April 8, 2021 NHTSA CAMPAIGN NUMBER: 21V248000
Missing Welds May Weaken Rear Rail Assembly
The weakened rear rail assembly may allow the rear bumper beam to detach when the vehicle is being towed or the tow-bar assembly to detach when towing a trailer. Either of these scenarios can increase the risk of a crash.
NHTSA Campaign Number: 21V248
Manufacturer Jaguar Land Rover North America, LLC
Components STRUCTURE
Potential Number of Units Affected 3
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 and 2020 Jaguar XE vehicles that received a replacement rear rail assembly as part of a service repair. Missing spot welds may weaken the structural strength of the rear rail assembly.
Remedy
Jaguar will notify owners, and dealers will replace the rear rail assembly, free of charge. Owner letters were mailed May 7, 2021. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H349.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Jaguar has a Recall
SAFETY RECALL H349 (NHTSA 21V-248) – REAR
SIDE MEMBER ASSEMBLY MISSING SPOT WELDS
| NAS21.05.002 | RECALL | USA |
AFTERSALES BULLETINMAY 4, 2021 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2017, 2018, and 2020 model year Jaguar XE vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.04.010.
DESCRIPTION OF ISSUE
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where one or both of the rear rail assemblies (rear longitudinal armatures) installed as part of an aftermarket repair may not have the specified structural strength due to a number of spot welds being missed during service part manufacture.
AFFECTED VEHICLE RANGE
A total of vehicles three (3) are potentially involved in the USA and Federal Territories.
| XE | |
| Model Year: …………….. 2017
VIN / Retailer: ………… |
/ Cole European |
| Model Year: …………….. 2018
VIN / Retailer: ………… |
/ Jaguar Darien |
| Model Year: …………….. 2020
VIN / Retailer: ………… |
/ Jaguar Lakeside |
EFFECT ON VEHICLE OPERATION
Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or, in a situation where the vehicle is towing a trailer, the towbar assembly could detach and control of the trailer will be lost.
This could increase the risk of a vehicle crash and personal injury to people in the surrounding area.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Jaguar retailer who will correct the affected vehicles with replacement parts installed in line with aftermarket welding standards. There will be no charge to owners for this action under this Program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before May 28, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that t he vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin H349NAS, SAFETV RECALL: Rear Side Member Assembly Missing Spot Welds, for detailed repair instructions.
PARTS
NOTE: use the Vehicle Identification Number {VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.
| VEHICLE IDENTIFICATION NUMBER (VIN) |
DESCRIPTION | PART NUMBER | QUANTITY |
| Rear Bumper mounting – Right | T2H35815 | 1 | |
| Rear Bumper mounting – Right T2H35815 1
Rear Bumper mounting – Left |
T2H35815
T2H35816 |
1
1 |
|
| Rear Bumper mounting – Left | T2H35816 | 1 |
TOOLS
Refer to t he Technical Bullet in referenced above for any required special tools.
CUSTOMER REIMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated t hat they have already paid for this concern as a normal retail repair (vehicle out side normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost by using t he related damage procedure.
Claims for related damages can only be made once the Recall claim has been paid and accepted. Only vehicles eligible for this Program are included in t his process. Only one claim per vehicle for related damages will be accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting Program Code ‘H349’ and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’.
All costs are to be entered in local currency.
A copy of the invoice must be appended to t he repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain t he charges.
TECHNICAL Q & A: SAFETY RECALL H349
Main Message: an issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where one or both of the rear rail assemblies (rear longitudinal armatures) installed as part of an aftermarket repair may not have the specified structural strength due to a number of spot welds being missed during service part manufacture.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
[email protected]
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Jaguar vehicles?
Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or, in a situation where the vehicle is towing a trailer, the towbar assembly could detach and control of the trailer will be lost. This could increase the risk of a vehicle crash and personal injury to people in the surrounding area.
Q3 Can you tell me more about what is wrong with the vehicles?
An investigation found during a reorganization of the low volume manufacturing cell, incorrect machine codes were used to program the automated process for the manufacture of the aftermarket specification rear side member. This incorrect programming led to a number of spot welds not being completed on the assembly during a defined time period. Engineering confirmed components with missing spot welds do not meet the structural integrity for that component.
Q4 How would the customer become aware of potentially having this concern?
Customers will not be aware their vehicle is affected by this concern.
