Recall N607 – Loss of Electrical Power from Loose Ground Stud – 2020-2021 Land Rover Discovery

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June 17, 2021 NHTSA CAMPAIGN NUMBER: 21V457000

Loss of Electrical Power from Loose Ground Stud

A vehicle that shuts down or loses exterior lighting while driving increases the risk of a crash.

 

NHTSA Campaign Number: 21V457

Manufacturer Jaguar Land Rover North America, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 1,383

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Land Rover Discovery vehicles. A loose contact between the battery ground stud and the chassis may result in various electrical faults, possibly causing a loss of electrical power or the vehicle to shut down while driving.

 

Remedy

Dealers will replace the ground stud, free of charge. Owner notification letters were mailed on August 10, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N607.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Land Rover has a Recall

 


JULY 15, 2021

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain Land Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.

This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

NOTE: this bulletin updates Aftersales Bulletin NAS21.07.002.

 

DESCRIPTION OF DEFECT

An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to insufficient contact of the battery ground stud to the chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in motion and may lose all electrical power.

 

AFFECTED VEHICLE RANGE 

A total of 1,383 vehicles are potentially involved in the USA and Federalized Territories.

Discovery
Model Year:  ………….. 2020-2021
VIN:  ………………………… SALRU2RV3L2427521-SALRT2RV7L2446236
…………………………………. SALRT4RU1M2446804-SALRT4RU3M2453141

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION

Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of a crash.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will update the vehicle software to the correct specification. There will be no charge to owners for this action under this Program.

Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.

 

OWNER NOTIFICATION

Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will replace the ground stud with an aftermarket specification part. There will be no charge to owners for this action under this Program.

Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before August 13, 2021.

 

ACTION TO BE TAKEN

Check the Jaguar Land Rover claims submission system to ensure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N607NAS, SAFETY RECALL: Startup Battery Ground Stud – Insufficient Ground Contact, for detailed repair instructions.

 

PARTS

NOTE: only order the expected percentage demand of parts identified.

Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.

DESCRIPTION PART NUMBER QUANTITY EXPECTED PERCENTAGE DEMAND
Ground stud LR149837 1 100

 

TOOLS

Refer to Technical Bulletin noted above for any required tools.

 

CUSTOMER REIMBURSEMENT FOR PREVIOUS REPAIRS

If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost by using the related damage procedure.

Claims for related damages can only be made once the Recall claim has been paid and accepted. Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.

Submit claims quoting Program Code ‘N607’ and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in local currency.

A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.

 


TECHNICAL Q & A: SAFETY RECALL N607

Main Message: due to insufficient contact of the start-up battery ground/earth stud to the chassis, the vehicle may exhibit various electrical faults including failure to start and cut out while in motion with total loss of electrical power.

Vehicle cut out while in motion coupled with loss of exterior lighting without warning could lead to an increased risk of a crash.

 

Who do I contact if a member of the press contacts me about this recall?

Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:

Stuart Schorr
Vice President, Communications & Public Affairs
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964

 

Why is Jaguar Land Rover recalling certain Land Rover vehicles?

Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of a crash especially during the hours of darkness.

 

Can you tell me more about what is wrong with the vehicles?

Insufficient contact of the startup battery ground stud located in the loadspace may cause various electrical faults in the vehicle. These electrical faults may lead to the vehicle non-start, cutting out while in motion and loss of all electrical power. Vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of a crash.

 

How would the customer become aware of potentially having this concern?

Customer may notice various electrical faults and warning lights in the Instrument Panel Cluster (IPC).

 

Does this concern affect vehicle safety?

Yes, vehicle cut out while in motion and loss of exterior lighting without warning to the driver could lead to an increased risk of a crash.

 

Has Jaguar Land Rover Limited received many complaints?

Yes, Jaguar Land Rover has received several complaints.

 

Have there been any accidents or injuries?

Jaguar Land Rover has received one report of a crash. There are no reports of injuries or fires as a result of this concern

 

How was the condition discovered?

An investigation was opened after reports of cut-out and electrical failure were received on vehicle post the cut-off Vehicle Identification Number (VIN) for a prior similar issue covered by Safety Recall N400.

 

How long has Jaguar Land Rover known about this problem?

The investigation into the cut-out condition for vehicles manufactured after the N400 cut-off points started on May 4, 2021.

 

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.

 

What has Jaguar Land Rover done in production?

These vehicles will receive a redesigned ground stud in production.

 

What will an authorized Land Rover retailer do to the vehicles?

An authorized Land Rover retailer will renew the ground stud with a bespoke aftermarket specification part.

 

Which vehicles are affected by this recall?

