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November 5, 2020 NHTSA CAMPAIGN NUMBER: 20V683000
DCDC Converter May Short Circuit
An electrical short-circuit increases the risk of a fire.
NHTSA Campaign Number: 20V683
Manufacturer Jaguar Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 3,048
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Land Rover Discovery Sport and Range Rover Evoque MHEV vehicles. The 48 volt electrical system may experience an overload event, causing a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET) and result in a DCDC converter electrical short-circuit.
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. Owners are advised to exit the vehicle when it is parked and park outside away from buildings or structures until the repair is complete. The recall began December 8, 2020. Owners may contact Land Rover customer service at 1-800-369-1000. Land Rover’s number for this recall is N503.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET).
AFFECTED VEHICLE RANGE
A total of 3,048 vehicles are potentially involved in the USA and Federalized Territories.
Discovery Sport
Model Year: ………….. 2020
VIN: ………………………… SALCM2GXXLH833819-SALCM2GX9LH877360
New Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZM2GX5LH000181-SALZM2GX6LH114934
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Failure of the MOSFET may cause an electrical cascade failure, causing the Direct Current to Direct Current (DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground. When the DC/DC converter experiences an electrical short to ground, the 12-Volt electrical system will discharge, indicated by the battery warning tell-tale on the Instrument Panel Cluster (IPC). In extreme cases, the vehicle occupants may notice a burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
Where sufficient oxygen exists, a sustained vehicle fire may occur.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer to install the latest software which mitigates the electrical failure condition.
There will be no charge for this repair under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity. Until the affected vehicles, including those under retailer control, receive these updates, it is strongly recommended that all occupants, including pets, exit the vehicle when parked. Vehicles should be parked outdoors and away from buildings or multi-storey carparks where possible.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N503NAS, SAFETY RECALL: Software Updates, for detailed repair instructions.
TECHNICAL Q & A: SAFETY RECALL N503
Main Message: An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor Failure of the MOSFET may cause an electrical cascade failure, causing the Direct Current to Direct Current (DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Where there is a permanent 12V short to ground condition, it is possible that heat build-up may be sufficient for a burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment to occur. Where sufficient oxygen exists, it may lead to a sustained vehicle fire.
Q3 Can you tell me more about what is wrong with the vehicles?
An electrical overload event in the 48V electrical system may cause a failure of the MOSFET. Failure of the MOSFET may cause an electrical cascade failure, causing the DC/DC converter to experience an electrical short where the 12V circuit shorts to ground. When the DC/DC converter experiences an electrical short to ground, the 12V electrical system will discharge, indicated by the battery warning lamp on the Instrument Panel Cluster (IPC).
Q4 How would the customer become aware of potentially having this concern?
Customer should notice the battery warning lamp illuminated on the IPC.
Q5 Does this concern affect vehicle safety?
Yes, we consider this an unreasonable risk to safety and have issued a voluntary safety recall for the affected vehicles.
Q6 Has Jaguar Land Rover Limited received many complaints?
There have been a very small number of reports of this issue.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover has received a very small number of reports fires as a result of this concern.
Q8 How was the condition discovered?
The issue was detected through internal quality assurance checks.
Q9 How long has Jaguar Land Rover known about this problem?
Investigations into this issue started in December 2019.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
Production vehicles have the latest level of software installed.
Q12 What will an authorized Land Rover retailer do to the vehicles?
An authorized Land Rover retailer will update the software in the battery control systems.
Q13 Which vehicles are affected by this recall?
Certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque Mild Hybrid Electric Vehicle (MHEV) specification vehicles produced from November 2, 2018 to October 2. 2020.
Discovery Sport: SALCM2GXXLH833819-SALCM2GX9LH877360
Range Rover Evoque: SALZM2GX5LH000181-SALZM2GX6LH114934
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
CONDITION SUMMARY:
SITUATION:
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where an electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor Field Effect Transistor (MOSFET).
Failure of the MOSFET may cause an electrical cascade failure, causing the Direct Current to Direct Current converter (DC/DC) to experience an electrical short where the 12-Volt circuit shorts to ground. When the DC/DC experiences an electrical short to ground, the 12-Volt electrical system will discharge, indicated by the battery warning tell-tale on the Instrument Cluster. In extreme cases, the vehicle occupants may notice a burning smell and/or smoke from the DC/DC vent into the passenger compartment.