Q5 Does this concern affect vehicle safety?
Yes. Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or, in a situation where the vehicle is towing a trailer, the towbar assembly could detach and control of the trailer will be lost. This could increase the risk of a vehicle crash and personal injury to people in the surrounding area.
Q6 Has Jaguar Land Rover Limited received many complaints?
Jaguar Land Rover has not received any complaints related to this issue.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
An investigation was opened on February 9, 2021, following an analysis by the critical concerns team into the manufacture of rear rail assembly for service repair vehicles.
Q9 How long has Jaguar Land Rover known about this problem?
The investigation was opened on February 9, 2021
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
Aftermarket rear side member service assemblies are manufactured with all the required welds to ensure structural rigidity.
Q12 What will an authorized Jaguar retailer do to the vehicles?
Authorized Jaguar retailers will correct the affected vehicles with replacement parts installed in line with aftermarket welding standards.
Q13 Which vehicles are affected by this recall?
The following Jaguar XE vehicles are affected:
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary parts are available for authorized Jaguar retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my Jaguar vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 4.5 hours. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my Jaguar vehicle safely until it has been recalled?
Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding their vehicles.
H349NAS1
TECHNICAL BULLETIN
04 MAY 2021
SECTION:
100-00
SUBJECT/CONCERN:
SAFETY RECALL: Rear Side Member Assembly Missing Spot Welds
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| XE (X760) | 2017 | 977182 |
| XE (X760) | 2018 | P30006 |
| XE (X760) | 2020 | P62811 |
MARKETS:
USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where one or both of the rear rail assemblies (rear longitudinal armatures) installed as part of an aftermarket repair may not have the specified structural strength due to a number of spot welds being missed during service part manufacture.
Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or, in a situation where the vehicle is towing a trailer, the tow-bar assembly could detach and control of the trailer will be lost. This could increase the risk of a vehicle crash and personal injury to people in the surrounding area.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION:
NOTE:
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalogue (EPC) to confirm part number(s) necessary to perform repairs.
| VIN | DESCRIPTION | PART NUMBER | QUANTITY |
| SAJAL4FXXJCP30006 | Rear Bumper mounting – Right | T2H35815 | 1 |
| SAJAR4BG1HA977182 | Rear Bumper mounting – Right Rear Bumper mounting – Left |
T2H35815 T2H35816 |
1 1 |
| SAJAJ4FX7LCP62811 | Rear Bumper mounting – Left | T2H35816 | 1 |
CUSTOMER REIMBURSEMENT PROCESS:
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle
outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The
retailer must directly reimburse the customer and a claim for recovery of this cost should be made using
the related damage procedure.
Claims for related damages may only be made when this bulletin has been paid/accepted.
Submit claims quoting Program Code ‘H349’ and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
Only vehicles eligible for Recall Action H349 are included in this process. Only one claim per vehicle for related damages will be accepted.
SERVICE INSTRUCTION:
NOTES:
- SAJAL4FXXJCP30006: complete this Service Instruction for the rear bumper RIGHT mounting.
- SAJAJ4FX7LCP62811: complete this Service Instruction for the rear bumper LEFT mounting.
- SAJAR4BG1HA977182: complete this Service Instruction for the rear bumper RIGHT AND LEFT mountings.
- This Service Instruction must be completed by a Jaguar Land Rover-approved bodyshop.
- Some variation in the illustrations may occur, but the essential information is always correct.
- Some components are shown removed for clarity.
1.
Access the rear bumper mounting (see TOPlx Workshop Manual section 501-30: Rear End Sheet Metal Repairs – Removal and Installation – Rear Bumper Mounting – Complete Removal Steps 1-11).
2.
Remove the 4 spot welds shown highlighted in the illustration.
3.
Remove the 4 spot welds shown highlighted in the illustration.
Use a suitable size drill bit to drill through the rear side member from the outside to access the spot welds on the inside wall of the rear side member.
4.
Carefully separate the joints and remove and discard the rear bumper mounting.
5.
Drill 2, 10 mm holes through the bottom of the rear side rail in the positions shown in the
illustration.
6.
Drill 4, 10 mm holes through both sides of the rear side member in the positions shown in the illustration.
Use a suitable size drill bit to drill through the rear side member from the outside to access the spot welds on the inside wall of the rear side member.
7.
