Recall N609 – Deformed Front Seat Track Bracket – 2021 Land Rover Defender

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CAMPAIGN LAUNCH STATUS
SAFETY RECALL N598 REAR LAMPS MAY NOT OPERATE
AFFECTED MODELS 20-21MY Defender X model fitted
with ‘smoked’ rear lamps
VOLUME AFFECTED 2786 USA 274 CAN
REPAIR
Should an intense light source shine
directly on the rear of an affected
vehicle at a certain angle, the stop,
turn signal and/or tail lamp may
experience an over-voltage event, and
cease to function. Both rear lamp
assemblies will be replaced to rectify
this.
REPAIR TIME c 2.0 hrs + DIDO
CAMPAIGN LAUNCHED August 23rd , 2021
Notes
Limited Initial supplies of new lamps
received in market. To support launch,
there is a requirement to order
replacement parts by VIN. Priority
should be given to customer vehicles
rather than stock.
N598 RECALL & N609 RECALL
SAFETY RECALL N609 FRONT SEAT TRACK – DEFENDER 90
AFFECTED MODELS 21MY Defender 90 with manual seats
VOLUME AFFECTED 603 USA 66 CAN
REPAIR
Vehicles with manually adjustable front
seats, the front seat track end stop
bracket may become deformed.
Deformed seat track end stop brackets
may allow the seat to latch further
forward than intended by design and
may allow reduced seat strength in the
event of a crash. Both front seats on
affected vehicles will require
replacement of the seat tracks with a
modified part.
REPAIR TIME 1.0 hrs + DIDO
TARGET CAMPAIGN LAUNCH
Retailer recall notification and stop sale
July 15th, 2021. NAS21.07.017 CAN
and NAS21.07.018 USA
Repair publication awaiting additional
parts stock.
Notes
25 unsold units in retailer stock.
Requires locally sourced Loctite 243
thread lock**************************************************************************************************************PRINTED COPIES ARE UNCONTROLLED 19
CAMPAIGN LAUNCH STATUS
SAFETY RECALL N609 FRONT SEAT TRACK – DEFENDER 90
AFFECTED MODELS 21MY DEFENDER 90 WITH MANUAL SEATS
VOLUME AFFECTED 603 USA 66 CAN
REPAIR
On vehicles with manually adjustable left and right front seats,
the front seat track end stop bracket may become deformed.
Deformed seat track end stop brackets may allow the seat to
latch further forward than intended by design and may allow
reduced seat strength in the event of a crash. Both front seats on
affected vehicles will require replacement of the seat tracks with
a modified part.
REPAIR TIME 1.0 hrs + DIDO
TARGET CAMPAIGN LAUNCH
Retailer recall notification and stop sale July 15th, 2021.
NAS21.07.017 CAN and NAS21.07.018 USA. Parts now
available. Launch due by Sept 21st, 2021
Notes 25 unsold units in retailer stock.
Requires locally sourced Loctite 243 thread lock
N609 SAFETY RECALL – SEAT TRACK END STOP DAMAGE

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle,

August 27, 2021

SAFETY RECALL N609: Front Row Seat Tracks – Replace Vehicle Affected: Land Rover Defender
Model Year: 2021

National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-499 Dear Land Rover
Defender Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2021
model year Land Rover Defender vehicles.

Your vehicle is included in this Recall action.

What is the reason for this program?

An issue has been identified on certain vehicles where the front seat track end stop bracket may
become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward
than intended by design.

Vehicle seats with deformed end stop brackets could, in the event of a crash, unintentionally move,
and have reduced seat strength and seat performance integrity, increasing the risk of injury.

What will Land Rover and your authorized Land Rover retailer do?

Land Rover is carrying out a recall of these vehicles to replace the front seat tracks. However, we
currently do not have an adequate supply of the necessary parts.
There will be no charge to owners for this action under this Program.

What should you do?

Once we have adequate supply of the necessary parts, we will notify you via a second letter
requesting that you contact your preferred authorized Land Rover retailer and provide them with
your Vehicle Identification Number (VIN) and request a service date to complete the work required
under Program Code ‘N609’.