Where sufficient oxygen exists, a sustained vehicle fire may occur.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
DIAGNOSTIC INSTRUCTION:
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
1.
CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
2.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 305 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow all on-screen instructions.
1. Select ‘N503 – Software Updates’ from the campaigns menu.
2. Follow the on-screen instructions until the application finishes successfully.
4.
Only if required: set the vehicle to Transit mode.
1. Follow the on-screen instructions until the application finishes successfully.
5.
Exit the current session.
6.
Disconnect the diagnostic equipment and battery support unit from the
vehicle.
573.6 (c) (6) – Chronology of Events for N503:
A Product Safety and Compliance Committee (PSCC) Investigation was opened on December 03, 2019, following a report of a vehicle fire at the Halewood vehicle assembly plant. The PSCC requested engineering to conduct an investigation, including vehicle testing to replicate the failure and determine the root cause and scope of the issue.
During the 1st half of 2020 the engineering team undertook various experiments to seek to replicate the Halewood incident using testing rigs. Engineering reported back to the PSCC through February and March and informed the committee the failure mode requires a number of unique conditions and failure was not likely during normal vehicle operation. The engineering team also informed the PSCC they were focusing their investigation into the DCDC converter.
In late March 2020, the PSCC requested the engineering team to replicate the issue on a vehicle in order to fully understand the issue and its effects on the vehicle. Concurrently, the PSCC requested the parts supplier to conduct a thorough investigation into the DCDC convertor issue.
The engineering team reported back to the PSCC in April and May 2020, where the focus of the investigation into possible causes expanded to several components of the vehicle: the MOSFET, the Battery Energy Control Module (BECM), the Powertrain Control Module (PCM), and the DCDC converter. The engineering team also informed the PSCC of the difficulty in replicating the voltage overload condition known to be required to trigger the cascade electrical failure. The PSCC instructed the engineering team to continue to investigate the possible causes of the issue.
The PSCC reviewed the issue during July, August and September.
The PSCC further reviewed the concern on October 27, 2020, where detailed explanations about the possible causes and analysis on the effects to the vehicle, the scope of the population was discussed. Assessment as to the emergence of any pattern and trend of the issue was also reviewed. Engineering confirmed that all lines of technical investigation had been exhausted, the PSCC progressed the issue to the Recall Determination Committee (RDC).
The RDC reviewed all information available on October 29, 2020 and concluded that the issue represented an unreasonable risk to safety and a voluntarily safety recall be conducted to download the latest software to the vehicles.
There have been a limited number of reports outside of the United States.
SEOCONTENT-START
N503NAS1
TECHNICAL BULLETIN
19 NOV 2020
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
100-00
S E C T I O N :
SAFETY RECALL: Software Updates
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
Discovery Sport (LC) 2020 833819-877360
New Range Rover Evoque (LZ) 2020 000181-114934
A F F E C T E D V E H I C L E R A N G E :
Page 1 of 5
https://topix.jlrext.com/topix/service/procedure/1097774/ODYSSEY_FSA/G2781448/en… 11/19/2020
CANADA, USA
MARKET S :
Page 2 of 5
https://topix.jlrext.com/topix/service/procedure/1097774/ODYSSEY_FSA/G2781448/en… 11/19/2020
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N503 A N503 – Software updates 85.99.25 0.3
N503 B N503 – Software updates
Drive in/drive out
85.99.25
02.02.02
0.3
0.2
Normal Warranty policies and procedures apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside warranty period), a copy of the repair invoice must be
W A R R A N T Y I N F O R M A T I O N :
C U S T O M E R R E I M B U R S E M E N T :
Page 3 of 5
https://topix.jlrext.com/topix/service/procedure/1097774/ODYSSEY_FSA/G2781448/en… 11/19/2020
produced as proof of the repair. The retailer must directly reimburse the customer and
a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been
paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using
Sundry Code ‘ZZZ999’. All costs must be entered in local currency.
A copy of the invoice/repair order must be attached to the repair order for Warranty
Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to
itemize and explain the charges.