Install the new rear bumper mounting (see TOPlx Workshop Manual section 501-30: Rear End Sheet Metal Repairs – Removal and Installation – Rear Bumper Mounting – Complete Installation Steps).
573.6 (c) (6) – Chronology of Events (Recall H349)
A Product Safety and Compliance Committee (PSCC) Investigation was opened on February 09, 2021, following an analysis by the critical concerns team into the manufacture of rear rail assembly for service repair vehicles. The PSCC directed an engineering team to investigate the issue to discover possible causes and to determine the scope of vehicles which may be affected.
During February and March 2021, the engineering team continually reported back to the PSCC their findings. The team confirmed during the low volume manufacture of rear rail assembly for use as service repair parts, a number of spot welds used to join the components together were missing.
The team found during a reorganization of the low volume manufacturing cell, incorrect machine codes were used to program the automated process for the manufacture of the aftermarket specification rear rail assembly. This incorrect programming led to a number of spot welds not being completed on the assembly during a defined time period. Engineering confirmed components with missing spot welds do not meet the structural integrity for that component.
The engineering team introduced a quarantine notice to contain all parts manufactured during this time period. The sales and supply data for the rear rail assemblies was reviewed to identify, if any, vehicles had received the affected service parts. This revealed that the affected incorrectly manufactured parts had been used to repair a small number of vehicles in the field.
On March 23, 2021 the engineering team advised the PSCC they had defined all affected markets and had also been able to define individual vehicles that had received the incorrect rear rail service assemblies. The PSCC reviewed all the information and progressed the issue to the Recall Determination Committee (RDC).
The RDC reviewed the issue on April 01, 2021 and concluded that the issue represented an unreasonable risk to safety and that a voluntary safety recall be conducted.
There have been no reported accidents, injuries or fires as a result of this concern.
H349NAS1
04 MAY 2021
MODEL: MODEL YEAR: VIN:
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TECHNICAL BULLETIN
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
SAFETY RECALL: Rear Side Member Assembly Missing Spot Welds
AFFECTED VEHICLE RANGE:
XE (X760) 2017 977182
XE (X760) 2018 P30006
XE (X760) 2020 P62811
MARKETS:
USA
CONDITION SUMMARY:
SITUATION:
NOTE:
VIN DESCRIPTION PART NUMBER QUANTITY
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An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where
one or both of the rear rail assemblies (rear longitudinal armatures) installed as part of an aftermarket
repair may not have the specified structural strength due to a number of spot welds being missed
during service part manufacture.
Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or,
in a situation where the vehicle is towing a trailer, the tow-bar assembly could detach and control of the
trailer will be lost. This could increase the risk of a vehicle crash and personal injury to people in the
surrounding area.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this
Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection
(PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.
PARTS INFORMATION:
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalogue (EPC) to confirm
part number(s) necessary to perform repairs.
SAJAL4FXXJCP30006 Rear Bumper mounting – Right T2H35815 1
SAJAR4BG1HA977182 Rear Bumper mounting – Right T2H35815 1
Rear Bumper mounting – Left T2H35816 1
SAJAJ4FX7LCP62811 Rear Bumper mounting – Left T2H35816 1
NOTE:
PROGRAM
CODE
OPTION
CODE
VIN DESCRIPTION SRO TIME
(HOURS)
PART
NUMBER
QUANTITY
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WARRANTY INFORMATION:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for
this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service
Actions are identified to make sure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will
result in payment of the stated time. The SRO and parts information is included for information only. The
Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is
brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPlx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
H349 A SAJAL4FXXJCP30006 Rear bumper 99.02.01.12 2.9 T2H35815 1
mounting –
Renew – Right
H349 B SAJAL4FXXJCP30006 Rear bumper 99.02.01.12 2.9 T2H35815 1
mounting – 10.10.10 0.2 – –
Renew – Right
Drive in/drive
out
H349 C SAJAR4BG1HA977182 Rear bumper 99.02.01.13 3.9 T2H35815 1
mounting – T2H35816 1
Renew- Pair
H349 D SAJAR4BG1HA977182 Rear bumper 99.02.01.13 3.9 T2H35815 1
mounting – T2H35816 1
Renew- Pair 10.10.10 0.2 – –
Drive in/drive
out
H349 E SAJAJ4FX7LCP62811 Rear bumper 99.02.01.14 2.2 T2H35816 1
mounting –
Renew- Left
PROGRAM
CODE
OPTION
CODE
VIN DESCRIPTION SRO TIME
(HOURS)
PART
NUMBER
QUANTITY
NOTES:
◾ SAJAL4FXXJCP30006: complete this Service Instruction for the rear bumper RIGHT
mounting.
