June 3, 2021 NHTSA CAMPAIGN NUMBER: 21V424000
PCM May Switch Off and Cause Engine Stall
An engine stall can increase the risk of a crash.
NHTSA Campaign Number: 21V424
Manufacturer Jaguar Land Rover North America, LLC
Components POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 163
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Land Rover Defender vehicles equipped with 6-cylinder engines. The Powertrain Control Module (PCM) may unexpectedly switch off while the vehicle is in motion, resulting in an engine stall with no warning.
Remedy
The Connected Diagnostic Services (CDS) and the Over-the-air (OTA) diagnostics functionality will be disabled, either by a dealer or through an OTA update, free of charge. Owner notification letters were mailed July 28, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N599.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Land Rover has a Recall
JULY 7, 2021
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a Safety Recall on certain Land Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.06.016.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to a Connected Diagnostic Services (CDS) software issue, the Powertrain Control Module (PCM) may switch off within 5-10 minutes of a drive cycle while the vehicle is in motion. Should the PCM switch off, the engine will cut out with no warning. Driver assistance systems such as brake boost and power assisted steering will continue to operate absent of engine operation.
AFFECTED VEHICLE RANGE
A total of 163 vehicles are potentially involved in the USA and Federalized Territories.
Defender
Model Year: ………….. 2020-2021
VIN: ………………………… SALEP7EU7L2003288-SALEP7EUXL2034387
…………………………………. SALE37RU7M2034810-SALE37RU1M2046242
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Engine cut-out without warning while driving may pose an increased risk of a crash.
SERVICE PROGRAM / REWORK ACTION
A Software Over The Air (SOTA) update will be completed to switch off the Connected Diagnostic Services (CDS) and disable the Diagnostics Over the Air (DOTA) functionality. The software update will be performed through SOTA and so an authorized retailer visit is not required. If the customer needs assistance in completing the SOTA update, they will be advised to contact their authorized Land Rover retailer to have the required software update completed.
There will be no charge to owners for this action under this Program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
OWNER NOTIFICATION
Owner notification, if necessary, is expected to occur on or before July 30, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N599NAS, SAFETY RECALL: Engine Cut-Out, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
TECHNICAL Q & A: SAFETY RECALL
Main Message: The Powertrain Control Module (PCM) may unexpectedly switch off within 5-10 minutes of a drive cycle while the vehicle is in motion.
Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964
Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Should the PCM switch off, the engine will cut out with no warning. Driver assistance systems such as brake boost and power assisted steering will continue to operate absent of engine operation. Engine cut-out without warning while driving may pose an increased risk of a crash.
Can you tell me more about what is wrong with the vehicles?
The issue results from an interaction of the Connected Diagnostics Services (CDS) functionality and the PCM. The entry conditions for the engine cut-out were established as being a consequence of a software watch-dog in the PCM. Where the CDS sought to read Diagnostic Trouble Code(s) (DTC) in the PCM, the PCM run-time increased triggering the watch-dog. This increased run-time can, where it exceeds 10 ms, trigger the PCM to switch off.
How would the customer become aware of potentially having this concern?
Customers will experience an engine cut-out approximately 5 to 10 minutes into a drive cycle, with subsequent engine cut-out events every 5 to 10 minutes until an authorized retailer clears any DTC held within the PCM.
Does this concern affect vehicle safety?
Yes. Engine cut-out without warning while driving may pose an increased risk of a crash.
Has Jaguar Land Rover Limited received many complaints?
Yes. Several complaints have been received for this issue.
Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
How was the condition discovered?
Jaguar Land Rover was informed following a number of Electronic Product Quality Report (EPQR) received from the market of cut-out while in motion.
How long has Jaguar Land Rover known about this problem?
The investigation into this issue was opened on March 26, 2021.
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
What has Jaguar Land Rover done in production?
Production vehicles are manufactured with updated software.
What will an authorized Land Rover retailer do to the vehicles?