Only vehicles eligible for this Recall Action are included in this process. Only 1 claim
per vehicle for related damages will be accepted.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
SUNDRY
ITEM CODE
VALUE
N503 X Reimbursement
to owner
– N/A ZZZ999 Retailer
entered
********************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
January 28, 2021
Safety Recall N503: Software Updates
Vehicles Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-683 Dear Land Rover
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020
model year Land Rover Discovery Sport and Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
This is a second notification for this recall. Please review “What should you do?” below for
important additional precautions that Land Rover recommends you take when parking your vehicle.
What is the reason for this program?
An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal
Oxide Semiconductor (MOSFET). Failure of the MOSFET may cause the Direct Current to Direct Current
(DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground.
When this occurs, the 12-Volt electrical system will discharge, indicated by the battery warning
lamp on the Instrument Panel Cluster (IPC). In some cases, the vehicle occupants may notice a
burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
An electrical short-circuit increases the risk of a fire.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will update the vehicle software to the latest level.
There will be no charge for this repair under this program.
What should you do?
Until your vehicle receives these updates, it is strongly recommended that all occupants, including
pets, exit the vehicle when parked. The vehicle should be parked outdoors and away from buildings
or multi-story carparks where possible.
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N503’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
How Long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although due to vehicle scheduling your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
********************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
December 08, 2020
Safety Recall N503: Software Updates
Vehicles Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-683 Dear Land Rover
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020
model year Land Rover Discovery Sport and Range Rover Evoque vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal
Oxide Semiconductor (MOSFET). Failure of the MOSFET may cause the Direct Current to Direct Current
(DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground.
When this occurs, the 12-Volt electrical system will discharge, indicated by the battery warning
light on the Instrument Panel Cluster. In some cases, the vehicle occupants may notice a burning
smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
An electrical short-circuit increases the risk of a fire.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will update the vehicle software to the latest level.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N503’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
How Long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although due to vehicle scheduling your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service Jaguar Land Rover North America, LLC
*********************************************************************************************************
SAFETY RECALL N503 (NHTSA 20V-683) –
SOFTWARE UPDATES
NAS20.11.013 RECALL USA AFTERSALES BULLETIN
VERSION 2 JANUARY 19, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed. NOTE: this bulletin updates all previous versions. Changes are highlighted in blue.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N503
A
N503 – Software updates
86.99.25
0.3 N503 B N503 – Software updates Drive in/drive out 86.99.25 02.02.02 0.3 0.2
Normal Warranty policies and procedures apply.
CUSTOMER RE-IMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using Sundry Code ‘ZZZ999’. All costs must be entered in local currency.
A copy of the invoice/repair order must be attached to the repair order for Warranty Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to itemize and explain the charges.Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted.
SAMPLE OWNER LETTER: SAFETY RECALL N503
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALXXXXXXLHXXXXXX
January 2021
SAFETY RECALL N503: Software Updates
Vehicles Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-683
Dear Land Rover Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles.
Your vehicle is included in this Recall action. This is a second notification for this recall. Please review ‘What should you do?’ below for important additional precautions that Land Rover recommends you take when parking your vehicle.
What is the reason for this program?
An electrical overload event in the 48-Volt electrical system may cause a failure of the Metal Oxide Semiconductor (MOSFET). Failure of the MOSFET may cause the Direct Current to Direct Current (DC/DC) converter to experience an electrical short where the 12-Volt circuit shorts to ground. When this occurs, the 12-Volt electrical system will discharge, indicated by the battery warning lamp on the Instrument Panel Cluster (IPC). In some cases, the vehicle occupants may notice a burning smell and/or smoke from the DC/DC converter vent in to the passenger compartment.
An electrical short-circuit increases the risk of a fire.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will update the vehicle software to the latest level.
There will be no charge for this repair under this program.
What should you do? Until your vehicle receives these updates, it is strongly recommended that all occupants, including pets, exit the vehicle when parked. The vehicle should be parked outdoors and away from buildings or multi-storey carparks where possible.