◾ SAJAJ4FX7LCP62811: complete this Service Instruction for the rear bumper LEFT
mounting.
◾ SAJAR4BG1HA977182: complete this Service Instruction for the rear bumper RIGHT AND
LEFT mountings.
◾
◾
◾
SERVICE INSTRUCTION:
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H349 F SAJAJ4FX7LCP62811 Rear bumper 99.02.01.14 2.2 T2H35816 1
mounting – 10.10.10 0.2 – –
Renew- Left
Drive in/drive
out
Normal Warranty policies and procedures apply.
CUSTOMER REIMBURSEMENT PROCESS:
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle
outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The
retailer must directly reimburse the customer and a claim for recovery of this cost should be made using
the related damage procedure.
Claims for related damages may only be made when this bulletin has been paid/accepted.
Submit claims quoting Program Code ‘H349’ and by clicking the Related Damage radio button on the
claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry
Code of ‘ZZZ999’. All costs are to be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief
comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
Only vehicles eligible for Recall Action H349 are included in this process. Only one claim per vehicle for
related damages will be accepted.
This Service Instruction must be completed by a Jaguar Land Rover-approved bodyshop.
Some variation in the illustrations may occur, but the essential information is always correct.
Some components are shown removed for clarity.
1.
2.
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Access the rear bumper mounting (see TOPlx Workshop Manual section 501-30: Rear End
Sheet Metal Repairs – Removal and Installation – Rear Bumper Mounting – Complete Removal
Steps 1-11).
Remove the 4 spot welds shown highlighted in the illustration.
◾
3.
4.
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Remove the 4 spot welds shown highlighted in the illustration.
Use a suitable size drill bit to drill through the rear side member from the outside to
access the spot welds on the inside wall of the rear side member.
El69800
Carefully separate the joints and remove and discard the rear bumper mounting.
5.
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~
C
I
E284846
Drill 2, 10 mm holes through the bottom of the rear side rail in the positions shown in the
illustration.
◾
6.
7.
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E284847
Drill 4, 10 mm holes through both sides of the rear side member in the positions shown in the
illustration.
Use a suitable size drill bit to drill through the rear side member from the outside to
access the spot welds on the inside wall of the rear side member.
Install the new rear bumper mounting (see TOPlx Workshop Manual section 501-30: Rear End
Sheet Metal Repairs – Removal and Installation – Rear Bumper Mounting – Complete Installation
Steps).
************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
May 07, 2021
SAFETY RECALL H349: Rear Side Member Assembly Missing Spot Welds Vehicle Affected: Jaguar XE
Model Year: 2017-2018; 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-248
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jaguar has decided that a defect which relates to motor vehicle safety exists in certain 2017-2018
and 2020 model year Jaguar XE vehicles.
Your vehicle is included in this Recall action.
What is the concern?
Jaguar Land Rover has found that one or both of the rear rail assemblies (rear longitudinal
armatures) installed as part of a service repair may not have enough structural strength due to a
number of spot welds being missed during service part manufacture.
Vehicles in this condition are at risk of the rear bumper armature detaching if the vehicle is
towed, or, in a situation where the vehicle is towing a trailer, the towbar assembly could detach
and control of the trailer will be lost.
This could increase the risk of a vehicle crash and personal injury to people in the surrounding
area.
What will Jaguar and your authorized Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above to correct your vehicle with
replacement parts installed in line with correct welding standards. There will be no charge for
this repair under this program.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘H349′.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take approximately 4.5 hours, although your retailer
may need your vehicle for a longer time. Your retailer can provide you with a better estimate of
the overall time for the service visit.
Jaguar Land Rove orth America, LLC
100 Jaguar Land Rover Way, Mah ah, NJ 07495 Tel: 201.818.8500
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Jaguar is offering a
refund. To qualify for a refund, please provide your authorized Jaguar retailer with the original
paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar
retailer for assistance. If you have any queries or concerns that your retailer cannot address,
please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877).
You may also contact us by email using the following address: [email protected] Please
include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.
