry Code ‘ZZZ999’. All costs must be entered in local currency.
A copy of the invoice/repair order must be attached to the repair order for Warranty Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to itemize and explain the charges.Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted.
SAMPLE OWNER LETTER: SAFETY RECALL N503
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALXXXXXXLHXXXXXX
January 2021
SAFETY RECALL N503: Software Updates
Vehicles Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-683
Dear Land Rover Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles.
Your vehicle is included in this Recall action. This is a second notification for this recall. Please review ‘What should you do?’ below for important additional precautions that Land Rover recommends you take when parking your vehicle.
What is the reason for this program?
An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor (MOSFET). Failure of the MOSFET may cause the Direct Current to Direct Current (DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground. When this occurs, the 12-Volt electrical system will discharge, indicated by the battery warning lamp on the Instrument Panel Cluster (IPC). In some cases, the vehicle occupants may notice a burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
An electrical short-circuit increases the risk of a fire.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will update the vehicle software to the latest level.
There will be no charge for this repair under this program.
What should you do? Until your vehicle receives these updates, it is strongly recommended that all occupants, including pets, exit the vehicle when parked. The vehicle should be parked outdoors and away from buildings or multi-storey carparks where possible.
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N503’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take? sample
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes, although due to vehicle scheduling your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
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SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY SPORT | 2020 |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N503 (NHTSA 20V-683) – SOFTWARE UPDATES
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Recall 573 Report – Amendment 1
RCLRPT-20V683-4687.PDF 215.591KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V683-6844.PDF 211.148KB
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Remedy Instructions and TSB
RCRIT-20V683-7747.pdf 102.806KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V683-2262.pdf 266.003KB
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ISSUED Owner Notification Letter(Part 577)- Second Notification
RCONL-20V683-3745.pdf 346.449KB
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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N503 (NHTSA 20V-683) – SOFTWARE UPDATES
RCMN-20V683-6112.pdf 207.039KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V683-6298.PDF 211.246KB
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Chronology
RMISC-20V683-1966.pdf 33.579KB
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Defect Notice 573 Report
RCLRPT-20V683-4387.PDF 215.45KB
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Recall Acknowledgement
RCAK-20V683-1957.pdf 244.843KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V683-7454.PDF 211.339KB
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Latest Recalls Documents
- COMPATIBILITY: Wall Connector is compatible with all Tesla models: Model S, Model 3, Model X and Model Y.
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- ❤ [Question & Answer: Why can't find the device on app? or Can't find the device after changing phones]: Solutions: 1. Confirm your phone to connect with the 2.4Ghz wifi, not connect the wifi whose name has 5G suffix; 2. Turn on the wifi and bluetooth of the phone; 3. Factory Reset/Wifi reset: Pull out the charging gun, simultaneously long press the Ⓐ button and time button on the product screen until it shows "Factory Reset/Wifi reset". 4. Re-start and add your device.
- ❤ [NO Need to Install the Additional GFCI Breaker & Why No Power When Using the Nema 5-15p to 14-50R Adapter]: Built-in CCID20 leakage detection and protection device, it is no need to install additional GFCI breaker for NEMA 14-50 receptacles. [Kindly Note When Using the 5-15P Adapter]: 1. Please confirm whether the Adapter cable is used for EVs before choosing the adapter cable. 2. The EV Chargers have a different wiring sequence than RVs even though they are the same adapter, so that causes the adapter you bought to not work.
- ❤ [6X Faster with ETL, FCC and CE Listed, Meets the Safety Criteria Defined by: SAE J1772, UL2231-1/-2, UL 991, UL 2231, UL 2251, UL1998 and UL 2594 & Compatible with all EVs and PHEVs Sold in North America]: Say goodbye to slow level 1 ev charger and enjoy 6X faster charging. Designed with J1772 TYPE 1 standard connector, compatible with Tesla (Adaptor Needed), Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- ❤ [Up to 7.68kWh High Speed Charging & Adjustable Amperage from 16A to 32A by Screen Button or APP]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges up to 7 times faster than a 110V outlet, delivering 30 mi/hr. It features a J1772 connector for all non-Tesla EVs and plugs into a 240V outlet with a 14-50 receptacle, requiring a 40A or 50A circuit. For Tesla EVs, this will require an adapter.
- UNIVERSAL COMPATIBILITY: Seamlessly transitions between NACS and J1772 connectors, accommodating all major North American EVs including Tesla Vehicles
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control via the app.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- Durable and Safe - This electric car charger is made of high-grade rugged materials, FCC and CE certified. The intelligent chip design of its control box can keep monitoring the charging status at any time, and the protection level of the housing is IP66 and the fire rating is UL 94 V-0.
- Contact Us Anytime - This electric vehicle charger has a 1-year warranty, if you feel that the product doesn't meet your expectations, please feel free to contact us and we will solve the problem.
- Grizzl-E Classic NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for normal and cold weather. Compatible with all EVs and PHEVs sold in North America.
- UL Full Tested and Certified. Eligible for Federal rebate program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
- Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
- Easy to install and use. Save hundreds of dollars on installation : just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
- RAPID CHARGE AT 4X THE SPEED: Our Asani level 2 EV charger provides lightning-fast speed, delivering four times the charging power. Plug into a 240V outlet and enjoy up to 48 miles of range in just 4 hours, ensuring you're always ready to go.
- UNIVERSAL COMPATIBILITY: Our Type 1 charger is designed to both 240V and 120V household plugs with the included adapter cable. Works with popular EVs, including popular models from Toyota, BMW, Hyundai, Ford, VW, Nissan, Kia, Audi, and many more.