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N503’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take? sample
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes, although due to vehicle scheduling your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
sample
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY SPORT | 2020 |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N503 (NHTSA 20V-683) – SOFTWARE UPDATES
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Recall 573 Report – Amendment 1
RCLRPT-20V683-4687.PDF 215.591KB
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Recall Quarterly Report #1, 2020-4
RCLQRT-20V683-6844.PDF 211.148KB
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Remedy Instructions and TSB
RCRIT-20V683-7747.pdf 102.806KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V683-2262.pdf 266.003KB
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ISSUED Owner Notification Letter(Part 577)- Second Notification
RCONL-20V683-3745.pdf 346.449KB
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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N503 (NHTSA 20V-683) – SOFTWARE UPDATES
RCMN-20V683-6112.pdf 207.039KB
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Recall Quarterly Report #2, 2021-1
RCLQRT-20V683-6298.PDF 211.246KB
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Chronology
RMISC-20V683-1966.pdf 33.579KB
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Defect Notice 573 Report
RCLRPT-20V683-4387.PDF 215.45KB
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Recall Acknowledgement
RCAK-20V683-1957.pdf 244.843KB
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Recall Quarterly Report #3, 2021-2
RCLQRT-20V683-7454.PDF 211.339KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V683&docType=RCL
- Charge with confidence: ChargePoint builds reliable, flexible and innovative EV charging stations for home, business and fleets. Drivers have access to 24/7 support and hundreds of thousands of places to charge across North America via the ChargePoint app.
- Charge Smart: With the in-depth, user-friendly ChargePoint Mobile App, you can control your electric car charger, easily manage and set reminders, connect to your smart home devices, find stations, get valuable data and charging information, and get access to the app's latest features.
- Vast Network: ChargePoint’s extensive network includes 274k+ ChargePoint stations across North America and Europe, so you have peace of mind wherever life takes you. You can even charge up at plus 565k+ ChargePoint roaming partner stations for added flexibility and convenience when you’re on the go.
- Safe & Durable: Rely on this EV charger to provide safe charging at home, adhering to UL safety standards; The charger can be installed indoor or outdoor with a weatherproof NEMA outlet and includes a cable that stays pliable in very cold weather.
- Fast & Powerful: This charger charges up to 7 times faster than a 110V outlet, delivering an impressive 30 miles of range per hour. The plug is compatible with all EVs (Tesla requires adapter) and works with a 14-50 outlet. Requires 40A or 50A-rated circuit.
- Portable EV Charger: This portable car charger offers high compatibility with NEMA 6-20R and NEMA 5-15P plugs, making it suitable for charging most electric vehicles and plug-in hybrid vehicles that adhere to the J1772 standard.
- All-Round Protection: Comply with ETL security certification standards. During charging, the portable charger controller automatically adjusts the current according to the charging status to avoid overcharging. It also provides lightning/leakage/grounding/over-voltage/under-voltage/overcharge/over-current/overheat protection.
- Smart APP Control: Enjoy a great charging experience with the convenience of smart app control. You can not only control and monitor the charging status remotely through the smart APP, but also schedule charging time for 1-12 hours, allowing you to take advantage of off-peak charging and reduce your vehicle usage costs.
- Extra-Long Charging Cable: Enjoy the flexibility the 28-foot-long charging cable includes with this portable EV charger. You can conveniently charge your EV at home or using public charging stations without hassle. The internal copper wires ensure excellent conductivity, and the external TPE flame-retardant protective jacket is thickened for added durability. The charging cable is IP66 waterproof and dustproof, withstanding temperatures from -30°C to 45°C.
- Dual-Purpose Functionality: Our package includes a hard-shell storage bag, a base, a charging cable hook, and an adapter, providing versatile functionality. Using the base and charger holder, you can easily install this charger as a fixed charging station in your garage. Simply store the charging cable in the included storage bag for on-the-go charging and take it with you. You can charge your EV wherever there's an available power outlet.
- Grizzl-E Classic NEMA 14-50 Plug with 24 Feet Premium Cable is a simple, powerful, heavy-duty and portable Electric Vehicle Charging Station which is suitable for normal and cold weather. Compatible with all EVs and PHEVs sold in North America.
- UL Full Tested and Certified. Eligible for Federal rebate program. IP67 (Water resistant), Fire resistant. Over Current, Over Voltage , Under Voltage, Missing Diode, Ground Fault, and Over Temperature Protections. Self-Monitoring and Recovery, Power Outage Recovery. Built in GFCI.