Jaguar appreciates your confidence in our product and wish to do everything we can to retain that
confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation
with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by
this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
************************************************************************************************************
SAFETY RECALL H349 (NHTSA 21V-248) – REAR
SIDE MEMBER ASSEMBLY MISSING SPOT WELDS
NAS21.05.002 RECALL USA AFTERSALES BULLETIN
MAY 4, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a Recall on certain 2017, 2018, and 2020 model year Jaguar XE vehicles
imported into the United States market. Information relating to this Recall will be posted on the National
Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the
manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil
penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized
Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall
repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.04.010.
DESCRIPTION OF ISSUE
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where one or both
of the rear rail assemblies (rear longitudinal armatures) installed as part of an aftermarket repair may not have the
specified structural strength due to a number of spot welds being missed during service part manufacture.
AFFECTED VEHICLE RANGE
A total of vehicles three (3) are potentially involved in the USA and Federal Territories.
XE
Model Year: …………….. 2017
VIN / Retailer: ………… / Cole European
Model Year: …………….. 2018
VIN / Retailer: ………… / Jaguar Darien
Model Year: …………….. 2020
VIN / Retailer: ………… / Jaguar Lakeside
EFFECT ON VEHICLE OPERATION
Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or, in a situation
where the vehicle is towing a trailer, the towbar assembly could detach and control of the trailer will be lost.
This could increase the risk of a vehicle crash and personal injury to people in the surrounding area.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Jaguar retailer who will correct
the affected vehicles with replacement parts installed in line with aftermarket welding standards. There will be no
charge to owners for this action under this Program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before May 28, 2021.
SAMPLE OWNER LETTER: SAFETY RECALL H349
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SAXXXXXXXXXXXXXXX
M 2021
SAFETY RECALL H349: Rear Side Member Assembly Missing Spot Welds
Vehicle Affected: Jaguar XE
Model Year: 2017-2018; 2020
National Highway Traffic Safety Administration (NHTSA) Recall N mber: 21 48
Dear Jaguar XE Owner,
This notice is sent to you in accordance with the National Traffic a Motor Vehicle Sa y Act. Jaguar has decided
that a defect which relates to motor vehicle safety exists in certain 2 7-2018 and 2 0 model year Jaguar XE
vehicles.
Your vehicle is included in this Recall action.
What is the concern?
Jaguar Land Rover has found that one or th of th r rail assemblie (rear longitudinal armatures) installed as
part of an aftermarket repair may not ha e the specifi tructural strength due to a number of spot welds being
missed during service part manufact
Vehicles in this condition are at risk of the r bumper armat e detaching during vehicle recovery or, in a situation
where the vehicle is towing ler, the tow assembly could detach and control of the trailer will be lost.
This could increase the k of a ve e crash an rsonal injury to people in the surrounding area.
What will Jaguar an your aut ized uar retailer do?
Jaguar is carrying ou recall the vehi es entioned above to correct your vehicle with replacement parts
installed in line with afterm et welding tandards. There will be no charge for this repair under this program.
What ould you do?
Ple contact yo ferred authorized Jaguar retailer and provide them with your Vehicle Identification Number
(VIN nd re a ser date to complete the work required under Program Code ‘H349’.
Attention Leasing Age es: if you are a vehicle lessor, Federal Regulations require you to forward this notice to
your lessee within te ays.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is
expected to take approximately 4.5 hours, although your retailer may need your vehicle for a longer time. Your
retailer can provide you with a better estimate of the overall time for the service visit.
What if I have previously paid for this concern?
sample
If you have already paid for this concern before the date of this letter, Jaguar is offering a refund. To qualify for a
refund, please provide your authorized Jaguar retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new
owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns regarding this Program, please contact the Service Man r at yo
authorized Jaguar retailer for assistance. If you have any queries or concerns that your retai cannot add s,
please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1-800-452 27).
You may also contact us by email using the following address: [email protected] ndrover.c Ple e include y
full name, address, and VIN of your vehicle in your email.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you be you have not bee able to have your vehicle
remedied without charge and within a reasonable amount of time, y may submit a c mplaint to the
Administrator, National Highway Traffic Safety Administ ion, 1200 N Jersey Ave .E., Washington, D.C.,
20590; or call the toll-free Vehicle Safety Hotline at 888 -4236 (T 24-9153); or go to
http://www.safercar.gov.