A Software Over The Air (SOTA) update will be sent to switch off the CDS and disable the Diagnostics Over The Air (DOTA) functionality. The software update will be performed through SOTA and so an authorized retailer visit is not required. If the SOTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized retailer to have the software update performed.
Which vehicles are affected by this recall?
Certain 2020-2021 model year Land Rover Defender vehicles, manufactured from February 2, 2019 to April 7, 2021 and within the VIN ranges below, are affected:
- SALEP7EU7L2003288-SALEP7EUXL2034387
- SALE37RU7M2034810-SALE37RU1M2046242
Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Is the software available to rework vehicles?
Yes, the necessary software is available as a SOTA update and also for authorized Land Rover retailers to conduct this repair.
How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
How long does it take for the vehicle to be inspected and repaired?
The SOTA update is completed at a time convenient to the customer and does not require any retailer intervention. If SOTA updates are not completed, a retailer visit will be required. The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 15 minutes to complete. Due to retailer schedules, vehicles may be required for longer.
Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
July 28, 2021
SAFETY RECALL N599: Engine Cut-Out
Vehicle Affected: Land Rover Defender Model Year: 2020-2021
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-424 Dear Land Rover Defender Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 model year Land Rover Defender vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
The Powertrain Control Module (PCM) may unexpectedly switch off within 5-10 minutes of a drive cycle while the vehicle is in motion. Should the PCM switch off, the engine will stall with no warning. Driver assistance systems such as brake boost and power assisted steering will continue to operate absent of engine operation.
An engine stall without warning while driving can increased the risk of a crash.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. A Software Over The Air (SOTA) update will switch off the Connected Diagnostic Services (CDS) and disable the Diagnostics Over The Air (DOTA) functionality. The software update will be performed through SOTA and so a retailer visit is not required.
There will be no charge for this repair under this Program.
What should you do?
Please complete this SOTA update using the touchscreen prompts. If you need assistance with this SOTA update, please contact your authorized Land Rover retailer who can assist you in completing the required software update process under Program Code ‘N599’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days.
How long will it take?
The SOTA update can be completed at a time convenient to you and does not require any retailer intervention. If SOTA updates are not completed, an authorized retailer visit will be required. The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 15 minutes. Your retailer can provide you with a better estimate of the overall time for the service visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll free Vehicle Safety Hotline at 1 888 327 4236 (TTY: 1 800 424 9153); or go to http://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
573.6 (c) (6) – Chronology of Events (Recall N599)
A Product Safety and Compliance Committee (PSCC) Investigation was opened on March 26, 2021 following a number of Electronic Product Quality Reports (EPQR) received from the market of cut out while in motion. The PSCC directed an engineering team to investigate the issue to discover possible causes and scope of this issue along with identification of vehicles which may be affected.
The engineering team reported back to the PSCC during March and April 2021 with their initial findings which indicated that in-field updates made to enable the Connected Diagnostic
Services (CDS) vehicles post-production was under review. Interrogation of Jaguar Land Rover‘s information systems seeking to locate the presence of DTC P0606, an indicator of an occurrence, was completed.
Part of the engineering investigation extended to the interaction of the CDS, the Diagnostics Over the Air (DOTA) functionality and its interaction with other vehicle systems. This included sending an instruction to disable the CDS function though a SOTA campaign to allow better understanding of the means by which the DOTA activity operates. The population of vehicles where DOTA was enabled was approximately 31,000 vehicles in the United States and Canada. This activity was completed mid-April 2021.
The engineering investigation also sought to define what triggers were needed, and any sequence of events required, to introduce the conditions where the PCM would unexpectedly switch off.
At the end of April 2021, a data review was requested to understand the current state of reports and then determine the presence of a pattern or trend. This review was completed and reported out in early May at the Product Safety and Compliance Committee (PSCC). The entry conditions and triggers for the engine cut out were established through testing and recognized as being a consequence of a software watch-dog in the PCM. Where the CDS sought to read DTC’s in the PCM, the PCM run time increased triggering the watch-dog. This increased runtime can, where it exceeds 10ms, triggers the PCM to switch off.