Certain 2020-2021 model year Discovery vehicles within the VIN ranges listed below and manufactured from September 15, 2020 to February 16, 2021 are affected:

  • SALRU2RV3L2427521-SALRT2RV7L2446236
  • SALRT4RU1M2446804-SALRT4RU3M2453141

 

Are other Jaguar Land Rover models affected by these actions?

No other models, other than those listed on this document, are known to be affected by this condition.

 

Are parts available to rework vehicles?

Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.

 

How much will the recall cost Jaguar Land Rover?

Cost was not a factor in deciding to recall these vehicles.

 

How do I know if my vehicle is affected?

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.

 

How long does it take for the vehicle to be inspected and repaired?

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes. Due to retailer schedules, vehicles may be required for longer.

 

Can I continue to drive my vehicle safely until it has been recalled?

Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.

 


SITUATION:

A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to insufficient contact of the battery ground stud to the chassis, the vehicle may exhibit various electrical faults. The vehicle could cut out while in motion, may lose all electrical power and lighting without warning to the driver. and could lead to an increased risk of an accident.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s)detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

SPECIAL TOOLS

NOTE:

To make sure the correct clamp load is achieved when installing the new ground stud, only the mandatory special tool ground stud repair kits listed below can be used for the N607 repair.

Special Tool Ground Stud Repair Kits

  • JLR-MRPK4075
  • JLR-MRPK4081

 

PARTS INFORMATION

DESCRIPTION PART NUMBER QUANTITY
Ground stud LR149837 1

 

SERVICE INSTRUCTION

NOTES:

  • Some variation in the illustrations may occur, but the essential information is always correct.
  • Some components are shown removed for clarity.

 

1.

Open the tailgate.

 

2.

Remove the right loadspace trim panel (see TOPIx Workshop Manual section 501-05:Interior Trim and Ornamentation – Removal and Installation – Right Loadspace Trim Panel).

 

3.

Disconnect the startup battery ground cable (see TOPIx Workshop Manual section414-00: Battery and Charging System – General Information – Specifications).

 

4.

Remove the startup battery ground cable from the body ground stud (G4D178).

 

5.

NOTE:

Only mandatory special tool numbers JLR-MRPK4075 or JLR-MRPK4081 should be used to install a new ground stud.

 

Install a new body ground stud (LR149837) 50 mm above the existing ground stud(G4D178) (see TOPIx Workshop Manual section 501-25A: Body Repairs General Information – General Procedures – Body Earth Stud Repair).

 

6.

Using 2 pairs of suitable pliers, carefully straighten the startup battery ground cable locating tab, making sure the eyelet is held securely so the surface remains level while the locating tab is straightened.

 

7.

NOTE:

Make sure the surface of the startup battery ground cable eyelet is flat prior to installation.

Install the startup battery ground cable to the new body ground stud.

Torque: 8 Nm

 

8.

NOTE:

Make sure the battery terminal is in the correct position.

 

Connect the startup battery ground cable (see TOPIx Workshop Manual section 414-00: Battery and Charging System – General Information – Specifications).

 

9.

Install the right loadspace trim panel (see TOPIx Workshop Manual section 501-05:Interior Trim and Ornamentation – Removal and Installation – Right Loadspace Trim Panel).

 

10.

Close the tailgate.

 


 


2 Affected Products

Vehicle

MAKE MODEL YEAR
LAND ROVER DISCOVERY 2020-2021

 


11 Associated Documents

Remedy Instructions and TSB

RCRIT-21V457-9242.pdf 359.693KB

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Recall Acknowledgement

RCAK-21V457-4407.pdf 646.125KB

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Recall 573 Report – Amendment 1

RCLRPT-21V457-8560.PDF 214.544KB

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Defect Notice 573 Report

RCLRPT-21V457-9558.PDF 214.536KB

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Recall 573 Report – Amendment 2

RCLRPT-21V457-4696.PDF 214.585KB

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Chronology Supplement

RMISC-21V457-8243.pdf 100.577KB

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Manufacturer Notices(to Dealers,etc) – STARTUP BATTERY GROUND STUD – INSUFFICIENT GROUND CONTACT

RCMN-21V457-3469.pdf 332.495KB

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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N607 RECALL

RMISC-21V457-1044.pdf 73.76KB

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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N607 RECALL – N598 RECALL

RMISC-21V457-6285.pdf 72.703KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V457-5523.PDF 211.258KB

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Manufacturer Notices(to Dealers,etc) – 7/01/2021

RCMN-21V457-9263.pdf 195.245KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V457&docType=RCL

 


 

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Last update on 2024-03-28 / Affiliate links / Images from Amazon Product Advertising API

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