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten (10) days.

How long will it take?

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately (1) hour, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time
for the service visit.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner (if known); please fill out and return the enclosed return postage-paid
card.
What should you do if you have further questions?

If you have any questions or concerns, regarding this Program, please contact the Service Manager
at your authorized Land Rover retailer for assistance. If you have any queries or concerns that
your retailer cannot address, please contact the Land Rover Customer Relationship Center at
1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected] Please
include your full name, address, and VIN of your vehicle in your email.

If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495

If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:

Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.

Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.

Sincerely,

Thomas Giese
Director, Technical Services – MA-43 Customer Service

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ORTANT SAFETY ALL
ur veh cle,
Th s no
October 28, 2021

SAFETY RECALL N609: Front Row Seat Tracks – Replace
Vehicle Affected: Land Rover Defender Model Year: 2021
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-499
Dear Land Rover Defender Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2021
model year Land Rover Defender vehicles.
Your vehicle is included in this Recall action.

What is the reason for this program?
An issue has been identified on certain vehicles where the front seat track end stop bracket may
become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward
than intended by design.

Vehicle seats with deformed end stop brackets could, in the event of a crash, unintentionally move,
and have reduced seat strength and seat performance integrity, increasing the risk of injury.
What will Land Rover and your authorized Land Rover retailer do?

Land Rover is carrying out a recall of these vehicles to replace the front seat tracks. There will
be no charge to owners for this action under this Program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N609’

Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten (10) days.

How long will it take?

The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 1 hour, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time
for the service visit.

Moved or no longer own this Land Rover vehicle?

If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner (if known); please fill out and return the enclosed return postage-paid
card.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
What should you do if you have further questions?
If you have any questions or concerns, regarding this Program, please contact the Service Manager
at your authorized Land Rover retailer for assistance. If you have any queries or concerns that
your retailer cannot address, please contact the Land Rover Customer Relationship Center at
1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected] Please
include your full name, address, and VIN of your vehicle in your email.

If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495

If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:

Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E.,
Washington, D.C., 20590
or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.

Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
irector, Technical MA-43
Service

**************************************************************************************************************

NOTIFICATION OF SAFETY RECALL N609 (NHTSA
21V-499)
NAS21.07.018 RECALL USA AFTERSALES BULLETIN
JULY 15, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain Land Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a maximum civil penalty of up to $22,992.00 per violation and $114,954,525.00 for a related series of violations.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
DESCRIPTION OF ISSUE
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the front seat track end stop bracket may become deformed. Deformed seat track end stop brackets may allow the seat to latch further forward than intended by design.
AFFECTED VEHICLE RANGE
A total of 603 vehicles are potentially involved in the USA and Federalized Territories.
Defender Model Year: ………….. 2021 VIN: ………………………… SALEJ6RX6M2043671-SALEK6RX6M2062024
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Vehicles with deformed end stop brackets could, in the event of a crash, allow reduced seat strength and seat performance integrity, increasing the risk of injury.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retailer who will renew the front seat tracks. There will be no charge to owners for this action under this Program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before August 27, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Technical Bulletin will be published once repair instructions are finalized and any required parts have been procured.
Thank you for your cooperation in this matter. Jaguar Land Rover North America apologizes for any inconvenience this may cause.
amF6cmlhOzIwMjEtMDctMTZUMTU6MDI6MjguMTE4WjsxNjUuMjI1LjM4LjI3Ow==

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MAKE	MODEL	YEAR
LAND ROVER	DEFENDER	2021

RCLRPT-21V499-3899

RCAK-21V499-7653

RCMN-21V499-2083

RCLQRT-21V499-6304

RCMN-21V499-7721

RCONL-21V499-4815

RCRIT-21V499-2298

RCLRPT-21V499-4266

RMISC-21V499-2968

RMISC-21V499-9281

RMISC-21V499-8706

RMISC-21V499-2539

RIONL-21V499-7608