- EXTENDED REACH: With a 16.5-foot cable, the Asani EV charger provides flexibility. Its plug-&-play design ensures ease of use, while LED indicator lights keep you updated on charging status. Included adapters and a storage bag enhance portability.
- ON-THE-GO CONVENIENCE: Our portable electric vehicle charger comes with a storage bag and is crafted from anti-rolling, anti-scratch material, making it perfect for outdoor adventures. With an IP66 waterproof rating, it's built to withstand the elements.
- SAFE CHARGING GUARANTEED: This electric car charger boasts CE certification and comes equipped with built-in protection against lightning, over-voltage, under-voltage, over-charge, and over-current, ensuring the utmost safety for your vehicle.
- Universal Charger J1772 to Tesla Charger Adapter: Compatible with all EVs in the US including NACS charging port. 2.4" LED display for live vehicle charging updates.
- Plug & Play Installation: Simple equipment setup w/ Level 2 NEMA 14-50 outlet for EV charging and NEMA 5-15 outlet adaptor for Level 1 ev charger. No professional installation or extra tools required.
- Fast & Portable ev charger: Enjoy up to 40Amp EV charger level 2 power w/ this versatile mobile ev charger w/ a long cord. Cool stuff for home or on the go use. This supercharger let's u stay powered. A great Tesla emergency charger when you need it most. The maximum 40A of current is the equivalent to 9.6 kW of power.
- Cost-Efficient & Forward compatible: level 2 ev charger w/ smart power management. An electric car charger built to react to new electric vehicle model technology & future charging advancements. Control your charging directly through the display or via app (Bluetooth and Wi-Fi enabled)
- Trusted Support & Warranty: Our portable electric car charger is backed by excellent customer service and a 5-year warranty. We're here to ensure a worry-free experience every step of the way. You’ll probably upgrade your vehicle twice before changing the charger
- MUST VERIFY: NEMA 14-50 OUTLET This 32A charger requires a dedicated 240V/50A circuit with a 4-prong NEMA 14-50 outlet (North American electrical code compliance). Check your electrical panel/garage for this receptacle before purchase
- FAST & SMART CHARGING: Up to 7.68kWh High Speed Charging, this Newest 32A Level 2 EV charger with NEMA 14-50 plug supports (8A/10A/12A/16A/20A/24A/32A) adjustable currents to meet your various charging needs. 32A for fast emergency charging, 20A/24A /10/8A for overnight charging. The 1-12 hour delay function prevents costly peak-hour electricity bills, you can stagger the peak period of use to save electricity and reduce load. Perfect for the busy American lifestyle, it minimizes downtime.
- WORKS WITH ALL J1772 EVs AND HYBRIDS: Whether you're on a family road trip or charging at home after a busy day, our 32A Level 2 SAE J1772 charger is designed to work seamlessly with all electric vehicles and plug-in hybrids(North American Standard). You can be confident that your vehicle will always be ready for your next adventure, no matter where the road takes you. Designed with J1772 TYPE 1 standard connector, Ford, GM, Nissan, Audi, Kia, Honda, BMW, Kia, Hyundai, Gmc, Chevy, etc.
- SAFETY & RELIABILITY: Safety is our top priority. Our charger is equipped with advanced safety features like overvoltage, overcurrent, overheating protection, and IP66 waterproof rating. Certified by FCC and CE, its intelligent chip continuously monitors the charging status, while the housing has an IP66 protection level and a UL94V-0 fire rating. This means you can charge your EV with peace of mind, knowing that you and your loved ones are safe during every charge.
- STAY INFORMED, STAY IN CONTROL: After researching the preferences of 10,000 US EV users, the Ecogenix R&D team found that 98.6% wanted a clearer display on their vehicle chargers. In response, our 32A Ecogenix charger features an enhanced TFT screen, which, while compact, provides real-time updates on voltage, current, and power load—ensuring all essential information is easily visible during every charge.
- 9X FASTER than your portable basic charger: EVIQO electric vehicle charging stations are set as a plug-in level 2 EV charger 40 Amp (9.6 kWh) by default. Plug & Charge, no electrician needed. NEMA 14-50 outlet (up to 50A circuit) required. To make EVIQO a 48Amp EV charger level 2 (11.5 kWh), hardwire electrical installation required (remove input cable and prepare a custom whip, 60A or more circuit required). Adjustable current intensity: 1A increment in EVIQO app + hardware dip switch. US-based customer support Mon-Sat, 8 AM - 4 PM PT.
- SAFE, USA CERTIFIED: EVIQO electric vehicle charging equipment is UL compliant, Energy Star, ETL and FCC certified EV car charger level 2 with 3-year Warranty. EVIQO EV charging station is weatherproof: outdoor EV charger / indoor electric vehicle charger. EVIQO home EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules and save costs during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your home EV charger level 2. EVIQO solar EV charger box consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER NEMA 14-50 EV charger is equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevy Bolt, Chevy Volt, VW ID 4, Nissan Leaf Charger, Polestar 2, Ford Mach E Charger, IONIQ 5 / 6, Kia Nino, EV6, EV9, Mercedes EQS, Audi, Rav4, Jeep 4xe Charger (This is J1772 level 2 charger, adapter required for Tesla).
- FIRST-IN-CLASS: EVIQO level 2 EV chargers offer EXTRA LONG EV charging cable 25' and EXTRA LONG 37" input cable.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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