- Fast charging and adjustable amperage: 40A, 32A, 24A, 16A. Maximum current output of 40 Amps for 50A circuit breaker, 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker. Charge Rate: 28-30 miles per hour at 40A, 22-25 miles per hour at 32A, 15-18 miles per hour at 24A and 10-12 miles per hour at 16A.
- Easy to install and use. Save hundreds of dollars on installation : just install a simple 14-50R outlet and you are ready to plug in your Grizzl-E. Easily transportable. Simple to remove from the mounting bracket and transport between different locations. NEMA-4 water and air tight metal enclosure. More power and output configurations for your money than any other charging station.
- 9X FASTER: EVIQO is electric vehicle charger for home providing 38 m/h (40 amp ev charger by default) and 46 m/h if hardwired and set as a 48A EV charger. Max output for EV charging station level 2 is set with a dip switch. Adjustable current: 1A increment in EVIQO app. Stay EVIPOWER-ful with live 24/7 post-sale customer support.
- SAFE, USA CERTIFIED: EVIQO electric car charger level 2 is UL compliant, Energy Star, ETL and FCC certified EV charging station with 3-year Extended Manufacturer Warranty. EVIQO level 2 home ev charger is weatherproof. This EV car charger level 2 is suitable for use as an indoor/ outdoor EV charger. EVIQO EV wall charger level 2 meets NEMA 4 and IP66 protection standards.
- SMART APP: EVIQO surveyed 1,800 EV owners to create EV home charger level 2 app. Set up to 3 schedules for cost savings during off-peak rates. Get smart tips and reminders, track power/costs live and monitor the charging history. Enjoy sleek intuitive interface of your electric car charger 240v. EVIQO level 2 car charger consistently enhances its firmware with remote OTA updates.
- COMPATIBLE WITH ALL EVs: EVIPOWER electric car home charging stations are equipped with heavy duty rubberized SAE J1772 connector compatible with all EVs / PHEVs in NA: all Tesla models, Chevrolet Bolt, VW ID 4, Nissan Leaf, Polestar 2, Ford Mustang Mach-E, IONIQ 5/6, BMW i3, i4, iX, Mercedes EQS, Audi, Rav4, VW ID 4, Jeep Wrangler 4xe level 2 charger (Tesla requires an adapter).
- FIRST-IN-CLASS: EVIQO electric vehicle charging stations offer the MARKET'S LONGEST 37" input cable with a NEMA 14-50 plug along with a 25' EXTRA LONG output cable.
- 【High Compatibility EV Charger】LiftSun EV charger is compatible with electric vehicles that meet SAE J1772 standards. our EV charger comes with NEMA 5-15 and 6-20 plugs that make it workable for both level 1 & level 2. The portable electric vehicle charger has an 21FT cable, long enough for most driveways or garages.
- 【Level 1+2 J1772 EV Charger】 Our EV charger cable is 4 times faster than a standard EV charger comes with your car under Level 2 charging mode. It has a power range of 95-265V, up to 16A for level 2, Enable you to charge quickly under Level 2 power supply.
- 【Safety Guarantee Car Charger】This Level 1+2 EV charger weatherproof rating is IP67, controller IP54, CE certification, with lightning protection, leakage, grounding, low voltage, overvoltage, overcharge, overheating and overcurrent and other multiple protection.
- 【Simple Designed EV Charger】The LifstSun EV Charger has LED indicator on the control box shows three different states: power, charge, and fault to help you identify the working status of EV charger and keep you informed of relevant charging information. If a fault is found, it will alert you and let you deal with the problem immediately.
- 【Portable Car Charging Station】Our portable EV charger is lightweight designed and included storage bag to makes it easy to carry around and stay organized in your car, allowing you to charge anywhere, anytime, without having to find an EV charging station outside. We provide a durable NEMA 5-15P to 6-20R adapter, This EV charger can be carried directly in the car, always available, and can be charged anywhere there is a 120V or 240V socket.
- 【FASTER CHARGING】Our Level 2 (40Amps, 240V) EV charger charges up to 7 times faster than a standard wall outlet (Level 1), making it quick and effortless to charge your electric vehicle.
- 【UL STANDARD & SAFE EV CHARGER】The 40A EV charger uses high-quality raw materials, and both the charging gun and the cable are in compliance with UL standards , so you can use it with confidence and safety. Our level 2 EV charger features advanced S-PROTECH technology for safe and smart charging at maximum speed. It is designed to protect against short-circuit, current leakage, grounding, thermal overload, over-charging, and over-current.