Jaguar appreciates your confidence in our pro t nd wish to do ything we retain that confidence. We
recognize this service visit may be an inco nie o you. Jaguar, in peration your authorized Jaguar
retailer, will strive to minimize any incon nience to caused by this program.
Sincerely,
Thom
Director, Technical Serv s
Customer Service
Jaguar Land rth America, LLC
sample
TECHNICAL Q & A: SAFETY RECALL H349
Main Message: an issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range
where one or both of the rear rail assemblies (rear longitudinal armatures) installed as part of an aftermarket
repair may not have the specified structural strength due to a number of spot welds being missed during service
part manufacture.
Q1 Who do I contact if a member of the press contacts me about this recall?
A Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to
the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
[email protected] Office: +1-201-760-8561 Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Jaguar vehicles?
A Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery or, in
a situation where the vehicle is towing a trailer, the towbar assembly could detach and control of the
trailer will be lost. This could increase the risk of a vehicle crash and personal injury to people in the
surrounding area.
Q3 Can you tell me more about what is wrong with the vehicles?
A An investigation found during a reorganization of the low volume manufacturing cell, incorrect machine
codes were used to program the automated process for the manufacture of the aftermarket
specification rear side member. This incorrect programming led to a number of spot welds not being
completed on the assembly during a defined time period. Engineering confirmed components with
missing spot welds do not meet the structural integrity for that component.
Q4 How would the customer become aware of potentially having this concern?
A Customers will not be aware their vehicle is affected by this concern.
Q5 Does this concern affect vehicle safety?
A Yes. Vehicles in this condition are at risk of the rear bumper armature detaching during vehicle recovery
or, in a situation where the vehicle is towing a trailer, the towbar assembly could detach and control of
the trailer will be lost. This could increase the risk of a vehicle crash and personal injury to people in the
surrounding area.
Q6 Has Jaguar Land Rover Limited received many complaints?
A Jaguar Land Rover has not received any complaints related to this issue.
Q7 Have there been any accidents or injuries?
A Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
A An investigation was opened on February 9, 2021, following an analysis by the critical concerns team
into the manufacture of rear rail assembly for service repair vehicles.
Q9 How long has Jaguar Land Rover known about this problem?
A The investigation was opened on February 9, 2021
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be
designed and engineered for the passengers’ safety? What type of measures are you planning to take?
A We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field
data to make sure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
A Aftermarket rear side member service assemblies are manufactured with all the required welds to
ensure structural rigidity.
Q12 What will an authorized Jaguar retailer do to the vehicles?
A Authorized Jaguar retailers will correct the affected vehicles with replacement parts installed in line with
aftermarket welding standards.
Q13 Which vehicles are affected by this recall?
A The following Jaguar XE vehicles are affected:
Q14 Are other Jaguar Land Rover models affected by these actions?
A No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
A Yes, the necessary parts are available for authorized Jaguar retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
A Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my Jaguar vehicle is affected?
A All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an
authorized Jaguar retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
A The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to
customers and is expected to take no longer than 4.5 hours. Due to retailer schedules, vehicles may be
required for longer.
Q19 Can I continue to drive my Jaguar vehicle safely until it has been recalled?
A Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding
their vehicles.
************************************************************************************************************
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | XE | 2017-2018, 2020 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-21V248-4632.PDF 500.268KB
Chronology
RMISC-21V248-8666.pdf 44.175KB
Recall Acknowledgement
Manufacturer Notices(to Dealers,etc) – NOTIFICATION OF SAFETY RECALL H349
RCMN-21V248-2424.pdf 140.151KB
Manufacturer Notices(to Dealers,etc) – SAFETY RECALL H349 (NHTSA 21V248) – REAR SIDE MEMBER ASSEMBLY MISSING SPOT WELDS
RCMN-21V248-5093.pdf 1379.053KB
Remedy Instructions and TSB
RCRIT-21V248-4164.pdf 1110.434KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V248-1247.pdf 330.056KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V248-4186.PDF 211.327KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V248-7014.PDF 211.148KB
H349 SAFETY RECALL JAGUAR XE REAR SIDE MEMBER BRACKETS
RMISC-21V248-4151.pdf 67.872KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V248&docType=RCL
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Last update on 2022-05-16 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2022-05-16 / Affiliate links / Images from Amazon Product Advertising API
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