N400 – Loss of Electrical Power from Loose Ground Stud – 2019-2020 Land Rover Discovery

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N400NAS6
TECHNICAL BULLETIN
20 APR 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
PARTS QUANTITY
N400 C Ground stud –
Renew
05.10.20 0.2 LR149837 1
N400 D Ground stud –
Renew
Drive in/drive
out
05.10.20
02.02.02
0.2
0.2
LR149837
–
1
–
WARRANTY:
Page 3 of 9
https://topix.landrover.jlrext.com/topix/service/procedure/1182260/ODYSSEY_FSA/G285… 4/20/2021
Normal Warranty policies and procedures apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside normal warranty period), a copy of the repair invoice must
be produced as proof of the repair. The retailer must directly reimburse the customer
and a claim for recovery of this cost by using the related damage procedure.
Claims for related damages can only be made when the Recall claim has been paid
and accepted. Only vehicles eligible for this Program are included in this process. Only
one claim per vehicle for related damages will be accepted. Only repairs performed
using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting Program Code ‘N400’ and by clicking the Related Damage
radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost
to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in
local currency. A copy of the invoice must be appended to the repair order for
Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field
on the claim to itemize and explain the charges.
CUSTMER REIMBURSEMENT FOR PREVIOUS REPAIRS:

***********************************************************************************************************

IMPORTANT SAFET LL
This notice applies to your vehicle,
December 18, 2020

SAFETY RECALL N400: Startup Battery Ground Stud – Insufficient Ground Contact
Vehicles Affected: Land Rover Discovery Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-694
Dear Land Rover Discovery Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain
2019-2020 model year Land Rover Discovery vehicles.
Your vehicle is included in this Recall action.

What is the reason for this program?
An issue has been identified where, due to insufficient contact of the battery ground stud to the
chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in
motion and may lose all electrical power.
Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could
lead to an increased risk of a crash.

What will Land Rover and your authorized Land Rover Retailer do?

Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover
retailer will replace the ground stud with a modified part.
There will be no charge for this repair under this program.

What if I have previously paid for this concern?

If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.

What should you do?

Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N400’.

Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
04
0000094
0000001

Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.

What should you do if you have further questions?

If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.

You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153) or go to
https://www.safercar.gov.

Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service Jaguar Land Rover North America, LLC

************************************************************************************************************

SAFETY RECALL N400 (NHTSA 20V-694) –
STARTUP BATTERY GROUND STUD –
INSUFFICIENT GROUND CONTACT
NAS20.12.006 RECALL USA AFTERSALES BULLETIN
DECEMBER 9, 2020
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2019-2020 model year Land Rover Discovery vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates NAS20.11.018 and replaces NAS20.04.006.
PARTS DESCRIPTION PART NUMBER QUANTITY
M6 Ground stud
LR149837
1
SPECIAL TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS) PARTS QUANTITY
N400
C
Ground stud – Renew
05.10.20
0.2
LR149837
1 N400 D Ground stud – Renew Drive in/drive out 05.10.20 02.02.02 0.2 0.2 LR149837 – 1 –
Normal Warranty policies and procedures apply.
CUSTOMER REIMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost by using the related damage procedure.
Claims for related damages can only be made once the Recall claim has been paid and accepted. Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting Program Code ‘N400’ and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
SAMPLE OWNER LETTER: SAFETY RECALL N400
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALRXXXXXXXXXXXXX
January 2021
SAFETY RECALL N400: Startup Battery Ground Stud – Insufficient Ground Contact
Vehicle Affected: Land Rover Discovery Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-694
Dear Land Rover Discovery Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2019-2020 model year Land Rover Discovery vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified where, due to insufficient contact of the battery ground stud to the chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in motion and may lose all electrical power.
Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of an accident.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will replace the ground stud with a modified part.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N400’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. sample
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
sample

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