June 3, 2021 NHTSA CAMPAIGN NUMBER: 21V424000
An engine stall can increase the risk of a crash.
NHTSA Campaign Number: 21V424
Components POWER TRAIN, ELECTRICAL SYSTEM
Potential Number of Units Affected 163
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Land Rover Defender vehicles equipped with 6-cylinder engines. The Powertrain Control Module (PCM) may unexpectedly switch off while the vehicle is in motion, resulting in an engine stall with no warning.
The Connected Diagnostic Services (CDS) and the Over-the-air (OTA) diagnostics functionality will be disabled, either by a dealer or through an OTA update, free of charge. Owner notification letters are expected to be mailed July 30, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N599.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
573.6 (c) (6) – Chronology of Events (Recall N599)
A Product Safety and Compliance Committee (PSCC) Investigation was opened on March 26, 2021 following a number of Electronic Product Quality Reports (EPQR) received from the market of cut out while in motion. The PSCC directed an engineering team to investigate the issue to discover possible causes and scope of this issue along with identification of vehicles which may be affected.
The engineering team reported back to the PSCC during March and April 2021 with their initial findings which indicated that in-field updates made to enable the Connected Diagnostic
Services (CDS) vehicles post-production was under review. Interrogation of Jaguar Land Rover‘s information systems seeking to locate the presence of DTC P0606, an indicator of an occurrence, was completed.
Part of the engineering investigation extended to the interaction of the CDS, the Diagnostics Over the Air (DOTA) functionality and its interaction with other vehicle systems. This included sending an instruction to disable the CDS function though a SOTA campaign to allow better understanding of the means by which the DOTA activity operates. The population of vehicles where DOTA was enabled was approximately 31,000 vehicles in the United States and Canada. This activity was completed mid-April 2021.
The engineering investigation also sought to define what triggers were needed, and any sequence of events required, to introduce the conditions where the PCM would unexpectedly switch off.
At the end of April 2021, a data review was requested to understand the current state of reports and then determine the presence of a pattern or trend. This review was completed and reported out in early May at the Product Safety and Compliance Committee (PSCC). The entry conditions and triggers for the engine cut out were established through testing and recognized as being a consequence of a software watch-dog in the PCM. Where the CDS sought to read DTC’s in the PCM, the PCM run time increased triggering the watch-dog. This increased runtime can, where it exceeds 10ms, triggers the PCM to switch off.
The PSCC reviewed the trend data and scope of the concern and progressed the issue to the Recall Determination Committee (RDC).
The RDC reviewed all information available on May 26, 2021. The RDC acknowledged during the investigation phase, a number of vehicles with the SOTA capability had received a CDS Turn Off instruction through SOTA which is now understood to remove the issue. RDC concluded that for those vehicles where the CDS Turn Off instruction is known not to have been successfully transacted, the issue represents an unreasonable risk to safety and that a voluntary safety recall be conducted.
There have been no reported accidents, injuries or fires as a result of this concern.
2 Affected Products
3 Associated Documents
Defect Notice 573 Report
Latest Recalls Documents
For the most up to date documents from NHTSA for this Recall, click the lick above
JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions – without security access – can be purchased via TOPIx (From the User ID – Options Menu – Programming subscriptions – click add). Module programming – with security access – is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.
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- 👍【SAME AS MK908P & BETTER TECH SUPPORT】 MS908S Pro has EXACTLY the same diagnostics and service functions as MK908P and Autel MaxiSys Elite. Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US! NOTE: MS908S Pro is for North & South America only, and support English only.
- 👍【J-2534 ECU PROGRAMMING】Autel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device included, it is capable of replacing the existing software & firmware and programming new ECUs(PCM, ECM) for specific BMW and Benz.
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- VCX is designed on the basis of the latest automotive international standards so that it can support many professional automotive diagnostic applications
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- One year warranty. Please contact us via order center if you have any problem with software installation
- [J2534 Programming and Coding]: The Autel MK908P has featured both SAE J2534-1 and J2534-2 reprogramming standards, which means it allows you to reprogram emissions-related controllers and, in some cases, diagnose vehicles with factory functionality. And it can conduct OE-level diagnostic for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS, and BMW 3G. Compare with Autel Elite and other tablet scanners, the MK908P has a higher cost performance.
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- 【Why Choose Autel Scanner MaxiIM IM608】This 2021 version key programming scan tool is the upgraded IM508, with more advanced key programming & IMMO services; wider IMMO vehicle coverage: 95% of models after 2014, over 80 makes worldwide and still growing; OE-level diagnostics based on MS908PRO with ECU coding, active test, all system access, complete 30+ service functions, etc.; further improved hardware: 10.1” Android, 6 Core, 64GB, 15000mAh.
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Note: IM608 just can be used in the US. Don’t take it to other countries or change the IP.
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NOTE: Service & Special Functions are NOT universally compatible.
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You can get the required language by providing the serial number for customer service via contact with us directly. Compatible with more than 80 makes and models from the US, Asian and European, the Autel IM608 can perform OE-Level all-system diagnostics for Chrysler, Dodge, Ford, GM, Jeep, etc.
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Last update on 2021-06-18 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-06-18 / Affiliate links / Images from Amazon Product Advertising API