The PSCC reviewed the trend data and scope of the concern and progressed the issue to the Recall Determination Committee (RDC).
The RDC reviewed all information available on May 26, 2021. The RDC acknowledged during the investigation phase, a number of vehicles with the SOTA capability had received a CDS Turn Off instruction through SOTA which is now understood to remove the issue. RDC concluded that for those vehicles where the CDS Turn Off instruction is known not to have been successfully transacted, the issue represents an unreasonable risk to safety and that a voluntary safety recall be conducted.
There have been no reported accidents, injuries or fires as a result of this concern.
PRINTED COPIES ARE UNCONTROLLED 29
CAMPAIGN LAUNCH STATUS
SAFETY RECALL N599 – ENGINE CUT-OUT
AFFECTED MODELS 20-21MY Defender with P6 engine
VOLUME AFFECTED 163 USA 19 CAN
REPAIR
Due to a Connected Diagnostic Services (CDS) software issue,
the Powertrain Control Module (PCM) may switch off without
warning within 5-10 minutes of starting a drive cycle. A Software
Over the Air (SOTA) update is being released directly to
customers, to switch off Connected Diagnostic Service and
prevent the engine shut down. A technical bulletin will also be
provided to retailers for a Pathfinder delivered PCM update
should the SOTA update not complete and the customer needs
assistance.
REPAIR TIME 0.2 hrs + DIDO
TARGET CAMPAIGN LAUNCH July 6th 2021
Notes One USA vehicle is unsold and will require the Pathfinder update
N599 RECALL 20-21MY DEFENDER – ENGINE CUT OUT
**************************************************************************************************************
The following Electronic Product Quality Reports (EPQR) formed part of the investigation and
determination of this campaign:
EPQR ID Brand Model Line Date Received
9197811 Land Rover Defender/L663 17‐Feb‐21
9197895 Land Rover Defender/L663 24‐Feb‐21
9197896 Land Rover Defender/L663 24‐Feb‐21
9197897 Land Rover Defender/L663 24‐Feb‐21
9197960 Land Rover Defender/L663 01‐Mar‐21
9198023 Land Rover Defender/L663 03‐Mar‐21
9198046 Land Rover Defender/L663 04‐Mar‐21
9198047 Land Rover Defender/L663 04‐Mar‐21
9198048 Land Rover Defender/L663 04‐Mar‐21
9198082 Land Rover Defender/L663 05‐Mar‐21
9198123 Land Rover Defender/L663 09‐Mar‐21
9198128 Land Rover Defender/L663 09‐Mar‐21
9198129 Land Rover Defender/L663 09‐Mar‐21
9198180 Land Rover Defender/L663 10‐Mar‐21
9198385 Land Rover Defender/L663 19‐Mar‐21
9198527 Land Rover Defender/L663 26‐Mar‐21
9198586 Land Rover Defender/L663 29‐Mar‐21
9198795 Land Rover Defender/L663 12‐Apr‐21
**************************************************************************************************************
SAFETY RECALL N599 (NHTSA 21V-424) –
ENGINE CUT-OUT
NAS21.07.007 RECALL USA AFTERSALES BULLETIN
JULY 7, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain Land Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.06.016.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to a Connected Diagnostic Services (CDS) software issue, the Powertrain Control Module (PCM) may switch off within 5-10 minutes of a drive cycle while the vehicle is in motion. Should the PCM switch off, the engine will cut out withno warning. Driver assistance systems such as brake boost and power assisted steering will continue to operateabsent of engine operation.
AFFECTED VEHICLE RANGE
A total of 163 vehicles are potentially involved in the USA and Federalized Territories.