- 【SMARTER CHARGING AND ADJUSTABLE CURRENT】EV charger comes equipped with adjustable current mode and timer feature for more cost-effective charging. The current of Level 2 charger can be adjusted from 12A to 16A for 110V, and from 12A to 40A for 240V (with options of12A,16A,24A, 32A, 40A).Auto Mode maximizes current output for fast charging, while Manual Mode optimizes current output to prolong battery life. Set a timer to charge during off-peak hours and save even more on electricity costs.
- 【IP66 WATERPROOF AND PORTABLE CHARGING】The 40A EV charger is waterproof and dustproof (IP66) for reliable use in all weather conditions, both indoors and outdoors. It comes with a 110V cable and a custom protective case for safe storage in your vehicle, so you can recharge your EV anywhere - whether you're on a business trip,interviewing family and friends,or traveling. With a 30 FT (9.1 M) cable length from plug to charging gun, giving you the flexibility to park your car wherever you need to.
- 【WORK WITH ANY EV AND 3-YEAR WARRANTY】The portable EV charger is compatible with all electric vehicles and plug-in hybrids with J1772 connectors, including leading brands such as Tesla charger (need SEAJ1772 adapter,not include), Ford, Hyundai, Kia, Nissan, Chevrolet and more. Our residential EV chargers come with a 3-year limited warranty and lifetime technical support for added peace of mind. We provide 24-hour sales service and free return exchange service.
- ⚡FAST CHARGING - This 32A EV Charger aims to make EVs charging efficient and convenient. This is the optimal choice for car home charging. The 25ft cable provides ample length, catering to the needs of most garages and driveways.
- 🔌Charging Plug - This product adopts NEMA 14-50 Plug, which can accept a 240V input voltage. You can attach it on the 240V socket to reach the Level 2 charging level. In addition, a NEMA 5-15 adapter is inclueds，which makes the EV charger perfectly adapt to the 120V socket to get a Level 1 Chagrging
- 👍 One is All - Designed to be compatible with all SAE-J1772 electric vehicles and plug-in hybrid vehicles, this EV charger is an excellent choice for users who own multiple electric vehicles. With its versatility, you no longer need to worry about compatibility issues.
- 🚦 Safety is a top priority, which is why this charger is equipped with a LED indicator on the control box. This indicator displays the charging status of your EV, alerting you immediately to any potential issues. Additionally, the charger incorporates triple protection functions, including Leakag Protection, Overcharge Protection, and Under Voltage Protection, ensuring a safe and reliable charging experience.
- 📲Smart Control: Take control of your charging experience with the adjustable current function. Users have the flexibility to select from 7 levels of current, ranging from 6A to 32A. Additionally, this EV charger features a delay charging function, enabling automatic charging during off-peak hours. This helps reduce charging costs and optimizes charging efficiency.
- 🔋𝟒𝐗 𝐅𝐚𝐬𝐭𝐞𝐫 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠: ShockFlo level 2 EV Charger charging 4X speed than a standard charger. Getting 44 miles in 4 hours (Charging Power: 240V, 16A, 3.8KW ). Equipped with 𝐍𝐄𝐌𝐀 𝟔-𝟐𝟎 𝐏𝐥𝐮𝐠 (𝐥𝐞𝐯𝐞𝐥 𝟐 𝐜𝐢𝐫𝐜𝐮𝐢𝐭𝐬, 𝟐𝟒𝟎𝐕), 𝐚𝐧𝐝 𝐚𝐝𝐚𝐩𝐭𝐞𝐫 𝐭𝐨 𝐍𝐄𝐌𝐀 𝟓-𝟏𝟓𝐏 (𝐥𝐞𝐯𝐞𝐥 𝟏 𝐜𝐢𝐫𝐜𝐮𝐢𝐭𝐬,𝟏𝟏𝟎𝐕). Match different circuits with ease, charging your car more freely at home or outdoors. 🌟(𝐍𝐨𝐭𝐞: EV Charger will charge slowly when charging 80% or temperature rises to a high point for safety of your car)
- 🚗𝐂𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐥𝐞 𝐰𝐢𝐭𝐡 𝐀𝐥𝐥 𝐉𝟏𝟕𝟕𝟐 𝐄𝐕𝐬 𝐂𝐡𝐚𝐫𝐠𝐢𝐧𝐠 𝐏𝐨𝐫𝐭: Shockflo level 1 EV charger used for all J1772 electric vehicles and plug-in hybrids.Including Ford, GM, Nissan Leaf Series, Audi e-tron, Kia, Honda (Clarity Electric/PHEV), BMW (i3, 5 Series), Chevrolet (Volt,Bolt), Toyota (Prius Prime,RAV4 Prime), and Hyundai (Ioniq, Kona), Ford (Fusion Energi) and more.