Defender Model Year: ………….. 2020-2021 VIN: ………………………… SALEP7EU7L2003288-SALEP7EUXL2034387 …………………………………. SALE37RU7M2034810-SALE37RU1M2046242
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Engine cut-out without warning while driving may pose an increased risk of a crash.
SERVICE PROGRAM / REWORK ACTION
A Software Over The Air (SOTA) update will be completed to switch off the Connected Diagnostic Services (CDS) and disable the Diagnostics Over the Air (DOTA) functionality. The software update will be performed through SOTA and so an authorized retailer visit is not required. If the customer needs assistance in completing the SOTA update, they will be advised to contact their authorized Land Rover retailer to have the required software update completed.
There will be no charge to owners for this action under this Program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification, if necessary, is expected to occur on or before July 30, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N599NAS, SAFETY RECALL: Engine Cut-Out, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N599
A
Powertrain Control Module (PCM) – Update ECU
85.18.03
0.2 N599 B Powertrain Control Module (PCM) – Update ECU Drive in/drive out 85.18.03 02.02.02 0.2 0.2
Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER: SAFETY RECALL N599
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALXXXXXXXXXXXXXX
July 2021
SAFETY RECALL N599: Engine Cut-Out
Vehicle Affected: Land Rover Defender Model Year: 2020-2021
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-424
Dear Land Rover Defender Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2020-2021 model year Land Rover Defender vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
The Powertrain Control Module (PCM) may unexpectedly switch off within 5-10 minutes of a drive cycle while the vehicle is in motion. Should the PCM switch off, the engine will cut out with no warning. Driver assistance systems such as brake boost and power assisted steering will continue to operate absent of engine operation.
Engine cut-out without warning while driving may pose an increased risk of a crash.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. A Software Over The Air (SOTA) update will switch off the Connected Diagnostic Services (CDS) and disable the Diagnostics Over The Air (DOTA) functionality. The software update will be performed through SOTA and so a retailer visit is not required.
There will be no charge for this repair under this program.
What should you do?
Please complete this SOTA update using the touchscreen prompts. If you need assistance with this SOTA update, please contact your authorized Land Rover retailer who can assist you in completing the required software update process under Program Code ‘N599’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The SOTA update is completed at a time convenient to the you and does not require any retailer intervention. If SOTA updates are not completed, an authorized retailer visit will be required. The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 15 minutes. Your retailer can provide you with a better estimate of the overall time for the service visit. sample
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected] Please include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Thomas Giese Director, Technical Services Customer Service Jaguar Land Rover North America, LLC
sample
TECHNICAL Q & A: SAFETY RECALL
Main Message: The Powertrain Control Module (PCM) may unexpectedly switch off within 5-10 minutes of a drive cycle while the vehicle is in motion.
Q1
Who do I contact if a member of the press contacts me about this recall?
A
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr Director, Communications Jaguar Land Rover North America, LLC
[email protected] Office: +1-201-760-8561 Cell: +1-201-739-2964
Q2
Why is Jaguar Land Rover recalling certain Land Rover vehicles?
A
Should the PCM switch off, the engine will cut out with no warning. Driver assistance systems such as brake boost and power assisted steering will continue to operate absent of engine operation. Engine cut-out without warning while driving may pose an increased risk of a crash.
Q3
Can you tell me more about what is wrong with the vehicles?
A
The issue results from an interaction of the Connected Diagnostics Services (CDS) functionality and the PCM. The entry conditions for the engine cut-out were established as being a consequence of a software watch-dog in the PCM. Where the CDS sought to read Diagnostic Trouble Code(s) (DTC) in the PCM, the PCM run-time increased triggering the watch-dog. This increased run-time can, where it exceeds 10 ms, trigger the PCM to switch off.
Q4
How would the customer become aware of potentially having this concern?
A
Customers will experience an engine cut-out approximately 5 to 10 minutes into a drive cycle, with subsequent engine cut-out events every 5 to 10 minutes until an authorized retailer clears any DTC held within the PCM.