- ✅𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞, 𝐂𝐡𝐚𝐫𝐠𝐞𝐫 𝐌𝐨𝐫𝐞 𝐒𝐚𝐟𝐞𝐫: Feature with FCC international certified and built-in against lightning protection, current leakage, grounding, low-voltage, over-voltage, over-charge, over-heat and over-current etc upgrade protect system. Besides, the EV Charger will auto power off when fully charged; ensuring the safety of your car. We suggest you add a circuit breaker to your home circuit for more safe.
- 👜𝐏𝐨𝐫𝐭𝐚𝐛𝐥𝐞 𝐄𝐕 𝐂𝐡𝐚𝐫𝐠𝐞𝐫: With storage bag, you can carry it out everywhere easily and not take up space. The control box and j1772 charger are made of anti-rolling and anti-scratch material and feature IP65 waterproof. EV charger level 1 works from -40℉ to 131℉. It is friendly to use outdoors or at home. ⚠️Warm Tips: We suggest you better not be exposed to sun directly due to it will lead to a rising temperature, which affects charging power or automatic power off（not affect the use of next time）
- 🚗𝐏𝐥𝐮𝐠-𝐩𝐥𝐚𝐲 𝐟𝐨𝐫 𝐄𝐯𝐞𝐫𝐲𝐰𝐡𝐞𝐫𝐞:Shockflo EV charger feature with 21FT charging cable, it is long enough for most driveways or garages. And plug-play design ensures you charge your car more conveniently and faster without any installation. And LED indicator lights make you master the charging state easily.
- UNIVERSAL COMPATIBILITY: Seamlessly transitions between NACS and J1772 connectors, accommodating all major North American EVs including Tesla Vehicles
- CHARGING SPEED: Up to 44 miles of range per hour of charge, with up to 11.5 kW / 48 amp output, depending on Tesla model and breaker size.
- CONVENIENCE: Indoor or outdoor installation (by your own electrician or one of the 1,400+ Tesla Certified Electricians) with variable amperage that allows max output to be customized to an existing power supply and supports any output up to 48A. Possible max output configurations include: 48A, 40A, 32A, 24A, 16A, 12A.
- CONNECTIVITY: Connecting the Wall Connector to a local Wi-Fi network enables over-the-air firmware updates for continual product improvements and remote access control via the app.
- POWER-SHARE: Power-share is ideal for locations that need to charge more than one Tesla at the same time. This functionality allows up to six Wall Connectors to be linked for efficient power management.
- Engineered by Autel, the industry-leader in automotive diagnostic tools since 2004, the MaxiCharger Home is a Level 2, 240 Volt electric vehicle (EV) charging station that can charge any EV or plug-in hybrid up to 9X faster than a Level 1 regular outlet charger.
- The advanced Autel Charge mobile app allows you to track, manage, schedule, and optimize smart EV charging anytime to take advantage of off-peak electricity rates. Adjustable power output up to 50 Amps allows you to choose what works best for your home and lifestyle, helping to avoid costly electrical upgrades.
- A durable 25-foot cable, sturdy construction, and high-grade materials provide maximum weather resistance. A NEMA 4X protection rating provids safe and reliable indoor and outdoor usage in any climate.
- Wi-Fi, Bluetooth, and Ethernet connectivity options ensure automatic OTA (over-the-air) firmware updates and seamless connectivity and communication with your mobile device. The optional start and stop RFID card functionality can prevent unauthorized use.
- A 3-year warranty, 24/7 support from the best-in-class charging stations customer service, and automatic updates will deliver safe and secure electric vehicle charging for years to come.
Last update on 2024-04-02 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.