Q5
Does this concern affect vehicle safety?
A
Yes. Engine cut-out without warning while driving may pose an increased risk of a crash.
Q6
Has Jaguar Land Rover Limited received many complaints?
A
Yes. Several complaints have been received for this issue.
Q7
Have there been any accidents or injuries?
A
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8
How was the condition discovered?
A
Jaguar Land Rover was informed following a number of Electronic Product Quality Report (EPQR) received from the market of cut-out while in motion.
Q9
How long has Jaguar Land Rover known about this problem?
A
The investigation into this issue was opened on March 26, 2021.
Q10
Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
A
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11
What has Jaguar Land Rover done in production?
A
Production vehicles are manufactured with updated software.
Q12
What will an authorized Land Rover retailer do to the vehicles?
A
A Software Over The Air (SOTA) update will be sent to switch off the CDS and disable the Diagnostics Over The Air (DOTA) functionality. The software update will be performed through SOTA and so an authorized retailer visit is not required. If the SOTA update cannot be successfully completed, the customer will be notified and advised to visit an authorized retailer to have the software update performed.
Q13
Which vehicles are affected by this recall?
A
Certain 2020-2021 model year Land Rover Defender vehicles, manufactured from February 2, 2019 to April 7, 2021 and within the VIN ranges below, are affected:
– SALEP7EU7L2003288-SALEP7EUXL2034387
– SALE37RU7M2034810-SALE37RU1M2046242
Q14
Are other Jaguar Land Rover models affected by these actions?
A
No other models, other than those listed on this document, are known to be affected by this condition.
Q15
Is the software available to rework vehicles?
A
Yes, the necessary software is available as a SOTA update and also for authorized Land Rover retailers to conduct this repair.
Q16
How much will the recall cost Jaguar Land Rover?
A
Cost was not a factor in deciding to recall these vehicles.
Q17
How do I know if my vehicle is affected?
A
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18
How long does it take for the vehicle to be inspected and repaired?
A
The SOTA update is completed at a time convenient to the customer and does not require any retailer intervention. If SOTA updates are not completed, a retailer visit will be required. The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 15 minutes to complete. Due to retailer schedules, vehicles may be required for longer.
Q19
Can I continue to drive my vehicle safely until it has been recalled?
A
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
**************************************************************************************************************
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | DEFENDER | 2020-2021 |
14 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-21V424-8061.pdf 282.142KB
Recall 573 Report – Amendment 2
RCLRPT-21V424-7634.PDF 215.006KB
Recall Acknowledgement
RCAK-21V424-1906.pdf 646.223KB
Defect Notice 573 Report
RCLRPT-21V424-4152.PDF 215.004KB
Chronology
RMISC-21V424-7382.pdf 48.888KB
Recall 573 Report – Amendment 1
RCLRPT-21V424-9022.PDF 215.001KB
Remedy Instructions and TSB
RCRIT-21V424-4389.pdf 301.455KB
Manufacturer Notices(to Dealers,etc) – 7/07/2021
RCMN-21V424-8953.pdf 242.927KB
Manufacturer Notices(to Dealers, etc) – 8/27/2021
RCMN-21V424-8788.pdf 641.566KB
Miscellaneous – Chronology
RMISC-21V424-6085.pdf 91.368KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N599 RECALL 20-21MY DEFENDER – ENGINE CUT OUT
RMISC-21V424-9705.pdf 78.498KB
Miscellaneous Document – CAMPAIGN LAUNCH STATUS
RMISC-21V424-3169.pdf 73.943KB
Remedy Instructions and TSB
RCRIT-21V424-6120.pdf 295.532KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V424-2203.PDF 211.251KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V424&docType=RCL
JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions – without security access – can be purchased via TOPIx (From the User ID – Options Menu – Programming subscriptions – click add). Module programming – with security access – is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.
